Originally Posted by Docethic
Certainly some of the issues are inexcusable and concerns are certainly warranted, but as an owner of several of their subs and speakers I can attest to the value and performance of their products. I have dealt with several issues as well but in the end, Jeremy did take care of them and made sure I was happy. He also will work with you down the road to keep you as a customer and talk shop with you even if it has nothing to do with making a sale.
Also regarding the cash flow, many times I have offered to pay up front for an upgrade or addition to an order, and Jeremy has waited till closer to shipping time to invoice me. To me this means he is not trying to upsell me for cash flow reasons. I too have found it hard at times having money tied up in something you don't have in your hands yet, but Jeremy has stated before that if you reach out to him prior to ordering you can work out alternative options.
With Jeremy, if you don't like a product or not happy with the condition, call him and he will come to a resolution. I got one of the pairs of CX10s with weird crossovers in them, and instead of swapping out the crossovers, I chose to upgrade to the CX12 instead. He covered the return shipping and I paid only about half the actual upgrade cost. Was this is an instant swap? No, but I knew from past dealings it would take a little time.
The measurement thing is another animal altogether. How many of you were perfectly happy with the sound of your setup until you started to take measurements? I am not smart enough to understand much of speaker response talk, and if you are seeking to have a dead to nuts accurate HT environment I understand. However for 99.5% of enthusiasts, your ears should be the primary deciding vote on a product. How a microphone in front of a speaker can tell you if it sounds good to your ears or not is beyond me. If your ears say it sucks than who or what device is gonna convince you otherwise?
The CX speakers are not for everyone, for casual listening I would not recommend them. My Boston VS speakers are easier and fuller to listen to at -10 and softer MV. However at -10 and up the CX can play cleaner with no strain than any other speaker I have heard. For home theater the dynamics are excellent and power is startling. The louder you play them the better they sound. I don't know how else to qualify that, and that is with a $300 old Onkyo receiver!
I was one of the first to get the PS215x and I still regret selling it to my friend, although I am grateful it is being put to such good use. It may not measure perfect or extend terribly deep but that sub just sounds awesome and hits way above its weight. If that thing were gonna break, it would have on day 1 my friend owned it lol.
Right now, its very discouraging to see products being delivered damaged and not performing properly. I think priority #1
should be to raise prices enough to either improved packaging or insist that all of the heavier drivers ship freight so that they are not being end for ended which the larger drivers do not seem to be able to survive. Having to replace drivers is painful for everyone and slows future shipments further.
I should be receiving my Echo21 within the next week and will give my honest evaluation of it from packaging to performance.
I was very happy with the CX12 sound, definitely. It's only when you listen to them against properly working speaker designs where the shortcoming on the crossover design becomes apparent. The 10db dip within the midrange is audible, especially when you don't apply any EQ.
My main qualm with this entire thing is as follows:
1) lead times were supposed to be improved by now. I've been hearing and seeing the same, before I even ordered anything from Reaction well over a year ago now
2) consumers are being provided specifications that in my (cx12) experience are very misleading
3) sure, Jeremy will do everything that he can to resolve a situation. When I received my gamma218 almost a year ago now, I had issues with it. Cracked driver frame (which prevented a tight seal on the box) and the loose speaker wire was tapping the box. When I opened the box, I discovered a single piece of denim insulation haphazardly thrown in there. I ended up zip tying the speaker wire and using 3m spray glue to attach the insulation. Weeks later, I received the replacement drivers, but unfortunately one of them was damaged (voicecoil rubbing). So I waited another couple of weeks to receive a replacement for my original replacement. I've brought these up to Jeremy then, especially the zip tie item and insulation. While I was browsing the classifieds on here, I saw
for sale post where he was giving away a free echo18 cabinet. 2 out of the 8 screws weren't even used to secure the driver, and the 3rd screw was completely sheared off. When I asked him about the zip tie and insulation, it doesn't appear Reaction has addressed this very easy QA issue from a year ago with my gamma218. This forced me to break my silence and speak about my experiences.
And when I've brought up my cx12 crossover issue, he did offer me a discount on the new Axis line that I must respectfully decline. As awesome Ryan/tux is at what he does, who can guarantee those unknown imported drivers being used in the product line?
4) with regards to the QA issues, how many people have received the "wrong" crossovers in their speakers? I've counted 7 within the RA speaker thread. Another 2 members approached me via PM as well. This item needs to be immediately rectified. Who wants to receive a product after a long lead time to only receive a broken one? BOTH my products, speaker and sub were defective when I first received them which were related to QA. I just chalked that up to bad luck. Then again, I've received over a dozen drivers and kits varying from subs, to compression/tweeters over the last year doing DIY and have had zero issues.
5) people work very hard for their $, so why are they being d!ck3d around? Practically everyone who has asked for a refund has gone through so much hassle just getting it back. Zero excuses.
In my situation, I can live with the poorly built cabinet. It would be great if Jeremy can send me properly (ie. Not a science experiment) crossovers, preferably designed by Tux. If not, that's fine too. In the end, I just want Reaction Audio to step up to the plate and properly service its customers. Meaning, points 1-5 being resolved immediately.
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