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Official AVS Motorola DCX series HD DVR Topic! - Page 135

post #4021 of 4641
Last night, I was recording Flyers Hockey and The X-Factor. Since I was recording 2 shows at the same time, the red indicator light was on, the "REC" was displayed on the front panel, and when I tuned in after The X-Factor, the DVR was tuned to Fox, I usually keep it on QVC for the Wifey. It was tuned to Fox, so I know it changed the channel to record The X-Factor. Well, The X-factor was not in my "Recorded Programs" page, and nowhere even in the DVR History, to mention that it did not record for whatever reason. So, for all intents and purposes, the DVR showed me that it was recording, had no history of not recording, yet was not anywhere in the "recordings" page for me to watch.
post #4022 of 4641
Quote:
Originally Posted by 4mula1 View Post

Last night, I was recording Flyers Hockey and The X-Factor. Since I was recording 2 shows at the same time, the red indicator light was on, the "REC" was displayed on the front panel, and when I tuned in after The X-Factor, the DVR was tuned to Fox, I usually keep it on QVC for the Wifey. It was tuned to Fox, so I know it changed the channel to record The X-Factor. Well, The X-factor was not in my "Recorded Programs" page, and nowhere even in the DVR History, to mention that it did not record for whatever reason. So, for all intents and purposes, the DVR showed me that it was recording, had no history of not recording, yet was not anywhere in the "recordings" page for me to watch.

I've had this happen a few times in the past. I have no explanation, though, and it is a rare occurrence.
post #4023 of 4641
Quote:
Originally Posted by 4mula1 View Post

Last night, I was recording Flyers Hockey and The X-Factor. Since I was recording 2 shows at the same time, the red indicator light was on, the "REC" was displayed on the front panel, and when I tuned in after The X-Factor, the DVR was tuned to Fox, I usually keep it on QVC for the Wifey. It was tuned to Fox, so I know it changed the channel to record The X-Factor. Well, The X-factor was not in my "Recorded Programs" page, and nowhere even in the DVR History, to mention that it did not record for whatever reason. So, for all intents and purposes, the DVR showed me that it was recording, had no history of not recording, yet was not anywhere in the "recordings" page for me to watch.

I have also had this happen once in a great while. Every day I check my previous night's recordings to make sure this hasn't happened. For cable shows, at least, I can get a second chance at recording them. Last week, it was "Blue Bloods." At least it was available on demand.

Another wonderful "feature" of these POS DVRs.
post #4024 of 4641
If anybody who has Charter notice a box restart last night. I was watching the encore of Psych on USA HD then around 1:30am the box did a restart. The firmware was updated but looks like to me the software is the same. The previous firmware was 22.92 and the updated firmware is 24.29.
post #4025 of 4641
Quote:
Originally Posted by JedFRaybould View Post

If anybody who has Charter notice a box restart last night. I was watching the encore of Psych on USA HD then around 1:30am the box did a restart. The firmware was updated but looks like to me the software is the same. The previous firmware was 22.92 and the updated firmware is 24.29.

My box restarted last night also (Charter in West Mich.), but nothing changed. My F/W is 24.55.
post #4026 of 4641
vando45,

That is odd that nothing changed on your end. Do you have the DCX3500-M?
post #4027 of 4641
Quote:
Originally Posted by PaulGo View Post

I tried my DCX3501 which has newer firmware than the DCX3400 on the "auto" sound HDMI setting since my DCX3501 resets to 1080P when the receiver is shut off. On the DCX3501 going through a 3D compatible Pioneer receiver I get 5.1 audio without having to put it on passthrough. I guess they fixed this in the newer firmware. Until Comcast fixes the reset bug I can live with everything being up-scaled to 1080P since my TV would do it anyway. As a side note when I view 480 material the DCX3501 does put it in the correct 4:3 format

I'm having a hell of a time getting my DCX3400-M to output DD5.1. I recently moved and took my AVR out of storage. The routing is HDMI from the DCX to a visio TV, then from the TV via optical to the AVR. I know the setup is working (from prior experience and) because I have a DVD player hooked up the same way and am gettin DD5.1 from the DVD. I have searched this thread and can't seem to find in my menus the "auto" or pass-through audio modes that are discussed.

I am hiting menu/setup/audio_setup.

Comcast in Sacramento, CA.
S/W ver 78.54 A28P4
the model shows up as DCT in the configuration display, but it is really a DCX. Not sure if that is normal or not.
Firmware ver 22.65

I see options for advanced audio, but I really don't think that is what people here would call "auto." Any hints? I have tried a number of recordings that are HD (and I strongly suspect would have DD5.1 audio). I would really like to get this working prior to Thursday Night Football tonight.

