Quote:
Originally Posted by
AbMagFab 
I guess we'll just disagree on this. If a client wants a BMW, then give him a BWM. If a client wants music around his house, then give it to him as cost-effectively as possible.
They're not really the same thing.
If a client wants Crestron give him Crestron or give him a radio shack all in one? How is a BMW any different than the entry model KIA?
Performance? Reliability? Cool factor?
These terms can be applied to Crestron or Sonance when being compared to lower end products.
I dont see a difference so i think we will have to agree to disagree on this one.
Quote:
Originally Posted by
AbMagFab 
And rarely does a client know enough to say they want the $200 speaker versus the $20 speaker, especially when explained and demo'd to them. However if they do, then by all means give it to them.
A patient at a clinic rarely knows enough to say "can you get my antibiotics from Canada i hear they are just as good and quite a bit cheaper".
If a CI's business model works because he uses a specific brand of in-wall speaker why should he sell anything else? His choice was made for many reasons other than price just like a clinic's choice to use a specific brand of antibiotic was.
Quote:
Originally Posted by
AbMagFab 
However I have yet to meet anyone who won't say "yes" to saving money, all things being equal enough. And these speakers fall into this category, IMO.
What about you allows you to say speakers are ok to save money on but if i want a BMW i will buy a BMW? I drive a dodge minivan but i have a Crestron system in my family room. The guy next door has a boat but doesnt have a DVD player.
Everyone has what they see value in and a budget in mind while shopping. There are guys out there right now browsing audiogon looking for a $1500 power cord for an amplifier they paid $1000 bucks for at ebay. There are guys at BMW looking at $100k cars when right down the street they could get a kia for $15k.
Most of my customers dont know the difference in a $20 speaker vs. a $200 speaker or $10000 speaker for that matter. What they do know is that there system performs above and beyond the way they imagined it would. Thats because i invest my time into providing a better experience vs. demoing multiple brands of speakers.
This is the difference in a Custom Installation company vs. monoprice or Bestbuy. Monoprice's business model is to move as many boxes as they can as fast as they can. A CI's business model is to provide a solution that exceeds the clients expectations. These are 2 very different beasts. The confusion is caused because at the end of the day.. its all just speakers to some. In a box on a shelf they might seem similar but in a real world application they are very different.
Quote:
Originally Posted by
AbMagFab 
And therein lies the issue, I think. Why not? Why not offer, with whatever caveats you want, a speaker that can save your customer 75-90% on h/w costs? Let them make the informed decision, versus making it for them.
I wont and cant offer the customer speakers that save them 75-90% because i am not an online retailer who drop ships products directly from the factory in China. Thats not the business i am in. CI's provide solutions. Monoprice sells products.
However, as i said before.. the client is free to use whatever they want. So long as they obtain it and assume the risk for the product. If they want to use mono price speakers they can and the labor bill will be the same. If they want to use a Vizio display that doesnt have discretes they have to pay extra because it takes longer for me to make it work properly.
When someone gets sick they go to a doctor. When someone gets sued they get a lawyer. When someone wants distributed audio they call a CI.
No one trys to find operating room equipment online or trys to suggest that the lawyer does something differently to cut down on costs so why is it that you assume a CI should change the way he does business?
Would you rather that all doctors and lawyers run their business so that the invoice is as low as possible or would you rather them run their business in a way that will produce the best possible end result? I dont want them cutting corners just like i dont want my mechanic or landscaper cutting corners. Why would anyone want their CI to cut corners?
CE products have become easier to integrate and great websites like this and places like monoprice have opened up the market for more people to enjoy our toys. Thats great.. but why should it be a reason for a CI to change the way they do things?
Quote:
Originally Posted by
AbMagFab 
Completely agree. However (IME) it seems like the CI's fall far more often into the Monster/Sonance/Belden/etc. camp, than into the doing what's best overall for the customer and looking to services, not product, to make their money.
I never push snake oil cables & green CD pens

but i will suggest good speakers and amplifiers. We typically sell Triad and Focal in-wall/in-ceiling speakers. Sonance are good but IMO nothing compares to Triad and Focal. They blow away all other in-wall/in-ceiling speakers and do a good job competing with most floor standing and book shelf speakers. These speakers can act as background noise or be cranked for a crazy party.
As far as i am concerned, using a product i know will knock their socks off is doing whats best for the customer.
Edit... Adding.. I just thought about this while rereading.
We sold Fujitsu plasmas for as many years as they were available. We never sold any other brand, not even once. Fujitsu was one of the more expensive displays on the market. We never offered anything else because we knew we could integrate them (discrete IR and RS-232), we knew they had a quality product and we expereinced zero failure with them.
1 year after the death of Fujitsu we gave samsung a shot. 5 plasmas zero RS-232 jacks. No warning no reason.. samsung just decided to remove the RS-232 jacks. So now what? Now we waste hours (i would guess 20 total, thats about $2500) trying to figure out how to use the Ex-Link jack as an RS-232 port. Samsung support has no idea what were talking about "ex what" or "thats for a motorized mount". Finally we get it figured out and the POWER ON command doesnt work but everything else does once the Plasma is ON. So that means RS-232 is worthless and we have emitters hanging off the front of 5 very nice looking plasmas.
We no longer offer Samsung and we advise clients to stay away from them. This is a perfect example of why CI's push the products they do. While a samsung and a fujitsu might look the same sitting on a shelf or while browsing bestbuy.com.. they are 2 totally different beasts. One works and one can be properly integrated into a custom installation.