or Connect
AVS › AVS Forum › HDTV › HDTV Recorders › Official AVS Motorola DCX series HD DVR Topic!
New Posts  All Forums:Forum Nav:

Official AVS Motorola DCX series HD DVR Topic! - Page 144

post #4291 of 4764
Thought I would jump in here with my issue......it's the very familiar "resolution/default" scenario.....equipment: LG 60PS80 plasma, Onkyo NR809, Moto DCX 3501...good HDMI cables, cheap HDMI cables, splitters, switchers, blah, blah, blah....

While I have read this thread dilligently, (as well as other threads,including the original one from the comcast thread concerning this issue), I can tell you, that NONE of the scenarios are corrective for me! EVEN the "direct HDMI connection to the TV" fix. I wont use that option anyway (its simply a step backwards). But I did it anyway to see if it would work. (It did not...the box defaulted to 720p)...which brings to me to my next issue...I thought the default of the 3501 was 1080p?....I would be happy with defaulting to 1080i, buts that not my case....720p is now a number I detest! I have been battling this issue for a long time (back when I had an Onkyo 608, the monoprice splitter option worked)....this is not the case with the 809....
I do appreciate all of the great advice, and fixes that people have shared, but I am really here and subscribed to this thread to listen for the Motorola FIRMWARE fix...that IS the MAIN root cause of this issue (if the box simply would do as I tell it, regardless of what EDID/signaling/info it received...problem would be solved). I know Onkyo is at great fault as well,(for the way it handshakes are administered, interpreted, signaled, or whatever the hell else is going on inside that box).
Thanks for listening.....I surely will be!
post #4292 of 4764
You cant fast forward commercials in ondemand shows ? What part of the game is this
post #4293 of 4764
Quote:
Originally Posted by DSperber View Post

If this HDMI switch is kind of like your AVR ("HDMI patch panel") I would experiment with attempting to prevent the "loss of native" symptom you're describing through the power on/off "trick" which is known to mostly work for others when routing HDMI from the DCX boxes (which support "native") through an AVR.

In other words the "loss of native" symptom is really a description of "revert to box configuration setup defaults", meaning whatever that box did with your particular related HDTV/AVR when it did "revert to default"... that's what we're trying to overcome. Whether it's a reversion to 480p or 720p or 1080i, or "480i stretch off" (and just why wouldn't you want 4:3 OAR as your default anyway, rather than 16:9 stretch-o-vision for 4:3 content??), it is "revert setup to DEFAULT" that we're trying to prevent in order to retain whatever your chosen configuration options were.

Anyway, since that HDMI switch does have a power on/off button, and since you say it's like your AVR, I would suggest trying the well-known "AVR OFF-FIRST, AVR ON-LAST" approach. In other words, rather than just leaving that HDMI switch on all the time and simply turning your DVR and/or HDTV on and off, you'll need to actually TURN THE AVR, aka HDMI SWITCH, OFF... AND FIRST, before then turning off your DVR and/or HDTV (in any sequence next, as long as you've turned the HDMI switch off first).

And in the other direction, instead of always having the HDMI switch always on, you'll have to turn your DVR and/or HDTV on first (in any sequence, as long as the HDMI switch is still off). Then once they both "stablize" you can now power on the HDMI switch, i.e. "AVR, aka HDMI SWITCH, ON... AND LAST".

See if that works to prevent your loss of box configuration setup. Yes, I realize you probably don't want to do this. But at least you can see if it works to prevent your "loss of native" symptom, in which case you may just then decide it's the lesser of two evils and you can live with it (rather than being forced all the time to re-configure your DCX box every time you turn it on as you currently do).

Changing the 4:3 override to 480p/i works
But changing it to stretch does nothing , standard channels the picture looks like this

Like stamp with black bars all around

This is also how it looks like when 4:3 is set to off
LL
post #4294 of 4764
Quote:
Originally Posted by TatorTot View Post

Changing the 4:3 override to 480p/i works
But changing it to stretch does nothing , standard channels the picture looks like this

Like stamp with black bars all around

This is also how it looks like when 4:3 is set to off

I don't understand what you're saying.

Do you have the DVR set to "native", or something else?

