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Official AVS Motorola DCX series HD DVR Topic! - Page 6

post #151 of 4764
as for the remote issue, so far i have not even needed to take the new dark-silver remote out of its bag because whatever signals my universal remote learned for the old STB are still working fine for the new STB, including 30 second skip.

(i originally programmed that remote for a 6412, then used it successfully with a 3416. some features may change but at least the remote codes are consistent from generation to generation)
post #152 of 4764
Quote:
Originally Posted by stretch437 View Post

HDMI is working fine so far with my setup.

Note the box they gave me has

S/W Ver: 75.59 - a25p2-2.S1.r-8
Firmware: 22.31

I actually mentioned the bug to the people at the local office and they said the bug may happen in some locations and not others, even within the area covered by that office. They seemed to think HDMI would either work right away or be fixed via firmware very soon (someone said 'a couple months' but take that for what it's worth). Anyways HDMI worked for me right from the beginning.

Good to hear--thanks.
post #153 of 4764
Just swapped out the DCH-3416 for the DCX-3400 and so far I think it's a very nice upgrade.

The Guide is certainly faster to move around in.
Still no PiP

Some questions though:

I have the box set to 1080/16:9. Guide/Menu is still 4:3 and not 16:9. I was hoping this new box actually corrected the guide to match the TV. (The Screensaver is still funny looking like that)

I see that the box supports a Native mode. Is this better to select this, or the 1080? I am hooked up to a Sony KDL-w4100 via HDMI.

Anyone know how to Dim the Clock on the front of the unit? This was something I was hoping they would add in the newer boxes, but I don't see an option for it.

I believe there was some key combination to view the details of the Hard drive. What is it, and does it still work for the DCX3400?

Thanks,
Jef
post #154 of 4764
Just picked up two of the DCX3425's today. I'm on Comcast in Northern Illinois. All the codes that are in my Harmony 890 for the old DCH box work perfectly with the DCX, this includes 30 second skip, tuner swap, and DVR mute. The page up and down buttons travers either forward or back in 5 minute intervals.

I had some difficulty initially with the HDMI connection, but worked my way through it with a little luck. Connection is DVR -> AVR -> TV. I could not get any picture at all when initially going through the AVR. I switched to DVR -> TV and it worked perfectly. I then switched back to going through the AVR, and then with all three items powered up I pulled the HDMI out of the DVR and then repluged it after a few seconds. From that point on the picture has been perfect. I even tried to break the handshake by power cycling each component in every combination, but the picture remains. I'm on firmware 22.31 without the "a" so it appears that the HDMI issue is not necessarily occurring everywhere.

Oh, and I have checked but can't find any information on multi-room viewing. Hopefully Comcast will incorporate that function sooner rather than later.

-Steve
post #155 of 4764
Steve,

Interesting that I am in Northern Illinois and picked up 2 DCX-3400's (which have the 250gb drives). What is the difference between the 3400 and 3425 then?

There are known HDMI issues that Motorola just released to Comcast a fix for, but it will be awhile before it is passed onto customers I would guess.

MRV is not enabled yet either, and neither is a 16:9 Guide.
post #156 of 4764
Jeff, I guess that I really have DCX3400's with the 250GB drives. I'm just so used to the standard 34## naming that I included the drive size in the number.

This morning, the wife had the TV(one with HDMI connection) on and I noticed that when she was flipping the info bar was going the full width of the screen.....wow full screen guide!?!....NO, something weird is going on and strech mode seems to be happening on the SD channels. I have confirmed multiple times that the SD override is set to 480P and not strech.

I also noticed that the power off menu screen where you set the TV type and the SD override acts very strange on the box that is hooked up via HDMI. As you select different settings it will sometimes completely recycle and put you back at the top in TV type. While it is doing the recycle, I see that it is performing the handshake again and displays the "du1" briefly on the box display.

Oh well, I will wait it out for the HDMI patch firmware. I was just glad I was able to upgrade while the DVR was emptied out while most TV seasons are over.

