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BD-UP5000 Universal Player Samsung [OFFICIAL OWNERS THREAD] & FAQ - Page 277

post #8281 of 13494
I think the big issues with playback problems doesn't all lie with the manufacturers. What I think is happening is the studios do their masters and stuff, and if it plays on whichever player they have for QA testing, they start printing it. So they toss the responsibility to manufacturers like "hey, it played on our machine just fine, why don't you go ahead and fix your issue because obviously, if ours played, it's your problem. we're already printed several tens and hundreds of thousand copies."

And manufacturers are like "what? didn't you check for compatibility before printing it? It's probably your coding issue, not our player's issue".

Anyways, the point is, studios should spend some time and effort communicating with the manufacturers and test more, since they can afford all BD players out there. There's only 10-20 players, just plug them all in, use 10-20 copies, and let them play.
post #8282 of 13494
I just put in Transformers which had no problems previous to 1.3 on this 5K. I sat down to watch it again with 1.3 and have been waiting several minutes for it to finish "Loading" a web-enabled update. I hesitate to interupt it but I'm reaching the limit of my patience. Anyone know if this is a 30"+ download??
Thanks-
post #8283 of 13494
Quote:
Originally Posted by vinnie97 View Post

It's a New Line thing....I'm thinking anything from 2008 is susceptible but can't be sure without more thorough testing. Orphanage froze right after the logo and prior to the menu load...so this may be slightly different.

Vinnie, I just watched Orphanage 2 nights ago and did not have any freezes or other problems.
post #8284 of 13494
Pob, agreed.

James, just press cancel...unless you want to use those features. If so, delete the contents in your internal memory and then reboot the machine and try again.

Radtek, yes, the problem described by Bori sounds similar to the pre-1.3 experience with Orphanage. I have heard from others that 1.3 resolves the problem with that disc, though. Good to keep seeing evidence that further confirms it. I think Pobff nailed the reason for this. New Line seems to be altering how they're authoring one disc to the next. Warner needs to reel them in already.
post #8285 of 13494
Quote:
Originally Posted by James A. McGahee View Post

I just put in Transformers which had no problems previous to 1.3 on this 5K. I sat down to watch it again with 1.3 and have been waiting several minutes for it to finish "Loading" a web-enabled update. I hesitate to interupt it but I'm reaching the limit of my patience. Anyone know if this is a 30"+ download??
Thanks-

I think Transforms has something around 10MB+ of download. Depending on your network setup, it may take up to couple minutes of downloading. With 1.3 and my setup, it's fairly quick. On my A3, it always took a few minutes. On my XBox 360, it locks up all the time.
post #8286 of 13494
Quote:
Originally Posted by vinnie97 View Post

Pob, agreed.

James, just press cancel...unless you want to use those features. If so, delete the contents in your internal memory and then reboot the machine and try again.

Thanks Vinnie,
Worked like a charm. You are so much faster than searching through this thread. I did search for "reboot" but only found you/this post.

There were only two studios listed in the HD DVD internal memory. Should we have to delete and reboot when it looks like there are several slots for additional studio downloads? Has this been reported as a bug?

I did the burn disk to get 1.3 as it was not available on line at the time. Can I assume that the next internet download firmware will work on this 5K if it is able to download these individual disk features?

Thanks again,
James
post #8287 of 13494
It only took mine about 30 seconds to load.

Fyi... I remember at one point in time, that Paramount put out a bug-fix for a "loading" issue on Transformers. What was happening was, the first time you downloaded the web content, it would work fine, but any subsequent attempts to load the disc would lock up at the loading screen.

As i said, they fixed it, but you had to delete the Transformers content from your persistent storage, because you couldn't download the fix with the version that had the bug in it.

Is this possibly what you're seeing?


