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Anyone else ever have this problem with their panasonic?

post #1 of 20
Thread Starter 
Notice the upper left corner of the screen of my 50pz77u. Looks like possibly a video problem, has anyone ever seen this type of thing before? I am going to return it this week while am still within the 30 day return period. Anyone know the cc return policy on a delivered item? I had the panny delivered, so will they come out to deliver a new one free of charge, or am I responsible for returning it to the store and bringing a new one home? I am thinking it's the latter.
LL
post #2 of 20
50 inch plasmas use two sets of electronics that each drive half the screen horizontally

In your case, it looks like the upper video board or its connector to the glass is defective, and you should be able to exchange it for a new one
post #3 of 20
Quote:
Originally Posted by mike7_01 View Post

Notice the upper left corner of the screen of my 50pz77u. Looks like possibly a video problem, has anyone ever seen this type of thing before? I am going to return it this week while am still within the 30 day return period. Anyone know the cc return policy on a delivered item? I had the panny delivered, so will they come out to deliver a new one free of charge, or am I responsible for returning it to the store and bringing a new one home? I am thinking it's the latter.

I agree with Mark. If you paid CC to deliver it, their policy is to deliver a new one and pick up the defective one at no cost to you.
post #4 of 20
Thread Starter 
What if I didn't exactly "pay" for delivery, but got them to deliver it at no charge? Do you still think that they will take responsiblity for exchanging tv's in my living room rather than at the store?
post #5 of 20
Quote:
Originally Posted by mike7_01 View Post

What if I didn't exactly "pay" for delivery, but got them to deliver it at no charge? Do you still think that they will take responsiblity for exchanging tv's in my living room rather than at the store?

BB did that for me- and I upgraded, not a return for a defective unit.
post #6 of 20
New here and first post. Sadly its because I noticed the same problem as the first post shows in the attached image and I went searching the web for the cause and a fix.

My Pany 42" 700u is only month old and I love the set...but...just yesterday I noticed a big vertical purple bar on the screen during the afternoon NFL games.

Tried different cables, inputs, DVDs, HD/non HD channels and picture modes and its still there.

I called Panasonics Service number, and was encouraged that I spoke to an actual person on a Sunday, but he insisted it was burn in or image retention. I said its a about a 2" vertical bar of pink and I baby my set and did not think it was burn in. He said wait a few days and it should go away, if not call back.

Can this be serviced or should I return the set?
post #7 of 20
Quote:
Originally Posted by dlwask View Post


Can this be serviced or should I return the set?

return the set
post #8 of 20
Thread Starter 
Quote:
Originally Posted by dlwask View Post

New here and first post. Sadly its because I noticed the same problem as the first post shows in the attached image and I went searching the web for the cause and a fix.

My Pany 42" 700u is only month old and I love the set...but...just yesterday I noticed a big vertical purple bar on the screen during the afternoon NFL games.

Tried different cables, inputs, DVDs, HD/non HD channels and picture modes and its still there.

I called Panasonics Service number, and was encouraged that I spoke to an actual person on a Sunday, but he insisted it was burn in or image retention. I said its a about a 2" vertical bar of pink and I baby my set and did not think it was burn in. He said wait a few days and it should go away, if not call back.

Can this be serviced or should I return the set?


I feel a little better knowing that I am not the only one with this problem. I wonder how common this problem is with panasonic displays because it is hard to find any information about it on the web.

Also, the panasonic service line sounds like a joke. Makes me kind of glad now that they were closed when I called to ask about this problem. Saved me the time of waiting on hold only to be frustrated with their so called response.

Personally I am planning on returning my set this week, so if you are still within a return period from where you purchased it, I would really recommend exchanging for a new one. Especially since when the problem first occured on my set, it would only happen once every 4 days or so and then go away within a minute. Now it is getting worse..it is becoming less sporadic to the point where it's there almost every time I turn it on.
post #9 of 20
Got my called returned this morning after I posted from the store where I bought the TV. They said its no problem to exchange the unit but needs to be done in store since I did not have the TV delivered. So, looks like I'm dismantling the tv tonight and driving across town with it.

Wishing now I would have paid for delivery...

Thanks guys.
post #10 of 20
Thread Starter 
Quote:
Originally Posted by dlwask View Post

Got my called returned this morning after I posted from the store where I bought the TV. They said its no problem to exchange the unit but needs to be done in store since I did not have the TV delivered. So, looks like I'm dismantling the tv tonight and driving across town with it.

Wishing now I would have paid for delivery...

Thanks guys.

In hindsight, now that i have to exchange it, I am sure glad that the box didn't fit in the suv I borrowed. I am also glad that I insisted on them delivering it for free, the next day I might add, because you know it was their fault that the box didn't fit in my car
post #11 of 20
Quote:
Originally Posted by mike7_01 View Post

I feel a little better knowing that I am not the only one with this problem. I wonder how common this problem is with panasonic displays because it is hard to find any information about it on the web.

