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No Hd Pal Support For Pal Hd Toshiba Hde1?

post #1 of 21
2/11/08 at 12:07am
Thread Starter 
Hello,
I feel I must be the most frustrated person on the internet right now.
Over 12 months ago, I purchased a Toshiba HDE1 here in Australia.
The sole purpose was to get an early start on playing hd movies via 3x technology available only as I understand on HD DVD format.
Much to my dismay over 10 months ago, I quickly found that only the lucky NTSC countries were able to import ntsc source material and create these 29.97fps/60hz home movies on red laser 3x dvd and in turn play as 1080i output in the hd A1...(the US equivalent or to some degree cited by Toshiba as a lesser unit to the Euro HD E1)
The only way to have our European HD E1's to play is to convert the source HD PAL material to HD NTSC and in turn create the hd redlaser movies with such as movie factory.
FOR OVER 11 MONTHS TOSHIBA HAS BEEN PROMISING A FIRMWARE UPDATE TO ALLOW PLAY BACK FOR DIRECT SOURCED 25FPS/50HZ 1080i material.
I have purchased the unit new almost 12 months ago and STILL.... TOSHIBA CANNOT/ WILL NOT STATE EVEN IF !!! LET ALONE WHEN A FIRMWARE UPDATE WILL BE PROVIDED TO FIX THIS MAJOR PROBLEM. My new machine is way out of date and STILL NOT BEEN USED !
For heavens sake, we here in Aussie land of PAL where ALL our Tv's, camcorders etc etc are all PAL, I CANNOT BELIEVE TOSHIBA IS NOT SUPPORTING THEIR PRODUCT !!
I have gone to the trouble of contacting/phoning UK direct who in turn tell me that I must deal with the Australian support.
The Australian support / technical for Toshiba is a disgrace !
As late as today, their support man tells me that the lastest version v2.7 / v2.8 addressed that some time ago !!
I've explained it was simply a 24p output improvement on the hdxe1 and clearly not an update to allow 25fps hd playback.
Has anyone out there got some suggestions of what may be able to done to either...
1. Make direct contact with Toshiba Japan and get a realistic answer.? (no other Toshiba support group on this planet can tell me what their own mother company is planning !
2. Rally support and THROW ALL TOSHIBA HD PAL DVD PLAYERS AWAY WITH ACCOMPANYING OUTCRY TO TOSHIBA. (I cannot understand their intent on lacking support given recent uprising of the opposition Blu Ray )... maybe this is why some studios have pulled out?
3. Get this stupid machine playing hd pal sourced ANY WAY POSSIBLE??
Thanks in advance.
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post #2 of 21
2/11/08 at 1:35am
Quote:
Originally Posted by gearo View Post

Hello,
I feel I must be the most frustrated person on the internet right now.
Over 12 months ago, I purchased a Toshiba HDE1 here in Australia.
The sole purpose was to get an early start on playing hd movies via 3x technology available only as I understand on HD DVD format.
Much to my dismay over 10 months ago, I quickly found that only the lucky NTSC countries were able to import ntsc source material and create these 29.97fps/60hz home movies on red laser 3x dvd and in turn play as 1080i output in the hd A1...(the US equivalent or to some degree cited by Toshiba as a lesser unit to the Euro HD E1)
The only way to have our European HD E1’s to play is to convert the source HD PAL material to HD NTSC and in turn create the hd redlaser movies with such as movie factory.
FOR OVER 11 MONTHS TOSHIBA HAS BEEN PROMISING A FIRMWARE UPDATE TO ALLOW PLAY BACK FOR DIRECT SOURCED 25FPS/50HZ 1080i material.
I have purchased the unit new almost 12 months ago and STILL.... TOSHIBA CANNOT/ WILL NOT STATE EVEN IF !!! LET ALONE WHEN A FIRMWARE UPDATE WILL BE PROVIDED TO FIX THIS MAJOR PROBLEM. My new machine is way out of date and STILL NOT BEEN USED !
For heavens sake, we here in Aussie land of PAL where ALL our Tv’s, camcorders etc etc are all PAL, I CANNOT BELIEVE TOSHIBA IS NOT SUPPORTING THEIR PRODUCT !!
I have gone to the trouble of contacting/phoning UK direct who in turn tell me that I must deal with the Australian support.
The Australian support / technical for Toshiba is a disgrace !
As late as today, their support man tells me that the lastest version v2.7 / v2.8 addressed that some time ago !!
I’ve explained it was simply a 24p output improvement on the hdxe1 and clearly not an update to allow 25fps hd playback.
Has anyone out there got some suggestions of what may be able to done to either...
1. Make direct contact with Toshiba Japan and get a realistic answer.? (no other Toshiba support group on this planet can tell me what their own mother company is planning !
2. Rally support and THROW ALL TOSHIBA HD PAL DVD PLAYERS AWAY WITH ACCOMPANYING OUTCRY TO TOSHIBA. (I cannot understand their intent on lacking support given recent uprising of the opposition Blu Ray )... maybe this is why some studios have pulled out?
3. Get this stupid machine playing hd pal sourced ANY WAY POSSIBLE??
Thanks in advance.