Quote:
Originally Posted by James A. McGahee View Post

I just put in Transformers which had no problems previous to 1.3 on this 5K. I sat down to watch it again with 1.3 and have been waiting several minutes for it to finish "Loading" a web-enabled update. I hesitate to interupt it but I'm reaching the limit of my patience. Anyone know if this is a 30"+ download??
Thanks-
post #8288 of 13494
Is anybody else having a problem with the HD DVD version of "DVE HD Basics"? My 5000 will not read the disc at all. It tries for about a minute, but spits it back out with the error:

"This disk can not be played. Error code: 0x000000ff"

I have no problems accessing my (limited) collection of other HD DVD discs. I don't have access to a different HD DVD player, so I have no way to test if this is a disk problem or a player problem.
post #8289 of 13494
Hey guys, I'm the 5000/1400 mixup guy from secondact again. I probably should have chosen my words a little more carefully in a previous post stating I was waiting on secondact. Secondact was already in contact with the distributor on my behalf and was waiting for a response. No response so far (Samsung for ya). However, second act has always offered to replace my unit whenever they get another one in. I was unable to get it replaced earlier because the stock was all sold out. When I contacted Tiffany (nice girl btw) yesterday and told her I noticed more on the website, she immediately offered a replacement. I got the e-mail confirmation earlier today that another had been sent through for me. I should expect tracking numbers within 24 hrs or so.
post #8290 of 13494
Quote:
Originally Posted by stpat View Post

It only took mine about 30 seconds to load.

Fyi... I remember at one point in time, that Paramount put out a bug-fix for a "loading" issue on Transformers. What was happening was, the first time you downloaded the web content, it would work fine, but any subsequent attempts to load the disc would lock up at the loading screen.

As i said, they fixed it, but you had to delete the Transformers content from your persistent storage, because you couldn't download the fix with the version that had the bug in it.

Is this possibly what you're seeing?

Maybe. I deleted all the studios' downloads (Paramount, Warner, etc.) in persistent storage and powered down and back up (reboot?) like Vinnie mentioned and it seems to be working fine. The the Transformer web enabled download screen comes on but is there for less than a minute and goes away w/o me having to cancel.
post #8291 of 13494
Quote:
Originally Posted by gcargile View Post

Is anybody else having a problem with the HD DVD version of "DVE HD Basics"? My 5000 will not read the disc at all. It tries for about a minute, but spits it back out with the error:

"This disk can not be played. Error code: 0x000000ff"

I have no problems accessing my (limited) collection of other HD DVD discs. I don't have access to a different HD DVD player, so I have no way to test if this is a disk problem or a player problem.

Mine plays HD-DVD DVE with 1.3 FW just fine.
post #8292 of 13494
My "new" BD-UP5000 (sealed box from Amazon.com) was working fine initially after I updated to firmware v1.3. I did not update to any earlier firmware versions first, just popped in the v1.3 CD and let it update. It did seem to hiccup a little, but it got through it. I was able to go the the system menu, set everything up, and watch a couple of HD and BR discs. The player is a Nov-07 build.

But now I cannot get the player to open up the disc tray. I also cannot get to the system menu. It is stuck in a "Loading" state, and I cannot get the disc drawer to open (there is no disc inside). I've cycled power and even unplugged it. I also disconnected the Ethernet cable in case is was trying to look for something on the Internet and hanging up. I use the remote, push the open button on front of the player, all the while trying to be patient since I know it takes time to boot up and respond.

I am seeing a few posts from others who have had similar loading issues. Does anyone have any ideas on how to get it to open up?
post #8293 of 13494
SUGGESTION: Try uplugging it for a bit. Then plug it back in. Don't hit the power button. Hit the EJECT button.
Maybe that will work. IF it opens, try reflashing the firmware. I would REburn a new copy beforehand too.
post #8294 of 13494
Quote:
Originally Posted by captbics View Post


But now I cannot get the player to open up the disc tray. I also cannot get to the system menu. It is stuck in a "Loading" state, and I cannot get the disc drawer to open (there is no disc inside). I've cycled power and even unplugged it. I also disconnected the Ethernet cable in case is was trying to look for something on the Internet and hanging up. I use the remote, push the open button on front of the player, all the while trying to be patient since I know it takes time to boot up and respond.

I am seeing a few posts from others who have had similar loading issues. Does anyone have any ideas on how to get it to open up?

Last time I saw posts like this, they had to send the player in for repair. Good luck.
post #8295 of 13494
Quote:
Originally Posted by Smarty-pants View Post

SUGGESTION: Try uplugging it for a bit. Then plug it back in. Don't hit the power button. Hit the EJECT button.
Maybe that will work. IF it opens, try reflashing the firmware. I would REburn a new copy beforehand too.

