Originally Posted by gajCA
This time last year my DD15 died so I took out the plate amp, (took lots of pictures before unhooking the wires), and sent it in to the Velodyne repair center in LA.
The initial repair was 2 resistors and 32 capacitors.
Still wouldn't work so I sent it back.
They replaced the entire EQ board as the DD series has EQ.
Has worked fine since; I think it was $650 or so.
I'm not so surprised by the price, I'm surprised that last year, Velodyne had a repair center!
Last year, I finally found the company's phone number, they now hide it, I sent multiple e-mails
without any response.
Fortunately, I found EBC Electronics in New Jersey - they repaired the Plate Amplifier on my
HGS-12 quickly and at a reasonable price.
Velodyne was once proud company almost owned the subwoofer business. Today, Velodyne is a
mere shadow of what it once was. Ford self-driving cars are now the company's interest -
not subwoofers or its customers.
I constantly recommend other manufacturers to friends and family - and, if anyone mentions
Velodyne, my retort is "Run, do not walk far away!"