Denon 3808/4308/5308 Firmware Tracking Thread - Page 2

No, I didn't. I wouldn't think you'd need to do so either. The only anomaly I've had since the update was that I had to renew my main computer's IP address after losing my Internet connection. That may, or may not, be related. Oh, and I'm still having that problem of the song title display not changing after the song changes on an Internet radio station.

Just got my 3808 today did the firmware update and she seems to be working no problem (like it a lot better then the sony 5300 i returned) ps im In Canada if that matters to the thread.
Jeff

My update went fine, but I initially thought it had hosed my networking. It turns out the 4308 had found my old wifi network (802.11a, for an old PowerBookG4) instead of the new network. I suspect the 4308 actually saw both, and I could have told the 4308 to use the second one, but I opted to just unplug the old airport and tell the 4308 to search again. It found the new network fine (with my password info I had entered weeks ago) and everything appears OK so far - internet radio has more song details and seems more stable. I did lose the net favorites and presets I had previously configured...

so how do I would save my configuration just before doing the update and make copies of all the web setup pages so I had something to go back to.

Hi to anyone. I'm from Italy. Did you know if can I update my AVR-4308 European version with the last fw version from denon's web site?
thx to all

Thanks so much for this thread, CaptAVS!

Although it seems like no one who has posted on this thread has had issues with the update download, I thought I would post my experience in the event that it may help someone who could be having issues.

I tried for a week to download the update (more appropriately, my 3808ci tried over and over again, rendering it useless when connected to my network). To a novice like myself, it appeared as though it was updating - it would cycle through the various components but would then fail at Ether WP. In actuality it wasn't updating at all.

I played around with numerous settings in my router. The combination which seemed to work was disabling Universal Plug n Play (UPnP) and the DHCP server, assigning a static address to the receiver. Under this configuration, the update finally took place.

Of course, this may simply have been a coincidence, maybe the Denon servers started working, the stars aligned, etc. But if you are having difficulty downloading the update, you may give this a try.

Apparently, in most cases you don't need to do the master reset. BUT, in my case and at least one other, video was gone after the update and required a master reset with loss of the configuration data. In my case, even restoring the saved configuration caused the video to go away so I had to do the configuration all over again. Be sure to save your configuration before you do the update although that's not guaranteed to work.

There's a place in the web setup to save your configuration. Beyond that, just print out all the setup pages. Unfortunately not everything is on the setup pages.

The Denon website says, "There will be no updates available for units with serial numbers of xxx17331 or higher." Therefore I did not check my firmware until several weeks after I got the 3808 with a SN higher than xxx17331. To my surprise, my unit only had main 1.28..., i.e., Firmware #1! So, don't trust that SNs and check yrself for sure.

After my update, it directly went to main 1.69, an unofficial #3 (?).

Has anyone tested playing the Pan's Labyrinth HD DVD after the firmware update to see if the 7.1 DTS-HD MA shows up on both sides?

Wow, seems like someone had the same problem I do (I say I do as I still do).

My saga begins with failing updates pretty early in the process. I started trying to update the firmware right after I got my 3808 the 2nd week in January. It actually never gave me a failed message, it just took my entire network (router) down. It was a Linksys and when it failed the 'internet' LED went from green to yellow. A power cycle was required to get things back working again. Being an IT person for like, say over 25 years I researched the router and what it meant when that LED turned yellow (nothing in the router's log as it simply 'went to lunch). Linksys doesn't even know what it means. Looking back after discovering this site, it might be the plug and play being enabled, I might attempt again with this router, but read on...

To make a long story a little shorter, and not easily being able to direct-connect the 3808 to my cable modem, I remembered I had a Netgear prosafe vpn router. I put that in place and low and behold I got the update......well, until the Ether part. and it failed. Nothing I seem to do gets it past that point and like mentioned above, if I leave the ethernet cable connected the unit goes into an automatic firmware upgrade rendering it un-useable. Fortunately I do not use internet radio or music sharing, it's just a freakin' pain to reset all of my parameters every time I try (sometimes they go away, sometimes they don't, and of course do go away when I do a full reset). If I'm quick enough I can do it in the web interface BEFORE the unit goes into an automatic upgrade attempt.

Ok, so the story isn't so short. I haven't tried this in the last 3 weeks or so. Reading that there is a Feb update AND the suggestion that jsbtn posted, I figure I'd try again. It started updating everything again (probably due to the Feb release), but fails on the Ether still. To make matters worse, without the ethernet cable attached, it still attempts an update (displays the message on the front). I though this was due to me giving it a static IP and it being dumb enough to try without a link. I was wrong.. set it back to DHCP and it still tries.

Maybe I'll break down and get my roll of cat5 and make a 100' cable and run directly to the cable modem and give that a whirl.

Thanks for putting up with my vent. Fortunately the unit still works and it hasn't become a brick, it just has a perpetual message about attempting the update and the connection failed!

Rick

Well...I thought my 1.69 firmware download went smoothly, but I guess I spoke too soon.
First, shortly after the download my entire network went down and it took two sessions with Linksys support in India to get my three computer connections, along with my three AV components (including the 3808), that are connected to the network back up.
As for the '3808, I'm now able to play songs from my Windows Media 11 music server, but Internet radio is all screwed up. For example, when I try to tune in stations that were in my Favorites list before, I get various Server Error or Connection Down messages. And if I am lucky enough to tune in one of my previously saved "Favorite" stations, I can't get out of it to select another station. None of this was happening before the firmware download. I should have taken the advice not to do it.

I did try that, which reloads the Net/USB interface correctly, but then when I go into Internet Radio the above-described problems still occur. As mentioned, some stations do come in, but once they're tuned I can't change to other stations. How do I enable UPNP?
BTW, has anyone heard from DenonJeff on this?

Thanks...I'm going to try that right now. Mind staying online for a little longerso I can check back with you as to whether or not it works?

No luck. What was your other suggestion regarding the router, though I'm reluctant to mess too much with that after calling the corner Delhi twice already.

Just to let people know, I was able to update two previous times, but this time I was not able to update my firmware through Comcast. I tried direct connection, through a router, and various combinations without any luck at all. At the suggestion of Captavs(thanks!!), I took my unit to my fathers house who has Optimum Online, and the update worked without a hitch.
I called Denon Support, and they said they are aware of the issue, and have contacted comcast, but no resolution was found as of yet.

Anyone else have this problem? Please report it if you do.


Thanks

Updated here, no problems... at all.. Hard reset was not needing or anything, work like before...

I have 3808ci reciever with a SONY XBR4 46" and I tried running a firmware update today. After 3 hours, its been stuck with the message:

Main firm 1/14
Updating 00%

Is this normal? The manual said it should only take 1 hour. Can I render my reciever useless if I shut it off midway?

Its my 1st time ever updating.

Just updated the 4308. No master reset. No problems so far. Have yet to check out the Internet radio reported problems.

No, sounds like you internet connection somehow was interupted. You have very little choice but to shut it down and try again. If you have problems, try a master reset.

Crap i didnt look at them when i did it and all i can see when i looked now is that it says i have the latest firmware is there another way to see it??
jeff