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Blockbuster BD rental discussion thread - Page 55

post #1621 of 4010
Quote:
Originally Posted by zeroendless View Post

Answer to my own question about the new game plan. U can't exchange movie for game in store, and the game from mail is not available for new release games (up to 3 months), not that attractive after all. I'm letting it go.

Anyway, today i officially put my BB account on hold after all those good years, save $40 a month.

So adding access to 100's (maybe 1000+) games for no extra cost caused you to drop your plan? And where is this mysterious $40 plan? I pay $19.99 for their 3 out / 5 in store plan, and I can only see a $34.99 plan with unlimited in store exchanges (which isn't worth it for me, that's why I get Netflix to supplement an extra rental).
post #1622 of 4010
Quote:
Originally Posted by zeroendless View Post

Answer to my own question about the new game plan. U can't exchange movie for game in store, and the game from mail is not available for new release games (up to 3 months), not that attractive after all. I'm letting it go.

Anyway, today i officially put my BB account on hold after all those good years, save $40 a month.

You can exchange your online movie mailer for a game, but its not free. You get it for a discounted price of $4.99. As far as you paying $40, what exact plan do you have that costs you that much? I think the reason for the availability is cost. BB would have to purchase a TON more games just for their distribution center alone. The cost of this would be thousands and thousands of dollars per each game and they would have no choice but to raise the price of the plans for those who want to rent new release games. You still have access to plenty of other games. Its better than nothing. At least they added something to the plan to make it more intriguing.
post #1623 of 4010
I assumed the wait was due to the source of their inventory...in other words, instead of selling their former new release games in store, they are shipping them back to the warehouse for use in the online plans.
post #1624 of 4010
Quote:
Originally Posted by msajeff View Post

I assumed the wait was due to the source of their inventory...in other words, instead of selling their former new release games in store, they are shipping them back to the warehouse for use in the online plans.

Thats what I would assume. Once the popularity of the games decreases and the games are just sitting on the shelf then the stores will probably ship a few games to the distribution center for the online customers. Its a pretty good idea on BB's part. We all wish that new release games were available to rent through the mail on release date, but its understandable to why they are not available right away.
post #1625 of 4010
When I went to my neighborhood BB this morning I noticed that the manager wasn't in the store, which is unusual at this time of day. I asked the clerk on duty where the manager was and she told me that the other store that is managed by my store's manager had been closed up and the manager was still over there shipping back inventory. I feel as if I dodged a bullet because, the store that closed is larger than my neighborhood store. The store that closed is less than 2 miles away from my neighborhood BB and the clerk on duty told me that her store had been doing a lot more business since the other store closed. I was glad to hear it because the surviving BB is only 3 minutes away from me and I have an in store exchange subscription there.
post #1626 of 4010
Quote:
Originally Posted by PerryD View Post

So adding access to 100's (maybe 1000+) games for no extra cost caused you to drop your plan? And where is this mysterious $40 plan? I pay $19.99 for their 3 out / 5 in store plan, and I can only see a $34.99 plan with unlimited in store exchanges (which isn't worth it for me, that's why I get Netflix to supplement an extra rental).

I don't really care that much for the game plan. If you read my previous post, it was the chain event, the store closed; and i don't wish to drive 30 minutes + traffic to another store. I have talked to the manager about the new game plan, and understand the cost and whatno and the extra cost $4.99 can get exchange for game (that's an existing service, not the new plan) . That still not enough to keep me since the "NEW" game plan doesn't apply to new releases and you can't exchange movie/game for a free game in store. My service is $37.88 after tax.

Anyway, i love Blockbuster. I pay higher fee to get the best in the Blu-ray renter service. Netflix is a joke in the area. BB's main distribution is less than hours from where i live, i got new movies from the mail within a day or two most of the time not to mention exchange new BR release from the store, fast! It's very convenient and productive, fastest the business, hand down.

Unfortunately, the store close-down changed that perspective.