Any hints? Thanks in advance.
post #4028 of 4641
Quote:
Originally Posted by chris_h2 View Post


I'm having a hell of a time getting my DCX3400-M to output DD5.1. I recently moved and took my AVR out of storage. The routing is HDMI from the DCX to a visio TV, then from the TV via optical to the AVR. I know the setup is working (from prior experience and) because I have a DVD player hooked up the same way and am gettin DD5.1 from the DVD. I have searched this thread and can't seem to find in my menus the "auto" or pass-through audio modes that are discussed.

I am hiting menu/setup/audio_setup.

Comcast in Sacramento, CA.
S/W ver 78.54 A28P4
the model shows up as DCT in the configuration display, but it is really a DCX. Not sure if that is normal or not.
Firmware ver 22.65

I see options for advanced audio, but I really don't think that is what people here would call "auto." Any hints? I have tried a number of recordings that are HD (and I strongly suspect would have DD5.1 audio). I would really like to get this working prior to Thursday Night Football tonight.

Any hints? Thanks in advance.

I don't think most TVs will pass through surround sound from input devices in the configuration you described. You should feed the audio directly from the DCX to your AVR via optical or HDMI.
post #4029 of 4641
Quote:
Originally Posted by Vampidemic View Post

I don't think most TVs will pass through surround sound from input devices in the configuration you described. You should feed the audio directly from the DCX to your AVR via optical or HDMI.

Thanks for your response.

I know my TV does pass thru DD5.1 from HDMI to the optical output. It's working for the DVD player, and also used to work from a D* HR-20 (prior to my moving a few months ago).

I had already thought of the work-around you suggest--and that is what I am using now. I had to dig out another optical cable, so won't be able to record to my haupauge any time soon... one more thing to order. And one more macro to fix on the clicker.
post #4030 of 4641
Just got back from the Comcast Cable Office. Someone there is testing it.

Said there is NO CLOCK. Just shows the channel.

I really need a clock.

It's also smaller. Smaller than 17" wide.

Maybe they will change this when they distribute this.

Hopefully...
post #4031 of 4641
Quote:
Originally Posted by chris_h2 View Post

I know my TV does pass thru DD5.1 from HDMI to the optical output. It's working for the DVD player, and also used to work from a D* HR-20 (prior to my moving a few months ago).

This is a more complex issue that it might seem on the surface.

The Moto boxes (DCT/DCH/DCX) have digital audio delivered out either from (a) HDMI, or (b) optical/coax.

The fact is that the digital audio out of optical/coax on the DVR will ALWAYS be the true underlying audio program from the content provider. It will ALWAYS be DD5.1 if the program is delivering DD5.1 audio. There's no way to prevent that. If you use optical from DVR to AVR then you will ALWAYS get the multi-channel digital audio program sent from DVR to AVR, as provided in the source program's content.

In contrast, the digital audio delivered over HDMI (either direct to HDTV if you use the HDTV's speakers, or relayed through AVR where it can be "tapped", decoded, and delivered to your multi-speaker sound system via your AVR so that your HDTV's speakers are typically disabled even though there is an HDMI relay from AVR to HDTV for video use only) is subject to a variety of factors.

In particular, the nature of the digital audio delivered from DVR to a receiving device via HDMI will be governed by the "Additional HDMI settings" of the DVR, which has three options: (a) AUTO, which lets the receiving device tell the DVR what type of digital audio it can accept via HDMI as determined by the HDMI handshake between the two devices, (b) L-PCM, which forces decoded 2-channel L/R digital PCM stereo to be delivered from DVR to the device, or (c) PASS-THROUGH, which simply sends whatever the digital audio program is in the source content from DVR to receiving device, no matter whether or not the receiving device can actually accept it successfully in that form (though it may be able to pass it on further, even if the HDTV itself cannot really handle it internally).

Now most HDTV's CANNOT accept DD5.1 digital audio, since most HDTV's do not have more than 2 speakers anyway and certainly do not contain a built-in Dolby Digital audio decoder. So in the HDMI handshake between most HDTV's and these DVR's, the HDTV says "I cannot accept DD5.1, so don't send it to me. Instead send me decoded 2-channel digital PCM stereo for the audio program." And that's what the DVR will send, if you have the "AUTO" value set in those "Additional HDMI settings"... namely only 2-channel stereo delivered over the direct HDMI connection between DVR and HDTV. And since the HDTV is then going to receive only 2-channel stereo, that's exactly what it will pass on out its own "digital out" (e.g. your optical feed to your AVR from your HDTV).