mate ive tested the 3 players and can confirm the pal hd play back on the hd-e1/hd-ep10/hd-xe1 ....... so maybe you should get your facts right before acting like a fool in 2.8 it was a fix to allow it to play hd pal ....... maybe you should be asking the right people in the australian forum......also pull your player out of the box and use it see for yourself.......
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post #3 of 21
2/11/08 at 1:45am
Thread Starter 
You really do think I have not chased every possible avenue?
Only a fool presumes... lets stick to my basic outline.
Feedback is welcome.
If you really have done all these tests with the results you claim, what then is the reason my HDE1 (together with 2 other machines I have followed up with our local retailer Harvey Norman ), the 1080i PAL source keeps coming back with the "error"
"disk is wrong format" statement.
Please do not insult my intelligence as I have posted in anticipation for positive and helpful outcomes.!
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post #4 of 21
2/11/08 at 2:19am
Quote:
Originally Posted by gearo View Post

You really do think I have not chased every possible avenue?
Only a fool presumes... lets stick to my basic outline.
Feedback is welcome.
If you really have done all these tests with the results you claim, what then is the reason my HDE1 (together with 2 other machines I have followed up with our local retailer Harvey Norman ), the 1080i PAL source keeps coming back with the "error"
"disk is wrong format" statement.
Please do not insult my intelligence as I have posted in anticipation for positive and helpful outcomes.!

have you actually played the disc in any player yet the reason i say that is because , it is quiet common like burning a disc to fast or also depending on what disc you use as ive tested sony disc and 8 out of 10 didnt work no matter what speed i used., im telling you it works where as in 2.7 it didnt work ...2.8 does ive tested alot of disc on all 3 players cheers mate if you are from sydney im happy to show you it works....
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post #5 of 21
2/11/08 at 10:01pm
Thread Starter 
hi and thank you.
I've rang Toshiba Australia earlier today and outlined your point on the version2.8.
When I asked the technical dept to send me the v2.8 disk last week, they told me I could get it from the net/ethernet connection.
When this was done, the hd e1 only saw the v2.7 available.
When I rang back, he has told me that although he would send me the latest version, it would give the same results as v2.7.
It sounds like you may be on the right track for me.
I've rang again this arvo requesting v2.8, albeit they said again it would make no difference and clearly are confused with v2.7 being to do with 24p rather than my issue with 25fps 1080i.
Thanks again for your information and I will get back here to report once I get a Toshiba supplied v2.8 disk.
ps.
Anywhere to download v2.8 from as the hde1 is still only seeing v2.7?
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post #6 of 21
2/12/08 at 6:05am
Quote:
Originally Posted by gearo View Post

Anywhere to download v2.8 from as the hde1 is still only seeing v2.7?

