Official Samsung UBD-K8500 4K HDR Ultra HD Blu-Ray Player Owner's Thread - Page 422 - AVS Forum | Home Theater Discussions And Reviews
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post #12631 of 14256 Old 05-24-2017, 05:41 PM
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Originally Posted by braves_fan3 View Post
I did a hard reset on my player. It reverted to firmware 1009 and now everything is working again.
How do you do hard-resets? I'll hold off but do one if any more problems.
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post #12632 of 14256 Old 05-24-2017, 06:07 PM
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Originally Posted by checker9 View Post
How do you do hard-resets? I'll hold off but do one if any more problems.
Turn it on and hold down the stop button on the player for a few seconds.
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post #12633 of 14256 Old 05-24-2017, 10:10 PM
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That's a new one!
If a Reset reverted the player back to 1009, I'm going to assume 1010 was never completely installed, and that was the reason for the issues.
Normally, a Reset should not make any player revert back to a previous FW.
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post #12634 of 14256 Old 05-25-2017, 12:30 AM
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Originally Posted by p5browne View Post
That's a new one!
If a Reset reverted the player back to 1009, I'm going to assume 1010 was never completely installed, and that was the reason for the issues.
Normally, a Reset should not make any player revert back to a previous FW.
Good point. I wonder if 1010 is stable. I doubt Samsung took it out of the update process to be mean - must have been a reason.
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post #12635 of 14256 Old 05-25-2017, 03:25 AM
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Red face

Noticed last night that our remote on ebay was sold out at the vender we were using. The correct model number?
AK59-00104R

$2 free ship. Bought two more as gifts.

http://www.ebay.com/itm/new-SAMSUNG-...oAAOSwkShY-ElV


ETP

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post #12636 of 14256 Old 05-25-2017, 05:42 AM
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Originally Posted by checker9 View Post
Good point. I wonder if 1010 is stable. I doubt Samsung took it out of the update process to be mean - must have been a reason.
Having no issues with my 1010. Samsung pushed it to my player, versus having to do it by flashstick.)
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post #12637 of 14256 Old 05-25-2017, 07:34 AM
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Originally Posted by p5browne View Post
Having no issues with my 1010. Samsung pushed it to my player, versus having to do it by flashstick.)
My bedroom player came with it, and I've had no problems whatsoever with that version of the firmware.

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post #12638 of 14256 Old 05-25-2017, 08:11 AM
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Quote:
Originally Posted by p5browne View Post
That's a new one!
If a Reset reverted the player back to 1009, I'm going to assume 1010 was never completely installed, and that was the reason for the issues.
Normally, a Reset should not make any player revert back to a previous FW.
I was surprised, too. I went into the update screen and it said 1009 when previously it had automatically updated to 1010.
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post #12639 of 14256 Old 05-25-2017, 08:20 AM
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Quote:
Originally Posted by braves_fan3 View Post
I was surprised, too. I went into the update screen and it said 1009 when previously it had automatically updated to 1010.
It might set to the original version of the unit. Do you recall if 1009 was the version when your unit was new?
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post #12640 of 14256 Old 05-25-2017, 10:29 AM
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Originally Posted by checker9 View Post
It might set to the original version of the unit. Do you recall if 1009 was the version when your unit was new?
I honestly don't remember what it had when it was new. I got it in January of 2016, so it was one of the early units.

I do know it updated the firmware automatically and when I checked the other night it was on 1010. After the reset it showed 1009.
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post #12641 of 14256 Old 05-25-2017, 12:40 PM
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Quote:
Originally Posted by braves_fan3 View Post
I honestly don't remember what it had when it was new. I got it in January of 2016, so it was one of the early units.

I do know it updated the firmware automatically and when I checked the other night it was on 1010. After the reset it showed 1009.

Thanks for reply. Do you recall when it updated?
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post #12642 of 14256 Old 05-25-2017, 01:03 PM
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Originally Posted by checker9 View Post
Thanks for reply. Do you recall when it updated?
I would guess within the last month or two. It's in my basement theater room, and I'm not down there real often.

I traced my audio problem to a bad HDMI cable, but the issue with not reading discs had to be something else entirely. The 1010 firmware is just a guess, though.
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post #12643 of 14256 Old 05-25-2017, 06:28 PM
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Quote:
Originally Posted by basshead81 View Post
here is the 1010 Firmware
Thanks!

I'm going to do the upgrade, but I have one question. The manual states the following.

"9. When the download is done, unzip the zip
archive to your computer. You should have a
single folder with the same name as the zip
file.