There is not a lot that can go wrong with a plasma TV, but this particular failure is one of the more common ones and if it is indeed a video board it's quick and easy for a technician to replace the board in your home. Other common failures are the power supply, input board, or plasma panel itself. It happens on all brands so it's not just a Panasonic thing.
post #12 of 20
Thread Starter 
Quote:
Originally Posted by RandyWalters View Post

There is not a lot that can go wrong with a plasma TV, but this particular failure is one of the more common ones and if it is indeed a video board it's quick and easy for a technician to replace the board in your home. Other common failures are the power supply, input board, or plasma panel itself. It happens on all brands so it's not just a Panasonic thing.


That's good to know, but since I dropped $2k+ and I am within the return period, I'd rather have a new one without a tech having to tinker with it to get it perfect. This doesn't taint my opinion of panasonic quality, however, if it happened again, it just may! If I had a perfect display otherwise, I may consider having it serviced, but I did notice a couple stuck pixels during normal viewing. I just hope that I don't end up with more stuck pixels on the new display than I started with!
post #13 of 20
Thread Starter 
As some others have mentioned, over and over again, I also thought that this display lacked a little of the pop that other plasma displays have. So I thought I would take this was a good excuse to exchange for the pz700u, but alas, the wife didn't see it from my perspective. Her reasoning...

1. the pz700u is more expensive currently.
2. She prefers to print out digital photos on matte paper, because she says the matte photos look better and more realistic/professional than the glossy printouts you get from kodak. And I can't say that I disagree with her there. She has likened the pz77u vs pz700u to that. Although the extra pop may be unrealistic, I still would like to have my plasma be better than real life.

Long story short, I have been overruled. But, I guess I should still be happy that she "allowed" me to buy the new tv anyways...being as 3 years ago we purchased a 36" sony triniton crt hdtv which is still an awesome tv, but now is a 300lb paperweight since we will rarely use it. Anyone interested??
post #14 of 20
Quote:
Originally Posted by RandyWalters View Post

There is not a lot that can go wrong with a plasma TV, but this particular failure is one of the more common ones and if it is indeed a video board it's quick and easy for a technician to replace the board in your home. Other common failures are the power supply, input board, or plasma panel itself. It happens on all brands so it's not just a Panasonic thing.

Not knocking the display or Panasonic at all, this set is still a joy to own and watch. If the store did not so readily offer to swap out with a new set I would have went the technician route, this set is easily worth that minor inconvenience.

Count me as a happy, even pleasantly surprised at times, Panasonic 700u owner.
post #15 of 20
So...I get home form work and presto the pink bar is gone!? Nothing changed other than the set sitting for the day. Whats the deal?

Is this an intermitent failure that comes and goes?
post #16 of 20
I had the same problem. I was seeing the same thing on my 700U, except the bar on my set was yellow. Same size and location. I noticed it on two separate occasions, both times after watching ESPN Monday Night Football in HD. The first time it went away after about three hours of watching a different channel. The second time it took about 24 hours to go away.

I called Panasonic. They arranged for a tech to come to my home. The tech said that he'd seen this before and had brought a replacement part with him. He swapped out the C2 board. I haven't had the problem since.

Just my experience, for whatever it's worth.

Gary
post #17 of 20
Thread Starter 
Quote:
Originally Posted by dlwask View Post

So...I get home form work and presto the pink bar is gone!? Nothing changed other than the set sitting for the day. Whats the deal?

Is this an intermitent failure that comes and goes?

dlwask, yes it is an intermittent problem on my set. When the problem started it would only appear for I'd say about 5% of my viewing time. It has gotten worse to where it is apparent for about 60-75% of my viewing time now. I really need to exchange it. It's just been so cold, I haven't felt like leaving the house after work...
post #18 of 20
Quote:
Originally Posted by dlwask View Post

So...I get home form work and presto the pink bar is gone!? Nothing changed other than the set sitting for the day. Whats the deal? Is this an intermitent failure that comes and goes?

It shouldn't happen at all. The upper video board is failing and it will only get worse - get the TV repaired or exchanged.
post #19 of 20
Thread Starter 
Well, I went to cc last night and they are delivering my new 50pz77u today and taking the old one back...without any hassle. I do have the original box and packaging, but they told me it wasn't even necessary. I'll be a nice guy and re-package it for them since they have been so easy to work with. I am sure glad I didn't buy this bad boy through an online retailer. Hopefully I'll have better luck with this one.
post #20 of 20
Yep, same thing happened with me. The block varies from 2.5" wide by 10.25" tall and black to 1.25" by 10.25" tall and pink/yellow/blue. I'm taking it back to Circuit City, but this set is currently out of stock so I'm waiting until they get one in the store. (The 20-day return policy has been extened to January 25, so I've got plenty of time.) I could have them repair it in my home, but I've had the set installed for only 2 weeks.
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