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Official Logitech Harmony One thread - Page 347

post #10381 of 11255
Hi all,

The company where I am doing my internship has bought an Harmony One+ and it's my task to configure it. I've nearly finished, but there is one last thing: the back light. According to this website it should be very easy to adjust the duration of the back light, but I can't find the right buttons in the myharmony configuration panel. Is it just me, or did Logitech remove this option?

Thnx biggrin.gif
post #10382 of 11255
From the 7.7 software, select Remote Settings, Display Settings, and adjust Glow Timing.
post #10383 of 11255
Quote:
Originally Posted by taylord22 View Post

Yes it has a remote and it does not change the volume, and it has no ability to change the code. The reason I find this especially crazy is that as a I lower the volume, the backlight is going through several different commands (dim, fade, pulse, color change, etc...). Is there any extra device I can add as a receptor? Any chance that if I order another IR receiver for the light that it will be a different code?
I went through all of my H1 commands outside in the garage...nothing. I guess I'm going to have to learn how to change my garage door opener code (I dont think I have a model that has the code cycler function).
Please answer these question to be clear on your problem:
1. Does the backlight remote correctly control the backlight and has no impact on the volume of your AVR?
2. Did you "learn" the backlight controls to the volume keys on H1 as a part of a backlight defined device?
3. From device mode for the AVR with the H1, what devices are affected when using the volume commands?
4. From device mode for the backlight with the H1, what devices are affected when using the "learned" commands?
5. Using the original AVR remote, what devices are affected when using the volume commands?
post #10384 of 11255
Quote:
Originally Posted by mdavej View Post

Just making sure, since this is a very common error and somewhat counter-intuitive.
It's still dumbed down for the OnePlus (don't think it works on the One). The version for the new Touch has been greatly enhanced as it now has 10 step sequences, etc. So newly released models are getting more functionality on myharmony.com, but older one's seem to be stuck. I'd stay with 7.7 on the One if I were you, but there's no harm in trying out myharmony or even in having several accounts. Just realize the myharmony and 7.7 aren't connected in any way. I used to have 5 accounts for one remote: one for testing, another for sharing, one for current config, one for previous config, and a myharmony account for laughs.

I confirmed that it was programmed but I updated the remote again and now it seems to be working. Cool.

I try to update the older remote and I get an error that says Logitech disabled the remote because it was replaced (not exact text). Geez, I would hate to throw away a perfectly good remote except for the 1 issue and not be able to update it.

Doing some googling around, it seems that there are some folks who have used the web interface at members.harmony.com to pull down Connectivity.EZHex & Update.EZHex so they could backup their configuration and update the remote on Linux instead of Windows. Has anyone here done this?

I'm going to see if I can figure out a way to still be able to update the older remote.
post #10385 of 11255
Quote:
Originally Posted by BPlayer View Post

Please answer these question to be clear on your problem:
1. Does the backlight remote correctly control the backlight and has no impact on the volume of your AVR?
2. Did you "learn" the backlight controls to the volume keys on H1 as a part of a backlight defined device?
3. From device mode for the AVR with the H1, what devices are affected when using the volume commands?
4. From device mode for the backlight with the H1, what devices are affected when using the "learned" commands?
5. Using the original AVR remote, what devices are affected when using the volume commands?

1. Yes, no impact on the receiver
2. No. Custom buttons only
3. None. Just the receiver
4. None. Just the backlight
5. None. Just the AVE

Thanks for taking the time to help with my problem. Going through your list of questions, it appears obvious that I goofed something in set-up
post #10386 of 11255
I have a question. I was looking at getting the Harmony One but on Amazon they have a Old model Harmony one and a new H1 the only difference i see is the new one works with windows 7 which i have, so does the old one not work if you have windows 7 and what other differences are there, if any.

Thank You!!
post #10387 of 11255
Quote:
Originally Posted by skidog View Post

I have a question. I was looking at getting the Harmony One but on Amazon they have a Old model Harmony one and a new H1 the only difference i see is the new one works with windows 7 which i have, so does the old one not work if you have windows 7 and what other differences are there, if any.
Thank You!!

