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Denon 3808/4308/5308 Firmware Tracking Thread - Page 122

post #3631 of 3803
5/27/10 at 5:55am
Quote:
Originally Posted by captavs View Post

Call Denon technical support department. Denon will need to fix this in their database.

I am just waiting for their offices to open. I am on a diferente time zone.

Nothing is easy in life, is it?

Thanks,

Michael
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post #3632 of 3803
5/27/10 at 9:56am
Quote:
Originally Posted by SoundMike View Post

I am just waiting for their offices to open. I am on a diferente time zone.

Nothing is easy in life, is it?

It might have something to do with your IP address (or, more to the point, your physical location.)
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post #3633 of 3803
5/27/10 at 10:20am
Quote:
Originally Posted by HDTVChallenged View Post

It might have something to do with your IP address (or, more to the point, your physical location.)

I did not know that was taken into account. I did buy this unit new and legally. I even registered it within their website and did all the updates in firmwares.

If that is the case I hope they can resolve it from their end.

Thanks,

Michael
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post #3634 of 3803
5/27/10 at 12:29pm
Thread Starter 
Quote:
Originally Posted by SoundMike View Post

I am just waiting for their offices to open. I am on a diferente time zone.

Nothing is easy in life, is it?

Thanks,

Michael

Quote:
Originally Posted by HDTVChallenged View Post

It might have something to do with your IP address (or, more to the point, your physical location.)

Quote:
Originally Posted by SoundMike View Post

I did not know that was taken into account. I did buy this unit new and legally. I even registered it within their website and did all the updates in firmwares.

If that is the case I hope they can resolve it from their end.

Thanks,

Michael

Look here: http://www.denon.com/distributors/ for Brazil upgrade registration source. Denon USA web site is for North America only the upgrades. http://denon-firmware-tracking.wetpaint.com/
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post #3635 of 3803
5/28/10 at 4:05am
Quote:
Originally Posted by captavs View Post

Look here: http://www.denon.com/distributors/ for Brazil upgrade registration source. Denon USA web site is for North America only the upgrades. http://denon-firmware-tracking.wetpaint.com/

It seems I confused an "S" for a "5" in the ID number for the upgrade. I was now able to purchase it and install Dynamic EQ along with the rest.

Sorry for all the trouble.

After the upgrade I'll report back with my findings.

Thanks,

Michael
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post #3636 of 3803
6/1/10 at 7:54am
Quote:
Originally Posted by SoundMike View Post

It seems I confused an "S" for a "5" in the ID number for the upgrade. I was now able to purchase it and install Dynamic EQ along with the rest.

Sorry for all the trouble.

After the upgrade I'll report back with my findings.

Thanks,

Michael

IMO, the easy fixes are the best.
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post #3637 of 3803
7/2/10 at 8:17am
Any word on Denon fixing the internet/web radio bugs in this last firmware?
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post #3638 of 3803
7/2/10 at 8:21am
Quote:
Originally Posted by jsmiddleton4 View Post

Any word on Denon fixing the internet/web radio bugs in this last firmware?


The issue of "stuttering" that I was having with several stations has been resolved. I believe the stations are now mp3 and Denon radio has the correct URLs.
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post #3639 of 3803
7/2/10 at 12:04pm
Changing from AAC to mp3 or wma does not mean Denon fixed the issues with their firmware. And there are more issues with the latest firmware and internet/web radio functions than the AAC stuttering.
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post #3640 of 3803
7/2/10 at 1:30pm
Would you mind reiterating what the current network/web radio bugs are? Thanks.
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post #3641 of 3803
7/2/10 at 3:29pm
"Would you mind reiterating what the current network/web radio bugs are?"

Since you asked my answer is yes. In the 3808 thread and in this thread some of those bugs are discussed. The information is available.
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post #3642 of 3803
7/3/10 at 11:07am
In that case, perhaps somebody else wouldn't mind answering my simple question.
It would be greatly appreciated.
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post #3643 of 3803
7/6/10 at 6:16am
Quote:
Originally Posted by garypen View Post

In that case, perhaps somebody else wouldn't mind answering my simple question.
It would be greatly appreciated.

Don't know if this will be all that helpful as I don't use internet radio that much. The two things I know of are the AAC noise issue (to confirm this for someone I had to set up an account on the Denon radio server to find an AAC station), and the "new" random play feature.

The noise issue doesn't affect me much as most of what I listen to on Internet radio is mp3 or wma, etc.

