I am a Lifetimer, I don't know if this is related or not, maybe it occurred due to a recent SiriusXM update so thought I would pass it along:
I could not log into my SiriusXM mobile app today, it just kept "loading" forever. I no longer use a radio and only stream online primarily on my smartphone via the mobile app because I live outside of the USA. That last part being the case, I tried using my Hola VPN app to see if that was the issue. No luck. So I decided to do what I had done before when the SiriusXM mobile app got too glitchy; I uninstalled the app and went to the Google Play Store to download and re-install it. Oops. There IS no longer an official SiriusXM app on the Google Play Store. At least, there wasn't one there when I logged onto the Play Store. Tried the Hola VPN again just in case my not being in the USA was an issue there, too, but no luck.
I then went to the regular SiriusXM website on my laptop, where I did have to use my Hola VPN app to access it btw, and pulled up the Chat Help option to see what's up. The Chat rep was very helpful, gave me a link to go to on my smartphone to do what is needed to download and re-install the mobile app and it turns out that link was simply an explanation that I could download and install the app via the Google Play Store and here was the link for that. lol. Clicking on that link DID take me to where the official SiriusXM app could be downloaded and installed, unlike the results I got when I went directly to the Play Store to find it.
For some reason I had to reset my password for the regular computer online streaming and the mobile app (both are the same for me) to get back to normal. All of my Favorites and Settings remain as before after the re-install. The only difference now is that I can no longer access the regular computer online streaming OR my mobile app functions and streaming without first activating a VPN, in my case Hola. That was not necessary before this update or whatever else happened over at SiriusXM since online listening and the mobile app are supposed to be available to subscribers virtually anywhere in the world as long as you have an internet connection, right? Now I have to fool it into thinking I am in the USA. Or maybe there is something new and goofy happening with the servers in my current non-USA location that needs to be fooled.
Then again, I have been a Lifetimer since 2007 and perhaps this is an occasional "glitch" introduced into the system for subscribers like me, requiring me to go to the website and chat with a customer service rep, just to make sure I am still above ground and qualified for the "Lifetime" subscription. lol.
Just passing this along in case others are experiencing infinite "loading" on their SiriusXM mobile/online streaming devices.
Last edited by hitchfan; 10-26-2017 at 10:13 PM.