Originally Posted by jamiebosco
Agreed! Jack is also top class!
Another fantastic CS rep at SVS is Dennis Johnson
A few years ago I had a PB12-NSD and a PB-2000, from seating distance these looked pretty much identical - except my 2012 PB12 had the older style blue SVS badge. This did not sit well with my OCD.I contacted the Australian distributor to see if I could buy one of the newer style black badges and was told they didn't have any. So I contacted SVS directly and asked Dennis if it was possible to buy a Black (or blue) SVS badge just so they would be matching. Without hesitation Dennis offered to send me a couple of new style badges free of charge ( and also with no proof that I even owned an SVS product). They arrived to Australia in under a week. This is perhaps a fairly small gesture, but I was pretty chuffed. Dennis has helped me several other times through the years and has passed some of my questions on to @Ed Mullen
for additional input. First class service all the way!
Never had the pleasure dealing with Dennis, but also sound like I good person to deal with.
Originally Posted by mthomas47
Both Ed and Jack have been very helpful to me, as well. I usually rely on Ed as an authoritative source for information, but Jack also knows his stuff. And, Jack helped me recently with a problem with one of my subs. I really appreciated the quick and responsive service. It is sometimes easy to take good customer service for granted, until you deal with a company that doesn't offer it.
Just another short story about their Customer Service.
When, I was shopping for ceiling speakers, the Elevation got my attention.
So I send an e-mail about their sound signature, since I got Aperion Verus Grand for towers, center and the 4 surrounds.
I also ask if there was a way, to use them for ceiling duty.
Both Ed and Jack were involve, during few exchanges.
I was told, that a special block was in development, to secure the speaker so it would not fall down.
Then I ask if it months or year wait, the reply came back as "soon".
A week later, Ed inform me that they receive a small shipment of them, ahead of full production, and if I want to get the Elevation, He would send me two pair free of charge for the blocks.
So I ask how to proceed, since I would be buying them from Sonicboom, a Canadian distributer.
They ask me for my address, and ship them to me in Canada, from the States
That's what I call Outstanding Customer Service