Originally Posted by Terriers
Anyway, does this particular player have a problem with the remote, that is documented and common? Or is it just as good as other players?
It's a "known" problem, in that a number of people have seen it. It was worse with earlier firmware (see my early review and update on B&H), may have gone away after a few FW updates, but is definitely there now.
The problem affects IR remote control operation, apparently regardless of what you're playing. I have seen it with:
- A wide range of blu rays
- Online content (e.g. Netflix), though I use the payer for this much any more given superior solutions elsewhere today
The symptoms are:
- Initially, remote works fine
- After some period of time (or after certain internal/external events affect the player, actual trigger unknown), the remote stops working
- This affects all remote functions -- power, media transport, everything
- The behavior is the same for all remotes once in this state (e.g. factory original, various universal remotes)
- Otherwise the player is fine -- top buttons work, and any active playback can continue
What I have found out:
- Turning off Quick Start mode in System Settings is a good idea.
This won't prevent the problem, but if it does occur, turning the player off (on top), waiting for around 15 seconds, and turning it on will see the remote work again, at least for a while. This can be useful to get you back to the right spot in a movie, for example.
- If Quick Start is on, you may have to leave the player off for some time in order for it to allow the remote to work again for any reasonable period of time.
- It doesn't appear that using the IR IN jack (aka Control S jack) on the rear helps with the problem. My specific test setup is a 3.5mm stereo cable between the 790's IR IN jack and a Sony 1060 receiver's IR OUT jack, with the 1060 definitely receiving all incoming IR.
- It's firmware, not hardware (at least not directly), given how completely fine all non-remote aspects of operation are.
- Heat could be a factor, though given the above I think it may be an indirect one. In my setup, a DVDO Quick6, which gets warm, is currently on top of the player.
- I thought there was a correlation with having a USB drive inserted (and thus having memory for blu ray functions available), but I have yet to fully test this. Seems unlikely given that it affects DVD and online content also, but who knows what the firmware is doing.
- The behavior is just what you'd expect from a switched Sony Command Mode (where IR commands are prefixed to allow multiple identical units to be used in the same room), I have been unable to find anything that shows how to swap the player to another mode (unlike other Sony devices, which have a clear procedure).
I'm willing to try stuff out if anyone has ideas.