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Blockbuster BD rental discussion thread - Page 112

post #3331 of 3794
6/11/12 at 5:20pm
They shipped me John Carter today so thats good. Sherlock Holmes went to unknown, but I am sure that will become available. Warner wants to pull that crap where they are withholding rentals 56 days so I am sure Blockbuster does some work around strategy to get these movies, but its probably at a higher price which in return yields less copy depth. This is somewhat understandable because they need to make a profit off these titles, but I wish they would have more movies that were recently released. As of right now, the following Blu-ray movies are listed as unknown...

Thin Ice
Too Big To Fail
In Darkness
Bad Ass
Goon
Coriolanus
Aggression Scale
Hell on Wheels 1st season
Born To Be Wild
Frozen Planet

^ These are the ones in my queue. I am sure there are more.
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post #3332 of 3794
6/12/12 at 8:06am
Yeah, I was wondering why SHERLOCK went unavailable. The wife was none to please and told me to "just download it." I refused, as I really cannot stand piracy (especially having seen my own work downloadable via thieves).

The amount of 'Unknown" A grade titles on Blockbuster is annoying.

By the way, they finally sent me some movies. Ghost Rider 2 and Anonymous (the latter took two days to "process").

SAFE HOUSE has been processing for three days!

By the way, their site seems agonizingly slow these days.
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post #3333 of 3794
6/12/12 at 7:00pm
Their site is indeed slow. It was functioning better when Blockbuster was just Blockbuster. I don't know what Dish has done, but the site is much slower.
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post #3334 of 3794
6/13/12 at 7:16am
What the crap? Why does Blockbuster keep sending me titles that I had previously removed from my queue. I removed a title a few days ago hoping that they would get Sherlock Holmes in this week. So I look this morning and it shows that Sherlock Holmes is available, but now in my third disc slot they sent me the title that was removed from my queue a few days ago and there are no slots open for me to get Sherlock Holmes.
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post #3335 of 3794
6/14/12 at 7:02pm
no it hasn't. every time i try to add "gone" to my queue, i get the same error. it hasn't happened with any other movie for me. i figured i'd have to wait until i go in for an exchange to rent it. we'll see.
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post #3336 of 3794
6/14/12 at 7:05pm
no it hasn't. i got the same error when trying to add "gone" to my queue.
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post #3337 of 3794
6/15/12 at 7:36am
Something's really wrong with their system. I have the 2 at a time and only received 1 disc this week so far. It was shipped out monday and I received it on tuesday. I have over 30 items available in my queue and usually receive a shipment on a steady basis since I'm close to their distribution center. I called them on tuesday regarding the second disc and was told to wait a couple business day. I called again today and they issued me a free in store coupon.
Is it me or it seems everytime I have to call them, I can't get a straight answer.
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post #3338 of 3794
6/15/12 at 9:09am
Quote:
Originally Posted by tienvg View Post

Something's really wrong with their system. I have the 2 at a time and only received 1 disc this week so far. It was shipped out monday and I received it on tuesday. I have over 30 items available in my queue and usually receive a shipment on a steady basis since I'm close to their distribution center. I called them on tuesday regarding the second disc and was told to wait a couple business day. I called again today and they issued me a free in store coupon.
Is it me or it seems everytime I have to call them, I can't get a straight answer.

It sems to me, these tactics are becoming the norm ..
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post #3339 of 3794
6/15/12 at 11:02am
I got a reply email of two free in-store coupons to be sent when I complained of not receiving any titles in my queue for a whole week. When I replied back I never received the free coupons, they act like they have no idea what I'm talking about.
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post #3340 of 3794
6/15/12 at 2:08pm
I now have 5 titles in my queue (all short or long wait) and 15 titles listed as unavailable! All 15 are new Blu-Ray releases. We cancel next week. Bye bye Shlockbuster.
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post #3341 of 3794
6/15/12 at 2:54pm
I'm dropping mine down to two out at a time and increasing my Netflix subscription by one. Then I will re-evaluate in another month.
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post #3342 of 3794
6/18/12 at 5:54pm
Where is the distribution center for san diego?

thx
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post #3343 of 3794
6/19/12 at 8:36am
I called Blockbuster due to my own problems with show shipping. I was told this morning that Blockbuster changed its corporate headquarters from Texas to Colorado and that this caused the current delays.
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post #3344 of 3794
6/19/12 at 11:24am
I returned a movie to the store on 6/15 and it still shows that I have it at home. I called the store and they said they've been getting a lot of calls regarding the website not updating. Thinking I might cancel if they don't get this fixed soon.
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post #3345 of 3794
6/19/12 at 2:15pm
Goodbye BB. One disc in the last week and a half is unacceptable. Let's see if Netflix has gotten their act together.
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post #3346 of 3794
6/19/12 at 4:42pm
bb is so bad that i pay for nf even though i have bb for free with my dish movie pass.


anyone notice the blockbuster channel that has shown up on dish? can you rent movies to watch on that channel?
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post #3347 of 3794
6/20/12 at 10:32am
After calling several times and making the case for not receiving new titles since it had been a week since they were checked into blockbuster, I was sent 3 "bonus rentals" by mail in addition to a $3 credit.