That screenshot (called "postage stamp") is what you will always see when you tune to a 4:3 SD channel that happens to be broadcasting a 16:9 image (e.g. ESPN SD is actually the same 16:9 image you would see on the ESPN HD channel, except that it's presented within the 4:3 OAR restricted screen real estate, which results in"postage stamp"). In other words, on a true 4:3 old-fashioned CRT set that 16:9 image would appear "letterboxed", with black bars on top and bottom. You'd have 100% of the HD 16:9 image, but shown on a 4:3 screen (thus you MUST have black bars on top and bottom). If you show that same 16:9 image restricted to 4:3 center space on a widescreen 16:9 display, you'll not only have black bars on top and bottom (of the 4:3 area) but you also have black bars on left and right (of the 4:3 area). That's just what happens because it's a 16:9 OAR image shown in a 4:3 area on a 16:9 screen.

This is precisely what one would expect with "4:3 OAR", i.e. "480i OFF" which is what is forced when you set "native" for HD. In fact, the 480i override option is grayed out, and you can't change it. That's exactly what "native" means and that's what you'll see on 4:3 SD channels.

The only way you could have a 480i override option that is NOT grayed out would be if you are NOT using "native". That would be the only way you could even have an option on the 480i setting to invoke stretch-o-vision (which I still don't understand why one would want that, since the image is 4:3... not 16:9... so why distort it??).

So, what exactly have you set in your HDMI setting?
post #4295 of 4764
I signed up for new Comcast service yesterday. The service center had tons of the DCX3501 in stock, which was quite the pleasant surprise as last time I had Comcast, I had to go begging to the center, stand in a queue, ask for bigger dvr and always told they didn't have any.

I'm learning about this 'native' switching problem, haven't changed any settings and I am doing hdmi via a Pioneer VSX-1120 receiver, so I'll check what it does. The 1st thing I need to do is program 30s skip and apparently that's more complex now.

I was hoping for a newer guide but its still the same old, I guess we have to wait for the X1 to show up next year.
post #4296 of 4764
Quote:
Originally Posted by Defcon View Post

I signed up for new Comcast service yesterday. The service center had tons of the DCX3501 in stock, which was quite the pleasant surprise as last time I had Comcast, I had to go begging to the center, stand in a queue, ask for bigger dvr and always told they didn't have any.

I was hoping for a newer guide but its still the same old, I guess we have to wait for the X1 to show up next year.

Where are you located? Also, would like to know if you run in to the "Black Screen" problem those of us w. the 3400 have.

thanks
post #4297 of 4764
Quote:
Originally Posted by Defcon View Post

The 1st thing I need to do is program 30s skip and apparently that's more complex now.

This is strictly a function of whatever remote they gave you.

If you don't have a SETUP button on the remote you're doomed.

But the alternative is to spend $11 and buy one of the older 1056B01 remotes that DID have the SETUP button and therefore could be programmed, have the keys reassigned, etc. These are fully compatible with the DCX3501, no matter what remote Comcast actually did give you.
post #4298 of 4764
Quote:
Originally Posted by DSperber View Post

This is strictly a function of whatever remote they gave you.

If you don't have a SETUP button on the remote you're doomed.

But the alternative is to spend $11 and buy one of the older 1056B01 remotes that DID have the SETUP button and therefore could be programmed, have the keys reassigned, etc. These are fully compatible with the DCX3501, no matter what remote Comcast actually did give you.

The codes for the silver and grey remotes are not the same, as I recall. They've been posted around AVS - but I look them up on wiki/Motorola DVR
post #4299 of 4764
Quote:
Originally Posted by snidely View Post

The codes for the silver and grey remotes are not the same, as I recall. They've been posted around AVS - but I look them up on wiki/Motorola DVR

The 1056B01 uses the same programming codes as the old silver remote from Comcast, plus more. It's programming vocabulary is documented on Wiki, as this is really the "de facto STANDARD" programmable remote being written up there.

The complications and problems came with later models (e.g. the 1056B03). But the 1056B01 is wide open for programming.
post #4300 of 4764
Quote:


Where are you located? Also, would like to know if you run in to the "Black Screen" problem

I am in the San Francisco bay area.

I switched between SD/HD and I did get the dreaded 30s black screen. Then I went into the receiver menu, set 4:3 override=Off, and didn't change anything else. Output was set to 1080p 16:9, and the 'Native settings' above Hdmi was disabled. After this there was no more blackout. Is this the setting I should keep?