The second issue relates to the Net/USB feature starting up in random select mode even though it does not display the crossed arrows on the GUI. The easiest workaround for this is to start a stream from a USB drive or a music server, press the "Random" button until the random play icon comes on and then press it to turn off random play. Random play seems to then stay off most of the time, but I haven't experimented with what conditions trigger it back on. I can if you wish.

There may well be other issues, but like I say I don't use it that much.
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post #3644 of 3803
7/6/10 at 6:37am
Thanks for the detailed response. I've never noticed the random play issue. I will have to go back and check. And, like you, I also don't often deal with AAC files. So, I can't say I've noticed anything there.

I just purchased an AVR-3311, which should be arriving in a couple of days. So, it actually renders this issue moot for me, unless, of course, the same issue exists with that unit. OTOH, with Pandora built-in, I doubt very much if I will even be listening to Internet radio, and probably not much network media.
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post #3645 of 3803
7/7/10 at 12:47am
Thread Starter 
Quote:
Originally Posted by davelr View Post

Don't know if this will be all that helpful as I don't use internet radio that much. The two things I know of are the AAC noise issue (to confirm this for someone I had to set up an account on the Denon radio server to find an AAC station), and the "new" random play feature.

The noise issue doesn't affect me much as most of what I listen to on Internet radio is mp3 or wma, etc.

The second issue relates to the Net/USB feature starting up in random select mode even though it does not display the crossed arrows on the GUI. The easiest workaround for this is to start a stream from a USB drive or a music server, press the "Random" button until the random play icon comes on and then press it to turn off random play. Random play seems to then stay off most of the time, but I haven't experimented with what conditions trigger it back on. I can if you wish.

There may well be other issues, but like I say I don't use it that much.

Quote:
Originally Posted by garypen View Post

Thanks for the detailed response. I've never noticed the random play issue. I will have to go back and check. And, like you, I also don't often deal with AAC files. So, I can't say I've noticed anything there.

I just purchased an AVR-3311, which should be arriving in a couple of days. So, it actually renders this issue moot for me, unless, of course, the same issue exists with that unit. OTOH, with Pandora built-in, I doubt very much if I will even be listening to Internet radio, and probably not much network media.

Current change log issues for the 3808/4308 are listed here: http://denon-firmware-tracking.wetpa...08+Change+Logs
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post #3646 of 3803
7/9/10 at 11:29pm
When I turn on my Denon 4308 my tv is weird.

At first, my tv turned to a blue screen. Next I turned everything off, including the panasonic vt25, then restarted everything... But this time I get a white/light greyish screen.

This has happened to me once before... When I first bought this back a year ago. Denon said I should do a hard reset, which cleared up my problem, until now???

I have never updated this. So whatever version it was back then, it still is. Denon said one should only use the upgrading firmware if one is having problems. So should I update or do a hard reset again?
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post #3647 of 3803
7/15/10 at 9:15pm
I'm not sure fw upgrade/refresh will fix my problem, but after being rock solid for over 2 years my 4308CI is acting very, very weird.

It works, but not completely. Things are missing. Network setup is incorrect and at "network setup" nothing happens. (I have a wired network.) In the info screen it shows DHCP, and that is not correct. I can't disable DHCP, and I can't enter the network info such as IP of the unit, IP of the server.

In the Audyssey section there are no choices for Audyssey or Audyssey Flat. They are just gone.

Speaker setup is not what Audyssey set it to. All distances are 12 feet and that't not correct for any of them. Crossover and speakers are not what they were.

The inputs are all correct and function normally aside from the fact that there is no Audyssey at work.

I tried a small button reset and a cpu reset. No help.

I'm hoping maybe a firmware update/refresh could let my unit cough up this hairball, but since I can't connect to a network, I can't download an upgrade.

I'm in the US and have the Audyssey upgrades and checking the firmware on the unit shows it to be correct with the latest shown in the Wiki with main ver A2.04, etc.

I'm thinking this is not going to be fixable.
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post #3648 of 3803
7/16/10 at 8:59am
Quote:
Originally Posted by kjgarrison View Post

I'm not sure fw upgrade/refresh will fix my problem, but after being rock solid for over 2 years my 4308CI is acting very, very weird.

It works, but not completely. Things are missing. Network setup is incorrect and at "network setup" nothing happens. (I have a wired network.) In the info screen it shows DHCP, and that is not correct. I can't disable DHCP, and I can't enter the network info such as IP of the unit, IP of the server.

In the Audyssey section there are no choices for Audyssey or Audyssey Flat. They are just gone.