BTW, more deaths to come.

http://www.msnbc.msn.com/id/38873287...siness-retail/
post #1627 of 4010
Filing for bankruptcy is in BB's best interest. They should have done it a long time ago. They can basically restructure the debt or whatever and they won't have as much debt to worry about. They can shut down the remaining non profitable stores and then by next year basically start fresh. I also believe I read in that article that by filing for bankruptcy they will be able to restructure the 1 billion in debt. Lets just hope they stay around. It would clearly be downright atrocious to the consumer. If BB goes then that will be bad. There will be 1 less competitor and Netflix and Redbox can do two things. They can raise the price of their subscriptions or rentals and the customer service will not be as good. We see it all the time with lesser competition.
post #1628 of 4010
I agree that BB's decision to give advance warning to its creditors of its intention to seek bankruptcy protection was a shrewd move. The only chance the company has to survive is to restructure some of its debt and discharge the rest in bankruptcy. That way they can discharge what they owe on the leases of unprofitable stores, close them now and, perhaps, convince the rest of their creditors to reduce the interest owed on their loans. As far under water as BB is financially, though, God knows whether even that will be enough to save them. Alas, this move might end up amounting to not much more than rearranging the deck chairs on the Titanic. Anyway, I wish them well.
post #1629 of 4010
so most of you prefer bb blou ray mail service over netflix?

what are the pros and cons?

since all the b & m rental stores are gone in my area, only choices are redbox and bb kiosks which have extremely limited b.r. offerings, or use bb or netflx
subscrition service.

trying to figure out which one is better.

it's gettting bad. i haven't seen a b.r. movie in like 2 mos.
post #1630 of 4010
Quote:
Originally Posted by mr. wally View Post

so most of you prefer bb blou ray mail service over netflix?

what are the pros and cons?

since all the b & m rental stores are gone in my area, only choices are redbox and bb kiosks which have extremely limited b.r. offerings, or use bb or netflx
subscrition service.

trying to figure out which one is better.

it's gettting bad. i haven't seen a b.r. movie in like 2 mos.

My BB que shows Robin Hood in long wait, Ondine is short wait, The prophet and the square are very long waits. Most of the older bRs are available. I've found the turnaround longer on BB but the overall availability better. It was taking 120 days for me to get anything from NF unless I hit that Monday window. A service that dictates my viewing rather than the other way around isn't much of a service. I've got a store 2 miles from work so the switchover for me was a no brainer. And they are going to stay open even after the reorg.
post #1631 of 4010
Quote:
Originally Posted by mr. wally View Post

so most of you prefer bb blou ray mail service over netflix?

what are the pros and cons?

since all the b & m rental stores are gone in my area, only choices are redbox and bb kiosks which have extremely limited b.r. offerings, or use bb or netflx
subscrition service.

trying to figure out which one is better.

it's gettting bad. i haven't seen a b.r. movie in like 2 mos.

I never have any problems with Blockbusters Total Access. I usually always get new release Blu-rays on the day they come out. The only complaint I have as of recent is the no availability of Dexter season 4 on Blu-ray or on DVD for that matter. Basically for pros is that Blockbuster has day and date releases for titles released through Warner, Universal, and Fox. Any major titles released under these studios are 28 day rental exclusives to Blockbuster so NF or Redbox won't have them right away. Blu-ray availability is pretty darn good in my opinion, but if your one of those people who wait until Friday or Saturday to get a new release Blu-ray for a free trade in at the store you won't be happy. If you stack your deck and play your cards right then getting Blu-rays is no problem. Since you don't live by a store then a good method for you would be to watch your movies and mail them back so the distribution center gets them by Saturday. This way your movies are checked in and if you put new release Blu-rays that are coming out on Tuesday at the top of your queue (sometimes its best to have these as the only movies in your queue) then usually this works out pretty well. Also, if you are a gamer, you can get game rentals at no extra cost with BB's Total Access subscription.
post #1632 of 4010
This morning I found out BB has recently made a new bewildering change to it's queue operation. Sunday evening I returned a mailer to my local store and it was quickly reflected by the regular email confirm notification. Yesterday morning the "at home" section of my queue was updated with a movie moved up and showing "processing" for the ship date like usual. It stayed that way all day though and never did ship.... This morning it's now back down in the queue section showing "very long wait" again just like it always had been previously.... I called this morning and they told me it was a change they made in August.

