or Connect
AVS › AVS Forum › HDTV › HDTV Recorders › Comcast TiVo Bugs
New Posts  All Forums:Forum Nav:

Comcast TiVo Bugs - Page 2

post #31 of 75
Quote:
Originally Posted by jonwww View Post

They had some SD boxes made by Pace also, but they didn't make much of an impact. So yes, most are the Moto's (for better or worse )

Thats why I had thought that ... I stand corrected
post #32 of 75
Quote:
Originally Posted by reynold View Post

I just got the Comcast TiVo upgrade today. As others have reported, the install wasn't exactly smooth.

...

He shed some light on install problems others have experienced. They need to get a certain signal strength, so they may have to replace cables and/or splitters in the house. (There's no charge for that). This is part of the reason the tech has to come out to the house to do the upgrade. Also if the box doesn't take the upgrade, they have to replace it. In the future they hope to be able to push the upgrade remotely to those who request the service.

...

This was part of the issue I had on my box, but of course, I had a completely incompetent installer who was never trained on the Tivo software upgrade. They should be checking signal strength before doing an install with their meters. I've had (good) comcast techs out here in the past who automatically check signal strength as the first thing they do, even if there don't appear to be signal strength issues.
post #33 of 75
Well, as it turns out the technician did hook up the connections as with my old box. However, he didn't set the signal to HD in the menu. No big deal, but it would have been nice for him to mention it. I can't imagine a tech newbie would have any idea to look for this.

I reconnected the splitter without a problem. According to the tech, this wasn't going to work. No big deal, err on the side of caution I guess.

Then last night, all hell breaks lose. The TiVo suggestion function won't turn off. Well, you can turn it off, but it continues to record suggestions anyway.
I couldn't delete anything on the box. I'd delete something and it's still there. I also couldn't record something while it was in progress. So, I turned all my components off, and turned off the power. Turned everything back on, now the box doesn't work at all. I get one channel, then the box resets. This happens continually over and over again.

I figured okay, maybe it's the splitter. So, I reconnected without the splitter, still doesn't work. God I hate Comcast.

Only a company that can hold someone by the balls (no other option) can get away with things like this.
post #34 of 75
Quote:
Originally Posted by tbertino View Post

Well, as it turns out the technician did hook up the connections as with my old box. However, he didn't set the signal to HD in the menu. No big deal, but it would have been nice for him to mention it. I can't imagine a tech newbie would have any idea to look for this.

I reconnected the splitter without a problem. According to the tech, this wasn't going to work. No big deal, err on the side of caution I guess.

Then last night, all hell breaks lose. The TiVo suggestion function won't turn off. Well, you can turn it off, but it continues to record suggestions anyway.
I couldn't delete anything on the box. I'd delete something and it's still there. I also couldn't record something while it was in progress. So, I turned all my components off, and turned off the power. Turned everything back on, now the box doesn't work at all. I get one channel, then the box resets. This happens continually over and over again.

I figured okay, maybe it's the splitter. So, I reconnected without the splitter, still doesn't work. God I hate Comcast.

Only a company that can hold someone by the balls (no other option) can get away with things like this.

In regards to the TiVo recommendation recordings, there is an option in the Settings menu for automatically recording these. That was one of the first things I shut off... I had no problems deleting those shows.

And if your worried about being held by the balls, Comcast is hardly the only company that will do that. Verizon does this with FiOS -- they remove the copper line to your house then charge you to put it back if you don't want FiOS.
post #35 of 75
Quote:
Originally Posted by reynold View Post

In regards to the TiVo recommendation recordings, there is an option in the Settings menu for automatically recording these. That was one of the first things I shut off... I had no problems deleting those shows.

And if your worried about being held by the balls, Comcast is hardly the only company that will do that. Verizon does this with FiOS -- they remove the copper line to your house then charge you to put it back if you don't want FiOS.

I know, I have an old TiVo Series 2 box. I turned it off, but it still kept recording them. Since then, my box has crashed. The tech came in this morning and mentioned all the problems that are happening with the TiVo service and with the Super Bowl looming he recommended going back to the regular Comcast DVR. He said if it was him, he'd do it.

