Official Seaton Sound Subwoofer Thread - Page 18 - AVS Forum | Home Theater Discussions And Reviews
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post #511 of 634 Old 09-04-2019, 06:54 PM
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Originally Posted by gattaca View Post
1 - 1 = 0. Thanks for the information on contacting Mark. I'll continue monitoring this and other treads. Peace.
Service has been an issue but not new orders it seems. Since you are in the US I guess you can risk it. For overseas folks it more to think about
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post #512 of 634 Old 09-04-2019, 08:13 PM
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Originally Posted by imureh View Post
Service has been an issue but not new orders it seems. Since you are in the US I guess you can risk it. For overseas folks it more to think about
This x 2!

I'm just about to clock in at 1.5 years....and still waiting lol

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post #513 of 634 Old 09-04-2019, 08:18 PM
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Originally Posted by jamiebosco View Post
This x 2!



I'm just about to clock in at 1.5 years....and still waiting lol


So after all those promises some time back he still has not taken care of you. Un freakin believable. This makes me think that this is intentional disregard of your issue and a disrespect to you as a person. He acknowledged it again but still refuses to address it. He is available as he been taking new orders and yet does not have the decency to stick to his own words. Man I held mark in great regard but have lost all respect for him. Would never recommend his products to anyone.

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post #514 of 634 Old 09-04-2019, 08:33 PM
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Originally Posted by imureh View Post
So after all those promises some time back he still has not taken care of you. Un freakin believable. This makes me think that this is intentional disregard of your issue and a disrespect to you as a person. He acknowledged it again but still refuses to address it. He is available as he been taking new orders and yet does not have the decency to stick to his own words. Man I held mark in great regard but have lost all respect for him. Would never recommend his products to anyone.
To add salt to the insulting wound,,,, Marks buddy spoke to Jamie Via PM telling him to basically not to say anything bad about Mark on the forum.. You just cant make this crap up.

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post #515 of 634 Old 09-04-2019, 08:36 PM
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Originally Posted by indebtbassfreak View Post
To add salt to the insulting wound,,,, Marks buddy is pestering Jamie Via PM telling him to basically keep his mouth closed and not to say anything bad about Mark on the forum.. You just cant make this crap up.


Wow. I can’t believe this crap. They should be praising him for the patience he has shown. He is being taken advantage of since he not in the US and has no recourse. This behavior should splattered all across for others to be beware.


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Last edited by imureh; 09-04-2019 at 08:56 PM.
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post #516 of 634 Old 09-04-2019, 08:48 PM
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Originally Posted by indebtbassfreak View Post
To add salt to the insulting wound,,,,
Haha - not exactly
In all fairness I PM'd him first (in July) to explain the details of the transaction... I honestly doubt he's thought about my situation with Mark since then at all
it was suggested I try put the fire out/diffuse the situation to stop the negative comments towards Mark on the forum...though I'm not sure they would feel the same if he was in my position

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post #517 of 634 Old 09-04-2019, 08:58 PM
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No ones pestering me, I haven't heard jack from anyone (except kind forum members checking in on progress via PM - thanks!!) regarding this long running ordeal since July - when this last blew up on here, I haven't received a reply to my emails from Mark since July 23
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post #518 of 634 Old 09-04-2019, 09:00 PM
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The customer should be taken care of first - period. The customer didn't pick the carrier, didn't pack the item, didn't insure the shipment, and the bill of lading is handled by the shipper, not the customer. Any back and forth with shipping carrier for damages should be handled by the business owner post customer replacement - no excuses. Shipping loss is part of doing business and the customer should not be on the hook for this. Carries will typically refuse 100% of the claims and settle the ones where the customer is willing to go the extra mile and sue in small claims court or the customer is a very large account. They save millions because most people won't take the time to follow through. I had this issue with UPS and had to sue them in small claims court (pain in the arse). Outside of that, there will be no check coming. Regardless, this was handled very poorly and this type of negative press is something a small business owner should avoid like the plague. I am sorry, but this reeks of cash flow problems. Sixteen months ?!?! The same happenings started with Elemental Designs, Epik, and Reaction Audio. Buyers be warned.

@jamiebosco - I see you have PSA speakers. Bro you should have stuck with them on the subs. I have zero doubt Tom would have had you taken care of as soon as the phone hung up. I am not a PSA owner, but that guy knows customer service. I really hope you get taken care of. What a shame.....
I'm going to repost this again because it can't really be said any better. @Mark Seaton , it's really a damn shame you have not fulfilled your promise to Jaime. At this point, 1.5 years later you really haven't found the time, effort or whatever to make him whole? You found time to send me a 21" ported sub for the Houston GTG and arranged for me to get the JS12s but you can't do this? Very hard for me to recommend your products because of this.

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post #519 of 634 Old 09-04-2019, 09:01 PM
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@jamiebosco Wow...still no resolution in making things right...you've taken the high road for the most part and rightly so...I guess Mark and Fed ex....keep on playing the blame game at your expense... if Mark was truely a stand up guy...like some of his customers claim..he should've resolved your issue and escalated any action with Fed Ex or insurance claim for reimbursement...I hope he's bonded and insured?