They are identical, only the name is different ("Plus" added to the name) and both work with Windows 7 using the Harmony Desktop software.
post #10388 of 11255
They are identical except later ones are more cheaply built. All work fine with Win 7. The OnePlus is also identical to the others but is compatible with myharmony.com web config which should be avoided at all costs. I suspect what you see on amazon are all the same models with slightly different descriptions.
post #10389 of 11255
Thanks, I guess I'll get the one labeled Old model and save a few bucks.smile.gif
post #10390 of 11255
Quote:
Originally Posted by smithfarmer View Post

I've been controlling this Lutron Maestro dimmer for years now with my One. I'd think you'd have no problems doing what you want to do.

Hi smithfarmer, thanks for your respond. Hope it all goes well, I just placed an order through Amazon.
post #10391 of 11255
I have reached the limit of a CSR's ability and I'm hoping someone here can bail me out.

Here's the current situation:

I have 2 Harmony One remotes, Remote1 and Remote2.

These remotes are successfully controlling the TVs in two different rooms.

They are set up on Logitech Account1 and Account2. (Using the 7.7.0 software.)

Here's what's new:

I bought a third Harmony One to control the TV setup in a third room. (Let's call it Remote3.)

I created a new Logitech account (Account3).

I wanted to use the set up on Remote2 as a starting point for Remote3. (A lot of the information is similar in the two rooms.)

Working with a CSR, I cloned Remote2 on to Remote3 (using Account2). So far, so good.

All that is left is transferring the information on Remote3 into Account3 so that I can modify it independently of Remote2.

The CSR told me that this is impossible. She said I would have to create Remote3 manually by using Account3. (I hope this isn't too confusing.)

I am almost certain that, in the past, a CSR cloned the information from one account into another for me.

  1. Is this task something I can accomplish on my own?
  2. Should I try again with Logitech support, hoping that the luck of the draw will bring me a better CSR?
  3. Is this task truly impossible?


Any advice would be greatly appreciated.

Thanks,

Burt
Edited by balpers - 12/15/12 at 10:34am
post #10392 of 11255
Sorry if this has been brought up before and if it's a dumb question but here it is

My gear isn't behind any glass or cabinets but it's also not in my line of sight. It's literally beside me. I have a 4 shelf rack.

Top Shelf - Cable Box/Xbox 360
2nd Shelf - Wii/PS3
3rd Shelf - Receiver
4th Shelf - Surge Protector

And I have a Mitsubishi 3800HC Projector above me

Will the Harmony One work without having to buy a RF extender? I know I'll have to get the PS3 adapter but I don't want to have to keep leanin.g over to control something, that will defeat the purpose. I can't control my receiver without leaning over but I can point the cable box remote anywhere and it works but it's on the top shelf so I assumed that was why

Here is a photo so you can see how it's setup.

Thanks for any help.

Adam
post #10393 of 11255
Quote:
Originally Posted by Johnny-Drama View Post

Sorry if this has been brought up before and if it's a dumb question but here it is

My gear isn't behind any glass or cabinets but it's also not in my line of sight. It's literally beside me. I have a 4 shelf rack.

Top Shelf - Cable Box/Xbox 360
2nd Shelf - Wii/PS3
3rd Shelf - Receiver
4th Shelf - Surge Protector

And I have a Mitsubishi 3800HC Projector above me

Will the Harmony One work without having to buy a RF extender? I know I'll have to get the PS3 adapter but I don't want to have to keep leanin.g over to control something, that will defeat the purpose. I can't control my receiver without leaning over but I can point the cable box remote anywhere and it works but it's on the top shelf so I assumed that was why

Here is a photo so you can see how it's setup.

Thanks for any help.

Adam

Don't take this as a joke?

But how about a "mirror", or something in front that you can point the remote at, and it will reflect back to the equipment next to you. That, or if there is an IR control box that can do it all for you with just the single IR.
post #10394 of 11255
Quote:
Originally Posted by balpers View Post

The CSR told me that this is impossible. She said I would have to create Remote3 manually by using Account3. (I hope this isn't too confusing.)
I am almost certain that, in the past, a CSR cloned the information from one account into another for me.
  1. Is this task something I can accomplish on my own?
  2. Should I try again with Logitech support, hoping that the luck of the draw will bring me a better CSR?
  3. Is this task truly impossible?
Any advice would be greatly appreciated.
Thanks,
Burt

I just ask Logitech to create a new account for me by cloning another account. I just did this recently without any issues. Maybe the problem is that you created the new account already?
post #10395 of 11255
Correct. They will clone to a new acct but not replace an existing one.
post #10396 of 11255
Quote:
Originally Posted by WRX_Rocky View Post

Don't take this as a joke?
But how about a "mirror", or something in front that you can point the remote at, and it will reflect back to the equipment next to you. That, or if there is an IR control box that can do it all for you with just the single IR.

