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post #31771 of 32522 Old 11-14-2019, 02:03 PM
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Asking again... anyone know this?
The new Sledge STA-800D2 in the 3000-series is the only amp we currently offer with the powered USB jack.

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post #31772 of 32522 Old 11-14-2019, 07:14 PM
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Hi all,

I have a SB12-NSD subwoofer, (purchased just 5.5 years ago). Just today, there was no signal / sound from the subwoofer.

I took it to the service center - unfortunately this is out of warranty. And they are thinking that this is the module that is causing this issue, which will cost a few hundred bucks.

Just wanting to get some thoughts here from you guys - does this sound right?

How does a subwoofer module get busted and does it normally die out after 5 years ?

The option is either to get it repaired or spend a bit more (quite a bit more), and then get a SB2000 subwoofer..

What are your thoughts?

Thank you
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post #31773 of 32522 Old 11-15-2019, 10:20 AM
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Is SVS hosting their annual Black Friday sales with the SB12-NSD and PB12-NSD. Was really hoping to pick up a 2nd SB12-NSD this year.

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post #31774 of 32522 Old 11-15-2019, 03:07 PM
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Dave, it's difficult to comprehend, but even an SVS Sub could need service at some point in it's life. Your Car does!

Trust that SVS handles these matters seriously, and in the time it has taken me to post this, they could have had a repair part enroute to you! 😉

Repair? Upgrade? Either Way...SVS is your best choice!!

Best Regards,

CV
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post #31775 of 32522 Old 11-15-2019, 03:07 PM
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Originally Posted by Dave__w View Post
Hi all,

I have a SB12-NSD subwoofer, (purchased just 5.5 years ago). Just today, there was no signal / sound from the subwoofer.

I took it to the service center - unfortunately this is out of warranty. And they are thinking that this is the module that is causing this issue, which will cost a few hundred bucks.

Just wanting to get some thoughts here from you guys - does this sound right?

How does a subwoofer module get busted and does it normally die out after 5 years ?

The option is either to get it repaired or spend a bit more (quite a bit more), and then get a SB2000 subwoofer..

What are your thoughts?

Thank you
Reach out to SVS Customer Service by clicking the Support widget on any page of the website. Get us all of your contact information and we'll cover that amp. If you're inside the contiguous USA it won't cost you anything. If you're outside of the USA all we ask is that you cover shipping. Reference this AVS thread and my name and we'll take it from there. Thx.
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post #31776 of 32522 Old 11-15-2019, 03:10 PM
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Is SVS hosting their annual Black Friday sales with the SB12-NSD and PB12-NSD. Was really hoping to pick up a 2nd SB12-NSD this year.

Kipa
Sign-up for our newsletter so you'll know exactly when the BF promo starts - then 'get while the gettin's good' as they used to say. :-)

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post #31777 of 32522 Old 11-15-2019, 03:16 PM
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See Dave? 😉 Within Minutes, the SVS "Rapid Response Team" has your Back!!!

You cannot beat SVS Customer Care!
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post #31778 of 32522 Old 11-15-2019, 05:43 PM
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Quote:
Originally Posted by Ed Mullen View Post
Reach out to SVS Customer Service by clicking the Support widget on any page of the website. Get us all of your contact information and we'll cover that amp. If you're inside the contiguous USA it won't cost you anything. If you're outside of the USA all we ask is that you cover shipping. Reference this AVS thread and my name and we'll take it from there. Thx.
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Originally Posted by CV580DRVR View Post
See Dave? 😉 Within Minutes, the SVS "Rapid Response Team" has your Back!!!

You cannot beat SVS Customer Care!
Wow

While I had many great experience from Ed's, for Customer Service. Taking care of a product pass warranty, is not often heard.
Another great example, of excellent customer from SVS. Since personally I know only one more company who did this before, was OPPO with one of my previous BD player.


Darth

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post #31779 of 32522 Old 11-16-2019, 04:25 AM
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Dave (Darth?) indeed!

