The Official XTZ Owners Thread - Page 10 - AVS Forum | Home Theater Discussions And Reviews
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post #271 of 329 Old 07-02-2018, 05:37 PM
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That sucks, I was really looking forward to your thoughts on the 1x12. Hopefully this will make buyers more aware. Had I never been the guinea pig for their customer service, and if I had just found out about this company and their sale/deal, but read all bad customer service comments from multiple people....i don't think I'd go thru with a purchase.
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post #272 of 329 Old 07-02-2018, 07:53 PM - Thread Starter
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Originally Posted by MIX_MASTER_ICE View Post
I did open a case with Paypal on Wednesday, hoping it might speed up the process. XTZ has never responded to the case on Paypal. I guess this Wednesday I will escalate it to a claim/dispute. I really hate that it has to come to this, but it's absurd that I've received ZERO information on how this will be handled or when. There seems to be a complete disconnect with XTZ in Europe and their operations in America.
If Olle is answering all the emails himself then there likely are no operations in the US any longer. It's a shame what happened to their NA distribution, it would have been nice to see them succeed on this side of the pond.
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post #273 of 329 Old 07-02-2018, 08:05 PM
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If Olle is answering all the emails himself then there likely are no operations in the US any longer. It's a shame what happened to their NA distribution, it would have been nice to see them succeed on this side of the pond.

Yeah, the emails I have received from Olle are coming from XTZ USA support, email [email protected]


EDIT: Okay, actually have some positive news to report. I received an email from Olle at 1:54 AM, which I believe is 8:54AM his time.. It stated a new 1X12 was on the way, along with a return shipping label for the damaged one. He included a scanned .pdf of the shipping label. He also did apologize for the delay. Running the tracking # at the FedEx site shows the subwoofer was actually shipped out June 28th (last Thursday) from Gardena California and should arrive today (Tuesday). Obviously some lack of communication between Olle and his guy here in America. Anyway, hopefully FedEx didn't brutally assault the replacement like they did the first one, as I do want this story to have a happy ending.


EDIT II: I noticed that Olle also replied to the Paypal case I opened and it looks like he did prior to emailing me. Not sure if that played any part in getting the ball rolling or not, but the sub was shipped the day after I opened the case. It's quite obvious now that Olle was aware of the Paypal case anyway.
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Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.

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post #274 of 329 Old 07-06-2018, 04:47 PM
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Originally Posted by MIX_MASTER_ICE View Post
Yeah, the emails I have received from Olle are coming from XTZ USA support, email [email protected]


EDIT: Okay, actually have some positive news to report. I received an email from Olle at 1:54 AM, which I believe is 8:54AM his time.. It stated a new 1X12 was on the way, along with a return shipping label for the damaged one. He included a scanned .pdf of the shipping label. He also did apologize for the delay. Running the tracking # at the FedEx site shows the subwoofer was actually shipped out June 28th (last Thursday) from Gardena California and should arrive today (Tuesday). Obviously some lack of communication between Olle and his guy here in America. Anyway, hopefully FedEx didn't brutally assault the replacement like they did the first one, as I do want this story to have a happy ending.


EDIT II: I noticed that Olle also replied to the Paypal case I opened and it looks like he did prior to emailing me. Not sure if that played any part in getting the ball rolling or not, but the sub was shipped the day after I opened the case. It's quite obvious now that Olle was aware of the Paypal case anyway.


Did you get the sub yet? My conversation with Olle just faded away. Probably for the best. With $3k tied up I would probably have very little patience and considering they would be my primary subs.


