I have been a staunch supporter of Seaton Sound for a very LONG time, and nothing I'm about to say will impact my support for Mark or Seaton Sound. And I am glad that there is the potential for "many exciting things to come in 2015." However, I must express some frustration that some things that have been promised for a LONG time have not been forthcoming from Seaton Sound.
is the website. We've been promised a real, interactive website for several YEARS!!! Seaton Sound identifies itself as an "ID", (aka "Internet Direct"), company. How can an ID company exist WITHOUT
a website??? I don't get it? We've been told that Mark has a concern about sales expanding too fast if the website goes active??? I'm sorry, but I just don't buy that anymore. Either Seaton Sound is a viable, forward-looking ID business, or it's just a hobby for Mark. I am truly frustrated at checking for the Seaton Sound website... only to find the same old:
That is the same message that has been at the webpage for several YEARS!!!! At least the "countdown timer" has been removed, but seriously Mark... C'mon Man!
is the lack of 3rd party measurements of the SubM. We've been promised that the SubM's would be measured by Josh Ricci, (DataBass), as soon as the Seaton website was up and running, and Seaton Sound was ready to handle the (presumed) increase in sales that would occur based on those measurements. That promise was made over two years ago.
I personally offered to send one of my SubM's to Josh Ricci for testing, but was requested to refrain from doing so because Mark assured me he would have the website up and running, which would allow him to send a SubM in for testing. Neither of those things ever happened.
is the lack of follow through on many promised products, specifically speaker and subwoofer systems. From re-designed Sparks to other promised, but (as-yet) undelivered speakers and subwoofers, Mark has been quick to promise new designs, but unable to deliver actual, real products.
is the decline in the accessibility of communication with Seaton Sound. I have seen a significant increase in complaints about existing customers, and potential customers, being unable to make contact with Seaton Sound. For an ID company that prides itself on CUSTOMER SERVICE
, that is unacceptable.
I will be honest and straightforward and state that I'm very concerned about the future viability of Seaton Sound. I have been around long enough to see several other ID companies come and go. The pattern seems to be... missed promises.... lack of deliverable product... and lack of communication with "Customer Service." I sincerely hope that Seaton Sound will not be a victim of this same phenomenon...
but... I just don't know...
Mark??? Some reassurance would be much appreciated...