or Connect
AVS › AVS Forum › Blu-ray & HD DVD › Dual Format Players › BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ
New Posts  All Forums:Forum Nav:

BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 439

post #13141 of 13494
Obviously, everyone with playback issues with Avengers, or anything else should at least contact samsung support. Their reply:
Quote:
Dear #############,

We appreciate you contacting Samsung Electronics and being a valued customer. We understand your Blu-ray player will not play your Blu-ray disc, Avenger. We are so sorry this happened to you and understand how frustrating this may be for you. We will be happy to assist you.

Please check the firmware version on your Blu-ray player. We have available for your player, firmware version 1.6. If you firmware has been updated and you still have the issue, please provide us with the following information so that we may report this issue to the appropriate department for review.

1. Movie Title
2. Movie Studio
3. Player / Model Affected
4. Firmware Version
5. Describe the issue in detail
• What is the exact problem with the film?
• Where in the disc is this happening? Ex: Loading screen, menus, or special features, playback (where in playback)
• Has more than one copy of this disc been tried?
post #13142 of 13494
Quote:
Originally Posted by ITALIAN926 View Post

I think youll find this interesting Mr Kludge. Today my THIRD 5K was delivered. (It has a cracked display) , was intending to swap it out with the front to the unit with a bad loader.
ANWAY.... the very first thing I did was pop in Top Gun HD-DVD and turn on Dolby True HD.......... BEAUTIFUL !!!!!!! No audio drops at all, anywhere throughout the movie. Heres where I went wrong, and I wish I had tried my Warner pixelation problem first.... I installed 1.6 and WHAMO ! I tried Top Gun again, and I have the same exact TrueHD audio dropouts as the other player. They occur at the same exact places as my other 5K. This is unbelievable.

So, I dont know what firmware this player had before I updated, but Top Gun absolutely had no audio drops. Is there any way I get downgrade back to an earlier version to troubleshoot this better? If so, where can I get it? Only 1.6 is on the Samsung site. Im 99% sure this is a problem between my discs, and my firmware, somehow.
Neither of my 5Ks can play Avengers. Why cant they just leave these things alone?. Why do we need update after update after update.

It's been a while so I can't recall all the issues. I don't however recall having issues with Top Gun and other DDTHD HD titles after 1.6. Seems like there was an issue if you skipped chapters, but if you let it play it is fine. I need to check again since it has been ages since I have played HD-DVDs all the way through. Again, have you tried to use internal decode? That is the standard workaround for DDTHD issues.

Most likely your newest player had either 1.3 or 1.4 loaded on it when you got it?

I don't think you were around on the forum then, but 1.5 was released to play Avatar, but Sammy screwed up and killed over a dozen older Fox titles with that release. I discovered this and got them to fix that issue and also one with one of the DIsney pirates movies. I think it was the 3rd one. Anyhow 1.6 was the release and since then newer Disney titles get stuck and don't play and other older bugs got re-introduced since they in theory incorporated older code into 1.6. So you have me to blame for these issues. They also fixed some issues with some older BDs and some lingering HD issues any of which introduced new or old bugs. Seems like the fix for pirates 3 somehow killed newer Disney movies, but that did not crop up until almost a year after release. Since then Samsung has given up on this player and has not and will not release any new code.
post #13143 of 13494
BTW - I failed to mention that Samsung has introduced a fix to all their other players for the Disney issue except for the 5K and possibly their 1st couple players that are even older than the 5K. These fixes were done long ago and it is possible that even newer firmware has been released for some of the older players. I stopped checking long ago after the 1st round of updates and the 5k getting skipped.

Also, I do now recall running into some issued with some of the Matrix movies and possibly Top Gun and I know there is a workaround, but don't recall if there is something other than using internal decode that fixes it.
post #13144 of 13494
Got Top Gun out and yes it has massive dropouts with DDTHD streaming. I am not sure why I have not ran into this before. I swear I checked that out when 1.6 was released. Anyhow I tried both 24 and 60 fps and same results. However if you use internal decode there are no dropouts. So you have a choice. Switch the player to internal decode or watch with one of the other HD codecs, either DD+ or there is a DTS-HD HR track as well.

Now I am going to go back to watching The Master which BTW is playing fine.
post #13145 of 13494
Sorry for all the posts, but I think many of you will find this interesting. I was going through my problem disc reports to Sammy and realized that tomorrow marks exactly two years since the release of Bambi and the first Disney movies that could not be played at all on 1.6. There were some before that where you can hit stop them menu to get them to play, but Bambi was the first non-playable Disney.

