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BUG REPORT THREAD - BD-UP5000 Firmware Ver1.0 - Page 2

post #31 of 84
1/18/08 at 3:36pm
Does the FW update mean the player can decode TrueHD, DD+, and DTS-HD and send it via analog to a non HDMI receiver?
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post #32 of 84
1/18/08 at 3:45pm
Thread Starter 
Quote:
Originally Posted by delrmx01 View Post

Does the FW update mean the player can decode TrueHD, DD+, and DTS-HD and send it via analog to a non HDMI receiver?

No it does not. This firmware update is relegated to compatability issues experienced with certain Blu-ray titles.

This has been discussed at length in other threads, if you can in the future, please attempt to use the search utility. - this thread is for those with the update to report and discuss ongoing issues.
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post #33 of 84
1/18/08 at 7:11pm
Quote:


I inserted the Tears of the Sun BD disc after re-confirming that the LPCM audio distortion occurs with the Ratatouille BD disc. As soon as it started up the audio was already in distorted mode! I jumped to the main menu to start the main movie and the audio cleared (but it was in Dolby Digitial Multichannel mode). I switched audio selection to LPCM multi-channel and letting it play.

I think this firmware has introducced more severe audio problems for LPCM decoding. Now we have absolutely no reliable Hi-Def audio capability at all on this player...!

I have the same problem with almost every movie I have tried. I get distorting, crackling audio on Sunshine, Gladiator just two name two movies. I have tried audio over HDMI (to a RX-V2600) using PCM, as well as Bitstream over optical, both do the exact same thing.

The weird thing is Sunshine does it in similar parts of the movie when I tried replaying, so I exchanged my copy of the disc for a new one...and it does the same thing, in the same part of the movie (near the beginning while the crew is in the ship sitting around the table talking, and then on and off throughout the film).

This is a catastophic problem with this player as far as I am concerned. For the record, I had this problem before AND after the FW update. My HD DVD (Toshiba A1) player audio is flawless, so it isn't my amp.
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post #34 of 84
1/18/08 at 7:19pm
Also, I notice that if I fast forward a disc (Sunshine to be exact) and then tried to play it...the player would freeze and I had to power cycle the unit to fix it as it would just hang permanently 'paused' on a scene.

I wish these problems would get fixed...I really want to like this player but my patience is wearing thin...especially when I can buy a A35 for $250, and then wait for the new Panasonic 2.0 blu ray due out in a few months.

If we don't get another firmware update within the next week or so to address BASIC playability issues I will return this unit.
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post #35 of 84
1/18/08 at 7:29pm
Quote:
Originally Posted by vinnie97 View Post

I confirm Unbiased's report with one caveat. I *do* hear a slight glitch when the "angle" icon appears (I did not test this with the previous alpha/beta firmware). The "motorboating" sound degradation as he describes happened perhaps 10 times at least while I watched throughout the film. This doesn't coincide with the "angle" icon appearance but pausing and restarting sorts it out.

vinnie97, I retested the Ratatouille movie several times and you are right. I can confirm that the audio distorting symptom does not coincide with the "angle" icon poping up on the screen. The distorting audio can occur at random anywhere along the way as if it loses sync with the data stream. I am not sure if this is what very early posters were calling the "Motorboating" effect or not. After listening to the distorted raspy, gurgling (sort of like underwater) sound it does have a sort of motorboating oscillating repetitive beat to it when the distortion is happening.

I had the audio distortion occur on the scene where the Grandma in the house was blasting holes into the ceiling shooting at the mice. Just before the ceiling caves in. Then when the "angle" icon popped up a scene or two later, the audio cleared up again. At that point I rewound back to replay that same grandma shooting ceiling scene and the LPCM audio played straight through it without distorting. So that tells me that it can mistrack and distort randomly at any time during the movie. If some others are reporting that they've had this occur on the original firmware, then this new V1.0 firmware either made it worse (more susceptible) to this mistracking or just did not fix it at all.
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post #36 of 84
1/18/08 at 8:41pm
Quote:
Originally Posted by Nomb View Post

OK, well, I just tried others. These will not play, all bluray, all BD+:

Die Hard
Die Harder
Die Hard with a Vengeance
Live Free or Die Hard

Maybe not all BD+, but this red screen that pops up is from the "disc", not the player. Therefore, it must be a BD+ problem.