As far as being held by the balls, the point was I have no other option. I can't get satellite because I have too many trees and Verizon isn't here yet. Verizon may not be any better, I don't know. But when companies have to compete for your business, it can only help.

I've had so many issues over the past 10 years or so with Comcast. Taking days off work and techs not showing up for appointments (that happened 2 or 3 times), poor installs, misinformation.
post #36 of 75
You are not being held by the balls as far as Tivo. You can purchase your own Tivo-HD and still get lifetime subscriptions if you watch for a special.
post #37 of 75
Quote:
Originally Posted by 11001011 View Post

You are not being held by the balls as far as Tivo. You can purchase your own Tivo-HD and still get lifetime subscriptions if you watch for a special.

nothing against TiVO itself. I love TiVo. I miss my old box. I still use it as a backup.

But, I am planning on looking into Verizon when they come to my town. Spending the money on a TiVo-HD box + the charge to move the lifetime subscription to the new box probably doesn't make sense if I leave Comcast.
post #38 of 75
just got the upgrade the other day and im experiencing the following bugs:

- guide showing the wrong channel
- No Tivo sounds..

on a side note..

any way to get more detailed info on the programs? it doesnt show whos in the show/movie or the length of it.. while not end all if it i dont see it, it is nice to know occasionally..
post #39 of 75
I experience the "bug" of the guide not displaying the right channel. It seems to do this only when you change channels. It seems to need a minute or so for the guide to realize what channel you're on. Kind of annoying.
post #40 of 75
OK so here is my biggest bug complaint so far. Tivo not recording things that I tell it to record & worse yet it says it is recording, but doesn't! I've been suspecting the box of doing this for a little while now but caught it red-handed tonight. I had one of my boxes set to record at least 8 things throughout the day today & recorded....2! Five of which were one-time recordings, none of them recorded. Three were season passes that were new shows, two of these recorded, one didn't. I caught it on the last show that was supposed to record, a new episode of a show on CBS. About halfway through the show I was going through the recorded shows list & it wasn't listed as started so I checked in the guide. It wasn't showing as currently recording so I pressed the 'record' button to see what would happen. It came back telling me something to the extent of the 'season pass' manager would take care of the recording for me....umm, no it didn't. The 'funny' thing about it is that later after the show doesn't record, it's not listed in the recorded history section on the box with any kind of reason for not recording, it just acts like it wasn't even supposed to record it & has no memory of it.

I've had problems in the past where the guide info is messed up in the box so it won't record for that reason. If it wanted to use that for part of the day today I might believe it, if it didn't happen sporadically through the day. It didn't record anything before 8pm tonight, then it did record from 8-9, then nothing after 9 again. All I can say is thank goodness for the writers strike or who knows how many shows I would have missed in the past month or so! The box was not recording anything else while my shows were supposed to be recording & Tivo suggestions have been turned off since day one.

So while the 5.1 sound issue is a bug, Tivo sounds not working correctly is a bug, guide data being delayed when changing channels is a bug, etc, etc. Not recording the shows a DVR is supposed to record is by far the biggest problem that I can imagine.

This Tivo guide has some really nice features that are not in the regular DVR software that I really like. But this whole thing of not recording stuff is not cool at all.
post #41 of 75
Quote:
Originally Posted by jonwww View Post

OK so here is my biggest bug complaint so far. Tivo not recording things that I tell it to record & worse yet it says it is recording, but doesn't! I've been suspecting the box of doing this for a little while now but caught it red-handed tonight. I had one of my boxes set to record at least 8 things throughout the day today & recorded....2! Five of which were one-time recordings, none of them recorded. Three were season passes that were new shows, two of these recorded, one didn't. I caught it on the last show that was supposed to record, a new episode of a show on CBS. About halfway through the show I was going through the recorded shows list & it wasn't listed as started so I checked in the guide. It wasn't showing as currently recording so I pressed the 'record' button to see what would happen. It came back telling me something to the extent of the 'season pass' manager would take care of the recording for me....umm, no it didn't. The 'funny' thing about it is that later after the show doesn't record, it's not listed in the recorded history section on the box with any kind of reason for not recording, it just acts like it wasn't even supposed to record it & has no memory of it.