Also, I remembered that I had to have the firmware on my Denon AVR updated after the release of 1.6. It is possible that update has caused the HD DDTHD dropouts that I am now experiencing? Are you by chance running a Denon AVR? If so I would be interested if your DDTHD issues have been worse since then? I.E. you have a Denon AVR and applied or had your AVR updated to get rid if the issues with the Star Wars movies. I had mine done before that release for another problem and lucked out that I did not have issues with the odd variety of DTS-HD MA 6.1 on some more recent releases. I know with BDs that are older DDTHDs are fine and many newer ones have dropouts during high action and loud scenes especially if they are 7.1 titles. I thought this issue was limited to newer BDs with DDTHD, but it seems that even older HDs have issues. Very odd.
post #13146 of 13494
Quote:
Originally Posted by ITALIAN926 View Post

Obviously, everyone with playback issues with Avengers, or anything else should at least contact samsung support. Their reply:

The info they ask for is the standard official way to report disc problems. If you hunt around you will find either a link or E-mail address that you can send these to. This is the process that I have been going through for years, but nothing I have reported has been addressed for about 2.5 years now. I can't share the E-mail address directly since I was asked not to share it years ago, but I recall seeing it or the link on the website at one point or another. I know these reports are making their way to someone that is passing them on, but for some reason they are not being addressed.

All this is moot now since these days if I have an issue with a disc I just play it in y new Yammy, if it is a BD and rarely if ever report problems anymore. I have workarounds for most all issues with HDs with the exception of my import Terminator 2 that I can't play with DTS-HD MA since it is not possible to play it at 24fps and it has dropouts like many BDs if you play at 60fps.
post #13147 of 13494
I understand that after quite a few years, they can stop updating these players. But given how "special" this player is, it would be nice if they continued to support it. think it SUCKS how these studios continue to release discs that require updates, its ridiculous. Samsung, and all these manufacturers need to remember that we are all consumers, and we're always in the market for new products. I mean they make washer & dryers, computers, TV's.. I mean come on, dissappoint us Samsung, see what happens.

There are millions of HD-DVDs out there. With todays cheaper, more compact electronics, Toshiba, or someone should release a new universal player.


LPCM seems lower for some reason, and I want this damn AVR to say DST MA, and DDTrue damnit wink.gif Its Sony BTW.
post #13148 of 13494
Quote:
Originally Posted by ITALIAN926 View Post

I understand that after quite a few years, they can stop updating these players. But given how "special" this player is, it would be nice if they continued to support it. think it SUCKS how these studios continue to release discs that require updates, its ridiculous. Samsung, and all these manufacturers need to remember that we are all consumers, and we're always in the market for new products. I mean they make washer & dryers, computers, TV's.. I mean come on, dissappoint us Samsung, see what happens.

There are millions of HD-DVDs out there. With todays cheaper, more compact electronics, Toshiba, or someone should release a new universal player.


LPCM seems lower for some reason, and I want this damn AVR to say DST MA, and DDTrue damnit wink.gif Its Sony BTW.

Well it seems that since HD-DVD was killed, Samsung took license to not support this player anymore. You are preaching to the choir. It is sad and a shame. It used to bug me about BD needing constant updates, but a) those are far and few between now and b) it's all moot since in not too long everything is going to streaming so I am suspecting that the era of BD will come to an end eventually. Sure to be replaced with some 4k format either streamed or possibly on another shiny disc format.

LPCM may be a little lower in volume, all depends on your AVR and settings etc. just turn up the volume. Ya, we all like the display and the pretty blue or other color light that comes on, but swallow your your pride and just enjoy the show. Oh and BTW your AVR won't say DST until Sunday ;-)
post #13149 of 13494
4K streaming would be nice, my internet connection (Verizon FiOS) surely would be able to handle it, but this country is nowhere near having the capability of 4k streaming. That crap HD on Netflix needs a lowly 5Mbps, and half the people in this country dont qualify for internet that fast. I dont think any stations broadcast 1080p, and when very few providers have 1080p on-demand, when theres millions upon millions of 1080p sets out there, I think we're a long way off from 4k going mainstream .
post #13150 of 13494
^Vudu HDX looks pretty dern good.

