Originally Posted by tigers
Yeah my bill was screwed up too, but I never called them about it. I just figured it was a glitch.
Needless to say, the QA there is not reassuring.
I got the original notice about the billing system changing...but I didn't receive my bill at the normal time...then by the time I got my actual bill, it had double the amount of my normal monthly bill and said I was PAST-DUE!
This was especially alarming since they just debit my account each month.
When I tried to call about it all the rest of that day, the line was busy. Very frustrating. I'd rather wait on hold than get a busy signal.
Ah well, I just figured they were overlapping my bill periods and the double amount was accounting for the bill period I didn't receive, and the next one in the cycle.
Would agree that it was all poorly handled though. I'm usually pleased with the way TWC handles correspondence like this.