BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 76

I am getting momentary audio dropouts on SD DVDs with DD 5.1 track over bitstream/HDMI. I have had this before on another device as well as the motorboating some have experienced. Both were fixed via FW update

I've been watching mostly HD-DVDs on my 5000 for that past two+ weeks. No major problems until this past weekend. I watched two HD-DVDs back to back and experienced this:

* about 2/3 into the second movie, the video completely froze while the audio continued (a single frame of the movie remained on screen while the dialog continued)
* the unit responded to button presses from the remote, but the still frame of video remained on screen (so, for example, I could hear the menu pop up, but couldn't see it)
* powering down and powering back up was the only way to remove the frozen video
* after the reboot I selected and replayed the scene I was watching, but the video did not freeze this time
* however, about 10-15 minutes later the video froze in exactly the same way
* powered down/up again
* selected and replayed the scene with no video problems, but noticed a scratchiness to the audio
* about 10-15 minutes later the video froze a third time
* I gave up and finished the movie on my other player

I was too frustrated to try the 5000 again after that. Don't know if it overheated internally, but the outside of the box was cool. I have my DVR sitting on top of it. Regardless, I don't expect this kind of malfunction to ever occur.

I haven't seen any posts on this particular problem, plus it was working well prior to this (for 7 viewings), so I'm thinking infant mortality perhaps? Anyone know of this problem occurring in other Samsung players?

With which movie did this problem occur?

Oh, Okay. So I guess changing the audio setting in the player definitely won't help with this particular issue. Thanks.

My God!!! I CAN NOT WAIT UNTIL YOU ALL RETURN THE 5000!!! That way, I don't have to read all your f***ing whining!! This thread is supposed to be about the 5000, from ACTUAL owners. NOT about future models or about how your underwear is all tied up in a knot because you bought a toy knowing full well that it doesn't have the capabilities you wanted. Stop your crying and return the product already!! And for God's sake...SHUT UP!!! I'm here to read about the 5000 and try and learn something that I don't know about this unit. And yes, I do own one and absolutely love it. As does my wife.

By the way, where the hell are the moderators?!? It's time someone starts policing this thread as there apparently are too many babies here to do it themselves!!! There is a 5000 bashing thread go there and whine. Quit filling this thread with useless rumors and bashings.

? What posts exactly are you referring to? It has seemed pretty mature and on-topic to me recently, at least up until your post.

What I'm refering to is all the whining about "I've only go x number of days left before I have to return this" and "I can't believe Samsung would do this to us" comments. In addition to the "well the 5500 will have the blah, blah, blah chipset" as well as many other comments. The last 20-30 pages have just been inundated with this crap, with very few posts about the unit itself. It was never a secret that this unit would come out of the box without the ability to play advanced codecs. People purchased this unit anyway, hoping that Samsung would "fix it" with a firmware later. If you weren't prepared to take the risk, why buy it?!? If you don't want it anymore, take it back...PLEASE. I just am tired of seeing all these posts from people who are angry, disappointed, etc at Samsung. Move on people.

I'm not sure if it coverts to a loss DTS track. I really didn't notice a difference in sound quality, but getting rid of the audio drop out made the movie finally watchable.

At least some of it is "constructive criticism". It IS very useful to compare models so the 5500 topic does not automatically disqualify it from this thread. If we see what's on the 5500 we can maybe learn about the plans for the firmware for the 5000. I don't think there's anything wrong with whining as long as something constructive is being added. If all you want is to learn something, there's always the manual.

Then why are you posting here?

When you switched to Re-encode, did the audio format stay PCM or did it switch to DTS?

Winner!

Its 3:10 in the afternoon in Vegas. Where are the members who promised to go to the Samsung booth to get us answers?

First off, the 5500 isn't even a real device yet, just vaporware. Therefore, no sense in "comparing" it to the 5000. Secondly, this thread is titled "BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ". It is not titled "1001 Ways in Which Samsung Has Pissed Me Off" or "The 5K Doesn't Do What Samsung Said It Wouldn't Do" thread. I am an owner of the 5k. I post because I am giving, as well as receiving, feedback regarding the operation of this device. This is the information that I come to this thread to read. Not, "well, if Samsung doesn't do x, then I'm returning the 5k." I can understand people's frustration regarding lack of players that can utilize the advanced codecs. I am just tired of this complaint hijacking this thread. Like I said before, if you don't like the 5K, return it. Just spare us the agony of having to wade through post after post of complaints.

According to the thread title, this is the 5000 owner's and FAQ thread.

That pretty much says to me that anyone who owns a 5000 can post here whether it be their opinions or whatever. If an OWNER is upset that Samsung is not coming right out and announcing a definite timeframe on getting a firmware update and what it will address, then they have every right to post about it in the OWNER's thread.

Discriminating audiophiles are dissappointed with this player. Period.