Now if you want to FORCE DD5.1 digital audio to go from DVR to HDTV (where you will then pass it on out via optical to your AVR from HDTV), you must FORCE DD5.1 to be delivered using the "PASS-THROUGH" setting in "Additional HDMI settings", so that the DVR will simply ignore the fact that the HDTV itself cannot really accept DD5.1 but this doesn't matter because you're not using the HDTV's speakers anyway but will simply pass the delivered (and unusable by the HDTV) DD5.1 digital audio out over HDMIl to the connected HDTV and then on to the optically-conected AVR for final decoding and playing through your speakers.


So, the question is simply why do this (and require PASS-THROUGH on the DVR, which is going to be "reset" back to AUTO just like "native" gets reset back to "1080i/720p/480p" whenever there is a hiccup in the HDMI device connections)?

Why not just have an optical connection directly from DVR to AVR as has been suggested? This will then ALWAYS deliver DD5.1 from DVR to AVR, which is what you want. Then you'll only be using HDMI from DVR to HDTV for video (with speakers on the HDTV disabled). This arrangement avoids the "loss of native" problem because you're HDMI-connected directly from DVR to HDTV (though you do lose any onscreen display from the AVR while watching the DVR, unless you also have an alternate second HDMI or component video path to the HDTV coming from the AVR).

Or, you can just use HDMI from DVR to AVR and then HDMI from AVR to HDTV, dealing with any possible "loss of native" if it occurs or just using the FORMAT button to cycle through fixed resolutions as you need to. But then the AUTO setting for "Additional HDMI settings" will ALWAYS deliver the proper digital audio from program to AVR, since the AVR tells the DVR "I can accept DD5.1" in its own HDMI handshake.

Normally the AVR is the "switching box" for all audio/video source devices (including your BluRay player). Assuming it has 3 or 4 or more HDMI inputs, all of your HDMI-enabled source devices should feed your AVR via HDMI cables, providing both highest-possible quality digital audio and digital video from source device to the AVR and beyond.

There is normally never a need (or justification) for feeding audio to your AVR from optical output of the HDTV (unless you're using the built-in OTA ATSC tuner of the HDTV instead of your cable/satellite provider) and then in this special situation the HDTV is yet one more source device feeding the AVR and your sound system.

Normally, all source devices go to the AVR. And HDMI from AVR to HDTV is strictly to provide digital video.
post #4032 of 4641
Quote:
Originally Posted by DSperber View Post

This is a more complex issue that it might seem on the surface.

The Moto boxes (DCT/DCH/DCX) have digital audio delivered out either from (a) HDMI, or (b) optical/coax.

The fact is that the digital audio out of optical/coax on the DVR will ALWAYS be the true underlying audio program from the content provider. It will ALWAYS be DD5.1 if the program is delivering DD5.1 audio. There's no way to prevent that. If you use optical from DVR to AVR then you will ALWAYS get the multi-channel digital audio program sent from DVR to AVR, as provided in the source program's content.

In contrast, the digital audio delivered over HDMI (either direct to HDTV if you use the HDTV's speakers, or relayed through AVR where it can be "tapped", decoded, and delivered to your multi-speaker sound system via your AVR so that your HDTV's speakers are typically disabled even though there is an HDMI relay from AVR to HDTV for video use only) is subject to a variety of factors.

In particular, the nature of the digital audio delivered from DVR to a receiving device via HDMI will be governed by the "Additional HDMI settings" of the DVR, which has three options: (a) AUTO, which lets the receiving device tell the DVR what type of digital audio it can accept via HDMI as determined by the HDMI handshake between the two devices, (b) L-PCM, which forces decoded 2-channel L/R digital PCM stereo to be delivered from DVR to the device, or (c) PASS-THROUGH, which simply sends whatever the digital audio program is in the source content from DVR to receiving device, no matter whether or not the receiving device can actually accept it successfully in that form (though it may be able to pass it on further, even if the HDTV itself cannot really handle it internally).

Now most HDTV's CANNOT accept DD5.1 digital audio, since most HDTV's do not have more than 2 speakers anyway and certainly do not contain a built-in Dolby Digital audio decoder. So in the HDMI handshake between most HDTV's and these DVR's, the HDTV says "I cannot accept DD5.1, so don't send it to me. Instead send me decoded 2-channel digital PCM stereo for the audio program." And that's what the DVR will send, if you have the "AUTO" value set in those "Additional HDMI settings"... namely only 2-channel stereo delivered over the direct HDMI connection between DVR and HDTV. And since the HDTV is then going to receive only 2-channel stereo, that's exactly what it will pass on out its own "digital out" (e.g. your optical feed to your AVR from your HDTV).