In the past, I noticed titles were shipped with the expectation it would arrive within 2 days. Originally, it would take just 1 day, but then it began taking the full 2 days. Now, titles are listed with the expectation of arriving within 3 days. The problem then arises that the titles arriving early then confuses the blockbuster computer system if you turn around and get the title back before the full time has elaspsed. Obviously, for a 5 business day week, a 3 day time period then would begin to constrain title turnaround to 1 per week and reduce maximum use.
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post #3348 of 3794
6/20/12 at 11:09am

Having left Netflix during their price increase, I find BB to be much slower in getting Blu Ray discs mailed out.  I went to the 2 at a time plan and while it's still a bit slower, as long as the local BB store exists, it remains worthwhile.  The in-store exchange plan makes the difference - but, the minute that store closes, I'm done with BB.  I thought I read somewhere that Netflix was trying to phase out or greatly diminish their disc-by-mail program and promote their streaming service, so I don't know whether it would make sense to go back to them either.  I personally prefer Blu Ray over streaming for most titles, which dictates my options.

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post #3349 of 3794
6/20/12 at 12:06pm
Quote:
Originally Posted by flint350 View Post

Having left Netflix during their price increase, I find BB to be much slower in getting Blu Ray discs mailed out.  I went to the 2 at a time plan and while it's still a bit slower, as long as the local BB store exists, it remains worthwhile.  The in-store exchange plan makes the difference - but, the minute that store closes, I'm done with BB.  I thought I read somewhere that Netflix was trying to phase out or greatly diminish their disc-by-mail program and promote their streaming service, so I don't know whether it would make sense to go back to them either.  I personally prefer Blu Ray over streaming for most titles, which dictates my options.
I left NF under similar circumstances and returned to them the same way you potentially might.

The problem is, no matter how mad I get at them when they pull their stunts, they still get me discs faster and better than any other service. The problem is, overall, it's not so much that Netflix is better than the rest - it's that the others are so much worse (or too impractical, in the case of Red Box or buying everything I want to watch).

It's like choosing a slap to the face over a kick to the crotch.
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post #3350 of 3794
6/20/12 at 5:05pm
Since they screwed me this week I decided to just cancel. I increased Netflix to four out and I will end up saving $10 a month.

Sent from my HTC Rezound using Tapatalk 2
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post #3351 of 3794
6/23/12 at 3:57pm
I've been having the problem with titles not clearing the queue when I exchange in store. I've exchanged a disc, watched it, returned and and waited a day or two and it still shows the "by mail" disc in my queue. I resorted to reporting them as being returned to the store more than 24 hours ago in order to get a disc shipped. So today I tried watching a copy of Back to the Future III that I rented on Blu and it was unplayable. So I reported that as damaged or wouldn't play and now they won't ship me any discs until I return it and they review my account because a high number of reports. I only re-signed up for their "service" two weeks ago and this is BS. They have a crappy service and they want me to wait, likely, a week for them to review my account before I can get more discs. Are they going to credit me for that time? Not likely. It's the principal of the thing, and there is no way I'm waiting. If they don't ship me my discs on Monday I'll cancel and dispute their service charge with my CC company. This isn't right.
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post #3352 of 3794
6/23/12 at 5:22pm
LOL!!! I cancelled last week and sent back my last disc and what do I get in the mail today... another disc and when I check the website it shows that disc is not on my queue and I have no discs at home.

No wonder they are having problems.
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post #3353 of 3794
6/23/12 at 6:00pm
Quote:
Originally Posted by Killroy View Post

LOL!!! I cancelled last week and sent back my last disc and what do I get in the mail today... another disc and when I check the website it shows that disc is not on my queue and I have no discs at home.
No wonder they are having problems.

biggrin.gif
The same thing happened to me today. I checked the mail and there was a disc from Blockbuster. I checked my queue and there is nothing listed there at home. Of course I cancelled it a few days ago.
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post #3354 of 3794
6/25/12 at 7:57pm
I must be a glutten for punishment, but I decided to rejoin Blockbuster Online yesterday since this week had a bunch of new titles that i was interested in. Results? Mirror Mirror is On Order, and 21 Jump Street, The Artist, and Wanderlust are Unavailable. And nothing shipped today even though I have nearly 100 movies in my queue available. And the website is running like a dog today.
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post #3355 of 3794
6/26/12 at 7:55am
Quote:
Originally Posted by bob13654 View Post

I've been having the problem with titles not clearing the queue when I exchange in store. I've exchanged a disc, watched it, returned and and waited a day or two and it still shows the "by mail" disc in my queue. I resorted to reporting them as being returned to the store more than 24 hours ago in order to get a disc shipped. So today I tried watching a copy of Back to the Future III that I rented on Blu and it was unplayable. So I reported that as damaged or wouldn't play and now they won't ship me any discs until I return it and they review my account because a high number of reports. I only re-signed up for their "service" two weeks ago and this is BS. They have a crappy service and they want me to wait, likely, a week for them to review my account before I can get more discs. Are they going to credit me for that time? Not likely. It's the principal of the thing, and there is no way I'm waiting. If they don't ship me my discs on Monday I'll cancel and dispute their service charge with my CC company. This isn't right.