10. Copy the folder to the top level folder of a
USB flash drive."


Your download link leads to a file named "upgrade.msd". AFAIK, this is not a zipped file. I do not know the name of the original zipped file from which it was unzipped and, therefore, I do not have a clue what to name the folder that will contain this upgrade.msd file on the USB stick.

So I did a little hunting around and on this page
http://www.samsung.com/ca/support/model/UBD-K8500/ZC
I notice that there is a link to download the 1009.1 upgrade, dated March 3, 2017. When I clicked that link, I was prompted to save a file named B-HAWKAVWWC.zip which I did (not intending to put any of this on a USB stick). When I unzipped that file, I saw an info.txt file and a folder named "image" that contains a single file that is not surprisingly named "upgrade.msd".

Finally here's my question. On the USB stick, what should be the name of the folder that contains the 1010 "upgrade.msd" file? For example, should the folder name be B-HAWKAVWWC?

Thanks for any assistance.

Last edited by Herve; 05-25-2017 at 07:06 PM.
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post #12644 of 14256 Old 05-26-2017, 07:18 AM
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Quote:
Originally Posted by Herve View Post
I notice that there is a link to download the 1009.1 upgrade, dated March 3, 2017. When I clicked that link, I was prompted to save a file named B-HAWKAVWWC.zip which I did (not intending to put any of this on a USB stick). When I unzipped that file, I saw an info.txt file and a folder named "image" that contains a single file that is not surprisingly named "upgrade.msd".

Finally here's my question. On the USB stick, what should be the name of the folder that contains the 1010 "upgrade.msd" file? For example, should the folder name be B-HAWKAVWWC?

Thanks for any assistance.
You are making it much more complicated than it is. First, why not just try a few things? The worst that could ever happen is "it couldn't find it"
Secondly, the answer is "image". So if you USB is Drive X you want to see "X:\image\upgrade.msd". But it probably still works if you put upgrade.msd in the root.
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post #12645 of 14256 Old 05-26-2017, 11:37 AM
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Quote:
Originally Posted by mrtickleuk View Post
You are making it much more complicated than it is. First, why not just try a few things? The worst that could ever happen is "it couldn't find it"
Secondly, the answer is "image". So if you USB is Drive X you want to see "X:\image\upgrade.msd". But it probably still works if you put upgrade.msd in the root.
Thanks. I did as you suggested and the upgrade worked-- now 1010.1

So the manual and Samsung's website instructions are both incorrect. The folder name should NOT be the same as the zip file name.
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post #12646 of 14256 Old 05-26-2017, 12:05 PM
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Quote:
Originally Posted by Herve View Post
Thanks. I did as you suggested and the upgrade worked-- now 1010.1

So the manual and Samsung's website instructions are both incorrect. The folder name should NOT be the same as the zip file name.
The folder structure doesn't matter for updating this particular player. As long as you have the "upgrade.msd" file on a USB stick, the player will find it.
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post #12647 of 14256 Old 05-26-2017, 01:25 PM
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Quote:
Originally Posted by Herve View Post
Thanks. I did as you suggested and the upgrade worked-- now 1010.1
Cool!

Quote:
So the manual and Samsung's website instructions are both incorrect. The folder name should NOT be the same as the zip file name.
No, that does not follow. You don't know that unless you tried it and it failed.

The routine searches the entire drive for the file I believe.

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The folder structure doesn't matter for updating this particular player. As long as you have the "upgrade.msd" file on a USB stick, the player will find it.
Yes

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post #12648 of 14256 Old 05-26-2017, 03:01 PM
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My wife and I own two 8500s. I was referring to one of those units in my last post- the unit that is the source for a TV that sits in front of a treadmill to make running more enjoyable.

As of 10 minutes ago I had not yet updated the unit that acts as one of two sources (the other being an older HP HTPC) to our RS1 projector. After reading the most recent comments about the naming of the folder being irrelevant, I changed the name of the folder on the USB from "image" to "B-HAWKAVWWC" and put the stick into the RS1's Sam. When the unit asked if it should look for an update on the USB, I hit the "yes" icon. After a few seconds, a message popped up saying something very similar to that there were no valid files available. I tried that again and the same result.

I removed the stick, renamed the folder back to "image" and once again inserted the stick in Sam. Sam asked the same question and I hit "yes". Almost immediately Sam indicated that it was updating the firmware and it did so successfully.

I had to re-log into Netflix. I chose "The Martian" and, after say 30 seconds, the image on the screen was stunning. As it was before the upgrade, Sam is an absolutely fantastic Netflix streamer to our 1080p RS1.

