Haven't posted in here for a long time. There are many reasons for that. Back in the day, I was like Mark's one man PR
guy. From what I gather through the last two pages of posts is that the issue has been resolved?
If so, that's great. But some of the vitriol towards Mark seemed kind of extreme. I have had a SubMersive for about 15 years. I was one of the first people to get them. In fact, mine doesn't even have a "fancy" finish. It has what Mark called a "truck bed" liner. Has it been all peaches and cream for me? No, it has not. But Mark always went out of his way to fix the issue.
I first started talking to Mark years ago when I was thinking about upgrading my JM Labs SW900. I was reading how all these other subs went lower and louder than mine and I wanted me some of that. So I took a chance and sent him a PM. Back then (and probably now) he was one of the most knowledgeable people on this forum and I was just a poster. But to my surprise, he replied. We must have had 10 PM's back and forth with him describing the sub, showing me results he had in other test homes. So I made the choice that I would do it. I would buy the sub. We were both going to CES that year and he needed a deposit. So, we decided to meet up there. I gave him a deposit for the SubM AND a DSC eq that we were going to need. Back then, Mark had the time to do the install himself. I said that was the only way I could get his sub because my HT is on the second floor and I am handicapped. So, we set up a time and Mark installed the sub and calibrated my system. Now my pe-amp back then was a Halo C2, which had no room EQ at all. So Mark calibrated my system (for a fee) and I was good to go.
Fast forward a few years. Mark came out with his his first version of the HP. No let me backup. My room is very small and it had a room peak of 20db right at 40-45hz. The QSC took care of that peak. Also, at this time I had moved on to an Integra with Audyssey. But I really wanted to upgrade to the 2400 watt amp which was the first upgrade to the SubM. So I was talking to Mark and Craig, who by now has become one of my best friends. We decided to go for it. I would get the 2400 what amp. So I contacted Mark. He said he needed an EQ. Well I had the QSC. So, we made a trade. I gave him the QSC and he gave me the new amp. So Craig came over and switched out the amps. Then we did some testing. Back then THE movie to test your sub was WOTW. It was and still is a sub killer. So we tested a few movies then we went to that movie. At the part where the truck goes flying into the bridge and explodes, my SubM shut down. Craig and I could not figure it out. So we contacted Mark. Through talking about what happened we discovered that by removing the QSC the 20db peak was back. But it was worth. Both Craig and Mark explained that instead of audyssey lowering the peak, it raised everything else to the level of the peak. So, we needed a solution. I was ready to go back to the 1000 watt amp but Craig had an idea. He had a Velodyne SMS-1 eq that he was not using anymore. So I got that from Craig to try and lower that peak again. We did what we could. I think it worked for a while but then the problem came back with the same movie. Craig and I were really confused now. So we contacted Mark again. He said send me the amp. I will modify it for you. So we sent him the amp, and then he sent it back with a custom DSP that he programmed right into the freaking amp, just for my room. When I got the sub back, Craig came over again to install it and we put on WOTW and held our breath. It passed with flying colors.
That's what I call service. Now, I know I will probably get blasted for this post. That's OK. I haven't posted in here in a long time, but do yourself a favor, search for the original Seaton Sound thread.
You will find I have the most posts in that thread about this sub. Well over 600. All of them talking about how great the sub is and my recommendations to everyone to get this sub. I am sorry that there may have been so issues of late. But you know what, a lot of companies (sub companies) also had issues. I would never think about getting another sub. I haven't talked to Mark in a long a time and he doesn't need me to defend him. That's not what this is. I just wanted to try and balance out the scale a bit. I don't post anymore but in this thread because I thought it was not needed. But I could easily keep on writing on how great this sub is. Mark may be a little slow in getting back to someone, but to my knowledge, he has never left anybody hanging out to dry.
I could probably write more but I think that's enough. Take it for what it's worth.