Originally Posted by jamiebosco
The last time was in April.
I'm Ok with waiting till Mark has caught up and is in a better position to send a replacement,I have said several times I don't want to hound him about this, I just want to be kept in the loop..... and only tell me it's ready to ship out - when it's actually ready to ship out lol
Despite this bump in the road , I am still a happy SubMersive owner,I love the subs, they are by far the best subs I've ever owned or heard - and can I guarantee there isn't a subwoofer anywhere that is dusted/cleaned and polished as often as mine are!
I have very deliberately stayed out of this discussion, partly due to my respect for Mark the audio guru, as opposed to Mark the businessman. But FWIW, I honestly do feel that you are being a little too ambivalent in your posting, and are actually working against your own best interests.
Your avatar is indication enough of your admiration for Mark. But, the more that you say how much you love your now single Submersive, and that you are willing to be patient, the more you undermine your own ability to resolve this situation expeditiously. I understand very well that you don't want to offend Mark, or appear to be a chronic complainer. But, I agree with others that the situation of waiting 16 months for a resolution to your problem goes well beyond what is reasonable. In fact, it is indefensible. Your situation should absolutely be a priority for Mark, and you should be a polite, but nevertheless squeaky wheel.
In my opinion, allowing business practices like this one to continue will be of no long-term benefit either to Mark or to other buyers who come after you. Mark needs to have business practices that represent the same high standards that his subwoofers exhibit, and as a very visible representative of Seaton Sound owners (via your avatar) you need to contribute to the creation of better business practices in a positive way.
In short, it is my opinion as your AVS friend, and Mark's if he will allow it, that you should stop being patient, and start being firm. I rarely complain when I need someone's help in fixing a problem--especially a service issue. Instead I politely but distinctly
ask for help in resolving the problem. And, it is very clear to both of us, when I do that, that I am expecting a resolution of the problem.
I think that you need to start being a little clearer and more direct, not only for your personal benefit, but for the benefit of other Seaton owners to come. Otherwise, you won't be the last one to experience this kind of selectively sporadic customer service.