First of all, I believe in capitalism and free market, and that a "transaction" must be agreed upon by both
seller and buyer.
Second, Let me say I have nothing against HSU, and respect their decision for cancelling my order.
I am not angry by any means, I'm just left scratching my head.
Anyway, I bought a VTF2 MK5 last month. The front corners had some imperfections, but it was ok with me.
There is a part on the dust cover that has no glue and there is a visible wide gap between the dust cover and cone.
So I emailed them about the gap, and while I was there, I also mentioned the imperfections I noticed on the
front corners. They replied saying that it should be properly glued. They offered to send me either a replacement
driver and $30 if I kept the sub, or a return/refund, they also warned me that there might still be some
imperfections on the corners if they sent me a new sub. I asked for a replacement anyway as I don't have time to
tinker and I am not inclined to repair a brand new sub.
We normally see glue around the dustcap, but on this second VTF2 (replacement), I see glue around 3-6 o'clock only.
I tried to gently push on the cone next to dust cap, I can see separation which means, there is no glue.
Vinyl wrapping is also peeling off next to the sub frame around 3'oclock position. Contacted them again, they
sent me a prepaid label and got a refund.
After about week, I ordered a VTF3 MK5, the following day, I cancelled the order because I couldn't
decide whether a single VTF3 would be better, or another (this time a pair of) VTF2... But I re-ordered the VTF3
again, after a day, I got an email saying they "may not be able to meet my standards in finish". I rang them up
and spoke to a very nice lady who confirmed they will cancel my order.
Again, I have nothing against Hsu and I respect their decision, but then they could have handled it better IMHO.
2nd sub, pics and video