Obviously you can see I am new here, HT is not my first hobby or even tenth.... Having kids, etc, the expense was a tough pill to swallow but I was looking long term of being disappointed or have the what if syndrom if I chose something else.
Talking to Tom, probably enough to annoy him, he often suggested other better bang for the buck alternatives with HSU as well as even suggesting a downsize of his own models. The guy just does what he does, which is be very helpful and have the best interests of the consumer on his mind.
Oddly enough, I ended up getting the 1801 over the 1500 due to the dimensions. For me, the 1500 dimensions are all wrong. To the point where I would be sleeping on the couch, 1500 would exceed the height of our side tables bu 4 inches so it would be seen from anywhere. Again, he tried to think of other brands that would suit my space requirements.
Ultimately, I had an epiphany when I woke up the other night at 3 AM, I had to have dreamed it or something. So I emailed him ASAP and asked if I could put the 1801 on it's side to make it 20" high. He said absolutely. With that, it perfectly fit the bill for me.
He never gave me a sense he was annoyed with all the questions and was never looking out for his best interest. I know you have read these same words from others on here, but it is true. Great guy, great company..... and hopefully great product when I get it, but I am certain it will be.