-Steve
post #157 of 4764
Motorola released a firmware fix to the HDMI issues that plague the DCX with various equipment about 3 days ago. Comcast has not sent this out and likely their internal testing will take a few months so end of summer / early fall for a release. 1 of my 2 setups using DCX currently can't use HDMI so I am looking forward to the release.
post #158 of 4764
This may seem a strange question but has anyone checked the quality of the S-video output on the DCX3400? My DVD-R recorder that I use to archive shows only has a S-video input and from my experience the S-video output quality varies widely on Comcast HD DVRs. The 6412/6416 had the best PQ - the later silver flat faced model (not sure the model number) had terrible S-video output, so bad I had to return it for a 6412.
post #159 of 4764
I just received the 3400 yesterday in northern california. I am very impressed with the box so far. The feature to change the resolution on the front panel is very cool. It allowed me to get the optimal settings for the box below.

(It wont let me post a link to the moto user guide, but just search motorola dcx3400 and you will find it)

My settings for my Samsung LN46B640 46' 1080p 120Hz LCD HDTV are:
TV Type 16:9
HDMI/YPbPr Output: Native (see my comments below)
4:3 OVERRIDE OFF (grayed out)
My TV supports the following formats
(checked)
1080p 30fps
1080p 24fps
1080i
720

(unchecked)
480p (see comments)
480i

video sharpness 3

Ok, so first after playing with all of the settings I think the "native" output is the best. This means that it plays all the HD channels in whatever resolution they are broadcast in (1080i vs 720p) from the available "my tv supports the following formats" checked resolutions. If you want to see the difference of upconverting everything to 1080i and native, uncheck the 720p from your list in native, and while on say HDESPN press the front panel format button to see the difference between 1080i and 720p. It looked ridiculously nicer on 720p. I unchecked 480p on that list because I think the stretched SD channels look horrible in 480p, and look best in 720p (black bars on the sides).

According to the manual the box will auto check (in my TV supports list in native) whatever formats your TV supports when connected with an HDMI cable.

I have not fully played around with the video sharpness, but will play with that later. I am assuming though like for my LCD HDTV I will put the sharpness to 1 (or 0 if it was an option).

I have not *knock on wood* experienced any green screens.

My only question to those in the know is how do I tell how big of a hard drive the box has. I do not see it printed anywhere on the box, and do not see a way to tell from the user menu. I guess I will find out soon or enough as I start recording HD shows.

I will post any followups.
post #160 of 4764
Quote:
Originally Posted by BLT4ME View Post

I just received the 3400 yesterday in northern california. I am very impressed with the box so far. The feature to change the resolution on the front panel is very cool. It allowed me to get the optimal settings for the box below.

(It wont let me post a link to the moto user guide, but just search motorola dcx3400 and you will find it)

My settings for my Samsung LN46B640 46' 1080p 120Hz LCD HDTV are:
TV Type 16:9
HDMI/YPbPr Output: Native (see my comments below)
4:3 OVERRIDE OFF (grayed out)
My TV supports the following formats
(checked)
1080p 30fps
1080p 24fps
1080i
720

(unchecked)
480p (see comments)
480i

video sharpness 3

Ok, so first after playing with all of the settings I think the "native" output is the best. This means that it plays all the HD channels in whatever resolution they are broadcast in (1080i vs 720p) from the available "my tv supports the following formats" checked resolutions. If you want to see the difference of upconverting everything to 1080i and native, uncheck the 720p from your list in native, and while on say HDESPN press the front panel format button to see the difference between 1080i and 720p. It looked ridiculously nicer on 720p. I unchecked 480p on that list because I think the stretched SD channels look horrible in 480p, and look best in 720p (black bars on the sides).

According to the manual the box will auto check (in my TV supports list in native) whatever formats your TV supports when connected with an HDMI cable.

I have not fully played around with the video sharpness, but will play with that later. I am assuming though like for my LCD HDTV I will put the sharpness to 1 (or 0 if it was an option).

I have not *knock on wood* experienced any green screens.

My only question to those in the know is how do I tell how big of a hard drive the box has. I do not see it printed anywhere on the box, and do not see a way to tell from the user menu. I guess I will find out soon or enough as I start recording HD shows.

I will post any followups.

If you look on the bottom of the box on the manufacturer's sticker that has the extended model number, the last three digits indicate the size of the drive (at least that is how it is on mine).