So far I've seen no negatives after the firmware upgrade. I should have checked UHD BD playback while I was at it, but I didn't. I'm assuming that it will play those back just as well as it used to, but you know what "assume" can sometimes mean.

Last edited by Herve; 05-26-2017 at 06:05 PM. Reason: do instead of did
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post #12649 of 14256 Old 05-27-2017, 11:24 AM
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Thanks for the info about the folder name. How do you tell it to look to USB and not on the Internet?

Thanks

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post #12650 of 14256 Old 05-27-2017, 11:29 AM
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FYI, I put file in image folder. This time it did see USB drive. Shoud I turn off Auto Update now?

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post #12651 of 14256 Old 05-27-2017, 11:35 AM
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Shoud I turn off Auto Update now?
It's up to you.
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post #12652 of 14256 Old 05-27-2017, 10:08 PM
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Anyone try the other players before getting/coming back to the K8500?

My main player is a Samsung K8500. At the moment I've also got the Sony 800 and Panasonic 900 player in my possession.

I know the HDR slider on the Panny makes a huge difference, but aside from that, at default settings I can't see a difference between any of them. Any suggestions on what to try?
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post #12653 of 14256 Old 05-27-2017, 10:19 PM
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Hello everyone I just got this player last night it's my first 4k player.
Just a couple of questions I hope someone can help me with.
I bought hacksaw ridge on 4k and when I put the disc in the players disc tray made quite a loud whirring noise stopped and then randomly did it again at different intervals.
Tried 3 other blu ray discs and it's quiet as a mouse how I expected it to be. Has anyone else experienced problems like this with the player or could it be the 4k disc?

Second question is I.have it connected to.my av Receiver which has 4k pass through on it so will one high speed hdmi be enough or will I still need two, one to my receiver for audio and one direct to my tv for video?
Thanks in advance

Sent from my D6503 using Tapatalk
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post #12654 of 14256 Old 05-27-2017, 11:06 PM
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Quote:
Originally Posted by Dreamliner View Post
.........................
Any suggestions on what to try?
To do what, see a difference?

At the present time my wife and I own only 1080p displays, so we can't judge the power of the Sam relative to the other new players as a 4K source.

I imagine that one of the features that might distinguish one of these players more than anything else from the others is its ability, or lack thereof, to upscale the various resolutions below 4K, up to 4K. For example, if one of these new players can make a DVD look really good on a 4K display, that alone might make it "the best"............. but only if you still watch DVDs. The only DVD I've watched in the last several years is the more-important-and-relevant-than-ever "7 Days in May", and that only because AFAIK that movie is still not available in BD.

There are some threads in the projector forum that discuss the ability of a PC/MADVR to upscale a good BD --"Lucy", for example -- so well to 4K that even a videophile would have difficulty distinguishing it from the UHD BD of the same.

The issue of whether 4K is markedly better than well-upscaled BD is still not decided in my mind. When my wife and I have a 4K display that can display the full capabilities of UHD BD, maybe then I can decide. But one thing I'm already pretty certain of is that, as far as resolution goes, at typical viewing distances many people are probably wasting their money on 4K tvs or disks or streaming services. But HDR by itself might make the extra dollars worth it. For their sake, I hope it does.
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post #12655 of 14256 Old 05-27-2017, 11:15 PM
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Official Samsung UBD-K8500 4K HDR Ultra HD Blu-Ray Player Owner's Thread

Quote:
Originally Posted by Herve View Post
To do what, see a difference?

At the present time my wife and I own only 1080p displays, so we can't judge the power of the Sam relative to the other new players as a 4K source.

I imagine that one of the features that might distinguish one of these players more than anything else from the others is its ability, or lack thereof, to upscale the various resolutions below 4K, up to 4K. For example, if one of these new players can make a DVD look really good on a 4K display, that alone might make it "the best"............. but only if you still watch DVDs. The only DVD I've watched in the last several years is the more-important-and-relevant-than-ever "7 Days in May", and that only because AFAIK that movie is still not available in BD.

There are some threads in the projector forum that discuss the ability of a PC/MADVR to upscale a good BD --"Lucy", for example -- so well to 4K that even a videophile would have difficulty distinguishing it from the UHD BD of the same.

The issue of whether 4K is markedly better than well-upscaled BD is still not decided in my mind. When my wife and I have a 4K display that can display the full capabilities of UHD BD, maybe then I can decide. But one thing I'm already pretty certain of is that, as far as resolution goes, at typical viewing distances many people are probably wasting their money on 4K tvs or disks or streaming services. But HDR by itself might make the extra dollars worth it. For their sake, I hope it does.
'Not being able to see the benefits of higher resolution' has been a myth perpetuated in so many instances. First when Blu-ray first came out, again with phone screen resolution, again now with 4K.

