Originally Posted by amoneys2k
Hey @fidelisoris I'm glad to hear our support team got back to you quickly. We're flexible with our warranty and if you're close to the end we'll take care of you. If you're way out of warranty we'll still see what we can do on a case by case basis.
We had some people have the cracking issue that you've experienced. I wouldn't say it's "common" because as you know, people don't post reviews when everything is working to expectations, so those complaints come from the vocal minority. We have stats on how many units we sold and how many come back with certain issues. That said, we look at any issues we see and do our best to improve on them.
For the LS41, LS31, LS25 (oval earcup) and LS35X, we changed several things - bigger oval earcups, better drivers, improved base station, better and easier to replace earpads, and we changed the plastic composition of headrail. You can see a demonstration of how much more flexible and durable our new headrail is now:
I hope you enjoy your new LS41 and if you need anything, please let me know. And please keep the feedback coming. It's customer feedback that helps us to deliver the products people want.
I watched the video you linked, the new headbands should totally fix the issue. Can you comment on the exact changes? Is it just a different plastic, or is there a structural skeleton inside as well?
Since my LS40 would be "recycled anyways", LS support just took the S/N (I presume to register as "RMA'd/destroyed") and let me hold onto the LS40 until the new L41 is available. I took this as an opportunity to bring the headset down to my bench and disassemble it. I noted, shockingly enough, that although the cup retainers on either side are metal, there is no central metal component to tie them together--the band is JUST plastic. No wonder it was a fail point. I expected some sort of thin metal "backbone" under the center plastic arch. So I'm curious if the central band remains just a more flexible plastic, or if some metal reinforcement was introduced as well. Either way it's a welcome change and good to see that LS continues to observe product weak points and reactively improve future products.
Speaking of weak points, my one remaining gripe about the LS40 is the lack of ability to tweak the mic "sidetone" (aka mic monitoring). Since I don't have the LS41 I cannot comment quite yet, but has any improvement been made in this area? This is the one remaining "con" to the LS headsets I see. I know the base station has been "improved" but the only change I've seen is regarding it's sizing for consoles, so I'm unsure if there's any internals change that might affect features like the mic monitor.
Finally, as I provided feedback when I got the LS40, I would LOVE to see a very high-end premium boom mic made available as an optional upgrade. I would gladly plop down another $50-75 for a microphone that rivals Sennheiser or BOSE headset mics. Seems like it could be a slam dunk with the detachable system, and wouldn't affect the headset introductory pricing against the other headsets on the market.
I won't lie; I took another look at the SteelSeries Arctis Pro Wireless
(~$329 USD) because the base station is SO convenient and (from a geeky tech perspective) so cool. The ClearCast mic is important since my headset has to be an MMO raiding/gaming workhorse and I need to be heard well even in the "heat of battle"... The LS40 mic is adequate, but not impressive. Mic monitoring is fully configurable. The swappable batteries are a bonus because they can be replaced just that easy. I will counter this with the fact hat I never had battery issues with my LS40 and I'm sure the 20-hour LS41 is even better... but batteries do die over time.
However, even though the Arctis Pro headset is young, there are already the usual flood of reports of poor construction, especially at the earcup pivot points, with many headsets breaking and extremely poor customer support from Steel Series. That scared me away from them the first time around when I was look at their Siberia headset (and primarily why I contacted Lucid Sound in the first place before I got my LS40).... so I'm very glad the LS team could help me out. But certainly give the competition a consideration when designing the next flagship model headset... be it the LS45, 50, or whatever.
I would love to see LS step up and smash the "ultra premium" $250+ PC headset market. If LucidSound told me that my dream PC gaming headset would cost $500, I'd respond with "Who do I make the check out to?"
Durability, Performance, and Features. Nail all three and take the crown!
Hope you guys have a presence at PAX East this year. I will be looking for you.