Originally Posted by Baccusboy
Both LG and Samsung are Korean companies.
To me, this explains a lot as to why the dual-format players have been released early by these companies, and why they have issues so far.
I have lived in Seoul, Korea for over 5 years now. To understand how these companies (LG and Samsung) operate with regards to product releases, you have to understand the culture here.
In Korea, they believe in "bally-bally", which literally means, "hurry-hurry." People always want to be "first." There is a lot of pride in being the top student at school, winning an international sporting event, or being the first to release a product or do something that no one else has. This is also the only country I've been in where 60 year-olds quite literally sprint through the subway to be the one to get the seat. As in any culture, some people have been known to cut corners along the way, just to be the "first" as well (Dr. Hwang with Stem Cell Research which proved falsified).
This can be good, and this can be bad. For example, I can order something off of the internet and have it delivered the same day by truck or scooter delivery. I can call LG or Samsung service, and the guys come out that day
, or the next at the latest. This is how my LG TV repair guys operate here. In Korea, if you have a problem with a Samsung or LG cell phone, you just drop into one of the hundreds of service centers available within a short distance, and they fix the thing for you on-the-spot. It's quick and usually fairly painless, provided they can fix the issue.
On the flipside, it is also part of the culture here to start a project quickly and fix the problems as they arise along the way. This happens in so many things around here, and when applied to things like HD players and TVs, you can see why we get so many firmware updates. This creates difficulties with cultures like the the American culture, where we just return something when it doesn't work. We expect it to work out of the box. People in Korea do too, but it's more culturally understandable if something needs an upgrade to work or add functionality later.
This is not a bash on Koreans or the Korean culture. This is explaning what it truly is like here. I have lived here for over 5 years, and this is the honest truth. I've posted these kinds of things before, but people complain to the mods that I'm some kind of racist or something (Koreans are not a race -- they are a culture). I am attempting to be fair and balanced here.
My lady works for a Japanese company, and the Japanese have their cultural differences too. They are very different from Koreans, for example. In Japan, they operate more on "group think." Japanese people are incredibly detailed. They thrive on details, and they are perfectionists. In my opinion, this is why their products (cars, electronics) that are made in Japan
are of generally excellent quality from the get-go. On the negative side of things, Japanese companies are often slow to move or make changes -- and it is cultural to be stern (some would call this stubborn) about changing a plan once it has started. They are also slow to enact changes, as decisions are often made by groups of individuals, and in many situations, everyone must be in agreement within that group before the company goes ahead and makes the change.