I tried that...unplugged it for 20 minutes. Only hit the eject (open/close) button on front, and no joy. Then tried the remote, still not joy. It never gets to the Samsung splash screen in the boot sequence on the TV. On the display I only see "Open" or "Load" or "Goodbye" when I power off.

Dang!!! Sounds like I have a brick that will show a few select words on the display. I know I got through the system menu before because I wrote down the MAC address to look for in my network router DHCP table after I set the options. And I skimmed through 2 discs with video going out over the HDMI connection.

I know the CD I loaded the firmware with was good because I have a second unit (a Dec-07 build I got from Best Buy) that works based on it. But I'd better go check it out as well to make sure it is still good.

I guess I'll start the repair process tomorrow on this Nov-07 build. Doesn't say much for Samsung quality.
post #8296 of 13494
Quote:
Originally Posted by captbics View Post

I tried that...unplugged it for 20 minutes. Only hit the eject (open/close) button on front, and no joy. Then tried the remote, still not joy. It never gets to the Samsung splash screen in the boot sequence on the TV. On the display I only see "Open" or "Load" or "Goodbye" when I power off.

Dang!!! Sounds like I have a brick that will show a few select words on the display. I know I got through the system menu before because I wrote down the MAC address to look for in my network router DHCP table after I set the options. And I skimmed through 2 discs with video going out over the HDMI connection.

I know the CD I loaded the firmware with was good because I have a second unit (a Dec-07 build I got from Best Buy) that works based on it. But I'd better go check it out as well to make sure it is still good.

I guess I'll start the repair process tomorrow on this Nov-07 build. Doesn't say much for Samsung quality.

Did you set up DHCP or assign a static private IP address? You could try removing the network cable, and/or try replacing it with a cable that you know works. It is possible that the system cannot locate the DHCP server on your network, or else there might be a problem with static assignment of default gateway and/or primary DNS server setting[s]. It is a long shot, but try removing the patch cable first. Good luck...
post #8297 of 13494
Quote:
Originally Posted by pobff View Post

I think the big issues with playback problems doesn't all lie with the manufacturers. What I think is happening is the studios do their masters and stuff, and if it plays on whichever player they have for QA testing, they start printing it. So they toss the responsibility to manufacturers like "hey, it played on our machine just fine, why don't you go ahead and fix your issue because obviously, if ours played, it's your problem. we're already printed several tens and hundreds of thousand copies."

Traditionally, it's been the player manufacturers that are at fault in these situations. Studios are usually very careful to stay within the official authoring specs -- they generally use the better (and much more expensive) authoring programs for this, which do a pretty good job of forcing discs to stay within the official specifications. As long as studios are using the industry standard authoring packages, there is no "cost saving" aspect to authoring a disc that might not be fully up to spec.

Player manufacturers, on the other hand, are FAMOUS for cutting corners and trying to get away with the cheapest solution, which absolutely DOES effect compatibility. In the early days of DVD, for example, several players were sold that could not play dual layer discs even though this functionality was part of the spec from the very beginning. Manufacturers simply didn't bother to incorporate this into their firmware until after discs started showing up. Note that OTHER manufacturer's players had no problem with the same discs, showing that the issue was completely avoidable.

I won't say that "none" of the problems can be attributed to the studios, but I will say that by far, "most" of the problems are definitely due to the manufacturers. Some of these problems are unavoidable -- some problems arise that were not considered. Other problems, however, were simply not addressed when they should/could have been. Sadly, this is more often the case.

Larry
post #8298 of 13494
Quote:
Originally Posted by r1dude57 View Post

Hey guys, I'm the 5000/1400 mixup guy from secondact again. I probably should have chosen my words a little more carefully in a previous post stating I was waiting on secondact. Secondact was already in contact with the distributor on my behalf and was waiting for a response. No response so far (Samsung for ya). However, second act has always offered to replace my unit whenever they get another one in. I was unable to get it replaced earlier because the stock was all sold out. When I contacted Tiffany (nice girl btw) yesterday and told her I noticed more on the website, she immediately offered a replacement. I got the e-mail confirmation earlier today that another had been sent through for me. I should expect tracking numbers within 24 hrs or so.