As far as sharpness, my box is set on (5), and my television's sharpness setting is set at zero. TV: Samsung HL61A750 Location: Denver

As far as green screen: I did not experience for about the first week. Then it happened a lot. Lately, it has not been happening, but, instead, it freezes when switching resolutions. This may have more to do with the television, though, since the A750 is notorious for not making those switches quickly.

If your Samsung's available settings are the same as the A750, you may want to go into "Additional HDMI settings," and set the Color Spacing to YCC. Then, enable it your television's menu, and choose "Wide" as your color gamut. I have been pleasantly surprised with the nuanced colors that those settings achieve. (I also had to lower the settings for dynamic contrast and black level when I did this.)
post #161 of 4764
Quote:
Originally Posted by chimchim5 View Post

Jeff, I guess that I really have DCX3400's with the 250GB drives. I'm just so used to the standard 34## naming that I included the drive size in the number.

This morning, the wife had the TV(one with HDMI connection) on and I noticed that when she was flipping the info bar was going the full width of the screen.....wow full screen guide!?!....NO, something weird is going on and strech mode seems to be happening on the SD channels. I have confirmed multiple times that the SD override is set to 480P and not strech.

I also noticed that the power off menu screen where you set the TV type and the SD override acts very strange on the box that is hooked up via HDMI. As you select different settings it will sometimes completely recycle and put you back at the top in TV type. While it is doing the recycle, I see that it is performing the handshake again and displays the "du1" briefly on the box display.

Oh well, I will wait it out for the HDMI patch firmware. I was just glad I was able to upgrade while the DVR was emptied out while most TV seasons are over.

-Steve

Both of your issues are "normal" on mine, too. And, I have 480p checked and 480i unchecked, as it seems you do.
post #162 of 4764
Quote:
Originally Posted by pnpgator View Post

Hi,

I just got a new Moto DCX 3400 from Comcast and I am seeing the Green Screen. If I reboot the box or unplug and replug the HDMI, the picture comes for a few seconds, but then the green screen comes back, this happens on all channels. Is there any firmware update to fix this or any other soultion short of returning the box?

thx.

No firmware fix yet. It is on the way (no ETA). But, usually power cycling will fix it (not just unplugging the HDMI connection). If that is not fixing yours, you may have received a truly defective box.
post #163 of 4764
Quote:
Originally Posted by JefTek View Post

Just swapped out the DCH-3416 for the DCX-3400 and so far I think it's a very nice upgrade.

The Guide is certainly faster to move around in.
Still no PiP

Some questions though:

I have the box set to 1080/16:9. Guide/Menu is still 4:3 and not 16:9. I was hoping this new box actually corrected the guide to match the TV. (The Screensaver is still funny looking like that)

I see that the box supports a Native mode. Is this better to select this, or the 1080? I am hooked up to a Sony KDL-w4100 via HDMI.

Anyone know how to Dim the Clock on the front of the unit? This was something I was hoping they would add in the newer boxes, but I don't see an option for it.

I believe there was some key combination to view the details of the Hard drive. What is it, and does it still work for the DCX3400?

Thanks,
Jef

For me, the Native is wonderful, but I go directly from the box to the TV with HDMI. (I also uncheck 480i).

IFRC, the tech said that there is not a way to lower the LED setting. I downloaded the manual from the Motorola site, but cannot find any reference to it.

To view details (not just about the drive, but including it): "POWER," then immediately after, "OK/Select." (Just like you do POWER, MENU to select "Native.")
post #164 of 4764
Thanks for the confirmation on my "issues" TK. I like the native setting, but the WAF for that setting is very low.

Happy fourth everybody!
Steve
post #165 of 4764
Quote:
Originally Posted by canyonblue737 View Post

Motorola released a firmware fix to the HDMI issues that plague the DCX with various equipment about 3 days ago. Comcast has not sent this out and likely their internal testing will take a few months so end of summer / early fall for a release. 1 of my 2 setups using DCX currently can't use HDMI so I am looking forward to the release.

You may want to check back with them around the end of next week. The Denver office just told me that they were finishing up the internal tests and that they thought that they would be sending it out to users in "a day or two." I asked if that information was specific to Denver and the rep. said that it was a nationwide time frame. Of course, that presumes that there are no problems with their internal tests.
post #166 of 4764
Quote:
Originally Posted by chimchim5 View Post

Thanks for the confirmation on my "issues" TK. I like the native setting, but the WAF for that setting is very low.