Quote:


This is strictly a function of whatever remote they gave you.
If you don't have a SETUP button on the remote you're doomed

The remote I have does have a setup button, and the Ok button is red. I read there are 2 different types, no idea if there is any real difference between them. I do have an older Harmony, one of these days I'll get around to configuring it properly

I have to do this, right? (the 2nd section for DCX) - http://en.wikibooks.org/wiki/How_to_...30-Second_Skip
post #4301 of 4764
Btw, I'm not happy so far. I got Blast for Internet and starter cable with 6 months free HBO+Cinemax. But -

1. Streampix doesn't work, it says I have to buy the package. Online or on the tv. Its supposed to be part of my service.
2. I can watch the premium channels on the tv, but if I try to use HboGo or MaxGo from my pc, it fails and says I'm not authorized.

I've already spent 30min+ with CSR and its not fixed yet.
post #4302 of 4764
Quote:
Originally Posted by Defcon View Post

I am in the San Francisco bay area.

I switched between SD/HD and I did get the dreaded 30s black screen. Then I went into the receiver menu, set 4:3 override=Off, and didn't change anything else. Output was set to 1080p 16:9, and the 'Native settings' above Hdmi was disabled. After this there was no more blackout. Is this the setting I should keep?



The remote I have does have a setup button, and the Ok button is red. I read there are 2 different types, no idea if there is any real difference between them. I do have an older Harmony, one of these days I'll get around to configuring it properly

I have to do this, right? (the 2nd section for DCX) - http://en.wikibooks.org/wiki/How_to_...30-Second_Skip

1. Thanks. I am in Oakland, so will give them a call.

2. The "Black Screen" problem many of us have w. the 3400 is - we record a program and all we get when we play it back is a Black Screen. I am on our 3rd 3400 because Comcast refuses to acknowledge it's a s/w problem, not hardware. I have given up.

3. That Wiki site is the site I go to when programming the remotes. We have both the silver and a grey remote. 30 sec. skip works perfectly.

mike
post #4303 of 4764
Ok question. I just purchased a new Samsung HDTV and have this box with charter. My problem is I set my tv on 16:9 and the hd channels look great, but the non hd channels do not fill the screen. When I set the tv on wide to fit the non hd channels the hd channels are to stretched and it cuts off the logos.

Anyone know if there is a setting on the box to fix this or anything else?
post #4304 of 4764
Quote:
Originally Posted by snidely View Post

1. Thanks. I am in Oakland, so will give them a call.

2. The "Black Screen" problem many of us have w. the 3400 is - we record a program and all we get when we play it back is a Black Screen. I am on our 3rd 3400 because Comcast refuses to acknowledge it's a s/w problem, not hardware. I have given up.

1. Good luck. If I might give you a tip, call BestBuy and ask for their Comcast rep (pm me and I can tell you the person who helped me). They can order the box for you and you can go swap it. Comcast won't tell you if a service center has a dvr, you have to go and ask there.

2. So you can't use the dvr at all ? That's a pretty huge problem.
post #4305 of 4764
Does anyone know if the IEEE1394 connection is active on the Comcast Motorola DXC3400?
post #4306 of 4764
Quote:
Originally Posted by Defcon View Post

1. Good luck. If I might give you a tip, call BestBuy and ask for their Comcast rep (pm me and I can tell you the person who helped me). They can order the box for you and you can go swap it. Comcast won't tell you if a service center has a dvr, you have to go and ask there.

2. So you can't use the dvr at all ? That's a pretty huge problem.

Regarding #2. The black screen problem happens occasionally, and I have yet to find a foolproof way of reproducing it. If we could reliably reproduce it, we could force comcast to admit it exists. My current working theory is that deleting a recorded program at the end of its playback, while recording at least one other program, can cause the black screen problem to occur. In my system, when playback ends and you get the dialog asking whether to delete or not, if you choose to delete, there's a slight delay (with a black screen) before the box reverts to showing live TV on the foreground tuner. Sometimes when the box is recording something else, that little delay turns into a big delay (that is, it doesn't revert to the foreground tuner and just stays black). So currently, I never delete a recorded program while the box is recording something else. Of course, sometimes a black screen happens outside of these parameters, which makes the whole thing so frustrating.
post #4307 of 4764
Quote:
Originally Posted by smeltn View Post

My problem is I set my tv on 16:9 and the hd channels look great, but the non hd channels do not fill the screen.

