Originally Posted by sebadooo
Hi. I just had Comcast install two of these boxes in my apartment in Mountain View, CA. I have some pressing issues I hope someone can help me with. (Yes I've called Comcast, they're clueless, and want me to wait 48 hours to see if by chance the problem magically resolves itself).
a) I'm not getting HBO, and unlike the channels I don't subscribe to which have the menu's "Order for service" screen, this has an archaic white box with red letters saying "Call 800-xxx-xxxx" to subscribe to a cable service. Does this sound like a signal strength issue?
Are there some other numbers on the screen too, like a mac address or something? Sounds like the box needs to be 're-validated'. Basically the card needs the be paired with the host box. You'll probably get that error message on a few sporadic channels until it's fixed. A good CSR should be able to do that for you or worse case scenario a tech should be able to call in to get it fixed if he comes out.
b) The zoom button on my controller doesn't do anything. Not on HD or SD channels. We like the zoom button for SD programming that's in letterbox, because then you can zoom in, fill the screen, yet it's not stretched.
Pretty sure Zoom doesn't do anything with these boxes, sorry. If you feel like spending some time to do the job right you could try reprogramming the Zoom button to work your TV's aspect ratio, it may turn out to be a project though.
c) What's with the excitement of this box broadcasting 1080p? What station broadcasts in 1080p? Maybe satellite? I have Comcast.
No 1080p being broadcast by cable systems. I don't think any channels are even broadcasting it & it would take a lot of bandwidth in the cable system.
If I had to judge this box, other than my initial problems, I'd have to say I'm not the biggest fan of the controller functionality. The up, down, left, right buttons surrounding the "enter" button aren't good. I'm used to these buttons letting me scroll through the channel programming lineups while still watching my program. On this box, they control the DVR. You actually have to bring up the menu to scroll through what's on other channels/what's coming on next.
Try pressing the 'OK/Select' button first, that should bring up the mini guide from where you can then use the arrow buttons to navigate the guide. If you just try pressing the arrow buttons first it activates the DVR functions without bringing up the mini guide.