Happy fourth everybody!
Steve

Update (copying my post from the other DCX thread):

You may want to check back with them about the firmware update around the end of next week. The Denver office just told me that they were finishing up the internal tests and that they thought that they would be sending it out to users in "a day or two." I asked if that information was specific to Denver and the rep. said that it was a nationwide time frame. Of course, that presumes that there are no problems with their internal tests.
post #167 of 4764
Update-

So I just realized that the dual tuner is broken on my DCX3400. I can record shows that I am currently watching, but cannot record shows on a different channel from what I am watching. They show up on sceduled recording, the red light comes on and it says REC, but it doesn't show up in my recordings.

I press the swap button and the other tuner says "...will be available shortly" on every channel. I am assuming the tuner is broken and not a upgrade issue.

Anyone have any ideas. Comcast will come tomorrow, but I am afraid they wont have another DCX3400 on the truck.

Thank you in advance.
post #168 of 4764
Quote:
Originally Posted by BLT4ME View Post

Update-

So I just realized that the dual tuner is broken on my DCX3400. I can record shows that I am currently watching, but cannot record shows on a different channel from what I am watching. They show up on sceduled recording, the red light comes on and it says REC, but it doesn't show up in my recordings.

I press the swap button and the other tuner says "...will be available shortly" on every channel. I am assuming the tuner is broken and not a upgrade issue.

Anyone have any ideas. Comcast will come tomorrow, but I am afraid they wont have another DCX3400 on the truck.

Thank you in advance.

Have you done all the "usual suspect" things like power cycling it and checking the tightness of the connections? Also, try to get a really good customer service rep. on the line or ask for a supervisor and ask them to try to send "hits" to the box. They have a few different types of hits that they can send. Some are "stronger" than others. The "available shortly" is usually, not always though, a sign of low-signal strength.

You may need an amplifier. If that is the case, try to make sure that your service call tech has one on the truck, because they do not always have them. They need permission from their supervisor to put one on at a customer's location.

It is definitely not that I am an expert, but I have been through a lot of issues with Comcast lately. So, I am, at least, a little more experienced than just having "stayed at a Holiday Inn Express."
post #169 of 4764
Topics merged.
post #170 of 4764
Quote:
Originally Posted by tk1234 View Post

Have you done all the "usual suspect" things like power cycling it and checking the tightness of the connections? Also, try to get a really good customer service rep. on the line or ask for a supervisor and ask them to try to send "hits" to the box. They have a few different types of hits that they can send. Some are "stronger" than others. The "available shortly" is usually, not always though, a sign of low-signal strength.

You may need an amplifier. If that is the case, try to make sure that your service call tech has one on the truck, because they do not always have them. They need permission from their supervisor to put one on at a customer's location.

It is definitely not that I am an expert, but I have been through a lot of issues with Comcast lately. So, I am, at least, a little more experienced than just having "stayed at a Holiday Inn Express."

THank you for your help. I have tried power cycling the box, had comcast "reset" it. I haven't called to have them send "hits".

My d04 readings are:
IN-Band Tuner 1
Mode: 256 QAM
Carrier Lock: Yes
PCR Lock: NO
DATA: Yes
Frequency: 735.000 Mhz
SNR: 35.6 dB GOOD
5 second error counts:
uncorrectable: 0000 correctable: 0000

IN-Band Tuner 2
Mode: 256 QAM
Carrier Lock: No
PCR Lock: NO
DATA: Yes
Frequency: 747.000 Mhz
SNR: 00.0 INVALID
5 second error counts:
uncorrectable: 0000 correctable: 0000

Does this give anyone more information to help solve my problem. Every time I call comcast I don't seem to find anyone who knows anything about these boxes. Maybe it being a holiday weekend as something to do with that.
post #171 of 4764
If all channels are working on one tuner & not at all on the other tuner I doubt it's a signal problem so amp won't help. From the sounds of it you probably are correct & have a bad tuner.
post #172 of 4764
One thing I noticed the box has 2 record lights but even if you are recording 2 shows at the same time, only Rec1 light comes on. I have yet to see the 2nd light come on. Maybe this will get fixed in the next firmware update.

