Official Classe SSP-800 thread. - Page 159

Did this start since updating firmware? Maybe try reinstalling the firmware

No It started out of the blue. The unit already had the latest firmware from the factory. The unit is hardly 2 months old.

Before that try a full power down - up, if not already done.

Thank you Roger. Did that as well and no avail. Pulled all cords out powered down the unit for few minutes. Then reset to factory default and reconnected all cables. the HMDO OUT 2 works fine. The HDMI 1 shows the Oppo logo and then blanks out to a black screen. However I see the oppo displayed in the Video Preview Screen of the Classe.

^^ If you want to try reloading the FW, it couldn't hurt. But I have my doubts about it helping. Might give Classe a call and see what they suggest. Good luck!

What about other sources (cable or satellite) - same issue? Or only the Oppo

Any firmware changes on the Oppo or your display?

Tony,
I was able to get the firmware updated and now the SSP sees the amp
There was some challenges though, most to do with access to the amp and the rest with the USB to serial adapter cable. It was a challenge getting the driver for the adapter (it came up in either Chinese or some othe asian language I could not read) so had to do some digging and finally found it. The way my amp is installed access is blind to the back of it so you have to go by feel. The connector was buried underneath the speaker cable and I had a heck of a time getting the connector lined up and engaged securely. But once that was accomplished the update went flawlessly and the amp communicates with the SSP and all is good

Have a good weekend.

Best,
Tim

Cool. CAN is the best option if you are using Classe amps. Integrates nicely.

No Nothing. Working fine and then suddenly bails out on me.

Roger the unit does not allow me to do a firmware update. I tried both USB and Serial port connection.

Where in the process does the problem occur?

Are you using Windows?

Does the Downloader utility see the Comm port?

If not, maybe you need Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) as mentioned in Step 4 of the instructions.

Roger I am using Windows 7 and a USB cable. I see the Classe on Port 3. As per your advice installed the Visual C++ software as well. The first step was the unit was switched off. Launched the software, selected CPM Port 3, Then Switched on the unit, Software said unit detected and took me to a firmware update checkbox screen., Hot next and a backing up screen appeared and once that was done took me to a selection page where i chose the firmware file and then went to an update screen and did an update for 15 minutes. Once it is 100 % done it shows next button. However when I lick the button it says please turn on the unit when the unit is already on. When the update is done 100% should I just ignore the next button and switch off the unit and close the downloader and then turn the unit on. BTW today the situation got even worse the 2nd HDMI was working and we were watching a movie and suddenly in the midst of the movie that stopped working as well.

Sounds like you got the whole procedure to work fine.

Once the update is done, I just click the exit button to close the app, then switch off the SSP power, then disconnect the USB cable from the PC. I leave it connected to the SSP since I do a lot of FW testing.


Then it appears the problem is not the FW, which seemed unlikely, but was something you could eliminate as a possibility. Having done that, give Classe a call.

Just a thought, can you check the temperature of the SSP when the HDMI is acting up? Where is the SSP, in a cabinet or in the open? Is there adequate ventilation? Don't know where you're located but is getting into warmer weather. BTW if in the open is it on top of a heat source like an amplifier?

The unit is inside a salamander unit with adequate ventilation. The back of the Salamander is open and the font grilles will allow air to flow through. The amps are outside the salamander unit. I did not notice the temperature but will note the temperature next time.

New SSP-800 / CT-SSP Software available for download

Among other improvements:
- Added the Dolby Volume feature, selectable by input
- Added support for Dolby TrueHD DRC auto mode
- Added an OSD offset control to enable vertical repositioning of the OSD image



http://www.classeaudio.com/downloads/Downloads.htm?Path=/OPERATING_SOFTWARE

is anyone else getting an error message when trying to use Downloader 1.3?

No, what message are you seeing?

you getting a duplicate header error? I retried with ie9. Worked fine.

Is the Downloader_1v3.exe the latest correct file for install because it is dated 2/28/11?

I have an CT-SSP with HDMI 1.4 and use Windows 7 PC. The .pkg file dated 6/15/12 can only be used on Macs.

Also, are there any written instructions on how to install the software onto the CT-SSP? I've only had the unit for two months and this is my first update attempt.

Yes, 1v3 is fine. 1v2 works perfectly well, too.
Why do you say that?
It is located at the same page as the firmware package. Downloads folder. Instructions.

"The application has failed to start because he application configuration is incorrect. Reinstalling the application may fix the problem."

Did you try adding the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) as mentioned in the instructions? It's a showstopper without it.

yes. and the 2010 one when that didn't fix it

downloader 1.2 worked fine. 1.3 wouldn't

I had to chime in here as I have been having issues with my SSP losing the handshake with my projector through the HDMI. It worked for a while and then suddenly nothing but snow. I changed the cable to the other HDMI output on the SSP and no change. I disconnected my Oppo from the SSP and plugged it directly to the projector and it works fine. I have my SSP in a Salamander rack as well so I took it out and set it on top so that it gets plenty of air flow. No change.
I have a 24' AudioQuest HDMI 3 cable that runs to my projector and thought that maybe it was the issue but I put in my Anthem AVM50 in the SSPs place and it has run for a week or so and not had any issues. I contacted B&W and told them what was going on . I asked them what the recommended maximum HDMI cable length should be. They said it has been tested with a 15 foot length but he couldn't definitely tell me what the max length is. It was suggested that I try to recreate the problem using a component cable to see if it is only the HDMI or the entire video board. Haven't done that part yet. But I can tell you that when I swapped out the SSP for the Anthem boy did I miss the SSP sound. Sooo much more detailed than the AVM50. I missed it so much I reinstalled the SSP where I ran the HDMI from the Oppo to the SSP input, and then ran the SSP HDMI output to the AVM50, and that sends the video to the projector and the SSP sends the audio to my CA-5200. That setup works fine. I haven't had any video dropout using the Anthem kinda like a really expensive HDMI booster. I think the SSP has an issue with the length of the cable. Who here is running a long HDMI cable with their SSP? Any issues?

Best,
Tim

I was running prior to upgrading to a new projector a week ago a 25 ft length HDMI 1.3 spec from my SSP-800 to my old Infocus 7205 and never had a problem. I have upgraded to a new projector JVC RS55 and replaced the HDMI cable with a 1.4 spec cable without a problem. Maybe try a different HDMI cable? You know that the signal is being transmitted from your Oppo. Not that it is the same issue but don't you have to routinely clear out the "cache" or "que" in the Oppo? Not sure if that's the right word for the function on the Oppo?

Each is presumably better in some ways than the other, although I cannot say to what degree as I have not used the 5508. The presumed fundamental sonic benefits of the SSP are probably less of an issue for movies, and since you have the CP-800 your music life is in those capable hands. Now if you were keen on music in surround instead of stereo, that might tip the balance a little.
No.
In functional respects, the Onkyo is a tour de force in that it has XT32 and the various surround modes that support 9.2 audio output. The SSP cannot do more than 7.1 formats (the Aux outs can support a 2nd sub and some other things, but not 9.1).

Thank you Roger. I don't listen to music in surround, but occasionally I will listen to a blu-ray concert (10%of the time). You can obviously appreciate my repeated "wow" moments with the CP-800 (my first Classe' product)....and hence the reason why immediately started thinking SSP-800. I think for now I will stick with the Onkyo 5508 and start saving my pennies for two CA-M600's.

I run 35 ft cheap (mycablemart.com) HDMI from the SSP to a modified 9"crt and have no problems.