I can assure you, there is a difference. How big it is depends on your distance, screen size and of course, your peepers. I could immediately see it on my 136" screen at 15 foot. Regardless of resolution, HDR is there, too.

But I don't think there is any discernible difference in playback quality between players. Even regarding regular Blu-ray I've never seen anyone show something that had a higher PQ than the very first player...the PS3.

I know differences can be measured with Chroma test patterns and such, but short of that, I'd love to hear if anyone has any input on what I could try.
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post #12656 of 14256 Old 05-27-2017, 11:43 PM
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Quote:
Originally Posted by Dreamliner View Post
'
..................
I could immediately see it on my 136" screen at 15 foot. Regardless of resolution, HDR is there, too.
.................
But some people are sitting 15 feet from 65" TVs. Resolution-wise, at that distance I very much doubt if they could tell the difference between a good BD and a UHD BD of the same movie.

There is the following post in the HT forum that contains an interesting video comparing the Oppo and Panasonic players. That video might give you some things to look for to make comparisons:
https://www.avsforum.com/forum/26-hom...l#post52356233
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post #12657 of 14256 Old 05-28-2017, 05:25 AM
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But some people are sitting 15 feet from 65" TVs. Resolution-wise, at that distance I very much doubt if they could tell the difference between a good BD and a UHD BD of the same movie.
Luckily, doubt isn't part of it. We don't need to guess. We have science, and we know the limits of what the Human Eye is capable of.



At that 15 feet with a 65 inch screen, it simply is not possible to see even all of the resolution of HD. If they think UHD looks different, it's placebo or some other factor, not the resolution.
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post #12658 of 14256 Old 05-28-2017, 06:13 AM
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Originally Posted by Mrtea_32 View Post
Second question is I.have it connected to.my av Receiver which has 4k pass through on it so will one high speed hdmi be enough or will I still need two, one to my receiver for audio and one direct to my tv for video?
Thanks in advance
It depends if your AVR can pass 4k HDR. A lot of AVRs can pass 4k, but not the HDR. Check your specs and if it can pass HDR, one cable from the player to the AVR is all you need.
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post #12659 of 14256 Old 05-28-2017, 06:25 AM
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Originally Posted by CharlieU View Post
It depends if your AVR can pass 4k HDR. A lot of AVRs can pass 4k, but not the HDR. Check your specs and if it can pass HDR, one cable from the player to the AVR is all you need.
Thanks I'll check I have a denon 2300 so hopefully it will, if not would I then require 2 leads?

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post #12660 of 14256 Old 05-28-2017, 11:30 PM
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Hello everyone I just got this player last night it's my first 4k player.
Just a couple of questions I hope someone can help me with.
I bought hacksaw ridge on 4k and when I put the disc in the players disc tray made quite a loud whirring noise stopped and then randomly did it again at different intervals.
Tried 3 other blu ray discs and it's quiet as a mouse how I expected it to be. Has anyone else experienced problems like this with the player or could it be the 4k disc?

Second question is I.have it connected to.my av Receiver which has 4k pass through on it so will one high speed hdmi be enough or will I still need two, one to my receiver for audio and one direct to my tv for video?
Thanks in advance
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It's a disc problem, I've seen it here and talked to a number of others on the forum with like issues. Without another player to test against I can't say if the 8500 is less tolerant of out of balance/center discs or not. But in every case I'm aware of, a different disc cured the issue.

Quote:
Originally Posted by Mrtea_32 View Post
Thanks I'll check I have a denon 2300 so hopefully it will, if not would I then require 2 leads?

Sent from my D6503 using Tapatalk
I looked online and it says your 2300 if fully compatible.

"4K Ultra HD 60Hz video, 4:4:4 Pure Color sub-sampling, High Dynamic Range (HDR) and 21:9 video, 3D, and BT.2020 pass-through support on every input. "

So you should be good using one quality certified cable. If you have any issue get a Certified Premium HDMI cable from Monoprice, they will pass anything on today's market.
https://www.monoprice.com/product?c_...seq=1&format=2

Sony XBR75-X940D, Sony UBP-X800M2 UHD-BD, Xfinity X1 Voice DVR, Marantz AV-7703 Pre/Pro w/Auro, (3) Adcom GFA-545II amps, (2) Adcom GFA-535II amps for ATMOS speakers.
HSU Research 5.2 speaker system (4) HB-1 MK2, (1) HC-1 MK2, (2) STF-2,
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Last edited by Sal1950; 05-28-2017 at 11:42 PM.
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