On my Sony SXRD set, with HDMI video and 7.1 analog audio to a Denon, I have no problem with Die Hard 1, which is the only one I have. It at least plays the first 5 minutes of the movie and FF & REV work as well.

This is what you call a "sometimes" problem, and probably dependent on hardware config. God only knows what the BD+ software is running as I'm sure Fox isn't telling. One of the problems with BD+.
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post #37 of 84
1/18/08 at 8:44pm
Just to throw another experience into the pile, I was watching KoH today and did not have any audio distortion, I still havent had the motorboating that others have reported.

I did have an issue with Sunshine (as I reported), but I have yet had to power off the player to clear a problem. I am always able to use some of the buttons.

I have used both analog and optical and have the player set to bitsteam audiophile (I havent changed it from that)....
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post #38 of 84
1/18/08 at 8:47pm
Quote:
Originally Posted by patsc23 View Post

i did call them - got to a level 2 tech, after telling the first two people i had no interest in speaking to them and have them read to me from a trouble-shooting pamphlet

apparently the firmware upgrade did not work for me..tech said it may be because the disc did not sit properly or there could have been an imperfection on the disc

regardless, i need to send it in and they'll put the proper firmware on for me...

i know someone mentioned the directions are there, but for the life of me I didnt see any....

Probably a write error on the disc. I had this happen a long time ago with a floppy and ever since I've used "verify" whenever I write something going into a program flash.
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post #39 of 84
1/18/08 at 8:47pm
One more thing, I would have people check the persistant memory and make sure thats clear. I know I had a Warner saved "cookie" or something in there, but not sure what movie thats from.
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post #40 of 84
1/18/08 at 10:07pm
Quote:
Originally Posted by unbiased View Post

vinnie97, I retested the Ratatouille movie several times and you are right. I can confirm that the audio distorting symptom does not coincide with the "angle" icon poping up on the screen. The distorting audio can occur at random anywhere along the way as if it loses sync with the data stream. I am not sure if this is what very early posters were calling the "Motorboating" effect or not. After listening to the distorted raspy, gurgling (sort of like underwater) sound it does have a sort of motorboating oscillating repetitive beat to it when the distortion is happening.

I had the audio distortion occur on the scene where the Grandma in the house was blasting holes into the ceiling shooting at the mice. Just before the ceiling caves in. Then when the "angle" icon popped up a scene or two later, the audio cleared up again. At that point I rewound back to replay that same grandma shooting ceiling scene and the LPCM audio played straight through it without distorting. So that tells me that it can mistrack and distort randomly at any time during the movie. If some others are reporting that they've had this occur on the original firmware, then this new V1.0 firmware either made it worse (more susceptible) to this mistracking or just did not fix it at all.

Yes, the LPCM derailment seems to be random indeed...however, this doesn't happen to all PCM-encoded features. For instance, on Lost Season 3, I've heard a more tame oscillation (with less distortion) in the menu once or twice but never in playback of the episodes that I recall. So not all titles are affected to the same degree...and it must be related to how the discs were authored since I think you reported it being present on Dolby Digital as well, yes?

EDIT: I just now saw CCastro's report of problem-free playback of Rat using Dolby Digital. I'll have to try for myself (Watching the last 20-30 mins of the movie with this setting afforded no problem...but I want to start from the beginning).
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post #41 of 84
1/18/08 at 11:02pm
Is it only the LPCM 24bit discs that have problems over HDMI? Is this a bandwidth issue?
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post #42 of 84
1/19/08 at 7:49am
Quote:
Originally Posted by vinnie97 View Post

Yes, the LPCM derailment seems to be random indeed...however, this doesn't happen to all PCM-encoded features. For instance, on Lost Season 3, I've heard a more tame oscillation (with less distortion) in the menu once or twice but never in playback of the episodes that I recall. So not all titles are affected to the same degree...and it must be related to how the discs were authored since I think you reported it being present on Dolby Digital as well, yes?

EDIT: I just now saw CCastro's report of problem-free playback of Rat using Dolby Digital. I'll have to try for myself (Watching the last 20-30 mins of the movie with this setting afforded no problem...but I want to start from the beginning).