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post #520 of 634 Old 09-04-2019, 09:02 PM
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Originally Posted by jamiebosco View Post
No ones pestering me, I haven't heard jack from anyone (except kind forum members checking in on progress via PM - thanks!!) regarding this long running ordeal since July - when this last blew up on here, I haven't received a reply to my emails from Mark since July 23
You really need a new avatar....just sayin
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post #521 of 634 Old 09-04-2019, 09:07 PM
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Originally Posted by imureh View Post
Service has been an issue but not new orders it seems. Since you are in the US I guess you can risk it. For overseas folks it more to think about
Better yet, plunk down a credit card with a company like PSA/HSU/SVS/Rythimk etc... and have a great sub in your home a week later. Just sayin....

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post #522 of 634 Old 09-04-2019, 09:11 PM
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Originally Posted by jamiebosco View Post
No ones pestering me, I haven't heard jack from anyone (except kind forum members checking in on progress via PM - thanks!!) regarding this long running ordeal since July - when this last blew up on here, I haven't received a reply to my emails from Mark since July 23
Sorry Jamie,,, trying to edit was to glitchy couldnt finish. That been said my friend,,,, stop down playing lol,, there was no reason for that poster to "influence" you to not say anything on the forum through PM.
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post #523 of 634 Old 09-04-2019, 09:13 PM
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Originally Posted by Billy p View Post
@jamiebosco Wow...still no resolution in making things right...you've taken the high road for the most part and rightly so...I guess Mark and Fed ex....keep on playing the blame game at your expense... if Mark was truely a stand up guy...like some of his customers claim..he should've resolved your issue and escalated any action with Fed Ex or insurance claim for reimbursement...I hope he's bonded and insured?
It's flat out embarrassing. Mark should have shipped out a new sub the same day Jamie received the damaged sub.

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post #524 of 634 Old 09-04-2019, 09:15 PM
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@jamiebosco Wow...still no resolution in making things right...you've taken the high road for the most part and rightly so...I guess Mark and Fed ex....keep on playing the blame game at your expense... if Mark was truely a stand up guy...like some of his customers claim..he should've resolved your issue and escalated any action with Fed Ex or insurance claim for reimbursement...I hope he's bonded and insured?
It's flat out embarrassing. Mark should have shipped out a new sub the same day Jamie received the damaged sub.
Exactly...we can think of one guy who would've....without hesitation. 🙂

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post #525 of 634 Old 09-04-2019, 09:17 PM
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Originally Posted by Billy p View Post
@jamiebosco Wow...still no resolution in making things right...you've taken the high road for the most part and rightly so...I guess Mark and Fed ex....keep on playing the blame game at your expense... if Mark was truely a stand up guy...like some of his customers claim..he should've resolved your issue and escalated any action with Fed Ex or insurance claim for reimbursement...I hope he's bonded and insured?
No nothing yet, I was told there was some problems getting the wood veneer used on the SubM - which is fine,that's out of Mark's control, I'll wait till it comes in stock - but having my emails asking for progress updates ignored is pretty crappy

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post #526 of 634 Old 09-04-2019, 09:20 PM
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Originally Posted by indebtbassfreak View Post
Sorry Jamie,,, trying to edit was to glitchy couldnt finish. That been said my friend,,,, stop down playing lol,, there was no reason for that poster to "influence" you to not say anything on the forum through PM.
All good brother - and I agree
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post #527 of 634 Old 09-04-2019, 09:23 PM
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@jamiebosco Wow...still no resolution in making things right...you've taken the high road for the most part and rightly so...I guess Mark and Fed ex....keep on playing the blame game at your expense... if Mark was truely a stand up guy...like some of his customers claim..he should've resolved your issue and escalated any action with Fed Ex or insurance claim for reimbursement...I hope he's bonded and insured?
No nothing yet, I was told there was some problems getting the wood veneer used on the SubM - which is fine,that's out of Mark's control, I'll wait till it comes in stock - but having my emails asking for progress updates ignored is pretty crappy
Sad explaination... really and shows how patient you've been...but I would hasten to guess he's selling subM with that veneer...in the past few months or year plus since you reported the subs damage.

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post #528 of 634 Old 09-04-2019, 09:27 PM
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Originally Posted by Billy p View Post
Sad explaination... really and shows how patient you've been...but I would hasten to guess he's selling subM with that veneer...in the past few months or year plus since you reported the subs damage.
Oh yes - almost certainly
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post #529 of 634 Old 09-04-2019, 09:50 PM
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Exactly...we can think of one guy who would've....without hesitation. 🙂
hahahaha ...Yeah - we need to make up some "WWTD" (What Would Tom Do) bracelets
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post #530 of 634 Old 09-04-2019, 09:57 PM
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Exactly...we can think of one guy who would've....without hesitation. 🙂
hahahaha ...Yeah - we need to make up some "WWTD" (What Would Tom Do) bracelets
Lol...I know...but it's true. While I never met Tom....I did spend time with Jim...on my visit there... obviously the operation has flourished....since and Tom is always looking to push the envelope....with new ideas and products...judging by their course and direction currently.