Great news for you. Is there anything happening for the other guy, who was in the same situation?
post #8299 of 13494
Quote:
Originally Posted by SpenceJT View Post

Great news for you. Is there anything happening for the other guy, who was in the same situation?

Actually, he is not too concerned about it as he got the right unit. He just happened to get a manual from a 1400. I think he has already downloaded it. He did say he was going to call secondact to let them know however.
post #8300 of 13494
Quote:
Originally Posted by gcargile View Post

Is anybody else having a problem with the HD DVD version of "DVE HD Basics"? My 5000 will not read the disc at all. It tries for about a minute, but spits it back out with the error:

"This disk can not be played. Error code: 0x000000ff"

I have no problems accessing my (limited) collection of other HD DVD discs. I don't have access to a different HD DVD player, so I have no way to test if this is a disk problem or a player problem.

I am having a similar issue with my 'Death Sentence' German Import HD DVD (Concorde), except my error code is slightly different:

"This disk can not be played. Error code: 0x00000101"

Sometimes, I don't even get the error code; sometimes the player just freezes while loading the disc.
Although I'm new to posting here, I've been trying to follow the forums pretty closely, and haven't seen any other reports of this thus far. I had actually ordered a 5K about a week before the 1.3 firmware hit, but refurbdepot.com then suddenly backordered my purchase indefinitely but changed their list price on the website from $379 to $429. Long story short, I had to cancel that order and was able to get a refurb from eBay, which is why I've just now been able to test this.

Without really thinking about testing, I did the firmware upgrade to 1.3 over the net right off the bat, but I suspect that the Death Sentence HD DVD would probably still not have loaded on old firmware, as I've seen in a few other forums that imports don't always work 100% smoothly.

So I don't know if this is truly a new issue as a result of 1.3, or if this has always been a problem disc for the 5K. I do know that it played without a hitch on my HD-A1. Also it was one of the few HD's that I know of with 5.1 DTS-HD High Resolution. (English track is HR, German track is MA).

I know this wasn't necessarily a largely popular import title, but if anyone has one and can also confirm it doesn't load for them, that would be a big help. Concorde in Germany also released a Blu-ray version with the exact same specs, which is also region free, so if anyone has had success getting that title to play in the 5K, then I can be content in just ordering the BD import version.
post #8301 of 13494
Opinion wanted:

For those of you who own this - here's my situation. Have Tosh A35 HDDVD player. Got it because my receiver (Denon 3802) has 5.1 analog inputs but no HDMI. Have about 40+ HDDVDs. This Sammy is the only combo player that has 5.1 analog outputs. So I can go this route with a refurb player for about $350.

OR

Choice 2 is upgrade the receiver to one that switches HDMI, pick up a BluRay only player and let the players do the decoding and pass it through that way. Total cost probably closer to $700-$1000.

I'm leaning up5000 but reluctant to pull the trigger...
post #8302 of 13494
The 5000 is like the HD-A35 AND the BD-P1500 all rolled into one. It also has 7.1 analog outs as opposed to 5.1.
You can get a pretty awesome HDMI1.3 switching receiver now for around $600. Then you can just bitstream all the audio to the receiver and have the receiver decode everything. Like especially for DTS-HD/MA that the 5000 does not decode internally. ...and the players that do decode it internally are more expensive.

So in theory, you could buy the BD-UP5000 and something like the Onkyo TX-SR805, and after selling the A35, your net cost for the HUGE upgrade would be about $800. Now your set for quite a while with the somewhat future proof receiver and the awesome all-in-one player that bitstreams all the sound formats to your new receiver, plays Blu-ray, HD-DVD, and is fantastic at making sd-dvds look pretty darn good too.
post #8303 of 13494
Quote:
Originally Posted by dougotte View Post

Fox Saga continues...
...After I fax the receipt from work tomorrow, I have to call back 2 business days later to resume the return process. I'll keep you posted with this thrilling epic...

Doug

Of course, yesterday they denied receiving my 6/10 fax, so I faxed it again, to two different numbers. Today they still denied receiving it, but said one of the numbers was another department. I was transferred there, and Gail there was the most helpful Samsung person I've yet talked to. She gave me yet another fax number, but went ahead and authorized the return, with an extension of my labor warranty to 7/13. She said turnaround is usually 7-10 business days. I'm shipping it off tonight, and am going to include a snapshot of the red screen.