Mind: BLOWN! 😱

SVS had no obligation to Warranty Repair an out of warranty unit, but they did!! WOW! It's this sort of thing that should have you Smiling, and Sharing your outstanding exerience with everyone. What better way to thank SVS for their generous assistance than to TELL OTHERS!! 👍

Imagine. Your Glowing comments might just be all the encouragement another forum member needed to pull the trigger, and purchase SVS for himself! Everybody Wins.

Happy Listening!

CV
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post #31780 of 32522 Old 11-16-2019, 09:46 AM
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Quote:
Originally Posted by Ed Mullen View Post
Reach out to SVS Customer Service by clicking the Support widget on any page of the website. Get us all of your contact information and we'll cover that amp. If you're inside the contiguous USA it won't cost you anything. If you're outside of the USA all we ask is that you cover shipping. Reference this AVS thread and my name and we'll take it from there. Thx.
This in the age when most are trying to sell you high margin extended warranties that have you jumping through hoops to enforce. In my experience SVS displays high regard for both their customers and their ethics. It's hard to find this kind of customer service/appreciation even when buying megabuck gear. SVS just keeps doing it right.
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post #31781 of 32522 Old 11-16-2019, 05:33 PM
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Nicely Stated Artzilla!

As an 8year SVS Owner, I have never ceased to be impressed. From placing my orginal order with none other than Ed Mullen in 2011, to this Day. Such a Fine, High Achieving Product. From the Day In/ Day Out reliability, to the Vast Technical Knowledge base that has been generously shared with me over the years at "Mullen University" 😉

Our SVSs aren't Audio Gear. They've become part of the Family!!

Edit:

Oh that initial order! An order where shipment had to be deferred for an entire Month to conform to my Out of Country Work demands, thus giving me LOTS of time to imagine how things might go wrong.

Au Contraire! On shipping day,...it was like a Military Special Ops Mission. Everything went off as arranged earlier, and my SVS arrived precisely on schedule.

Wow. It's things like that Folks. Attention to DETAIL!

3 Cheers for SVS!!!
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post #31782 of 32522 Old 11-16-2019, 08:05 PM
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Thank you. I signed up.

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Sign-up for our newsletter so you'll know exactly when the BF promo starts - then 'get while the gettin's good' as they used to say. :-)
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post #31783 of 32522 Old 11-16-2019, 09:52 PM
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Originally Posted by Ed Mullen View Post
Reach out to SVS Customer Service by clicking the Support widget on any page of the website. Get us all of your contact information and we'll cover that amp. If you're inside the contiguous USA it won't cost you anything. If you're outside of the USA all we ask is that you cover shipping. Reference this AVS thread and my name and we'll take it from there. Thx.
Thank you Ed and everyone here.

I’m speechless.. what would just normally be another consumer electronic purchase, has turned out to be a fantastic experience with a company who really value customers over anything else. Wow.

I’m in Melbourne , Australia, and i have left the SB12-NSD with the service agent here in Melbourne. I’ve just gone to the SVS website and posted an email with this information on support.. waiting for them to get back to me.

Thank you very much again. I’m really very impressed, and hoping this all works out well.

Many thanks
Dave
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post #31784 of 32522 Old 11-17-2019, 07:00 AM
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Originally Posted by Dave__w View Post
Thank you Ed and everyone here.

I’m speechless.. what would just normally be another consumer electronic purchase, has turned out to be a fantastic experience with a company who really value customers over anything else. Wow.

I’m in Melbourne , Australia, and i have left the SB12-NSD with the service agent here in Melbourne. I’ve just gone to the SVS website and posted an email with this information on support.. waiting for them to get back to me.

Thank you very much again. I’m really very impressed, and hoping this all works out well.

Many thanks
Dave
Great - we'll get you a shipping quote and cover the amp under warranty. I assume you're on 220V AC - but please confirm that with the CS rep, as the Sledge STA-400D is not auto-switching for voltage and needs to be configured for the correct AC.

The amp is super easy to install - but if you want your service agent to do it for you, then we'll need that shipping address. Otherwise we can ship the amp directly to you.
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post #31785 of 32522 Old 11-17-2019, 02:38 PM
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On the PC12 plus amps, what's the purpose of the Hi-Level option? Both of mine are set to Hi so I assume someone told me or I read it before but can't remember the reason. All of the power in my Cinema has been upgraded also and I have 30A and 20A. There's no detailed information in the Manual or QS Guide.