That's called "OAR (original aspect ratio)".

The SD picture is 4:3 and your TV's screen is 16:9. So if you present essentially a pretty much square (4:3) image in a display area that is definitely a rectangle (16:9) and you want to keep OAR, then you will have the black bars on left and right. Many users prefer that.

If you stretch the 4:3 image horizontally so that it widens and fills the entire 16:9 screen area, no human will look like a real human. It's stretch-o-vision.

Nevertheless, the choice is yours.


Quote:


When I set the tv on wide to fit the non hd channels the hd channels are to stretched and it cuts off the logos.

That's because you really shouldn't use your HDTV to adjust your SD presentations and not remember to turn that off when viewing HD channels. One setting in this case does NOT fit all. You should simply change your TV's setting back to "FULL" (or "normal" or whatever it's called) when you go back to HD channels.


Quote:


Anyone know if there is a setting on the box to fix this or anything else?

Yes. That's the right way to do it, via the DVR's setup. That way HDTV (16:9) programs will go out correctly, and SD programs (4:3) will be horizontally stretched or not depending on your setting for this particular presentation.

With the TV still on, power off the DVR with the DVR's remote and then push the MENU button on the remote. You will then be presented with the DVR's "hardware setup menu":



As long as you do NOT check "native" for the "YPbPr" setting, you will also be able to specify a "480i override" setting which is the one which controls how 4:3 SD programs get sent from the DVR to your HDTV. If you DO check "native" (for best HDTV 16:9 results), then the 480i override option will be forced to OFF and will be grayed-out.





You want to specify 480i override = STRETCH, if that's what you want.

When you're done configuring, press the POWER button on the remote to exit the setup menu.


NOTE: the above screenshots are for the DCX3400, but the DCX3501 is similar. If you want to download the PDF user guide for the DCX3501 you can get it from the Motorola site.
post #4308 of 4764
Should I set output to Native or 1080p60? Video goes to the tv via a Pioneer VSX-1120 which has a Marvel chip that I believe can upscale all content. Isn't it better to use that rather than have the STB do the upscaling? But if I select Native, then I'll see a black screen delay when switching between sd/hd, right? e.g. whenever I open On Demand.
post #4309 of 4764
Quote:
Originally Posted by Defcon View Post

Should I set output to Native or 1080p60? Video goes to the tv via a Pioneer VSX-1120 which has a Marvel chip that I believe can upscale all content. Isn't it better to use that rather than have the STB do the upscaling? But if I select Native, then I'll see a black screen delay when switching between sd/hd, right? e.g. whenever I open On Demand.

So I just played with mine and set it to native and definitely had the horrible black delay so I set it back to 1080p60. I also set the 4:3 override to stretch but it doesn't seem to be working.
post #4310 of 4764
Quote:
Originally Posted by smeltn View Post

So I just played with mine and set it to native and definitely had the horrible black delay so I set it back to 1080p60. I also set the 4:3 override to stretch but it doesn't seem to be working.

I think there's no way to avoid the black bars or 4:3 guide And the output cannot be native since that causes the black screen.
post #4311 of 4764
Quote:
Originally Posted by DSperber View Post

This is strictly a function of whatever remote they gave you.

If you don't have a SETUP button on the remote you're doomed.

But the alternative is to spend $11 and buy one of the older 1056B01 remotes that DID have the SETUP button and therefore could be programmed, have the keys reassigned, etc. These are fully compatible with the DCX3501, no matter what remote Comcast actually did give you.

I simply went to my Comcast office (twice now) and asked to rent a spare remote with a Setup Button for 30 cent per month and both times they simply handed me one no questions asked and no additional rental fees (in the Pacific NW).
post #4312 of 4764
Quote:
Originally Posted by George-O View Post


I simply went to my Comcast office (twice now) and asked to rent a spare remote with a Setup Button for 30 cent per month and both times they simply handed me one no questions asked and no additional rental fees (in the Pacific NW).

Also got a remote for the asking in San Jose.
post #4313 of 4764
Hello Guys,

I've been reading all the forums and yet no one seems to want answer this question.