The software that TiVo uses on its own boxes has a View Recording History option that shows the reason why shows were not recorded. If you have such a utility I recommend that you check it out. I was able to solve several mysteries of the type that are puzzling you by consulting my View Recording History list. On my version of the TiVo software here is how I get there: From the TiVo Central main menu screen, choose "Find Programs," then "To Do List," and finally "View Recording History."

Good luck!
post #42 of 75
Quote:
Originally Posted by gwsat View Post

The software that TiVo uses on its own boxes has a View Recording History option that shows the reason why shows were not recorded. If you have such a utility I recommend that you check it out. I was able to solve several mysteries of the type that are puzzling you by consulting my View Recording History list. On my version of the TiVo software here is how I get there: From the TiVo Central main menu screen, choose "Find Programs," then "To Do List," and finally "View Recording History."

Good luck!

Yes these boxes have the same thing, but that's the funny part about the problem. I know they were set to record, they said they were going to record, the one even said the season pass was taking care of the recording & that it was recording it, but it didn't record. But when going to the 'recording history' section, there's nothing about it in there with any reason of why it didn't record, it just acts like it was never even supposed to record. There are plenty of other shows listed in that section that say why they didn't record, repeat, some kind of error or whatever, but at least a reason.
post #43 of 75
was there some sort of update tonight? about 7:15 the box just shut off then turned back on and had a yellow welcome screen and sat there for a few minutes then turned back on.. i havent noticed anything different yet if it was..
post #44 of 75
Quote:
Originally Posted by jonwww View Post

Yes these boxes have the same thing, but that's the funny part about the problem. I know they were set to record, they said they were going to record, the one even said the season pass was taking care of the recording & that it was recording it, but it didn't record. But when going to the 'recording history' section, there's nothing about it in there with any reason of why it didn't record, it just acts like it was never even supposed to record. There are plenty of other shows listed in that section that say why they didn't record, repeat, some kind of error or whatever, but at least a reason.

Go to your To Do list after you set up a program to record and insure that it's listed there. Then, if it doesn't record and the reason why is not listed on your Recording History list, you will know for a fact that there is a bug in the software somewhere.
post #45 of 75
I usually set up my recordings to start one minute early and end one minute late. The Comcast Tivo has twice decided to only record the first minute of a show, and then switch over to recording a suggestion on a different channel instead. In other words, my scheduled recording is supposed to go from 7:59 PM to 9:01 PM and instead I end up with a recording of only 7:59 PM - 8:00 PM, and a suggestion being recorded starting at 8:00 PM.

Not cool! I can live with other quirks but completely failing to record something that was in the to-do list is totally unacceptable.
post #46 of 75
I don't generally change the start or stop times & I've had a couple one minute recordings also.
post #47 of 75
Wasn't one-minute recordings a problem in TiVo's 8.X codestream? or maybe it was the early 9.X codestream?
post #48 of 75
Now one of my two Comcast/Tivo boxes is totally dead with the dreaded 88:88 on the front panel. Unplugging/replugging doesn't help. Comcast is going to come out tomorrow morning, presumably to replace the box. Although I suspect it's really a software problem, not anything specifically wrong with the hardware.

Googling shows that I'm far from the only person to experience this 88:88 box death.

At least I still have one functional DVR -- for now.
post #49 of 75
The biggest problem I'm experiencing is after watching OnDemand. When I go back to live TV the channel numbers won't be right. For example, I go to HBO HD, which is 870, and it's showing MTV HD. Then I go to MTV HD and it says "unavailable". It isn't every channel. I fix it by restarting the recorder. Yesterday after I went back to live TV after OnDemand, there was no picture. I changed channels and the info bar was correct but the screen was blank. I swapped to the other tuner and had the same problem. I could go back to OnDemand and watch shows. But as soon as I went back to live TV there was nothing. I restarted the recorder and it was fine. So it seems that after watching OnDemand I always have to restart the box, which takes nearly 5 minutes! Anyone else seeing problems like this?
post #50 of 75
Quote:
Originally Posted by gtalvola View Post

Now one of my two Comcast/Tivo boxes is totally dead with the dreaded 88:88 on the front panel. Unplugging/replugging doesn't help. Comcast is going to come out tomorrow morning, presumably to replace the box. Although I suspect it's really a software problem, not anything specifically wrong with the hardware.

