We are sorry for your trouble.
May I have some question?
When did you attempt 9 calls to our call center? Date and time.
I will check the call center busy status. I have never heard high abandon rate recently.
Who is the president whom you sent mail to?
US Funai corporation president does not touch customer support.
Of course Japan Funai president does not also.
When they receive such mail, they do not deal anything, I think.
What is the reason Nancy said that
I think because there is no serial number on remote and we maintain the record by unit serial number, they cannot control the remote purchase date and warranty term.
If customer gives serial number, they can record "S/N123 unit changed R/C on Mar.21. Warranty by Jun.20."
I could know such problem is exisiting and we need to consider improvement.
We are sorry but we cannot do in this moment
I do not have role to receive customer claim directry but I can do something for a people in this thread.
I will not forget US kind support against Japanese fatal disaster.
I have never done any help Japanese sufferers.
But many many sufferers were rescued by US millitaly.
Not only me but most part of Japanese appreciate very much of US great friendship mind.
And I will never forget idiot current government of Japan.
Originally Posted by photoman2
I too have been through a very frustrating experience in buying a 515 remote.
I placed nine calls to support and one e-mail on their "support" website. As a last resort, I sent a snail mail letter to the president of the company which maintains their customer support services, all to no avail. He never gave me the satisfaction of a reply to my courteous letter.
Finall, two weeks or more after I left a message on the web site, I received an answer from "Nancy" in support, offering to sell me a remote, wiithout having to provide a serial number.
I called again, and she ordered it, and it's on it's way. By the way, because I didn't give them a serial number, she wrote "there is no 30 day warranty on the remote."
Hard to beleive it worked out . . .