I actually might be able to put one up, depending on how big it'd have to be. I wouldn't want it to be a distraction. I was just trying to avoid buying the Harmony 900 because here in Canada that thing is expensive but if I had to buy the 900, that should solve the problem right?
post #10397 of 11255
Quote:
Originally Posted by balpers View Post

I have reached the limit of a CSR's ability and I'm hoping someone here can bail me out.
Here's the current situation:
I have 2 Harmony One remotes, Remote1 and Remote2.
These remotes are successfully controlling the TVs in two different rooms.
They are set up on Logitech Account1 and Account2. (Using the 7.7.0 software.)
Here's what's new:
I bought a third Harmony One to control the TV setup in a third room. (Let's call it Remote3.)
I created a new Logitech account (Account3).
I wanted to use the set up on Remote2 as a starting point for Remote3. (A lot of the information is similar in the two rooms.)
Working with a CSR, I cloned Remote2 on to Remote3 (using Account2). So far, so good.
All that is left is transferring the information on Remote3 into Account3 so that I can modify it independently of Remote2.

The CSR told me that this is impossible. She said I would have to create Remote3 manually by using Account3. (I hope this isn't too confusing.)
I am almost certain that, in the past, a CSR cloned the information from one account into another for me.
  1. Is this task something I can accomplish on my own?
  2. Should I try again with Logitech support, hoping that the luck of the draw will bring me a better CSR?
  3. Is this task truly impossible?
Any advice would be greatly appreciated.
Thanks,
Burt

Quote:
Originally Posted by gtmtnbiker View Post

I just ask Logitech to create a new account for me by cloning another account. I just did this recently without any issues. Maybe the problem is that you created the new account already?

Quote:
Originally Posted by mdavej View Post

Correct. They will clone to a new acct but not replace an existing one.

Thanks for the replies. It was the luck of the draw. After two attempts I got through to a new Tech who set me up in about two minutes.

Burt
post #10398 of 11255
Hey, I'm wondering if I should get the Harmony One or the 1100. I have

Panasonic GT50
Verizon Fios
Denon 2312CI
Klipsch RW-12d
PS3 for blu rays (but I'll probably be adding a separate, dedicated player)

None of the stuff is out of line of sight, but I might be getting a console which would have the receiver behind a solid door.

Thanks:)
post #10399 of 11255
Quote:
Originally Posted by raskyred View Post

Hey, I'm wondering if I should get the Harmony One or the 1100. I have

Panasonic GT50
Verizon Fios
Denon 2312CI
Klipsch RW-12d
PS3 for blu rays (but I'll probably be adding a separate, dedicated player)

None of the stuff is out of line of sight, but I might be getting a console which would have the receiver behind a solid door.

Thanks:)

I once had the earlier 1000. At first, it was really a neat "toy". But after awhile I no longer liked using it.

Reason? As there were few "hard" buttons, to press the icons on the touch screen, you need to look at the controller, and not at the tv screen or equipment you are trying to control. Missed presses, or all sorts of pita problems - especially how buggy (and button press lag, or not at all commands sent) the UVerse DVR is, it would be total frustration.

With the One (or 900, or newer like controllers) having hard buttons, it is a breeze to use, and you know exactly where all the controls are without needing to look. Plus, these only need one hand to use. With the 1000, I always needed to use both hands.

Of course, it is always down to personal preference. But for me, the 1000/1100 is more eye candy, where as the One (and similar) is more practical.
post #10400 of 11255
Tonight I tweaked my Harmony One to fix some long-standing issues I'd been having with it (shortened some delays, added some commands, etc.) Overall, I am very happy with it.