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post #275 of 329 Old 07-06-2018, 06:39 PM
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Did you get the sub yet? My conversation with Olle just faded away. Probably for the best. With $3k tied up I would probably have very little patience and considering they would be my primary subs.
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I did get the replacement 1X12 Tuesday and an included return shipping label for the damaged sub. The shipping box took some jabs from FedEx, but no critical or knockout blows like with the first one. These are listed as demo units, but both subs I received looked perfectly brand new other than the obvious shipping damage on the first one. The whole matter wasn't handled well and the communication was very poor, but the end result was perfectly acceptable.
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Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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post #276 of 329 Old 07-06-2018, 07:16 PM
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Originally Posted by MIX_MASTER_ICE View Post
I did get the replacement 1X12 Tuesday and an included return shipping label for the damaged sub. The shipping box took some jabs from FedEx, but no critical or knockout blows like with the first one. These are listed as demo units, but both subs I received looked perfectly brand new other than the obvious shipping damage on the first one. The whole matter wasn't handled well and the communication was very poor, but the end result was perfectly acceptable.


Thanks. Be interested in your thoughts on the sub relative to others you have heard. Will help me decide to pursue this further or not. Understand the 3x12 is a different animal


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post #277 of 329 Old 07-06-2018, 09:20 PM
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As good as the 3x12 is I just couldn't do it again. I would've had duals a while ago if that's the case.

*2 months later*

Hey guys guess what?! I got duals! lol jk, it'd be hilarious tho wouldn't it? I hate that their CS is the way it is or I honestly would've probably strived for (4) 3x12's.

If XTZ is hiring and reading, I'll work all your customer service kinks right off, let me know lol!
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post #278 of 329 Old 07-06-2018, 11:18 PM
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The Official XTZ Owners Thread

Quote:
Originally Posted by GeoJustGeo View Post
As good as the 3x12 is I just couldn't do it again. I would've had duals a while ago if that's the case.



*2 months later*



Hey guys guess what?! I got duals! lol jk, it'd be hilarious tho wouldn't it? I hate that their CS is the way it is or I honestly would've probably strived for (4) 3x12's.



If XTZ is hiring and reading, I'll work all your customer service kinks right off, let me know lol!


How good is it? Spit it out already man!


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post #279 of 329 Old 07-07-2018, 12:24 AM
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How good is it? Spit it out already man!
lol I stopped trying to compare them after a day or 2 of testing. I think the v18 might be better for mid and the 3x12 for low. I need to adjust my Umik so it can read higher spl to continue testing. I can say it seems like the v18 is really getting a really hard workout during the higher sweeps while the 3x12 is cruising by unfazed.

I can't say much more than that as of now since I'm still learning and honestly just enjoying them. I've got them working great together and I moved them temporarily into a 10x10 room so its just been a fun experience lately. IF i so happen to be right about my mid and low bass assumptions, then I'm enjoying the best of both worlds for only spending a total of $2,750 for both.

If I were to move up from here, I'd probably sell them both and go JTR Cap 2400 or Rythmik FV25HP or something like that. Even a PSA s7201 or JTR Cap 4000.

Idk, for now I'm just enjoying them, not really comparing them.
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post #280 of 329 Old 07-07-2018, 11:50 AM
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lol I stopped trying to compare them after a day or 2 of testing. I think the v18 might be better for mid and the 3x12 for low. I need to adjust my Umik so it can read higher spl to continue testing. I can say it seems like the v18 is really getting a really hard workout during the higher sweeps while the 3x12 is cruising by unfazed.

I can't say much more than that as of now since I'm still learning and honestly just enjoying them. I've got them working great together and I moved them temporarily into a 10x10 room so its just been a fun experience lately. IF i so happen to be right about my mid and low bass assumptions, then I'm enjoying the best of both worlds for only spending a total of $2,750 for both.

If I were to move up from here, I'd probably sell them both and go JTR Cap 2400 or Rythmik FV25HP or something like that. Even a PSA s7201 or JTR Cap 4000.

Idk, for now I'm just enjoying them, not really comparing them.
What are you waiting for? Get these subs up for sale and order dual 2400ULFs or FV25s!

Similar to your dual setup I am running a Cap 2400ULF with a Sub 1x12 nearfield.

How do you have your subs placed?
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post #281 of 329 Old 07-07-2018, 08:21 PM
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What are you waiting for? Get these subs up for sale and order dual 2400ULFs or FV25s!

Similar to your dual setup I am running a Cap 2400ULF with a Sub 1x12 nearfield.

