Hello,
I have a client with an Infocus SP777. They are having an issue in which the unit requires the power plug to be taken out (not so easy at ~20ft high) to get the unit to begin responding again. The client has isolated the issue down to it does it whenever the power on command is sent more then once in a short period. This of course is not something that is impossible to work around but both of us feel this should not be the way things work! I have tried infocus tshooting and they are honestly less then worthless IMO.
Does anyone have any idea on this one? Is it something that needs service? Firmware? We ordered this for a special situation requiring a moderate projector budget with a ton of light output and a very long throw distance. I haven't sold infocus on a regular basis in years and before their troubleshooting was very good, today not so much it appears. I am going to try email to circumvent getting sent to some other country for troubleshooting.
I have a client with an Infocus SP777. They are having an issue in which the unit requires the power plug to be taken out (not so easy at ~20ft high) to get the unit to begin responding again. The client has isolated the issue down to it does it whenever the power on command is sent more then once in a short period. This of course is not something that is impossible to work around but both of us feel this should not be the way things work! I have tried infocus tshooting and they are honestly less then worthless IMO.
Does anyone have any idea on this one? Is it something that needs service? Firmware? We ordered this for a special situation requiring a moderate projector budget with a ton of light output and a very long throw distance. I haven't sold infocus on a regular basis in years and before their troubleshooting was very good, today not so much it appears. I am going to try email to circumvent getting sent to some other country for troubleshooting.
