Russcrypto: I'm going to send you a PM in regards to that. I'll talk to Dr. Hsu and see what we will recommend in this case. It's pretty odd that the enclosure developed that kind of issue.
As for Poker's case, he has been in touch with us and has spoken with our head technician, Dr. Hsu, and me, at length, in regards to it. According to his feedback to us, we felt that there was an issue with placement as well as maybe the output needs weren't being met. He had it set to around 12 o'clock which is generally pretty high for the VTF-1 Mk2. Dr. Hsu did recommend that he may want to consider upgrading to a more powerful sub. He did voice concern over scratches he found near the logo and he sent us a picture. Our policy is that the sub needs to be returned in "like new" condition in order to receive the full refund on the base price. If it does show cosmetic issues upon return, we do charge a 15% restocking fee, but I explained that the technician would need to look over it first to really determine if it would need the 15% restocking fee or not. We never stated 20%. Note also that the shipping for the VTF-1 Mk2 is $48 and not $70, though that may be the cost of return shipping. I'm not sure. We are sorry to hear that the VTF-1 Mk2 didn't quite work out for you. We wish you all the best in getting your new sub integrated in your system.
Sales and Marketing Representative