How do you have your subs placed?
lol I know I've been wanting to but the fact that i haven't pushed them hard enough during movie watching has me curious if I should even be considering upgrading....yet.

They're temporarily in a 10x10 room with no placement options except both of them being almost in the center of the room off to the left a lil, side by side.

The other room I had them in it was the 3x12 front right and v18 back left. Worked great too. I can't wait to come back from Vegas Monday to get some wd40 and change the Umik sensitivity. I feel like once I'm able to see where their limits are I can start to convince myself of either backing up and keeping them or selling and moving up.

Still waiting on those 1x12 numbers you were gonna put up tho lol.
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post #282 of 329 Old 07-07-2018, 11:24 PM
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lol I know I've been wanting to but the fact that i haven't pushed them hard enough during movie watching has me curious if I should even be considering upgrading....yet.

They're temporarily in a 10x10 room with no placement options except both of them being almost in the center of the room off to the left a lil, side by side.

The other room I had them in it was the 3x12 front right and v18 back left. Worked great too. I can't wait to come back from Vegas Monday to get some wd40 and change the Umik sensitivity. I feel like once I'm able to see where their limits are I can start to convince myself of either backing up and keeping them or selling and moving up.

Still waiting on those 1x12 numbers you were gonna put up tho lol.
FOR THOSPE USING TWO DIFFERENT SUBWOOFERS- CETERIS PARABIS WE CAN ALL PROBABLY STIPULATE 2 IS BETTER THAN ONE, BUT...

Ive always heard that assumes two identical subwoofers, at least same cone size and amp power (but suspect throw and crossover impact audibly as well !) you guys seem to have no problem integrating tow different sizes AND brands of speakers- wouldn’t one expect the 3x12 to negatively impact the v18 on mids , and likewise the v18 hold back/impair low end sound vs 3x12 alone ? (I am thinking of ADDING an Arendal 2 dual 13.8 inch as an upgrade to my XTZ 1x12 (no room for the 3x12 or other >100 pound behemoths)
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post #283 of 329 Old 07-07-2018, 11:46 PM
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FOR THOSPE USING TWO DIFFERENT SUBWOOFERS- CETERIS PARABIS WE CAN ALL PROBABLY STIPULATE 2 IS BETTER THAN ONE, BUT...

Ive always heard that assumes two identical subwoofers, at least same cone size and amp power (but suspect throw and crossover impact audibly as well !) you guys seem to have no problem integrating tow different sizes AND brands of speakers- wouldn’t one expect the 3x12 to negatively impact the v18 on mids , and likewise the v18 hold back/impair low end sound vs 3x12 alone ? (I am thinking of ADDING an Arendal 2 dual 13.8 inch as an upgrade to my XTZ 1x12 (no room for the 3x12 or other >100 pound behemoths)
The 3x12 has more headroom than the V18x1 across the board. It will be the V18x1 holding the 3x12 back if anything. It is generally best to use duals of the same sub but you can mix & match in some cases where you can place the lesser sub nearer to the listening position. In my case the JTR Cap 2400ULF is ~3m from the MLP and the Sub 1x12 directly behind (so 0m). I also use Room EQ Wizard with microphone to allow me to properly time-align both subs. YMMV

Why not add another Sub 1x12? If you cannot place duals they can be stacked.

