Originally Posted by Russell GR
Day 60 Update. Which Monday did you say?
First: I now understand part of the cause of my problems with Matt and he has my fullest sympathy. Matt has gone through a terrible personal experience and this resulted in the shutdown of his business.
Next: If anyone doubted the validity of my earlier complaints, read the last Thew750 post (Q50 on AVS Forum) again and look at the results:
Monday of next week was a week ago! I have no tracking number, no remote, and no explanation! UPS Ground is 2 days from KC to here!
This has been his MO since I first contacted him last April. HE HAS NEVER, EVER, DONE WHAT HE TOLD ME HE WOULD DO. NEVER! The only successful transactions have been when I dealt directly with his office manager.
In any case, it looks as if the best I can hope for is the return of my broken remote or the substitution of a used one. Some warranty service!
Last: I don't know if UEI intervened or not. But, it amazes me that they don't just end all this and send me a replacement remote. Maybe that is too big a decision for a VP to make?
I'll keep you posted,
P.S. I'm sure some members are tired of seeing posts on this subject. Believe me, so am I.
No, nobody is tired of it. We're all in this together...that's why we come here.
If the personal loss is true, Matt has my sympathies as well. But he is an adult who chose to take on the responsibilities of going into business for himself. Part of that includes responsibly shutting down the business if and when that becomes necessary.
I would collect all these communications from Matt and take them directly to Nevo/UEI. It is ultimately their legal responsibility to cover your warranty, so be sure to include a copy of that
as well. As a dealer, he is their representative and he has failed to act according to the warranty they have with you (and he has effectively stolen your remote). Pester them incessantly, and let them know you are willing to pursue legal action to compel them to live up to their warranty agreement.
It's time to dump Matt completely, and get serious with Nevo about this.