I am hoping there are still active 93 users who could provide me with some assistance.
Recently I recorded some mp4 videos that can be played back perfectly on all my computers (using, for example, the VLC media player). However, when I tried to play them on the 93, the videos got loaded but the machine just hanged there with the Oppo logo on the screen and the green play button on the upper left corner. Nothing else happened.
The only issue I can think of is that these videos have been captured on my 4K laptop, so the frame width (3840) and frame height (2160) correspond to 4K resolution. Could this be the cause of the problem? If so, why I can play them on my 2K computer screen with no problems?
Thanks in advance for any help.