I am not familiar with Arendal. The guys on AVForum and WhatHiFi likely can help you there.
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post #284 of 329 Old 07-08-2018, 07:58 PM
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After playing around with the 1X12 this weekend, I've kind of got a handle on how it performs. As far as ID 12" home theater subs go, this isn't one of the better ones. Seems a little lacking in extension and it will make some port noise on demanding scenes like the WWZ grenade scene and the giant Lycan scene from Underworld Awakening. From a home theater standpoint, I would take the RBH I-12/e over the 1X12. SVS PB-2000 is another I would go with and even the PB12-NSD. The Monolith THX Ultra 12 is like in a whole other league compared to the 1X12. I didn't really buy the 1X12 for home theater, but if that had been my primary usage, I would be a bit let down. For music I think it's a nice sub and on the smaller side compared to all those I previously mentioned. For music only use, the Monolith THX Select 10 is on sale for $400 every so often and I would save $200 and go with it over the 1X12.
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Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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post #285 of 329 Old 07-08-2018, 11:28 PM
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After playing around with the 1X12 this weekend, I've kind of got a handle on how it performs. As far as ID 12" home theater subs go, this isn't one of the better ones. Seems a little lacking in extension and it will make some port noise on demanding scenes like the WWZ grenade scene and the giant Lycan scene from Underworld Awakening. From a home theater standpoint, I would take the RBH I-12/e over the 1X12. SVS PB-2000 is another I would go with and even the PB12-NSD. The Monolith THX Ultra 12 is like in a whole other league compared to the 1X12. I didn't really buy the 1X12 for home theater, but if that had been my primary usage, I would be a bit let down. For music I think it's a nice sub and on the smaller side compared to all those I previously mentioned. For music only use, the Monolith THX Select 10 is on sale for $400 every so often and I would save $200 and go with it over the 1X12.
Re Monolith x12, unsurprising given the size and weight differences. If you have a dedicated HT room and someone to help you lug it around, hard to argue with going with monolith I reckon. WAF much higher for the XTZ though...
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post #286 of 329 Old 07-09-2018, 12:06 AM
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The XTZ is going to struggle with ULF torture tests. That just isn't its forte. The Monoliths are built for extension while the Sub 1x12 is much like PSA in that it really excells above 30Hz.

MMI, will you do some musical comparisons vs the Monolith 10? How about tracks like Tron Legacy, Interstellar, and John Wick?

I do agree that tge Sub 1x12 is a hard sell at $999 USD. In most cases I wouldn't choose one over a Monolith 12 even at $799. However I did chose one over the Monolith 10, but I am using it more as a nearfield MBM.
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Still waiting on those 1x12 numbers you were gonna put up tho lol.
They are coming sometime this week. I haven't measured yet and we are having a hellacious heat wave.
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post #288 of 329 Old 07-09-2018, 01:36 AM
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What I find a bit odd is that both the Monolith 12 and 1X12 are THX Ultra rated. You would think they would be relatively similar down to 20Hz, but they sure don't seem to be.

Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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What I find a bit odd is that both the Monolith 12 and 1X12 are THX Ultra rated. You would think they would be relatively similar down to 20Hz, but they sure don't seem to be.
I believe the THX guidelines only extend down to 25Hz. The design goals of the Sub 1x12 and Monoliths were just different.
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I believe the THX guidelines only extend down to 25Hz. The design goals of the Sub 1x12 and Monoliths were just different.

I believe I've read in a couple different places that the THX Ultra certification goes to 20Hz. I know for one that was stated in the Outlaw Ultra-X13 review at audioholics.com. At any rate, the Monolith 12 and 1X12 definitely are more dissimilar than similar, at least for home theater. The Monolith 12 is just an impressive home theater sub, not to mention how good it is for music.

Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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post #291 of 329 Old 07-23-2018, 09:14 PM
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Any updates?

I know there were a few ppl who placed orders and said delivery was around the end of July.

Or any new impressions or numbers they'd like to share?
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post #292 of 329 Old 07-23-2018, 09:27 PM
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Any updates?

I know there were a few ppl who placed orders and said delivery was around the end of July.

Or any new impressions or numbers they'd like to share?
The 3x12 demo never showed back in stock. It's not even on their site now. The 1x12 demo is still on the XTZ site, but has never showed back in stock.

Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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post #293 of 329 Old 07-23-2018, 09:42 PM
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The 3x12 demo never showed back in stock. It's not even on their site now. The 1x12 demo is still on the XTZ site, but has never showed back in stock.
Interesting, hmm....
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post #294 of 329 Old 07-23-2018, 10:05 PM
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MMI, what do you plan to do with your 1x12?
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post #295 of 329 Old 07-23-2018, 11:31 PM
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MMI, what do you plan to do with your 1x12?