Googling shows that I'm far from the only person to experience this 88:88 box death.

At least I still have one functional DVR -- for now.

A nice surprise. Amazingly, the dead box, which had been stuck in the "8888" loop for at least 2 hours, revived itself while I was at work and is now working fine. I didn't even lose any recordings or settings. I wonder if Comcast sent a signal to revive it or if it just fixed itself on its own? I guess I'll never know.
post #51 of 75
Comcast really needs to get some new DVR's out. These current boxes are not up to the work. TIVO maybe asking too much.
post #52 of 75
For far too many customers, the current boxes are just fine, so don't expect anything to change.
post #53 of 75
Quote:
Originally Posted by LKupersmith View Post

irregardless

post #54 of 75
Quote:
Originally Posted by gtalvola View Post

A nice surprise. Amazingly, the dead box, which had been stuck in the "8888" loop for at least 2 hours, revived itself while I was at work and is now working fine. I didn't even lose any recordings or settings. I wonder if Comcast sent a signal to revive it or if it just fixed itself on its own? I guess I'll never know.

And now the same box is stuck in the 8888 loop again, and has been for the last 12 hours or so. We'll see if it fixes itself again. I'm not too optimistic...

When is that bugfix release coming???
post #55 of 75
Quote:
Originally Posted by bicker1 View Post

For far too many customers, the current boxes are just fine, so don't expect anything to change.

It's not unusual for forum posters to know more than the people who....
Well, should.

New boxes by the end of the year. New i-guide as well.
Both have been discussed in these and other forums(broadbandreports).

Boxes will be probably Pannys or maybe DCX's from MOTO.
Comcast and Panny are leaders in tech.

They may not go out to everyone right away but deployment will start.

Comcast NEEDS to replace these boxes, not only because they are embarrassing, time-consuming and expensive to keep running; but also they lack the hardware necessary for Comcast's future needs.

The new myguide and current TIVO software need more powerful/reliable hardware.
post #56 of 75
Quote:
Originally Posted by dean-l View Post

It's not unusual for forum posters to know more than the people who.... Well, should.

As you know, this isn't about what people know or don't know, but rather about what people care about or don't care about, and it is up to them to decide what is important to them. My brother can tell you what specific region the hops that went into making his beer came from; me, if I drink, all I care about is that it goes well with a hot dog at the ballpark. Neither of us is right or wrong.

Quote:
Originally Posted by dean-l View Post

Comcast NEEDS to replace these boxes, not only because they are embarrassing, time-consuming and expensive to keep running; but also they lack the hardware necessary for Comcast's future needs.

That's just it; none of that is actually true as the general case. It is just the enthusiasts' perspective. That's why I said that folks shouldn't expect change. I'm not saying that the enthusiasts' perspective is wrong; I'm just saying that we generally don't typically get our way.

In a few years, maybe, they'll start needing to replace these boxes, but we will see these very boxes in use by MSO for at least the next few years. No one should foster any expectations that they will have a different experience than that, unless they want to be disappointed.
post #57 of 75
Once again.

Plans are already in place to replace these boxes.

Probably will start at the end of the year.
post #58 of 75
Once again.

What is your source for this rumor? Why should anyone foster expectations that new boxes will be coming their way anytime soon? There is no reason for us to set ourselves up for possible disappointment based on anything other than explicit promises from service providers.
post #59 of 75
I choose to ignore your constant bickering in these threads and I recommend others do as well.
post #60 of 75
No problem, Dean. I understand your reluctance to answer.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Recorders
AVS › AVS Forum › HDTV › HDTV Recorders › Comcast TiVo Bugs