One annoyance, though. I used to have a customized icon on-screen, for the "TiVo" menu/command when I selected the "Watch TiVo" activity. It was a small TiVo logo. I didn't use it often, but I liked seeing it there as a visual reminder that I was in the "Watch TiVo" activity.
I accidentally removed this "additional button," and now I can't add it back.
(I mean, I can add the command itself, but no cool color icon/logo appears.)
The only icons that appear seem to be built-in, and they are: Red, Yellow, Blue, Green, Thumbs Up and Thumbs Down.

These are built into Harmony's back-end server I guess. There doesn't seem to be a way to customize these, or add our own. My hunch is that they removed this TiVo icon from their server (trademark issues?) and once the user removes it, accidentally or not, and updates their remotes, there's no way to add it back. I wish I'd never removed it...
I'd really like a way for us to be able to customize these button/icons however we wish. Like we can do for Favorite Channels. It's a nice color screen on this remote, and it feels like shame to have so many ugly "text" icons, relatively indistinguishable from each other.

http://forums.logitech.com/t5/Harmony-Remotes-Programming/How-change-icons-on-Harmony-One/td-p/194401

Unfortunately I don't think Logitech is really supporting these products any longer, so I'm not optimistic we'll see new
features like that. The ability to customize the icons for Activities would be very nice too.

Obviously this isn't a huge deal, but it's kinda annoying that we're restricted to their icon/button choices and can't customize them in any way.

Does anyone know what I'm talking about? Does anyone still have the TiVo logo/icon on their "Watch TiVo" activity, and/or know how to get it back?
post #10401 of 11255
Quote:
Originally Posted by WRX_Rocky View Post

I once had the earlier 1000. At first, it was really a neat "toy". But after awhile I no longer liked using it.
Reason? As there were few "hard" buttons, to press the icons on the touch screen, you need to look at the controller, and not at the tv screen or equipment you are trying to control. Missed presses, or all sorts of pita problems - especially how buggy (and button press lag, or not at all commands sent) the UVerse DVR is, it would be total frustration.
With the One (or 900, or newer like controllers) having hard buttons, it is a breeze to use, and you know exactly where all the controls are without needing to look. Plus, these only need one hand to use. With the 1000, I always needed to use both hands.
Of course, it is always down to personal preference. But for me, the 1000/1100 is more eye candy, where as the One (and similar) is more practical.

Thanks. I was leaning towards the One / 900. I played with the 1100 at a local Best Buy and while it is sleek and indeed a good looking toy I thought having the hard buttons of a "normal" remote would be more useful. I know (think?) the 900 is the newer version of the One; any practical advantage in getting it as opposed to the venerable One?
post #10402 of 11255
Harmony One advantages:
- cheaper
- can be customized with sequences (macros)

Harmony 900 advantages:
- has hard colored buttons
- operates in IR mode as well as RF (for devices out of sight to IR)
post #10403 of 11255
Thanks for the help. Ordered the Harmony One from Amazon (will be in stock on the 27th) and a Sony BDP-S590 bluray player. I'm feeling pumped!
post #10404 of 11255
A quick question I hope, haven't programmed my Harmony One in a year and in fact upgraded my computer and don't even have the software installed. Need a minor change in my programming for the TV to replace HDMI1 with HDMI2 as it appears the port went bad on the TV.... any advice?
post #10405 of 11255
Download and install the software on your new computer and change the settings.
post #10406 of 11255
Yep, it was pretty much simple as that, thanks smile.gif
Quote:
Originally Posted by jwhart View Post

Download and install the software on your new computer and change the settings.
post #10407 of 11255
On one of my activities (PS3) I'm trying to customize a button in the Additional Buttons section. In the 5 slot I've got it programmed for the PS button, on button 6 I'm trying to assign my light dimmer. For some reason button 6 is stuck to the PS button (so 5 and 6 are the PS button). I also cleared out button 6 and then updated the remote but button 6 is still the PS button. Anyone seen buttons get "stuck" like this? I don't want to have to delete the whole activity and start over. Thanks for any input.
post #10408 of 11255
I built an HTPC, and I want my H1 to not try to turn it off when I go to another activity (it puts it to sleep and the light flashes which bugs me, plus then you need the keyboard to log in). But I'm OK with turning off other activities when leaving them, like my Xbox.

What do I do?
post #10409 of 11255
When setting up the HTPC (MCE) device, select the option to always leave on or do nothing, or something to that effect.
post #10410 of 11255
forgot about that part. I'll see if the update helped thanks.
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