Watched Underworld w LPCM analog outs thru Rotel Pre/Pro last night w 1.0FW installed and right of the bat was distorted. Switched to DD then back to LPCM and cleared right up for the rest of the movie and on a good note it seems the clipping distortion was gone! (at least on mine)

Also, tried Close Encounters last night and the pop-up menu once selected just keeps cycling thru all the choices and you can't stop it. Also at least with this film the audio kept getting out of sync w the picture (Analog outs w DTS selected) but a momentary pause hit seems to fix it.
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post #43 of 84
1/19/08 at 12:23pm
Just played with this a little being that HD-VE disc is in this format THE PLAYER IS NOT PASSING THE LFE TRACK AT ALL. Even with the PCM downmix to Coax the LFE track is missing PLUS there is absulutely NO bass management to the sub in the analog outs with THD. The "Small" speakers get crossed over but nothing goes to the sub.

This is important for now because discs like Resident Evil:Ext. ONLY has this track so NO LFE! I was trying to figure out why the other language tracks in DD5.1 made the PCM thru Prologic and THD 2-ch sound so thin!
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post #44 of 84
1/19/08 at 12:25pm
Quote:
Originally Posted by mcjimsey View Post

tried Close Encounters last night and the pop-up menu once selected just keeps cycling thru all the choices and you can't stop it. Also at least with this film the audio kept getting out of sync w the picture (Analog outs w DTS selected) but a momentary pause hit seems to fix it.

OK, Resident Evil: Ext. ALSO!
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post #45 of 84
1/19/08 at 12:39pm
Well...after my initial fury after dealing with audio issues on Sunshine and Gladiator (on new FW 1.0 by the way) I tried some more movies.

I played 3:10 to Yuma with PCM over HDMI and the disc video and audio was flawless, as was the (SD) version of Rescue Dawn that i just watched. It appears that the audio noise (motorboating?) issues are limited to certain discs only.
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post #46 of 84
1/19/08 at 1:09pm
Quote:
Originally Posted by mcjimsey View Post

Just played with this a little being that HD-VE disc is in this format THE PLAYER IS NOT PASSING THE LFE TRACK AT ALL. Even with the PCM downmix to Coax the LFE track is missing PLUS there is absulutely NO bass management to the sub in the analog outs with THD. The "Small" speakers get crossed over but nothing goes to the sub.

This is important for now because discs like Resident Evil:Ext. ONLY has this track so NO LFE! I was trying to figure out why the other language tracks in DD5.1 made the PCM thru Prologic and THD 2-ch sound so thin!

My Onkyo 805 was able to take the PCM via HDMI and apply Dolby Prologic which played the LFE channel nicely.
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post #47 of 84
1/19/08 at 1:19pm
OK, upgrading was a big mistake for me! Everything was pretty much working but I thought I would upgrade anyway to avoid future problems. Now, I can't play any blu-ray disks - the 5 disks I tried all will not play. HD disks seem ok, only tried 2. I guess there is no way to go back is there? This really sucks, for me, this upgrade is much worse than the original.
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post #48 of 84
1/19/08 at 4:53pm
Quote:
Originally Posted by mikea59 View Post

OK, upgrading was a big mistake for me! Everything was pretty much working but I thought I would upgrade anyway to avoid future problems. Now, I can't play any blu-ray disks - the 5 disks I tried all will not play. HD disks seem ok, only tried 2. I guess there is no way to go back is there? This really sucks, for me, this upgrade is much worse than the original.

That appears to be a sign that the update process did not work correctly. How did you do the update (Ethernet or CD)? How long did it take? If you used a CD, how did you burn it? Did anything happen during the process that didn't seem quite right?

Larry
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post #49 of 84
1/19/08 at 5:49pm
Quote:
Originally Posted by mcjimsey View Post

Just played with this a little being that HD-VE disc is in this format THE PLAYER IS NOT PASSING THE LFE TRACK AT ALL. Even with the PCM downmix to Coax the LFE track is missing PLUS there is absulutely NO bass management to the sub in the analog outs with THD. The "Small" speakers get crossed over but nothing goes to the sub.