I think you can download it from the Australian Toshiba website. That's the first place that I would look if I lived down under.

http://www.toshibaav.com.au/service_...ad_centre.html

http://www.toshibaav.com.au/support/...Ver2.8_AUS.zip
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post #7 of 21
2/12/08 at 6:06am
Quote:
Originally Posted by gearo View Post

You really do think I have not chased every possible avenue?
Only a fool presumes... lets stick to my basic outline.
Feedback is welcome.
If you really have done all these tests with the results you claim, what then is the reason my HDE1 (together with 2 other machines I have followed up with our local retailer Harvey Norman ), the 1080i PAL source keeps coming back with the "error"
"disk is wrong format" statement.
Please do not insult my intelligence as I have posted in anticipation for positive and helpful outcomes.!

gear, there is no such thing as PAL or NTSC HD. HD is HD!!! It can be 50Hz, 60Hz, 25HZ, 24Hz but it is High Defintion. It absolutely has nothing to do with NTSC or PAL.
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post #8 of 21
2/12/08 at 8:36am
Quote:
Originally Posted by CKNA View Post

gear, there is no such thing as PAL or NTSC HD. HD is HD!!! It can 50Hz, 60Hz, 25HZ, 24Hz but it is High Defintion. It absolutely has nothing to do with NTSC or PAL.

Maybe this is what Gearo is talking about? From page 6 of this PDF file.



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post #9 of 21
2/12/08 at 12:28pm
Quote:
Originally Posted by N8YWF View Post

Maybe this is what Gearo is talking about? From page 6 of this PDF file.




I know what he is talking about. I was just responding to him calling 1080i 50Hz HD PAL, which it isn't.
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post #10 of 21
2/12/08 at 11:20pm
Thread Starter 
thanks guys for pointing out what all people seem to agree they already know regards in correcting the question ????~
Albeit correcting questions are not much help, I must greatfully thank hdxa1 user who has provided solutions and headed me back to check some confusion with the v2.7 vs 2.8 firmware with Toshiba.
I've since outlined to Toshiba tech in Aus. that v2.8 was highlighted by hdxat user as meeting my needs while v2.7 did not.
ALLELUIA v2.8!
IT WORKS!
I cannot understand why the masses do not celebrate !
People with hd pal camcorders in PAL land can now edit, author and play hd movies at extremely low cost (few dollard per disk).
For home movie enthusiasts as myself, a godsend while the war continues !!
now so long as I can easily convert my 3x hd dvd's back to mpeg2's for reuse, if hd dvd ever dies ! (not sure how to just yet)
Thanks again !
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post #11 of 21
2/13/08 at 12:49am
Quote:
Originally Posted by gearo View Post

thanks guys for pointing out what all people seem to agree they already know regards in correcting the question ????~
Albeit correcting questions are not much help, I must greatfully thank hdxa1 user who has provided solutions and headed me back to check some confusion with the v2.7 vs 2.8 firmware with Toshiba.
I've since outlined to Toshiba tech in Aus. that v2.8 was highlighted by hdxat user as meeting my needs while v2.7 did not.
ALLELUIA v2.8!
IT WORKS!
I cannot understand why the masses do not celebrate !
People with hd pal camcorders in PAL land can now edit, author and play hd movies at extremely low cost (few dollard per disk).
For home movie enthusiasts as myself, a godsend while the war continues !!
now so long as I can easily convert my 3x hd dvd's back to mpeg2's for reuse, if hd dvd ever dies ! (not sure how to just yet)
Thanks again !

im glad i could help buddy .......
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post #12 of 21
2/26/08 at 1:40am
wow thats amazing beucase my ep10 says the same thing when i try and play a pal HD-dvd (3XDVD) in it, i'm updating to 2.8 now and hope it works ( was on 2.2 out of the box ) will let you know, man this would be so000 good if it works... but if it doesnt it ok, becuase i made a ntsc hd-dvd ( 3xdvd ) and it played on the ep10.. but it would be nice to make a pal dvd and have it work... will keep you updated.