AVR: Denon AVR-X7200WA | 4K: Oppo UDP-203 | Media: Ryzen 1800X 32GB DDR4 HCPC, Synology DS3615xs 172TB | Gaming: PS4 Pro/PSVR 10TB, PS3 | Speakers: Polk LSiM: 1x706c, 2x707, 4x900LS, 4x702F/X | Subs: 2xSVS PB4000, 2xSVS PC12+, 5xButtkicker BK-LFE | Vid: Sony VPL-VW885ES | Amp: Emotiva XPA7 Gen 3, Parasound 2125, 2xQSC GX3 | Power: 3xFurman Elite 20 PFi | UPS: APC SMT3000, 2xSMT2200 | Screen/Misc: 138" 2.35:1 Stewart CIMA Neve, Harmony Elite
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post #31786 of 32522 Old 11-17-2019, 07:15 PM
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Anyone have experience going from a SB/PB2000 to a SB/PB3000? I am curious how much of an impact it will be. I know i could go dual SB2000 but the place i would put a second sub (to the left of the TV) is a dead zone. I tried moving my SB2000 there and it sounded so ineffective i had to move it back even after playing with phase control. I know you guys love the ported subs but i am honestly looking to upgrade to a SB3000 or SB4000 eventually.

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post #31787 of 32522 Old 11-18-2019, 07:35 AM
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Originally Posted by Jim Kiler View Post
Anyone have experience going from a SB/PB2000 to a SB/PB3000? I am curious how much of an impact it will be. I know i could go dual SB2000 but the place i would put a second sub (to the left of the TV) is a dead zone. I tried moving my SB2000 there and it sounded so ineffective i had to move it back even after playing with phase control. I know you guys love the ported subs but i am honestly looking to upgrade to a SB3000 or SB4000 eventually.
I went from dual pb2000s to dual pb3000s and I definitely could notice a difference.
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post #31788 of 32522 Old 11-18-2019, 11:03 AM
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Originally Posted by dmillionz View Post
On the PC12 plus amps, what's the purpose of the Hi-Level option? Both of mine are set to Hi so I assume someone told me or I read it before but can't remember the reason. All of the power in my Cinema has been upgraded also and I have 30A and 20A. There's no detailed information in the Manual or QS Guide.
The "High-Level" Option is an optional use compensation for the 6db higher input levels when using Balanced (XLR) Connections.
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post #31789 of 32522 Old 11-18-2019, 11:14 AM
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Originally Posted by Jim Kiler View Post
Anyone have experience going from a SB/PB2000 to a SB/PB3000? I am curious how much of an impact it will be. I know i could go dual SB2000 but the place i would put a second sub (to the left of the TV) is a dead zone. I tried moving my SB2000 there and it sounded so ineffective i had to move it back even after playing with phase control. I know you guys love the ported subs but i am honestly looking to upgrade to a SB3000 or SB4000 eventually.
Jim, certainly a larger Sub will do a bit more, but...this "Dead Spot" in the Room (A big Null) begs investigation!

Have you collected some data with REW? That information can provide some great insights on what SHOULD be done with your set up. Just throwing Watts, and Woofers at the problem can get a bit spendy. 😄

Best,

CV
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post #31790 of 32522 Old 11-18-2019, 12:49 PM
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Originally Posted by Jim Kiler View Post
Anyone have experience going from a SB/PB2000 to a SB/PB3000? I am curious how much of an impact it will be. I know i could go dual SB2000 but the place i would put a second sub (to the left of the TV) is a dead zone. I tried moving my SB2000 there and it sounded so ineffective i had to move it back even after playing with phase control. I know you guys love the ported subs but i am honestly looking to upgrade to a SB3000 or SB4000 eventually.
Just because a single sub will not work well in a given location does not mean it can't still be a potentially good location when using dual subs.

