Official Samsung UBD-K8500 4K HDR Ultra HD Blu-Ray Player Owner's Thread - Page 431 - AVS Forum | Home Theater Discussions And Reviews
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post #12901 of 14194 Old 07-17-2017, 08:26 AM
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I would blame laziness, or the failure to hire someone to replace whoever quit, or got fired.
FW updates are now up to 3 versions back, and we're forced to have to go to the Korean site if not automatically downloaded to the the TV or BD player.
But, some Korean FW updates are way, way out of date versus the NA ones.
Apparently, there's no money to be made in FW updates.

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post #12902 of 14194 Old 07-17-2017, 08:28 AM
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Quote:
Originally Posted by T-Bone View Post
I did not read every post obviously. Way too many. So as of today, this thing is pretty cheap relative to its initial release price. Is this worth the purchase today?

-T
If you don't have a DV TV, or planning to get one in the near future - yes.
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post #12903 of 14194 Old 07-17-2017, 10:15 AM
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Originally Posted by T-Bone View Post
I did not read every post obviously. Way too many. So as of today, this thing is pretty cheap relative to its initial release price. Is this worth the purchase today?

-T
I agree with @almost too old and @p5browne , If all you're looking to do is spin those shiny HDR UHD disks, but aren't looking for Dolby Vision, you can't go wrong with this one; Heck, I don't think any of the standalone app streamer boxes can even match this player in streaming the popular Amazon and Netflix HDR shows in native 24Hz.
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post #12904 of 14194 Old 07-17-2017, 10:24 AM
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Thanks for the feedback on my question. I think I'm going to take a chance and order this.

My projector does not have Dolby vision.

-T
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post #12905 of 14194 Old 07-17-2017, 12:42 PM
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Quote:
Originally Posted by T-Bone View Post
Thanks for the feedback on my question. I think I'm going to take a chance and order this.

My projector does not have Dolby vision.

-T
The HDR > SDR conversion isn't so hot on this model though.

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post #12906 of 14194 Old 07-17-2017, 02:15 PM
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Quote:
Originally Posted by Patsfan123 View Post
The HDR > SDR conversion isn't so hot on this model though.
I wonder if anything really does a good SDR-HDR conversion?

-T
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post #12907 of 14194 Old 07-17-2017, 07:54 PM
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Would you consider the user setting all set to o the closest setting this player would have to source direct?

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post #12908 of 14194 Old 07-17-2017, 08:29 PM
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Originally Posted by william06 View Post
Would you consider the user setting all set to o the closest setting this player would have to source direct?
To quote @mrtickleuk since I couldn't have said it better myself...

Best: If you have a 2015 Samsung model or earlier, then turn BD Wise ON at the player end, and OFF in the TV settings and use it.
a) this will send non-scaled output to the TV, ie Blu-Rays will be sent as 1080, etc.
b) this had the most accurate output, measured by @galonzo .

2nd most accurate output: Use "Standard" output of the player.

3rd most accurate output: Use "User" mode with all settings at zero, on the player.

Movie and Dynamic were both worse than the three above.

________________________________

Here are some charts provided by my partner in crime, @galonzo ...

Standard


User - set to all zeros


Movie - appears to slightly mute the picture


Dynamic - introduces clipping


BD Wise - If you have a Samsung TV (pre 2016 model), then you can turn on BDwise in the player,
and make sure BD Wise is turned off in the TV settings which appears to be the most accurate of all
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post #12909 of 14194 Old 07-17-2017, 08:41 PM
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Thanks
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post #12910 of 14194 Old 07-18-2017, 03:05 PM
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Quote:
Originally Posted by Soxbrother View Post
Firmware 3113.5
Using front USB Harddrive

I made a mistake in the order in the previous post,
this is the correct order within the mkv :

1) Video
2) DD5.1 - AC-3 -----> default track flag --> Yes - Forced Track Flag --> No
3) ATMOS -----> default track flag --> Determine automatically - Forced Track Flag --> No

In this order you don't get the "unsupported media" message anymore
(Probably because the DD5.1 track is the first audio track
the UBD-K8500 sees and therefore doesn't give the message )
Also in this case, the DD5.1 is the standard track, but as it starts playing you immediately get the ATMOS track
( don't ask me why, LOL ) Even if you switch the track to the ATMOS track with the remote, nothing happens and if you then switch back to the DD5.1 track nothing happens as well.
So basically you have 2 tracks, but it plays only one of them (The ATMOS track)