This is important for now because discs like Resident Evil:Ext. ONLY has this track so NO LFE! I was trying to figure out why the other language tracks in DD5.1 made the PCM thru Prologic and THD 2-ch sound so thin!

True HD is only 2 channel this is a KNOWN problem from the start. The TrueHD multichannel fix will hopefully come in Q2, until then all you are going to get is 2 channel.
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post #50 of 84
1/19/08 at 5:53pm
Quote:
Originally Posted by mcjimsey View Post

Also, tried Close Encounters last night and the pop-up menu once selected just keeps cycling thru all the choices and you can't stop it. Also at least with this film the audio kept getting out of sync w the picture (Analog outs w DTS selected) but a momentary pause hit seems to fix it.


Not sure what you mean here, are you saying you cant get out of the Pop-up menu? Usually there is an "x" to close it its not like HD DVDs where it "slides" in and out with the arrow buttons. I have also been able to exit by pressing the pop-up menu button again.

I havent had any issues as far as movies being out of sync though.
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post #51 of 84
1/20/08 at 8:21am
Quote:
Originally Posted by PNYBOY View Post

My Onkyo 805 was able to take the PCM via HDMI and apply Dolby Prologic which played the LFE channel nicely.

If you have HD-VE please verify this with test tones to the LFE channel as the Coax/Optical AND analog outs do NOT process the LFE track.
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post #52 of 84
1/20/08 at 8:26am
Quote:
Originally Posted by Ph8te View Post

True HD is only 2 channel this is a KNOWN problem from the start. The TrueHD multichannel fix will hopefully come in Q2, until then all you are going to get is 2 channel.

I understand that it is downmixed to 2-channel but that downmix is NOT processing the LFE track according to HD-VE there is no output at all. So if you are passing the 2-channel PCM downmix to a Pro-Logic decoder it is going to sound thin with limited effects that are ONLY in the main channels.
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post #53 of 84
1/20/08 at 9:38am
New software produces random tearing at the start of video for Transformers running at 24P.
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post #54 of 84
1/20/08 at 9:40am
Quote:
Originally Posted by carljanderson View Post

2. I need a place to jot this down before I call Samsung tomorrow).

Well, I just got off the phone with a nice Samsung CSR regarding the distorted PCM on Meet the Robisons. She created a transaction number for me once I told I already had upgraded the firmware earlier this week.

I have to call Tech Support Level 2 tomorrow.
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post #55 of 84
1/20/08 at 8:40pm
Quote:
Originally Posted by lalittle View Post

That appears to be a sign that the update process did not work correctly. How did you do the update (Ethernet or CD)? How long did it take? If you used a CD, how did you burn it? Did anything happen during the process that didn't seem quite right?

Larry

You are correct. I first updated via the internet. I remember now that it stopped half way through because it said it lost the connection to the internet. I restarted it and it ran to completion. Anyway, that didn't work, as I said earlier I couldn't play any Blu-ray disks. I then burned a CD from the download and it went ahead and re-upgraded, now things seem back to normal.
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post #56 of 84
1/21/08 at 9:44am
The January firmware update did not fix the problems with the Star Trek TV series HDDVD boxed set. Some of the episodes still lock-up the 5000 (as reported in the 5000 Problem Disk thread, http://www.avsforum.com/avs-vb/showthread.php?t=958595)

Scott
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post #57 of 84
1/21/08 at 5:27pm
Just to confirm that with the new software I still have random audio drop outs over optical when watching Planet Earth HD DVD at 24P.
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post #58 of 84
1/22/08 at 5:04am
Im having glitches playing transformers at 24fs. any one experiencing this with any other movies after the new firmware? if so what movies ?
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post #59 of 84
1/22/08 at 6:44am
Quote:
Originally Posted by fneely View Post

Im having glitches playing transformers at 24fs. any one experiencing this with any other movies after the new firmware? if so what movies ?

I think the problem may be related to the 24fs. Most of the audio issues I have seen are with people playing movies at 24fs not at 60. Can people that have hte issue try again ag 60fs and see if that clears things up, I know it clears up the POTC menu issue, so thismay work with the audio as well.
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post #60 of 84
1/22/08 at 9:13am
"Pierrepoint" regular SD DVD repeated freezing during playback. Flawless when played from PS3.
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