Originally Posted by onek
I ordered the 6500A almost 2 months ago on 12/11/2007 from Digital Connection.
But until now my order status is still pending and get get kind of upset that
it takes so long. I read that others got it already so i am disappointed of Digital Connection that they not give any updates on the order satus.
At mpcclub others have similar issues with DC.http://www.mpcclub.com/modules.php?n...15271&start=31
So better take another Reseller...
Hi, Onek. Today is day after Friday and I still have no shipping confirmation or any email notifications that it was delayed. Frankly, I am not surprised.
Clearly, Digital Connection is highly overwhelmed with their orders so I decided to help them. I'll call them on Monday to cancel my order. I suggest you do the same. I still want the player and gonna buy it from another reseller that claims to ship the same business day if your order placed before 2PM.
Here is the history of my order:
31 Dec 07 - the pre-order placed, got confirmation email
2 Jan 08 - an email asking preferable shipment method, have chosen USPS
25 Jan 08 - an email saying that DC will have my player on time on or before Feb 1
01 Feb 08 - my credit card was charged for the total player + shipping
06 Feb 08 - an email asking whether I want a free FW upgrade, instantly replied NO
12 Feb 08 - I became impatient and called DC to kick somebody's ass, the answer was that my player is packaged and is ready to ship, the guy swore to ship it no later than Friday, 15 Feb
Today is 16 Feb and my order status is still pending
Additional info that may have delayed the order:
* internal HDD installation - No, didn't order one
* free FW upgrade - No, voted to not do it
* billing address is different from shipping address - No, they are the same
This is not my first order from DC and I didn't have any problems with the first one. Based on the number of buyers facing the same delays I can say that they are occasional.
But there is still a chance that you will wait for your item for a long time. And, of course, the claim that your card is not debited before your order is shipped is simply not true. On Monday I will have 18 days delay after my credit card was charged.
P.S. For those who don't know how long it takes to ship a product, I can tell that it is no longer than 1-2 minutes. I did it many times selling on eBay. You just need to print a shipping label (30-60 seconds) and order a free courier pickup (additional 30-60 seconds).
Edit: apparently my order was really shipped on Friday as promised, the problem was bad DC-customer communication. So, the history update is the following:
15 Feb 08 - finally my package shipped!