I'm running the 1X12 in my 2.1 music system. For that duty it is doing a bang-up job.
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Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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post #296 of 329 Old 07-24-2018, 03:58 AM
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Interesting, hmm....
3x12 is regular price at $2499 now but no stock.
Last communication email I got from XTZ was July 20th saying 2 more weeks to deliver still on the boat as of now.
I placed the order on June 17th back then I was told delivery time is 5 weeks so it's already 1 week late. Hopefully, I can get it at the beginning of August, crossing my finger now.
If weren't for the demo price I wouldn't wait that long.
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post #297 of 329 Old 07-24-2018, 06:16 AM
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Any updates?

I know there were a few ppl who placed orders and said delivery was around the end of July.

Or any new impressions or numbers they'd like to share?
I had many exchanges over email with Olle. It was kind of strange as he discouraged me from buying the subs saying my room and room correction software was the issue. I asked him to be honest and tell if the reason he was saying that is that he could not honor his demo price for me anymore or did he really feel the subs will not work in my room? He was adamant it was the latter. He first started off by saying whether I even had the room for 2 3x12 after looking at the room pic and I told him I did, then he started asking about the room more and the RC at which point he said the issue was the room...It was just kind of weird, no room is perfect and you make the best of what you have. I have not seen a sub manufacturer just say don't buy my subs since the issue is your room. I guess in the end it was for the best. I actually feel better about not spending $3k on their subs. It was all a bit strange...
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post #298 of 329 Old 07-24-2018, 08:50 AM
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I had many exchanges over email with Olle. It was kind of strange as he discouraged me from buying the subs saying my room and room correction software was the issue. I asked him to be honest and tell if the reason he was saying that is that he could not honor his demo price for me anymore or did he really feel the subs will not work in my room? He was adamant it was the latter. He first started off by saying whether I even had the room for 2 3x12 after looking at the room pic and I told him I did, then he started asking about the room more and the RC at which point he said the issue was the room...It was just kind of weird, no room is perfect and you make the best of what you have. I have not seen a sub manufacturer just say don't buy my subs since the issue is your room. I guess in the end it was for the best. I actually feel better about not spending $3k on their subs. It was all a bit strange...
.....mate your room is a dream compared to mine (and many others on here I'm sure). You were ruler flat down to 6hz with the dual SubM HPs!
I think your hunch that he didn't want to honour the ridiculously cheap price on the 3x12s is probably correct
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post #299 of 329 Old 07-24-2018, 10:56 PM
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I had many exchanges over email with Olle. It was kind of strange as he discouraged me from buying the subs saying my room and room correction software was the issue. I asked him to be honest and tell if the reason he was saying that is that he could not honor his demo price for me anymore or did he really feel the subs will not work in my room? He was adamant it was the latter. He first started off by saying whether I even had the room for 2 3x12 after looking at the room pic and I told him I did, then he started asking about the room more and the RC at which point he said the issue was the room...It was just kind of weird, no room is perfect and you make the best of what you have. I have not seen a sub manufacturer just say don't buy my subs since the issue is your room. I guess in the end it was for the best. I actually feel better about not spending $3k on their subs. It was all a bit strange...
In fairness to Olle you should post the scenario you posed to Olle. I'll have to check some old messages to be sure but I believe your placement options for 3x12s was not at a flexible due to the shelving, screen, and L/R mains.

Knowing how happy you are with your V1801s, I doubt he was excited about you potentially "just kicking the tires".
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post #300 of 329 Old 07-29-2018, 03:14 PM
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It looks like the demo pricing is now a done deal for both the 3X12 and 1X12. 1X12 is now listed on the XTZ site for $799, although currently not available. That's a substantial price decrease over what the original $1099 price.
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Subs>RBH I-12e/I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL 270/235c/230/225c, Arena 130/125c. Jamo S807/S803. Infinity P363/163. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5 bs. Polk RTiA1/CsiA4. Other Audio>Sony MDR-Z7m2, WH-XB700, XB32, XB31. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4 HS. Plantronics RIG500 Pro HS. LG FH6,RK8,RK7,PK5. UE Boom3.
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