As with any company, there are some folks who can actually think and go beyond the scripts to take action, as opposed to other folks...(insert your favorite perjorative here)

I'll report back with the results. To others with this problem....keep pushing until Samsung caves in.

Doug
post #8304 of 13494
Where are you seeing them for $350?
post #8305 of 13494
Quote:
Originally Posted by Smarty-pants View Post

The 5000 is like the HD-A35 AND the BD-P1500 all rolled into one. It also has 7.1 analog outs as opposed to 5.1.
You can get a pretty awesome HDMI1.3 switching receiver now for around $600. Then you can just bitstream all the audio to the receiver and have the receiver decode everything. Like especially for DTS-HD/MA that the 5000 does not decode internally. ...and the players that do decode it internally are more expensive.

So in theory, you could buy the BD-UP5000 and something like the Onkyo TX-SR805, and after selling the A35, your net cost for the HUGE upgrade would be about $800. Now your set for quite a while with the somewhat future proof receiver and the awesome all-in-one player that bitstreams all the sound formats to your new receiver, plays Blu-ray, HD-DVD, and is fantastic at making sd-dvds look pretty darn good too.

Forgot to mention that I can get Denon, HK and Marantz receivers at wholesale through a distributor I work with.

However, if I were to get the UP5000 I'd probably stick with the 3802 for a while. Lots of hassle swapping out receivers with all the cabling, reprogramming the remote, etc. Besides with the exception of HDMI switching I don't feel like the 3802 is shorting me on anything.

Video to the TV direct from source via HDMI.

Although you make a good point as well, which is why I'm torn, although I'm not sure how HUGE the upgrade would be. Pluses would be 7.1 discrete rather than matrixed rear surrounds (in some instances) and HDMI switching.

If I would get the UP5000 I'd put the A35 in the bedroom.
post #8306 of 13494
Quote:
Originally Posted by BT&annie View Post

Forgot to mention that I can get Denon, HK and Marantz receivers at wholesale through a distributor I work with.

However, if I were to get the UP5000 I'd probably stick with the 3802 for a while. Lots of hassle swapping out receivers with all the cabling, reprogramming the remote, etc. Besides with the exception of HDMI switching I don't feel like the 3802 is shorting me on anything.

Video to the TV direct from source via HDMI.

Although you make a good point as well, which is why I'm torn, although I'm not sure how HUGE the upgrade would be. Pluses would be 7.1 discrete rather than matrixed rear surrounds (in some instances) and HDMI switching.

If I would get the UP5000 I'd put the A35 in the bedroom.

Keep in mind that you won't get DTS-HD MA with the UP5000 and your current receiver. That might be a good enough reason to get an HDMI receiver, if you care.
post #8307 of 13494
Quote:
Originally Posted by vinnie97 View Post

Ah, ok...couldn't remember if you had kept the Bh200 or not. I would create the thread but I would rather someone who has both units to do it so they can post comparison pics in the first post. Hopefully, someone can rise to the occasion!

I am dying to see some of these comparison pics...
post #8308 of 13494
Quote:
Originally Posted by mrtwstr View Post

Where are you seeing them for $350?

http://www.broadwayphoto.com/ViewPro...41&L=Pricehead

353.00

vinnie97 say buyer beware of refurbs.
And I don't know but I would guess if its factory refurbished it would have the same as new warranty.
post #8309 of 13494
Quote:
Originally Posted by autobot View Post

http://www.broadwayphoto.com/ViewPro...41&L=Pricehead

353.00

vinnie97 say buyer beware of refurbs.
And I don't know but I would guess if its factory refurbished it would have the same as new warranty.

No no no no no no no. That is NOT a reputable place to buy from.
post #8310 of 13494
Quote:
Originally Posted by autobot View Post

http://www.broadwayphoto.com/ViewPro...41&L=Pricehead

353.00

vinnie97 say buyer beware of refurbs.
And I don't know but I would guess if its factory refurbished it would have the same as new warranty.

Refurb warranty is 90days vs 1 year on new.
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