Originally Posted by rhelliott2
there have been plenty of customers who have called monoprice asking for help and or customer service...you end up just talking to someone who has no idea about subwoofers or audio at all. I'd buy a SVS, HSU, Rythmik ,PSA sub any day over monoprice sub...
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Do you have or have had a Monolith subwoofer and had issues with MP customer service regarding the sub? I agree if you are looking for technical help on setting up a sub, Monoprice isn't going to be where you go. That's kind of one of the main aspects of AVS, right? I believe the guy to talk to at Monoprice is Hobie, who takes care of things over there. People who have had an issue with a return have mentioned Hobie takes care of matters in a very timely manner, so I see no reason to avoid such great subs over this. Like I mentioned, if you have an issue with a Monolith sub they will send you a new one. Some don't care for sending back the whole sub for say an amp issues and I get that. Me personally, I would rather get a whole new sub than have to start removing things from a new sub I bought and replace components, but that's just me. I know I had issues with my HSU VTF-15H MK2 and had to send the whole sub back and received a new one. These things happen with mass produced subs. At any rate, I've owned the Rythmik LV12R, SVS PB-2000 and PC-2000 and they are all solid subs, except I wouldn't recommend the LV12R or the update where they moved the port to the front. And to disregard an excellent and well made line of subs like the Monoliths over a few people complaining isn't something I would hang my hat on.
Subs>RBH I-12e, I-12. HSU VTF-15H mk2. Monolith THX 12(x2)/THX 10(x2). XTZ 1X12. SVS PB-1000(x2). Speakers>JBL Studio 270/235c/230/225c, Arena 130/125c. Sony CS3/CS8/CS5. QA 3020i/3090Ci, 2020i/2000c. Monolith Cinema 5bs. Polk RTiA1/CSiA4. Other Audio>Sony MDR-Z7m2, MDR-V6, WH-XB700, XB32, XB31, XB22. Sennheiser HD58X, HD4.50, PC37X. SIVGA SV004. HyperX Cloud PS4. TB Stealth300. LG FH6, RK8, RK7, PK5, PH4. HK Onyx Studio4(x2).