Speaker setup is not what Audyssey set it to. All distances are 12 feet and that't not correct for any of them. Crossover and speakers are not what they were.

The inputs are all correct and function normally aside from the fact that there is no Audyssey at work.

I tried a small button reset and a cpu reset. No help.

I'm hoping maybe a firmware update/refresh could let my unit cough up this hairball, but since I can't connect to a network, I can't download an upgrade.

I'm in the US and have the Audyssey upgrades and checking the firmware on the unit shows it to be correct with the latest shown in the Wiki with main ver A2.04, etc.

I'm thinking this is not going to be fixable.


I don't know if FW is available as a download, have never seen it.

However, before you give up on the networking try the following. If you were using a fixed IP address for the AVR but it won't come off of DHCP, you can go into your router and set a DHCP reservation for the fixed address. You need to know the MAC layer address of the AVR (on back I think) and this gets associated with the reserved IP address. This way you don't have to be able to set the network parameter in the AVR.

Of course if networking isn't working, well. As a quick and dirty check, the Ethernet port lights should have one on steady and another blinking at odd intervals for any traffic on your network. If the basic hardware is working and the unit will accept a DHCP assignment of the reserved IP address, then you should be able to ping it from any PC on the network.

If that does work, do you have a saved configuration set that could be reloaded? I'd at least try that.

Good luck.
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post #3649 of 3803
7/29/10 at 5:18am
I have both, the 4308 and 5308 receivers that never were firmware updated. I'm able to do so now with my new internet setup and was wondering if it's too late to do so since these receivers are at least two generations old now?
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post #3650 of 3803
7/29/10 at 11:53am
Quote:
Originally Posted by Robert Crawford View Post

I have both, the 4308 and 5308 receivers that never were firmware updated. I'm able to do so now with my new internet setup and was wondering if it's too late to do so since these receivers are at least two generations old now?

The latest firmware update should still be available. Fire 'em up and give it a try!
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post #3651 of 3803
7/29/10 at 2:02pm
I'm in a similar situation. I haven't done a fw update for my 3808 in over two years. Are 3808 updates still available? If so, would installing the latest update, bypasing all previous updates, create any problems?
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post #3652 of 3803
7/30/10 at 6:24pm
Just in case for those in a similar situation as I was, both of my Denon receivers were updated with the latest firmware without any problems. It took 2 hours or so for the 5308 update to be completed and less than 2 hours for the 4308 with both of them hard wired for the updates.
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post #3653 of 3803
8/11/10 at 9:06am
Any firmware update rumors? Especially regarding the internet radio hiccups the last couple of firmwares introduced?
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post #3654 of 3803
8/12/10 at 10:39pm
Always a good place to get info on FW updates. Last update was in April 2010.
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post #3655 of 3803
8/21/10 at 3:46am
I am still waiting for firmware upgrade with Neural surround.
This feature is missing on european Version !!!!

Please Denon, we need it, Numeric TV is now using the DTS NEural Surround
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post #3656 of 3803
8/21/10 at 8:18am
Like to see SW distance come back in the web based setup screen please.
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post #3657 of 3803
8/21/10 at 8:58am
I really don't expect to see any more firmware updates for the 3808, just my opinion but it would be nice if they fixed the things they broke like random play, flaky/unstable web response.....

Quote:
Originally Posted by jsmiddleton4 View Post

Like to see SW distance come back in the web based setup screen please.
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post #3658 of 3803
8/21/10 at 5:09pm
"it would be nice if they fixed the things"

That's all I'd like to see as well.
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post #3659 of 3803
8/22/10 at 3:19am
Update failed. I think the main firmware updated by the second one ("sub") appears to be stuck. Starts at "82 minutes" and stays stuck there. Am able to connect to the server (via cable internet connection, R232) and server does authenticate... But no progress in terms of subsequent counting down from 82 minutes.

Many of the basic functions do not appear to be working. For example am able to connect and browse music via USB but then no sound comes out of the speakers...

Need help!
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post #3660 of 3803
8/26/10 at 5:50am
Quote:
Originally Posted by shera88 View Post

Update failed. I think the main firmware updated by the second one ("sub") appears to be stuck. Starts at "82 minutes" and stays stuck there. Am able to connect to the server (via cable internet connection, R232) and server does authenticate... But no progress in terms of subsequent counting down from 82 minutes.

Many of the basic functions do not appear to be working. For example am able to connect and browse music via USB but then no sound comes out of the speakers...

Need help!

Do a processor reset and try to update the firmware again.
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