Originally Posted by dlwask
New here and first post. Sadly its because I noticed the same problem as the first post shows in the attached image and I went searching the web for the cause and a fix.
My Pany 42" 700u is only month old and I love the set...but...just yesterday I noticed a big vertical purple bar on the screen during the afternoon NFL games.
Tried different cables, inputs, DVDs, HD/non HD channels and picture modes and its still there.
I called Panasonics Service number, and was encouraged that I spoke to an actual person on a Sunday, but he insisted it was burn in or image retention. I said its a about a 2" vertical bar of pink and I baby my set and did not think it was burn in. He said wait a few days and it should go away, if not call back.
Can this be serviced or should I return the set?
I feel a little better knowing that I am not the only one with this problem. I wonder how common this problem is with panasonic displays because it is hard to find any information about it on the web.
Also, the panasonic service line sounds like a joke. Makes me kind of glad now that they were closed when I called to ask about this problem. Saved me the time of waiting on hold only to be frustrated with their so called response.
Personally I am planning on returning my set this week, so if you are still within a return period from where you purchased it, I would really recommend exchanging for a new one. Especially since when the problem first occured on my set, it would only happen once every 4 days or so and then go away within a minute. Now it is getting worse..it is becoming less sporadic to the point where it's there almost every time I turn it on.