Is this supposed to be useful in any way? Previously they only moved movies up to the at home section and showed them as processing when they were actually getting ready to ship out. This change makes no sense and is totally ass backwards . All along it's been bad enough that they have had the ridicuoulous practice of showing movies as "available" even when they are really not (due to being in distant dist centers etc), and now they show movies getting ready to ship when they really aren't. Do these guys have any idea of the concept of managing customer expectations?


ron
post #1633 of 4010
BB finally changed the rules on me one too many times. That, in combination with their slow turnaround times on returned movies, led me to cancel my BB mail order subscription. I shifted to a one disc at a time plan with NF and they have provided far faster and more reliable turnaround times than BB ever did. I do, however, also have an in store exchange subscription at my neighborhood BB store, which has served me well. For example, I picked up Iron Man 2 this morning and have consistently been able to get popular new releases there the day they become available.
post #1634 of 4010
Quote:
Originally Posted by gwsat View Post

BB finally changed the rules on me one too many times. That, in combination with their slow turnaround times on returned movies, led me to cancel my BB mail order subscription. I shifted to a one disc at a time plan with NF and they have provided far faster and more reliable turnaround times than BB ever did. I do, however, also have an in store exchange subscription at my neighborhood BB store, which has served me well. For example, I picked up Iron Man 2 this morning and have consistently been able to get popular new releases there the day they become available.

This is disheartening. I recently canceled my Netflix subscription to go with BB. I like that I've been able to get most of the new releases. However, BB turnaround is really s-l-o-w! Sigh... what to do...
post #1635 of 4010
Quote:
Originally Posted by Waboman View Post

This is disheartening. I recently canceled my Netflix subscription to go with BB. I like that I've been able to get most of the new releases. However, BB turnaround is really s-l-o-w! Sigh... what to do...

Although NF's turnaround times are commendably fast, I agree that NF is a little iffy when it comes to getting new releases to you. That was why I got an in store exchange subscription at a nearby BB store. My in store BB deal virtually guarantees that I can get any popular new release on the day it comes out.
post #1636 of 4010
Quote:
Originally Posted by R11 View Post

This morning I found out BB has recently made a new bewildering change to it's queue operation. Sunday evening I returned a mailer to my local store and it was quickly reflected by the regular email confirm notification. Yesterday morning the "at home" section of my queue was updated with a movie moved up and showing "processing" for the ship date like usual. It stayed that way all day though and never did ship.... This morning it's now back down in the queue section showing "very long wait" again just like it always had been previously.... I called this morning and they told me it was a change they made in August.

Is this supposed to be useful in any way? Previously they only moved movies up to the at home section and showed them as processing when they were actually getting ready to ship out. This change makes no sense and is totally ass backwards . All along it's been bad enough that they have had the ridicuoulous practice of showing movies as "available" even when they are really not (due to being in distant dist centers etc), and now they show movies getting ready to ship when they really aren't. Do these guys have any idea of the concept of managing customer expectations?


ron

I've run into this a few times. When I complained about it, they gave me 50% my next month service.

I have no idea what the purpose is supposed to be. At best, is shows what movie you might get. At worst, it sets up a false expectation, and creates a disappointed customer.

It's not enough to make me think about switching to Netflix, though. Blockbuster isn't saddled with the 28-day release. They're cheaper (no BD surcharge), and I only have an expectation of renting one movie a week.

I do hope they can find a way to keep the mail option going. It's nice to have an alternative to Netflix.

Scott
post #1637 of 4010
Quote:
Originally Posted by srw1000 View Post

I've run into this a few times. When I complained about it, they gave me 50% my next month service.

I have no idea what the purpose is supposed to be. At best, is shows what movie you might get. At worst, it sets up a false expectation, and creates a disappointed customer.

It's not enough to make me think about switching to Netflix, though. Blockbuster isn't saddled with the 28-day release. They're cheaper (no BD surcharge), and I only have an expectation of renting one movie a week.

I do hope they can find a way to keep the mail option going. It's nice to have an alternative to Netflix.

Scott

I agree with everything you said. Just the fact that I didn't even become aware of this until yesterday, when they made the change way back in August, shows that if you're willing to play the "return game" correctly, things work pretty well via BB online. Due to being in a hurry and my general absentmindedness, I forgot to move the new BR of the original King Kong that was releasing on Tuesday to the top of my queue before returning the mailer Sunday night. If I had done that in the first place I'm pretty sure KK would have shipped Monday afternoon and I'd still not know about the queue change they made... Still, it's a very strange thing. My guess is that they somehow think customers will be less "anxious" waiting if they see something up there right away so they know that "something is happening". And that would probably be true and work great, except of their issue of availability status...