They flagged me for reporting that I returned discs to a BBV store and my queue wasn't being updated the last two weeks. A few months ago I sent back a bad disc. So I guess three strikes and your out. Even though two of those strikes were from me informing them of their system not working correctly. So now they won't be sending me anything back until they receive my last disc. And neither of the two discs I exchanged in-store the past two weeks is in my history either.

You're so correct that this is total BS! I sent them an email about it yesterday, but of course no reply. So I'll be calling their support and raising holy hell about this.
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post #3356 of 3794
6/26/12 at 8:04pm
I have a similar situation.

I returned 2 discs in store last week & they're still showing in my queue.

I reported them as returning to the store more than 24 hrs ago & I guess they flagged my account also.

They're still showing in my queue & I can't receive anymore discs.

Looks like it's time to cancel my account with them.

Whatever did happen it happened last week.

The same thing happened to me last week.

I've tried calling them for the last 3 days & it holds for awhile & then says we're experiencing a high call volume & then hangs up.

No wonder they're experiencing a high call volume if everyone is having this problem.

How do you get thru to them on the phone to let them know what is going on.

I've tired emailing them twice & calling them for the last 3 days & no one returns emails & I can't get them on the phone. What do you do?
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post #3357 of 3794
6/26/12 at 8:12pm
Just got off the phone with my local Blockbuster store.

They said they've received so many calls about this they can't count them.

He said when they moved the customer service center to Denver they moved them all at the same time so there's hardly anyone there right now to take calls.

They also said their computer can't communicate with the computers in Denver yet & that is why everyone is showing movies in their queue they've returned to Blockbuster stores for several days now.

They've given them no ETA on when it will be resolved.

Talk about a big mess! Looks like I'll definitely be cancelling.

I can't believe they would do this.
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post #3358 of 3794
6/26/12 at 8:53pm
Quote:
Originally Posted by PerryD View Post

I must be a glutten for punishment, but I decided to rejoin Blockbuster Online yesterday since this week had a bunch of new titles that i was interested in. Results? Mirror Mirror is On Order, and 21 Jump Street, The Artist, and Wanderlust are Unavailable. And nothing shipped today even though I have nearly 100 movies in my queue available. And the website is running like a dog today.

I'm glad I increased my Netflix queue when I cancelled Blockbuster again. I received The Artist and 21 Jump street from them today. Wanderlust doesn't show up on Netflix for four weeks.
But what typically happens was I would end up receiving titles that were long waits on Blockbuster, when Netflix first received them four weeks later. And usually Blockbuster was still showing a long wait. Act of Valor will be one of those since it's still showing long wait at BB but will be out on Netflix next week.
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post #3359 of 3794
6/26/12 at 8:56pm
Quote:
Originally Posted by marine92104 View Post

I have a similar situation.
I returned 2 discs in store last week & they're still showing in my queue.
I reported them as returning to the store more than 24 hrs ago & I guess they flagged my account also.
They're still showing in my queue & I can't receive anymore discs.
Looks like it's time to cancel my account with them.
Whatever did happen it happened last week.
The same thing happened to me last week.
I've tried calling them for the last 3 days & it holds for awhile & then says we're experiencing a high call volume & then hangs up.
No wonder they're experiencing a high call volume if everyone is having this problem.
How do you get thru to them on the phone to let them know what is going on.
I've tired emailing them twice & calling them for the last 3 days & no one returns emails & I can't get them on the phone. What do you do?

I had the same issue 1.5 weeks ago. The BB store manager and the BB CSR on the phone both told me that they had moved their database that weekend and it was causing issues with titles not showing up as being returned. The CSR had to remove the titles from my queue.
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post #3360 of 3794
6/26/12 at 9:58pm
Quote:
Originally Posted by aaronwt View Post

I had the same issue 1.5 weeks ago. The BB store manager and the BB CSR on the phone both told me that they had moved their database that weekend and it was causing issues with titles not showing up as being returned. The CSR had to remove the titles from my queue.

The only problem is when you call them on the phone now you can't get anyone on the line.

After 5 minutes of hold an automated voice comes on the line stating their experiening a high call volume & to call back later.

You can't ever get anyone on the phone.

I've tried 3 straight days. You can't get a CSR on the phone.
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