Originally Posted by johnjohn777
my 3 week old pb 16 ultra went down after contacting the usa and going through the fault process they told me to contact my local dealer who will send an amp out to me for replacement
i told them this will take forever if they have to get one from the usa first. They said they keep spares!! so i told them this is a known issue not very good. They replied it is not a know issue so i said why do the local dealers keep spare amps then he could not answer it
whatever it is not good reliability is it
Everyone gets a little frustrated when a product doesn't work properly. It happens with almost every electronic component from time-to-time. Subwoofer amplifiers are covered by dealer warranties precisely because they can
fail, after three weeks or after three years. Knowing that, I would say that an SVS dealer who is not in the USA is smart to keep spare amplifiers available for his customers.
SVS products are generally reliable, and are backed by a good warranty and by good customer service. The PB16 is no more subject to amp failures than most other subwoofers. But, as noted, all subwoofers can fail, as can most other electronic components. As long as your dealer can take care of the problem for you, I don't think you have anything to be concerned about.
I have owned a dozen SVS subwoofers, including three PB16's. I upgraded several times from my original starting point, and I added more subs as I learned more about my personal bass requirements. I have only had one real amp failure in all that time. SVS took care of it immediately, as your dealer is doing for you. (Incidentally, the first SVS sub I ever bought is still going strong at a friend's house.)