Take care and good luck in getting a resolution.

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post #531 of 634 Old 09-04-2019, 09:57 PM
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Still waiting,
Jamie, you did not talk bad about anybody, saying you have been waiting is not bad talk. So the only thing you can say is how great products are? Hell, even when I sell used stuff on ebay and if it arrives damaged from shipping I refund the money and I wait for the check from the shipping company.

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post #532 of 634 Old 09-04-2019, 10:06 PM
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Jamie - you are far more patient than I, or most anyone else on AVS. I hope things work out for you but I fear you might have to cut your loses and move on. There is absolutely no viable reason someone should have to wait 1.5 years for a replacement sub damaged during shipping. My god, it's not like it's made of gold. Absolutely unacceptable and anyone thinking of purchasing a Seaton sub should take note of your plight. Good luck brother
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post #533 of 634 Old 09-04-2019, 10:58 PM
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Originally Posted by imureh View Post
Wow. I can’t believe this crap. They should be praising him for the patience he has shown. He is being taken advantage of since he not in the US and has no recourse. This behavior should splattered all across for others to be beware.





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It’s the same with me here in Singapore. Initially I had thought the seatons f18 had an air leak, as I’ve sent some videos to mark. Mark mentioned replacement driver will be sent to me to Singapore, I waited for like 3 months, nothing. In the end I got tired of chasing, got another friends help to solve the issue. Turns out the leak was through the footers. When I stacked the subs, air was leaking through the footers when u remove the footers. Luckily it was a quick fix, fixing the footers back

But after this experience, I’ve learnt my lesson. It’s hard to buy things , subwoofers especially from overseas, with no local support. Really scary

But the subs are awesome, I’m now using it with bass EQ, and those single digit infrasonics, nirvana indeed !

Hopefully nothing goes wrong with the subs, else it’s gonna be nightmare for me here in Singapore
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post #534 of 634 Old 09-05-2019, 07:59 AM
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hahahaha ...Yeah - we need to make up some "WWTD" (What Would Tom Do) bracelets
You know , Ive read of Tom taking in some crazy trades from time to time , it may be worthwhile to lob him a question or two and see what happens....The Australia thingy may make things a bit difficult but you never know...
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post #535 of 634 Old 09-05-2019, 08:53 AM
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Originally Posted by Mark Seaton View Post
In 14 years I've been known to be late, but we've always got people taken care of in the end. .
Ah, the end. Such a precise time frame for getting people taken care of. In the case of @jamiebosco could you please prescribe the time that 'the end' of this ordeal will occur for him? Hopefully you aren't referring to eternal salvation, in 'the end' I guess you are right... all problems do go away

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Originally Posted by Mark Seaton View Post
While I'm sure the forum crusaders will want to take credit, if anything was solved as easily as a quick click of the mouse
Maybe it is not as simple as one mouse click, but several would indeed solve this issue. Why not refund Jamie for his order (perhaps maybe additional interest on his loan to you over the past 1.5 years for a product you didn't deliver) until you rectify the situation?

A refund appears to be the most timely solution to this problem independent of the circumstances with FedEx. Make Jamie whole and he can decide whether he wants to wait on you to come through or look elsewhere.

Quote:
Originally Posted by gattaca View Post
1 - 1 = 0. Thanks for the information on contacting Mark. I'll continue monitoring this and other treads. Peace.
Good luck man.
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post #536 of 634 Old 09-05-2019, 09:53 AM
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I'll say this...he sure learned from some characters the art of how to dodge people...just saying.
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post #537 of 634 Old 09-06-2019, 06:41 PM
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Quote:
Originally Posted by mbw23air View Post
I placed/paid my order for a replacement 4000w amp for my Submersive HP sub and also a Submersive slave sub on 7/20. Still haven't received either and attempts to call and email remain unanswered. Amp was said to arrive on or before 8/9. I know delays happen but no communication is frustrating.

Mike
UPDATE: My amp shipped yesterday and I received email from Mark explaining. Logical explanation but communication is so key.

Mike
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post #538 of 634 Old 09-06-2019, 08:52 PM
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Quote:
Originally Posted by mbw23air View Post
UPDATE: My amp shipped yesterday and I received email from Mark explaining. Logical explanation but communication is so key.



Mike


Like I said, if you are in the US it may be worth the risk but if overseas I would look elsewhere. Case in point Jamie has been for almost 18 months.


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post #539 of 634 Old 09-07-2019, 01:00 AM
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It is also handy that I am within driving distance to SpeakerPower.

--Carl
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post #540 of 634 Old 09-09-2019, 08:21 AM
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There is another person from Australia that has a repair problem that has posted over on Mark's Website. (With NO response back from Mark)
He said that his attempts to contact Mark about his needed Warranty Repair has gone unanswered. I suggested that he contact SpeakerPower to see if something can be worked out.

His posting is under the heading: "Is this Brand Falling Away" that had been previously started by someone else.

--Carl
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