I have a Motorola DCX3400 and I am trying to download all the videos to my Windows 7 64 Bit PC. I have a FireWire connection and I plugged my Comcast DVR to my PC and it recognized the device but it needs drivers. Can someone give me a link with these drivers.

It would be very appreciated. Thank you!
post #4314 of 4764
Comcast in SF area not only has the 3400 (black screen recordings and all) - but is now offering to let users hook up certain Tivo models and get all the Tivo features plus On Demand from Comcast and everything else Comcast offers.
For those that have used both Tivo and Comcast DVRs - could you please give the pros and cons of each system? It would appear that not only do you have to buy the Tivo box, but then pay about $15/mo. for the Tivo subscription. That Tivo subscription price would give you the Comcast box w.o. having to buy it. Am I missing something?
post #4315 of 4764
Quote:
Originally Posted by Velimir Petkov View Post

Hello Guys,
I've been reading all the forums and yet no one seems to want answer this question.
I have a Motorola DCX3400 and I am trying to download all the videos to my Windows 7 64 Bit PC. I have a FireWire connection and I plugged my Comcast DVR to my PC and it recognized the device but it needs drivers. Can someone give me a link with these drivers.
It would be very appreciated. Thank you!

They don't exist on 64-bit Windows. But there are drivers for 32-bit Windows. Check the Motorola IEEE1394 forum for the link (search for my username, I created the .MSI installation package that installs the drivers and CapDVHS capture tool.)

There are no 64-bit drivers and there are no indications that any will be made. You'd do well to reinstall with 32-bit Windows 7 (or at this point, install the free Windows 8 Release Preview...it rocks in all respects except for the lack of Start Menu).

-TNO821
post #4316 of 4764
Quote:
Originally Posted by video4315 View Post

Does anyone know if the IEEE1394 connection is active on the Comcast Motorola DXC3400?
Yes, federal law mandates that the IEEE1394 FireWire connection must be active.

However, the sad truth is that the DCX series of Motorola DVR's suffer from some very nasty FireWire bugs and are essentially useless. But it is active.

There have been a few people who claim that firmware updates in their area have fixed the FireWire bugs, but I'm very doubtful. From everything reliable that I've seen and read, the FireWire on the DCX DVR's is as broken today as ever. If you grab an older Motorola DVR (DCT or DCH) the FireWire actually works. Plus you can open up the DVR and toss in a 1 TB hard drive (read the Motorola 6412 1 TB hard drive upgrade thread for info on how to do this).

-TNO821
post #4317 of 4764

Actually, the FCC no longer mandates Firewire on STB's. FCC made changes to the rules which allow STB makers to make Firewire less boxes in exchange for an IP interface.

 

http://hd.engadget.com/2010/06/27/fcc-waives-1394-requirement-in-lieu-of-an-ip-interface/

post #4318 of 4764
Quote:
Originally Posted by hdtvfan2005 View Post

Actually, the FCC no longer mandates Firewire on STB's. FCC made changes to the rules which allow STB makers to make Firewire less boxes in exchange for an IP interface.

 

http://hd.engadget.com/2010/06/27/fcc-waives-1394-requirement-in-lieu-of-an-ip-interface/


No, that deal depended on the companies agreeing to and actually developing an alternative offloading method, which has yet to happen.
post #4319 of 4764
We had two DCX3400's, one in the living room and one in the bedroom. The unit in the living room had always had issues with the transport controls when watching cable programming and that had gotten to the point where the pause control was only working one of four times (had to switch tuners and then come back for it to work). I finally got fed up and took it into my local Comcast store and, lo and behold, they brought out a 3501. I almost didn't believe that it was a DVR because of it decreased size. I haven't delved too deeply into it but on the basic stuff, it has performed flawlessly. It's nice to have working Pause and FF/RW controls again. The 1080P upscaling is an added bonus. So far so good.
post #4320 of 4764
Mr. 1981 -
I see you are here in Bay Area. Which office did you go to? Did you ever have the famous "Black Screen" problem w. your 3400? I'm on my 3rd box. I am undecided whether to get a Tivo (Boston and SF area now offer full integration with Comcast and Tivo) or wait until a new Comcast DVR I read about comes out at the end of the year. Maybe we'll try the 3501.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HDTV Recorders
AVS › AVS Forum › HDTV › HDTV Recorders › Official AVS Motorola DCX series HD DVR Topic!