ron
post #1638 of 4010
Quote:
Originally Posted by R11 View Post

I agree with everything you said. Just the fact that I didn't even become aware of this until yesterday, when they made the change way back in August, shows that if you're willing to play the "return game" correctly, things work pretty well via BB online. Due to being in a hurry and my general absentmindedness, I forgot to move the new BR of the original King Kong that was releasing on Tuesday to the top of my queue before returning the mailer Sunday night. If I had done that in the first place I'm pretty sure KK would have shipped Monday afternoon and I'd still not know about the queue change they made... Still, it's a very strange thing. My guess is that they somehow think customers will be less "anxious" waiting if they see something up there right away so they know that "something is happening". And that would probably be true and work great, except of their issue of availability status...


ron

I was thinking about this on the drive home tonight, and it seems like this change took place around the time they implemented the feature change that allows you to set the number of days you're willing to wait for the title at the top of your queue to be shipped.

Once the current rental is received, they may put the top title in your At Home section with the processing tag. If that title becomes available during the time period you've selected, it gets sent to you. If not, the next available title is shipped instead.

Maybe that's not how it works, I don't know. But even so, it just seems likely to lead to disappointment.

I had Robin Hood at the top of my queue last week, but didn't return the prior rental until Monday. By the time they got it, it was listed as very long wait. It was still listed that way this week Monday, but it was moved to the At Home section, and they shipped it out today.

I've found that if a movie is shipped back on Saturday, I almost always get my top queue movie the next week. If I wait until Monday, it drops to about 75%. Either way, it's a much better average than I had with Netflix. It was almost always a four week wait for new releases at the time I dropped them, and that was long before the studio-imposed delay.

Scott
post #1639 of 4010
Quote:
Originally Posted by R11 View Post

This morning I found out BB has recently made a new bewildering change to it's queue operation. Sunday evening I returned a mailer to my local store and it was quickly reflected by the regular email confirm notification. Yesterday morning the "at home" section of my queue was updated with a movie moved up and showing "processing" for the ship date like usual. It stayed that way all day though and never did ship.... This morning it's now back down in the queue section showing "very long wait" again just like it always had been previously.... I called this morning and they told me it was a change they made in August.

I noticed this once and thought it was a mistake on BB's part, but it seems like others have had this issue as well. A couple weeks ago Sons of Anarchy Season 2 Disc 2 Blu-ray was being processed the whole day, but never shipped out. The next day I noticed it was put back down into my queue and the next available title was sent. I only noticed this once though. Perhaps srw1000 has a great point and explanation with how you have your queue set up with how many days your willing to wait for that title listed in position number 1.
post #1640 of 4010
Hi,
I found this thread after i put Road to Perdition in the return mail today. I have a BB store 3 miles from our house and pass by it almost every day.

Last of The Mohicans is at the top of my queue, and not due to be released until this Tuesday. I changed my speed from next available disc, to send them in order and moved the slider to 3 days, so i we will see if i get LOTM next Tuesday or if i messed up, by not taking it to the store on Sunday.
post #1641 of 4010
Quote:
Originally Posted by srw1000 View Post

I was thinking about this on the drive home tonight, and it seems like this change took place around the time they implemented the feature change that allows you to set the number of days you're willing to wait for the title at the top of your queue to be shipped.

Well, they added the "speed/number of days/queue-order" option almost a year ago:

http://www.avsforum.com/avs-vb/showt...6#post17423546

And they told me on the phone the other day this new change was made sometime in August.


Quote:
Once the current rental is received, they may put the top title in your At Home section with the processing tag. If that title becomes available during the time period you've selected, it gets sent to you. If not, the next available title is shipped instead. Maybe that's not how it works, I don't know. But even so, it just seems likely to lead to disappointment.

That's what it seems to me they are doing as well. The actual processing procedure is the same as it was, but they just decided to move the movie up while they're waiting to see if it actually becomes available or not. Works great as long as the movie does become available. Not so good when it doesn't....


Quote:
I had Robin Hood at the top of my queue last week, but didn't return the prior rental until Monday. By the time they got it, it was listed as very long wait. It was still listed that way this week Monday, but it was moved to the At Home section, and they shipped it out today.

That's interesting and makes you wonder what the story was with that one then


Quote:
I've found that if a movie is shipped back on Saturday, I almost always get my top queue movie the next week. If I wait until Monday, it drops to about 75%.