Now if you want to FORCE DD5.1 digital audio to go from DVR to HDTV (where you will then pass it on out via optical to your AVR from HDTV), you must FORCE DD5.1 to be delivered using the "PASS-THROUGH" setting in "Additional HDMI settings", so that the DVR will simply ignore the fact that the HDTV itself cannot really accept DD5.1 but this doesn't matter because you're not using the HDTV's speakers anyway but will simply pass the delivered (and unusable by the HDTV) DD5.1 digital audio out over HDMIl to the connected HDTV and then on to the optically-conected AVR for final decoding and playing through your speakers.


So, the question is simply why do this (and require PASS-THROUGH on the DVR, which is going to be "reset" back to AUTO just like "native" gets reset back to "1080i/720p/480p" whenever there is a hiccup in the HDMI device connections)?

Why not just have an optical connection directly from DVR to AVR as has been suggested? This will then ALWAYS deliver DD5.1 from DVR to AVR, which is what you want. Then you'll only be using HDMI from DVR to HDTV for video (with speakers on the HDTV disabled). This arrangement avoids the "loss of native" problem because you're HDMI-connected directly from DVR to HDTV (though you do lose any onscreen display from the AVR while watching the DVR, unless you also have an alternate second HDMI or component video path to the HDTV coming from the AVR).

Or, you can just use HDMI from DVR to AVR and then HDMI from AVR to HDTV, dealing with any possible "loss of native" if it occurs or just using the FORMAT button to cycle through fixed resolutions as you need to. But then the AUTO setting for "Additional HDMI settings" will ALWAYS deliver the proper digital audio from program to AVR, since the AVR tells the DVR "I can accept DD5.1" in its own HDMI handshake.

Normally the AVR is the "switching box" for all audio/video source devices (including your BluRay player). Assuming it has 3 or 4 or more HDMI inputs, all of your HDMI-enabled source devices should feed your AVR via HDMI cables, providing both highest-possible quality digital audio and digital video from source device to the AVR and beyond.

There is normally never a need (or justification) for feeding audio to your AVR from optical output of the HDTV (unless you're using the built-in OTA ATSC tuner of the HDTV instead of your cable/satellite provider) and then in this special situation the HDTV is yet one more source device feeding the AVR and your sound system.

Normally, all source devices go to the AVR. And HDMI from AVR to HDTV is strictly to provide digital video.

Thanks for that detailed explaination. My issue is that I can't seem to find the "additional HDMI settings" menu (or sub-menu?), which you imply exists. I've looked. Any detailed hints? I would expect to see it under menu/setup/audio_setup, but no such luck.
post #4033 of 4641
Quote:
Originally Posted by chris_h2 View Post


Thanks for that detailed explaination. My issue is that I can't seem to find the "additional HDMI settings" menu (or sub-menu?), which you imply exists. I've looked. Any detailed hints? I would expect to see it under menu/setup/audio_setup, but no such luck.

You would have to turn off your DVR, press Menu and you'll see the "Additional HDMI Settings". It is the User/ Hardware Menu.
post #4034 of 4641
Quote:
Originally Posted by jedfraybould View Post

vando45,

that is odd that nothing changed on your end. Do you have the dcx3500-m?

dcx3501-m
post #4035 of 4641
Quote:
Originally Posted by JedFRaybould View Post

You would have to turn off your DVR, press Menu and you'll see the "Additional HDMI Settings". It is the User/ Hardware Menu.

Jed,

Thats the ticket! Thanks a bunch.
post #4036 of 4641
Quote:
Originally Posted by chris_h2 View Post


Jed,

Thats the ticket! Thanks a bunch.

You're very much welcome.
post #4037 of 4641
Quote:
Originally Posted by DSperber View Post

Why not just have an optical connection directly from DVR to AVR as has been suggested? This will then ALWAYS deliver DD5.1 from DVR to AVR, which is what you want.

If you have a newer TV and newer AVR, then you can just use the Audio Return Channel (ARC) in the HDMI cable from the TV to the AVR (which will be there to support Blu-ray players, etc), and you don't need the extra digital audio cable from the DVR to the AVR. That will also always support DD5.1 as the TV tells the DVR that it accepts DD5.1 (to pass it on to the AVR). Saves the separate digital audio cable and still supports CEC control of the AVR volume/muting from the TV remote.
post #4038 of 4641
Could somebody explain the following to me again: "Not recorded because of a fatal hardware error." I wanted to record WWE Monday Night RAW tonight on USA HD but it didn't record though.
post #4039 of 4641
Quote:
Originally Posted by JedFRaybould View Post

Could somebody explain the following to me again: "Not recorded because of a fatal hardware error." I wanted to record WWE Monday Night RAW tonight on USA HD but it didn't record though.

