Originally Posted by Ed Mullen
Please contact SVS Customer Service directly at custservice(at)svsound.com. We'll take a look at everything and make sure you're taken care of.
I wanted to do a much longer post, but I couldn't find the time I needed for it. But I feel like I owe an answer to SVS, so here it goes.
I contacted SVS by e-mail and Scott Miller from CS answered within minutes asking for some personal info. He then told me to contact the seller for a warranty replacement, yay! I am not used to things getting solved so quickly.
So contacted the seller, and the response was actually a bit worse than what I am used to. After some days and e-mails, they said were going to order the plate amp, and it would take 60 days to arrive at the store. Not only that, the store is in another country (950 km), and they wouldn't send it to me. Needless to say I was not very happy about that, so I contacted SVS again to see if we could work something out.
Scott then just asked for my tax id and SVS sent me the plate amp (US to Brazil) and paid for everything! It arrived within 3 days. I can tell you this was not cheap for them. I am impressed and very happy that I went the SVS route. What a company.
Thank you SVS for your beyond excellent support. I wish it was easier/cheaper to buy more of your products here.
Since I am here, I notice a really faint pink noise when (and only) I get my head very close to the driver (something I never did before changing the plate amp)... I can hear several frequencies in maybe the 20-500 Hz range. Does anyone else notice this? It is not gain-dependent and is there even without the interconnect cable.