You can measure the single sub in both locations and then combine the individual responses in REW (using trace arithmetic) to give you a very accurate representation of what the final combined response will be.
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post #31791 of 32522 Old 11-18-2019, 02:15 PM
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Indeed Alan. Duals are the way forward. With a modicum of TLC in Placement, and Calibration...Duals run the table!

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post #31792 of 32522 Old 11-19-2019, 08:48 AM
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Originally Posted by dmillionz View Post
On the PC12 plus amps, what's the purpose of the Hi-Level option? Both of mine are set to Hi so I assume someone told me or I read it before but can't remember the reason. All of the power in my Cinema has been upgraded also and I have 30A and 20A. There's no detailed information in the Manual or QS Guide.
The Hi-Level setting allows for the use of much higher line level input voltages typically associated with professional studio equipment. Hi-Level should not be used with home consumer electronics as it reduces the gain sensitivity significantly - always use Normal for consumer AVRs and pre-amps.

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post #31793 of 32522 Old 11-19-2019, 09:11 AM
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Originally Posted by Jim Kiler View Post
Anyone have experience going from a SB/PB2000 to a SB/PB3000? I am curious how much of an impact it will be. I know i could go dual SB2000 but the place i would put a second sub (to the left of the TV) is a dead zone. I tried moving my SB2000 there and it sounded so ineffective i had to move it back even after playing with phase control. I know you guys love the ported subs but i am honestly looking to upgrade to a SB3000 or SB4000 eventually.
If you are looking to stay within the SB family - compared to the SB-2000, the SB-3000 has about 2-2.5 dB higher dynamic output in the 18-36 Hz octave and about 5-7 dB (literally twice the max output) in the 40-80 Hz octave. So the SB-3000 is definitely a significant and very noticeable upgrade over the SB-2000.
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post #31794 of 32522 Old 11-20-2019, 11:48 AM
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Hello SVS enthusiasts. I just picked up a returned SB-2000 in like-new condition for a fantastic price at a local store, and I plan on replacing the entry level Polk PSW125 we've had in our small living room with this sub. Seeing as this sale was for the item and power cord only, no documentation, I was curious what most of you used as a starting point for the sub volume/gain knob? I know that the entry level Polk's (which I've owned several of in the past) would need to be brought up to about 3/4 of full volume just to get anything at all out of them. In my theater room I run my HSU VTF-15H MK2 around the 9 o'clock level, or about 1/3 of the way to full. Guessing the SB-2000 would likely lie right in between these somewhere... maybe halfway?
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post #31795 of 32522 Old 11-20-2019, 04:36 PM
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Compared to the SB12-NSD, the SB-2000 has about 3-3.5 dB higher dynamic output across the board, in addition to deeper extension and a shallower roll-off slope.

I would recommend adding another SB-2000. I would not mix and SB12-NSD and an SB-2000 - they are different amp platforms with different phase responses.

Hello, I currently have a SB-2000 and an SB12-NSD in my 1485 cubic feet room (11x15x9). I have the SB-2000 between my center and front right and the SB12 in the back right corner. This gives me a fairly good frequency response between 25Hz and 120Hz before I run Audyssey and just about flat after. One small issue is a dip at 25Hz in the combined subs' response. When testing the two subs separately in the same location, I get nearly identical frequency response measurements (REW) but a phase response difference, as you mentioned. I'm wondering if it's this phase difference causing the dip at 25Hz and if two SB2000's (or two SB12's) might solve the issue. I attached some screenshots from REW, one sweep of each sub and two sweeps with both subs, one with Audyssey, one without. Thanks!
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post #31796 of 32522 Old 11-20-2019, 04:55 PM
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Hello, I currently have a SB-2000 and an SB12-NSD in my 1485 cubic feet room (11x15x9). I have the SB-2000 between my center and front right and the SB12 in the back right corner. This gives me a fairly good frequency response between 25Hz and 120Hz before I run Audyssey and just about flat after. One small issue is a dip at 25Hz in the combined subs' response. When testing the two subs separately in the same location, I get nearly identical frequency response measurements (REW) but a phase response difference, as you mentioned. I'm wondering if it's this phase difference causing the dip at 25Hz and if two SB2000's (or two SB12's) might solve the issue. I attached some screenshots from REW, one sweep of each sub and two sweeps with both subs, one with Audyssey, one without. Thanks!
What are you using to time align the subs (i.e. do you have XT32)? If they are properly time aligned, have you tried flipping polarity on one sub?
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post #31797 of 32522 Old 11-20-2019, 07:09 PM
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What are you using to time align the subs (i.e. do you have XT32)? If they are properly time aligned, have you tried flipping polarity on one sub?