That's pretty much my experience as well. One other thing one of the CSRs I talked to told me once was that the length of time you've had a movie in your queue also helps determine if you get one of the new releases when they come out. Because of that I have been adding any new releases I'm interested in to my queue way in advance, as soon as they're listed in the BB library, and then making sure the next week's are up to the top as soon they ship me the current week's movies. Not sure if it actually does help or not but I figure it can't hurt anyway


ron
post #1642 of 4010
Quote:
Originally Posted by MooseLover View Post

Hi,
I found this thread after i put Road to Perdition in the return mail today. I have a BB store 3 miles from our house and pass by it almost every day.

If you are not exchanging the online mailer for another movie you should still bring it to your local BB so they can check it in. This way you are not waiting 2-3 days for it to get back to the warehouse. Your turn around will be much better in this regard.


Quote:
Originally Posted by R11 View Post

One other thing one of the CSRs I talked to told me once was that the length of time you've had a movie in your queue also helps determine if you get one of the new releases when they come out.

I'm not sure how true that really is. For me I add them right away too though and maybe this is why I do not have any issues receiving new release Blu-rays right away. For instance, I put Frozen in my queue months ago and I did happen to receive it in the mail today. Hell, I even have the movie Hereafter in my queue. This movie hits theaters in October I believe.
post #1643 of 4010
Quote:
Originally Posted by DJ Matt View Post

I'm not sure how true that really is. For me I add them right away too though and maybe this is why I do not have any issues receiving new release Blu-rays right away. For instance, I put Frozen in my queue months ago and I did happen to receive it in the mail today. Hell, I even have the movie Hereafter in my queue. This movie hits theaters in October I believe.

Wow! A BB disc listing before the movie is even released! That's surprising. Have you noticed them adding other titles pre-movie release?


ron
post #1644 of 4010
Quote:
Originally Posted by R11 View Post

Wow! A BB disc listing before the movie is even released! That's surprising. Have you noticed them adding other titles pre-movie release?


ron

I wish they would do that more often. Netflix is excellent at adding newly released or so to be released films, Blockbuster is not very good at it at all. In fact, when there's a new film coming out I add it to my Netflix queue so I won't forget about it and then add it to BB queue when they finally get around to adding it, usually months later.
post #1645 of 4010
Quote:
Originally Posted by keenan View Post

I wish they would do that more often. Netflix is excellent at adding newly released or so to be released films, Blockbuster is not very good at it at all. In fact, when there's a new film coming out I add it to my Netflix queue so I won't forget about it and then add it to BB queue when they finally get around to adding it, usually months later.

Yeah, it's seemed to me that for Blu-rays at least, they usually don't add them until after release dates are announced for the discs themselves.


ron
post #1646 of 4010
Quote:
Originally Posted by R11 View Post

Yeah, it's seemed to me that for Blu-rays at least, they usually don't add them until after release dates are announced for the discs themselves.


ron

I usually check out the In Theaters section of the rental section to add new releases. They seem to only stick to the wide releases, though. Even a search won't bring up some of them.

For cleanup work, I try and hit the Releasing Next Week section, and look for anything that I might have missed.

Klak's lists used to be very helpful as well, but he hasn't posted for a while.

Scott
post #1647 of 4010
Quote:
Originally Posted by R11 View Post

Wow! A BB disc listing before the movie is even released! That's surprising. Have you noticed them adding other titles pre-movie release?


ron

Every once in a while they do. I usually pay close attention to whats coming to theaters. I also go to imdb.com and trailer sites such as Apple Trailers. They always have movies I never even heard of before. BB usually does not have these to add to your queue, but occasionally they do and in the case with Hereafter, it is available to add to your queue. I made a notepad file with all movies that I want to add to my queue that are new that are either not released in theaters or are in theaters, but not yet available to add to our queue. This way I can go back and search for them every now and then and eventually it will be listed to add to the queue. This is basically my way of doing it.
post #1648 of 4010
Is bb online being down on Sunday a usual occurrence or is this the cause of the bankruptcy?
post #1649 of 4010
Quote:
Originally Posted by MooseLover View Post

Is bb online being down on Sunday a usual occurrence or is this the cause of the bankruptcy?

Not sure how "bankruptcy" filing would take down a website for one minute, much less a day.

It's typical for companies to do server/database maintenance on a weekend--no doubt they had some problems if it remained down past the early morning hours.
post #1650 of 4010
Yeah, Netflix streaming server was down yesterday too. Maybe they are going bankrupt.
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