It has very good video processing on the discs it will play. Period.

If you are happy with the less-than-perfect audio, congrats! Alot of the others aren't.

as an owner, i am speechless...

Would you please stop posting!

Well, I've had mine since December 20, but only over the last week have I had the time to play with it at length...and I have to say I'm pretty darn happy with it. There's plenty of FUD in this thread which has made me consider returning it, but the convenience of having HD DVD and BR in one unit is really great, and the picture quality just blows me away. I see no reason to seriously doubt we'll get the firmware upgrade...fingers crossed.

I had some slight motorboating during one scene in the HD DVD of The Kingdom, and a little bit of a crackle on the audio of the Superbad BR, but in both cases toggling to another audio track for a second solved the problem just fine. If that's all I have to do to solve these problems until the firmware upgrade comes out, I can live.

The only disc I've tried which didn't work is my advance copy of Fox's Sunshine, which uses the 1.1 profile...when I tried playing it, there was a black rectangle covering 1/4 of the screen (a different 1/4 each time I tried playing it, weirdly). If nothing else, I'd say the situation with BR 1.1 discs would basically guarantee we'll get a firmware update.

the 5500 is very significant to me as a 5K owner and certainly gives me insight as to where, if any place, samsung might be heading with the 5K

i've been putting a positive spin in my head thinking that the 5000 is their flagship (i read that in something this morning) which will do everything and the 5500 represents a lesser beast ... i think technically they were announcing/displaying both the 5000 and 5500 at CES ...

the chipsets certainly DO have bearing on this player...if they are using the same chipset, then we know what the 5K is capable of based on what they are saying the 5.5K will do...if they are using a chipset from say, sigma, then i say

As an owner, I am disappointed in the 5K. I am one of the unfortunate ones who have an apparent HDMI handshake problem with a Panasonic 1080P plasma. I sent Samsung an email on Friday and have not heard back from them.

I would like for people to actually reply to the questions or concerns that I do raise about my player, but sometimes feel that my questions get lost in the "I'm taking mine back if this doesn't happen" threads. I do find this frustrating.

On the other hand, I welcome it because I hope that Samsung themselves are reading this and seeing what a storm of discontent they are creating by not answering emails or providing any solid information about support or upcoming firmware upgrades.

Now, does anyone have any thoughts on my HDMI connection problem? I've tried all sorts of settings with no luck. Motorboating happens on all Blu-Ray and HD DVD, though not the HD DVD Planet Earth serires for some reason. Also, the motorboating is not happening on SD DVD's. However, the audio drops occur on ALL DVD's, no matter the format.

my only thought revolves around the anynet (cec) feature...turn it off...

I'm assuming when BD 2.0 comes out, the 5000 won't be a part of that..?

I've also run into an issue with the Fifth Element BD-I can't get any 5.1 sound from any channel except the French Audio track... am I up in the night? I had been under the impression PCM could be played..

Also, in playing POTC: Curse of the Black Pearl, my receiver shows at least 6.1... but the jacket specs state 5.1... am I up again? Anyone else seen this or can explain it to a nub?

I find it interesting that as long as a poster wants to bash this player, their posts are welcomed. However, when someone points out how out of hand things are getting, that person gets flamed. I have just as much right being here as the rest of you. I will NOT stop posting. What I am asking for is a return to something that appears like CONSTRUCTIVE discussions about the 5K. Given that yearning, I will not post any further comments regarding what I consider immature behavior from this point on. But, PLEASE, I ask the same of this community. Let's get back to discussing what is actually known about the 5K and leave presumptions to another thread.

I did try this already. No luck.

I've got a similar handshake problem (minus the motor boating). Unless I turn the 5000 on first, I won't get an audio signal and have to cycle through my inputs to get the signal picked up on the TV.

Guys,

I am confused again...

I have a denon 4306 (PRE-HD receiver) that can accept the 7.1 PCM track. My current $250 Sony S300 successfully passes the full 7.1 multi channel thru my 4306. I used the 48hz 7.1 PCM track in Jet Li's WAR as my content source. I also happened to test the 96hz 5.1 Dave Matthews Radio City BD.

Before I crack the box open on my new 5000 (sitting in my office)... does it currently play a 7.1 PCM track successfully via HDMI or is that coming on the mystical firmware upgrade that won't happen?

Also, what happens if the PCM track is not available. Can the media outdate the player/receiver?

As I said in earlier posts, I am trying to justify keeping the player.

BG

BG

What model of Panasonic do you have? Is it Plasma? I have 42" Panasonic. I have had no issues with HDMI.

As far as I know yes it will successfully pass a 7.1 PCM track. I haven't heard of or experienced any problems with outputting PCM audio tracks.

Sorry for the confusion- I don't have a Panasonic- I've got a Sony KDS-60XBR2...

Have you tried a different cable?