Yes, XT32. After which, I just played with the avr's (Denon 3300) subs(2) distances to get the smoothest crossover between my fronts and center. For some reason, at the time I decided to just work with the distances/delay and left the subs' phase alone for the most part. So, I got some improvement just now from your suggestion! I reversed the phase (180 degrees) of the back sub (SB12). That gave me a peak where the dip was at 24Hz, but it cratered the response right below my 80Hz crossover with my center speaker (the purple trace). I then tried 90 degrees on the SB12. That kept my crossover pretty much the same but reduced the 22Hz dip by about 9dB(green trace)! I said the dip was 25Hz before, but it's actually around 22Hz. The response stays flat to around 25Hz, so I really don't have too much to complain about. Just trying to justify getting another SB2000 to replace the SB12 so I can use it with my nearfield desktop setup.



Many thanks!
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post #31798 of 32522 Old 11-20-2019, 08:02 PM
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Is SVS hosting their annual Black Friday sales with the SB12-NSD and PB12-NSD. Was really hoping to pick up a 2nd SB12-NSD this year.

Kipa
If you are looking at grabbing something that might sell out quickly I would check the SVS outlet site late Tuesday night. From the past they seem to send the email out on Wednesday but the prices update like late Tuesday night. At least last year when I was trying to buy some stuff.

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post #31799 of 32522 Old 11-20-2019, 11:52 PM
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Quote:
Originally Posted by Ed Mullen View Post
The Hi-Level setting allows for the use of much higher line level input voltages typically associated with professional studio equipment. Hi-Level should not be used with home consumer electronics as it reduces the gain sensitivity significantly - always use Normal for consumer AVRs and pre-amps.
Thanks Ed for your response. I have switched them both to Normal. Is there anything I need to do to the system now after making the switch? Recalibration or anything? I did notice however that the bass coming from those two subs now sounds cleaner and more detailed using Normal.

AVR: Denon AVR-X7200WA | 4K: Oppo UDP-203 | Media: Ryzen 1800X 32GB DDR4 HCPC, Synology DS3615xs 172TB | Gaming: PS4 Pro/PSVR 10TB, PS3 | Speakers: Polk LSiM: 1x706c, 2x707, 4x900LS, 4x702F/X | Subs: 2xSVS PB4000, 2xSVS PC12+, 5xButtkicker BK-LFE | Vid: Sony VPL-VW885ES | Amp: Emotiva XPA7 Gen 3, Parasound 2125, 2xQSC GX3 | Power: 3xFurman Elite 20 PFi | UPS: APC SMT3000, 2xSMT2200 | Screen/Misc: 138" 2.35:1 Stewart CIMA Neve, Harmony Elite
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post #31800 of 32522 Old 11-21-2019, 01:11 AM
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Greetings all.... Just to update... Have had 2 PB-4000's in my 4500CF open living room for almost a year. I love my subs. They go well with my JBL Studio L series 9 speaker set up. Anyways, my AVR is a Denon 7200 WA and I ran Audyssey and it set the subs trims to -14, which for the most part is fine. I usually bump them up and run hot when listening to music or when I want to show off to friends

I have been thinking about trying the variable port tuning options and possibly changing to extended mode. I've read as much as I could from SVS's website and this forum but there isn't that much I can find, and perhaps it is just me not looking hard enough. My questions is that my room is big, but not huge. It opens up to the kitchen though and I have travertine tile floors. I wonder if running in extended mode will benefit my setup?

I read that extended mode gives you that tactile base thump at the lower end, even though you lose a few DB's overall. I guess I will just plug the middle port on each PB4000 and try it out for myself. I just wanted some feedback from you guys and if any of you had good outcomes changing the port tuning on your sub/subs? Thanks!
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