That doesn't sound good. I would call CS and get someone out to investigate.
post #4040 of 4641
Quote:
Originally Posted by JedFRaybould View Post

Could somebody explain the following to me again: "Not recorded because of a fatal hardware error." I wanted to record WWE Monday Night RAW tonight on USA HD but it didn't record though.

Possible bad sectors on the hard drive?
post #4041 of 4641
crossbeaux and 4mula1,

Have both of you ever ran into the same problem as what I had last night?
post #4042 of 4641
Quote:
Originally Posted by JedFRaybould View Post

crossbeaux and 4mula1,

Have both of you ever ran into the same problem as what I had last night?

Happens to me occassionaly about once a week on my 1+ year old DCX3400-M ..... usually always on a series recording.

I have simply ingored it as I have very little saved on my 500GB hard drive and also found that cancelling the series recording that is troublesome and then re-establishing it usually stops the issue for that series.

One of these days I plan to visit Comcast to swap it out for a newer unit.
post #4043 of 4641
George-O,

All what I record is mainly WWE Programming. The only series I have scheduled is WWE A.M. RAW. The only thing that occurs during a recording is that when I order a WWE PPV around 1am the EAS comes on.

Would a cable box swap work for me as well? Just wonder if the hard drives in the boxes get corrupted after a while. I had my cuurent box for just under a year. Mine is a 320GB DCX3400.
post #4044 of 4641
Quote:
Originally Posted by JedFRaybould View Post

Could somebody explain the following to me again: "Not recorded because of a fatal hardware error." I wanted to record WWE Monday Night RAW tonight on USA HD but it didn't record though.

I was getting that scary sounding one, as well as a similar message to the effect of "cancelled by system" on my DCT6412 III. I swapped it out for a DCX3400, only to read elsewhere that this is a fairly common, new glitch across the board. At least I got a bigger drive for my trouble.

Update: In fact, just got one for a 7pm (non)recording. Not a series recording. No conflicts.

"Not recorded due to a cancellation by the system."
post #4045 of 4641
I have both of those messages on both of my DCXs, a few times. The only time that I know of when there might have been a reason, is that I had one series recording already, another about to start, and I was watching a program in the buffer. I have gotten it on single, non-series programs, too.
post #4046 of 4641
So, is it a software, firmware or hardware issue that would cause the error message I got? Probably would happen on every box.
post #4047 of 4641
Quote:
Originally Posted by George-O View Post

Happens to me occassionaly about once a week on my 1+ year old DCX3400-M ..... usually always on a series recording.

I have simply ingored it as I have very little saved on my 500GB hard drive and also found that cancelling the series recording that is troublesome and then re-establishing it usually stops the issue for that series.

One of these days I plan to visit Comcast to swap it out for a newer unit.

It is a SOFTWARE problem - not hardware. There have been numerous posts about this. Someone not on Comcast (Time Warner?) with a 3400 got an their box upgraded one night and said it now works fine.
I forget what the new SW no. is - but it's higher than Comcast's.
I'm on my 3rd 3400 box. All have had similar problems. Don't waste your time. Why Comcast even bothers when they know the hardware isn't the issue, I don't know.
post #4048 of 4641
The hardware failure error message is an example of a misleading error message. There's nothing wrong with the hardware; it's a software bug. And it's not specific to the DCX units...I see it just as often on my DCH.
post #4049 of 4641
Just an update, I recorded the Bio Special Inside Story: Ferris Bueller on Bio HD. I recorded the 2am to 4am showing and it recorded fine. Wish the makers of the software would update the software regularly.
post #4050 of 4641
Quote:
Originally Posted by snidely View Post

It is a SOFTWARE problem - not hardware. There have been numerous posts about this.

Why Comcast even bothers when they know the hardware isn't the issue, I don't know.

Sure you do! It's customer service 101: anything that ends the phone call or in-person visit faster is what they'll do. The employees get timed and rated on how long they spend with each customer. Shorter = better.

Many of them likely know that only engineering can actually fix the problem. But, regardless, they'll do whatever it takes to spend as little time as possible on each issue. (Note: this doesn't mean they don't want to help...but in this case they're powerless; Nothing they can do will resolve your issue).
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