EDIT: it worked perfectly !!!!!!!! thanks guy i'm so glad i came across this thread !! pal 3xdvd's woo hoo !!
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post #13 of 21
2/26/08 at 2:36am
Thread Starter 
what do we do now that hd dvd is dead'?
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post #14 of 21
2/26/08 at 4:31am
Quote:
Originally Posted by gearo View Post

what do we do now that hd dvd is dead'?

i'm using it to create hd-dvd on standard dvd's its the cheapest solution out there.... if you wanted blue ray then you would need a BD burner wich is expensive and BR blanks still very expensive today.. so i think the toshy hd-dvd players will hold up well for those making home made hd-dvd's on normal dvd's to watch on their hd tv's.
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post #15 of 21
2/26/08 at 7:28am
Thread Starter 
thats true by a long shot !
The problem, I see is that longer term there will be no back compatability with the blu ray and conversion back from the hd evo files will be messy, requiring recoding and demultiplexing.. more loss of quality?
Anyone considered a way around this?
thanks.
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post #16 of 21
2/27/08 at 2:36am
Quote:
Originally Posted by gearo View Post

thats true by a long shot !
The problem, I see is that longer term there will be no back compatability with the blu ray and conversion back from the hd evo files will be messy, requiring recoding and demultiplexing.. more loss of quality?
Anyone considered a way around this?
thanks.

i have successfully converted HD-dvd *.evo files back to HDV standard *.m2t files and they look great, i didnt evan notice a quality loss - if so its minimal. i used TMPGEnc4 and it work great. so when blu ray burners and blanks become cheap and the norm all hd dvd can be converted to blue ray via the *.m2t created from the HD-dvd *.evo file

regards Marty.
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post #17 of 21
2/27/08 at 3:13am
Thread Starter 
HI AND THANKS MARTY..
This sounds like a good option for me also.
The big question for me...
Did you have to rejoin the evo files as my recollection is that once authored on hd application such as movie factory, the original source mpeg is split into several evo files (similar to vob's in dvd authoring) ... I think about 1 gib in size but not sure.
How did you overcome this?
thanks.
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post #18 of 21
2/27/08 at 3:15am
Thread Starter 
just one more thing ...
I've noticed that I can simply rename the evo files to mpg and all plays ok on the pc..
Did TMPG take much time converting?
Wonder what would happen if we just joined the renamed evo's on the 3x hd dvd and tried getting back the original mpeg?
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post #19 of 21
2/27/08 at 4:28am
Quote:
Originally Posted by africanmarty View Post

i'm using it to create hd-dvd on standard dvd's its the cheapest solution out there.... if you wanted blue ray then you would need a BD burner wich is expensive and BR blanks still very expensive today.. so i think the toshy hd-dvd players will hold up well for those making home made hd-dvd's on normal dvd's to watch on their hd tv's.

sure you can do that but using a dvd9 you lucky to get 1 hr of recording time, i guess its ok for home movies......
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post #20 of 21
2/28/08 at 3:34pm
Quote:
Originally Posted by gearo View Post

HI AND THANKS MARTY..
This sounds like a good option for me also.
The big question for me...
Did you have to rejoin the evo files as my recollection is that once authored on hd application such as movie factory, the original source mpeg is split into several evo files (similar to vob's in dvd authoring) ... I think about 1 gib in size but not sure.
How did you overcome this?
thanks.

no it was one .evo (but i only had one movie on the HD-dvd9 disc) file that i opened and converted. it took a little while ( on a amd dual core 6000+ ) but came out great. i didnt have to join any evo's as i only had the one.
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post #21 of 21
2/28/08 at 3:36pm
Quote:
Originally Posted by Bud-man View Post

sure you can do that but using a dvd9 you lucky to get 1 hr of recording time, i guess its ok for home movies......

yes that what i would be using it for, but you could lower the bitrare if you get desperate to squeeze a bit more onto a disk, but since dvd blanks are so cheap i woudn't evan bother, i'd just split it onto 2 disks or more if i had to.

marty.
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