I keep my boxes set to Native resolution and sharpness of 3. I keep 480i checked as all the normal def channels are in 480i. I think regular channels look the best when you keep them in there original format and don't try and upconvert them but that's just me. I have tried it doing it otherways and I just don't think it looks as good.
post #173 of 4764
Quote:
Originally Posted by BLT4ME View Post

My d04 readings are:
IN-Band Tuner 1
Mode: 256 QAM
Carrier Lock: Yes
SNR: 35.6 dB GOOD

IN-Band Tuner 2
Mode: 256 QAM
Carrier Lock: No
SNR: 00.0 INVALID

Your Tuner 1 levels are plenty good enough, so it's not a signal strength issue. No amplifier will help. You probably need to go down the route of getting a new box.
post #174 of 4764
Quote:
Originally Posted by BLT4ME View Post

Ok, so first after playing with all of the settings I think the "native" output is the best. This means that it plays all the HD channels in whatever resolution they are broadcast in (1080i vs 720p) from the available "my tv supports the following formats" checked resolutions. If you want to see the difference of upconverting everything to 1080i and native, uncheck the 720p from your list in native, and while on say HDESPN press the front panel format button to see the difference between 1080i and 720p. It looked ridiculously nicer on 720p. I unchecked 480p on that list because I think the stretched SD channels look horrible in 480p, and look best in 720p (black bars on the sides).

Are you saying that the box automatically stretches SD content? Is it not selectable? Why are the SD channels (native 480i) being output as 480p if native is selected?
post #175 of 4764
Quote:
Originally Posted by BSTNFAN View Post

Are you saying that the box automatically stretches SD content? Is it not selectable? Why are the SD channels (native 480i) being output as 480p if native is selected?

Not OP, but if you tell the box that your TV cannot do 480i and tell it that it can do 480p, and you also tell it that your screen type is 16:9, then, yes, it will stretch the picture. On the other hand, if you tell the box that your TV can do 480i, then it will not stretch it. This all assumes that you have the box set to "Native."
post #176 of 4764
Quote:
Originally Posted by tk1234 View Post

Not OP, but if you tell the box that your TV cannot do 480i and tell it that it can do 480p, and you also tell it that your screen type is 16:9, then, yes, it will stretch the picture. On the other hand, if you tell the box that your TV can do 480i, then it will not stretch it. This all assumes that you have the box set to "Native."

Thanks for the reply. I wonder why it automatically stretches at 480p (I don't think the older series did this). You'd think that anyone who wanted stretching would use the TVs (most likely superior) stretch capability. At least make it optional.

Can you comment on the upconverting cabilities of the box? I've always considered the DCT/DCH to be poor at it, so I've left 4:3 override at 480i.
post #177 of 4764
Quote:
Originally Posted by BSTNFAN View Post

Thanks for the reply. I wonder why it automatically stretches at 480p (I don't think the older series did this). You'd think that anyone who wanted stretching would use the TVs (most likely superior) stretch capability. At least make it optional.

Can you comment on the upconverting cabilities of the box? I've always considered the DCT/DCH to be poor at it, so I've left 4:3 override at 480i.

Based on my non-expert eye, I do not see much difference between the DCX and the previous models with 480i. I do see a difference with the DCX by selecting 480p and de-selecting 480i. But, I also do not mind the stretch and dislike having bars on the sides. When the DCX is set to "Native," the 4:3 override is grayed out, so I cannot choose an option for it.
post #178 of 4764
I went down to my local Comcast store (El Cerrito, CA) yesterday to see if they had DCX's available: they said that they were in the warehouse but not being given out because the HDMI connection wasn't working.
post #179 of 4764
when i went to foster city there was already a sign on the front door saying no HD DVRs available. i got a DCX that day anyway.

i might have tried saying something like "that's ok, i only use component"

btw, if you *do* experience the HDMI green screen bug in your area when you get it home, you'll *need* to be able to use component until that firmware update is pushed out to you.

and just in case anyone forgot about the giants i just want to add nice job tonight for zito
post #180 of 4764
Quote:
Originally Posted by mjr View Post

Your Tuner 1 levels are plenty good enough, so it's not a signal strength issue. No amplifier will help. You probably need to go down the route of getting a new box.

Update: Picked up a new box today. No more tuner problems for me.

Thank you all for your help.
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