On the topic of a new universal player, Toshiba would have to get the ball rolling for such a device, and they are highly unlikely to do so. Samsung would be the natural choice since they've collaborated with Toshiba in the past, but that project looks to be dead in the water. Perhaps they could sell the IP to someone with deeper pockets, but I can't imagine such deeper pockets would jump at the prospect of resurrecting a dead format that only survived a few short years. This is why I sold off all the current universal junk because it was all too apparent that Samdung would drop it like a hot potato once Toshiba declared defeat.
post #13151 of 13494
Not resurrecting a dead format, just give a blu-ray the ability to PLAY HD-DVD, just like it plays CD-R's lol. Im pretty sure it would make great sales. BUT.. our legacy players would become worthless. LOL
post #13152 of 13494
If it were that easy, there'd be little reason to not do it. These hybrid drives are unique from all others. wink.gif Here's an interesting read concerning the 2 formats: http://www.engadget.com/2005/09/19/blu-ray-vs-hd-dvd-state-of-the-s-union-s-division/

Here's a relevant quote and why few hybrid devices have been made:
Quote:
The differing track pitch of the Blu-ray disc makes its pickup apertures differ, however -- 0.65 for HD DVD vs. 0.85 for Blu-ray -- thus also making the two pickups technically incompatible despite using the same type of lasers. HD DVD discs also have a different surface layer (the clear plastic layer on the surface of the data -- the part that collects all your fingerprints and scratches) from Blu-ray discs. HD DVD use a 0.6 mm-thick surface layer, the same as DVD, while Blu-ray has a much smaller 0.1mm layer, which enables the laser to focus at that 0.85 aperture.

Not insurmountable but costly and fragile enough to not be attempted since (aside from LG's optical drives produced for desktop computers).
post #13153 of 13494
if it were easy, it'd pay minimum wage; they could charge much for this player
post #13154 of 13494
Hi: I'm still pushing Samsung to support their product. Here is their latest response. I'm hopeful there is some progress:

"Thank you for contacting Samsung Customer Care.

We understand that you replied back to us with the requested information and want us to escalate the issue to an appropriate department to release a new firmware version to fix the issue of your Blu-ray player.

We apologize for the inconvenience.

As per your request we have forwarded the details to an appropriate department. Our Engineers will work on this and try to release a firmware to fix the issue of disc compatibility on your Blu-ray player.

We request your patience while the appropriate department works on the issue.

Thank you for contacting Samsung.
"

Please, everyone else with this player, go through Samsungs hoops and fill out their generic support questionnaire about the problem with their outdated firmware. Maybe the squeaky wheel will get the grease.....

In the meanwhile, I've rolled back to v1.4 as suggested previously by Mr Kludge and that allows me to play Avengers.
post #13155 of 13494
Quote:
Originally Posted by rbens View Post

Hi: I'm still pushing Samsung to support their product. Here is their latest response. I'm hopeful there is some progress:

"Thank you for contacting Samsung Customer Care.

We understand that you replied back to us with the requested information and want us to escalate the issue to an appropriate department to release a new firmware version to fix the issue of your Blu-ray player.

We apologize for the inconvenience.

As per your request we have forwarded the details to an appropriate department. Our Engineers will work on this and try to release a firmware to fix the issue of disc compatibility on your Blu-ray player.

We request your patience while the appropriate department works on the issue.

Thank you for contacting Samsung.
"

Please, everyone else with this player, go through Samsungs hoops and fill out their generic support questionnaire about the problem with their outdated firmware. Maybe the squeaky wheel will get the grease.....

In the meanwhile, I've rolled back to v1.4 as suggested previously by Mr Kludge and that allows me to play Avengers.

If I had a quarter for every time I have been told that by Samsung support over the last almost 3 years since the last release I would have enough to rent all the BD versions of all of my HD movies that are on that format now ;-) or pretty close assuming that all of them were available at the RedBox and I used promo codes for all of them (note that I have only paid for a RedBox move once and I have rented many movies there). To be serious I could at least buy a Jamba Juice.
post #13156 of 13494
The Master and Deadfall both loaded and played fine. Just started watching Premium Rush, which loaded fine also.
post #13157 of 13494
Quote:
Originally Posted by vinnie97 View Post

^Vudu HDX looks pretty dern good.

Yes it does. I just wish the movies were not so expensive to rent. The movies I have are Digital Copy/UV etc. bonus from movies I have purchased on BD. The ones that include DD+ sound really good for streamed. Truth be known I would save a ton of money just watching them that way and not buying them since I rarely if ever watch my collection.
post #13158 of 13494
Yep, that's why I try to grab the 99 cent rentals of the day when using it. But that's also on-hold until they add captions (they've already done it for the PS3, the PC and I believe some Apple devices).
post #13159 of 13494
You can also leave Samsung a message on facebook https://www.facebook.com/samsungsupport , public complaints may gain more attention.
post #13160 of 13494
Been there, done that. Also twitter and a few others. Nothing has captured their attention yet.
post #13161 of 13494
Quote:
Originally Posted by ITALIAN926 View Post

You can also leave Samsung a message on facebook https://www.facebook.com/samsungsupport , public complaints may gain more attention.
FYI - that facebook page is for mobile support, so posting about the 5K will be fruitless. I don't get why their Galaxy phones are so popular. I I had a couple Sammy phones years ago, but after my recent experience with them on the 5K I doubt I would buy another Samsung product again, except for maybe a fridge, washer, dryer, dishwasher etc. as in something that does not require a firmware upgrade to wash a particular color of cloths.

EDIT: I guess I was wrong. It is supposed to be their support site, but seems dominated by mobile info as of late. I remember posting to both Facebook and twitter, E-mailing, calling multiple times and some other things, all with no result.
Edited by mr.kludge - 3/11/13 at 7:42pm
post #13162 of 13494
*sigh* and I've bought 2 Samsung Blu ray players and a 40" 1080p HDTV since then...won't buy anything else...
post #13163 of 13494
Quote:
Originally Posted by SanchoPanza View Post

*sigh* and I've bought 2 Samsung Blu ray players and a 40" 1080p HDTV since then...won't buy anything else...

I've given up on Samsung given the firmware issues and the non-functional customer support. They would get higher marks (but still poor) if the came out and simply said that there will be no further firmware updates for the BD-UP5000. One thing which got them a plus mark was the ability to rollback the firmware to an earlier release (I always save firmware upgrade files ). Not addressing problems ADDED by a firmware release is very bad, to put it mildly.

The B-D part of my loader eventually died, I got a second unit, used, and it too had the B-D part of the loader die. I keep them around for the few HD-DVDs I have which have not been released in B-D (grrh on the distributors which have not released B-D versions...) and occasionally for playing DVDs. I always liked the video quality.

The only other Samsung product I have is a T260HD monitor/HDTV which I use in my bedroom for Computer/TV/disk playback. That works fine.

For B-D I switched over to Oppo, which has superb customer support and regular firmware updates to address issues which come up with playback problems with new releases. Manufacturers should realize that most people are not constantly buying new equipment, so customer support plays a vital role in determining whether or not a customer is a repeat one. At some point I will want to upgrade my HDTV and the poor customer support has essentially eliminated Samsung from the brands I would consider. The TV and audio-visual market is highly competitive so there are many other brands I can choose from :-)
post #13164 of 13494
Expect new issues with Fox titles. I was able to play the remake of Red Dawn by hitting stop, then disc/top menu, after it gets stuck after the initial Fox into and before the Blu-ray promo, but when the movie plays it had terrible pixilation and other video issues just like Abraham Lincoln Vampire Hunter. I am having to watch it on my Yammy. I am also looking at the list of recent Fox movies released if I have other examples of this latest issue.
post #13165 of 13494
This seems not to be a universal Fox issue since the release of ALVH and I'm not sure if there are movies before it that have issues. I have been able to play Beasts of the Southern Wild and Ruby Sparks without issue as far as I remember, the latter I own and the former I hope to own some day. Prometheus was released around the same time as ALVH and was OK with minimal issues? I hope that Life of Pi is ok as I plan on owning that one. Not a lot of other recent Fox releases that I am interested in buying and renting anyhow. Thank goodness for the Yammy.
post #13166 of 13494
Morning everyone,

yesterday I was able to play Willow without issues. It has been a nice surprise since it's a Fox title.

Regards! smile.gif
post #13167 of 13494
Quote:
Originally Posted by viericrespo View Post

Morning everyone,

yesterday I was able to play Willow without issues. It has been a nice surprise since it's a Fox title.

Regards! smile.gif

That is good news. I wondered about that one. Been ages since I have seen it and it is on my sure to rent possible buy list. Maybe fox catalog titles will be ok and it will just be select newer releases that have issues?
post #13168 of 13494
Hi all. A while back someone had just either upgraded to 1.6 or downgraded to 1.4 and had issues with a Universal BD title (might have been Paramount also). Anyhow, I am watching Hit and Run and remembered I never replied and explained what the issue might be. As some of you may recall after I know upgrade or downgrade 1.4, more often than not you need to perform a cold start before newer (within the last 3 years or so) Universal discs will act right while loading. The same may be true of 1.6 if you never installed 1.4? Anyhow I can't find the post, so hopefully you are reading. I remember it being a title I had played successfully.
post #13169 of 13494
U-571 loaded and played fine for me. (Universal) dts-HD
post #13170 of 13494
Quote:
Originally Posted by SanchoPanza View Post

U-571 loaded and played fine for me. (Universal) dts-HD

I assume you are referring to the BD not the HD since the HD only has DD+ and DTS?
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dual Format Players
AVS › AVS Forum › Blu-ray & HD DVD › Dual Format Players › BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