Too bad the blue ATMOS light doesn't light up on my HW-K950 and also no ATMOS message on the display.
But it's definitely ATMOS sound, all upfiring speakers work.
Quote:
Originally Posted by Brent Madden View Post
Well, I tried switching the tracks just like you described and when I went from DD to Atmos I got a message saying the format was unsupported and when I went from DTS to DTS-MA it still only gave me the DTS track. For the life of me I can't figure out why it's not working for me the way it is for you. I have the audio set to Bitstream...is there anything else in the setup menu that might be causing this? So frustrated.
From what I know, our K8500 prohibits Lossless audio playback except from discs. i.e. It is designed to NOT play ATMOS, TrueHD, DTS-MA, DTS:X from any file formats from USB or Network. There are devices that do play like the OPPO UHD disc players and some streaming devices like Nvidia Shield or Xiaomi Mi Box.

@Soxbrother , the fact that the blue ATMOS LED does not lit tells you your soundbar did not receive the ATMOS metadata. There are Dolby Surround and DTS: Neural X that will send up-mixed sound to your upfiring speakers, just not the real ATMOS sound. Your soundbar probably just up-mixed the DD5.1 track.
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post #12911 of 14194 Old 07-18-2017, 03:23 PM
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Quote:
Originally Posted by p5browne View Post
I would blame laziness, or the failure to hire someone to replace whoever quit, or got fired.
FW updates are now up to 3 versions back, and we're forced to have to go to the Korean site if not automatically downloaded to the the TV or BD player.
But, some Korean FW updates are way, way out of date versus the NA ones.
Apparently, there's no money to be made in FW updates.
The current firmware is 1011.4, and it is the same at the Samsung USA and Korea site. It was pushed to my K8500 last week (Northern California, USA) What do you mean by "Korean FW updates are way, way out of date versus the NA ones."?
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post #12912 of 14194 Old 07-18-2017, 11:00 PM
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Quote:
Originally Posted by Herve View Post
BTW, is the Amazon app available to the 9500 and other brands of UHD BD players owned by Canadians?

Thanks.
I gave up on the UBD-K8500 and purchased the newer UBD-M9500. I have to say it is quite an improvement from the K8500, most notably in it's UHD upscaling ability. The M9500 O/S is Tizen based, and the apps are way better than the ones developed for the K8500. The Amazon Prime Video app can be installed on it in Canada. However, I purchased a US model, and used a US VPN service to set it up initially. I could download The Amazon app and it stuck around after I turned off the VPN. I can stream UHD Amazon video but no HDR on either Amazon or Netflix.
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post #12913 of 14194 Old 07-19-2017, 07:36 AM
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Quote:
Originally Posted by SloPoke23 View Post
I gave up on the UBD-K8500 and purchased the newer UBD-M9500. I have to say it is quite an improvement from the K8500, most notably in it's UHD upscaling ability. The M9500 O/S is Tizen based, and the apps are way better than the ones developed for the K8500. The Amazon Prime Video app can be installed on it in Canada. However, I purchased a US model, and used a US VPN service to set it up initially. I could download The Amazon app and it stuck around after I turned off the VPN. I can stream UHD Amazon video but no HDR on either Amazon or Netflix.
How in the heck are the apps better on the UBD-M9500 when you can't even get HDR on Amazon or Netflix?

Rather than spending your time over on this thread trying to convince us that your player is better than our player maybe you should read the UBD-M9500 thread where a similar problem was discussed recently on page 12. Geez man, the thread is only 14 pages long and it does have a search tool.

Anyways, here is the Q & A from that thread. If this doesn't resolve your issue I suggest you might want to post your dilemma over there rather than on this thread...

Question:

Quote:
Originally Posted by djpault View Post
I have just started having a problem with this player. I have it connected to a Samsung 65" KS8000 normally when playing HDR content a pop up appears on the top left of the screen stating "An HDR Video Is Playing". Starting today for some reason when playing a 4K HDR disc or using Amazon or Netflix HDR content there is no pop up. When I use Netflix or Amazon apps directly on the TV the pop up appears. Any suggestions? The TV did update yesterday to version 1180 however it seems to be a problem with the M9500.
Answers:

Quote:
Originally Posted by b0rnarian View Post
Are you using Cal Night mode by any chance, if so Samsung has patched it after FW 1180 so that it wont do HDR anymore. You can only use Movie or Standard mode now for HDR.
Quote:
Originally Posted by aKa DaShiznit View Post
1180 removed the drop down notification for HDR. If you scan through the KS8000 thread you will see it is gone for everyone with 1180. However if you hit the Center/enter key on the remote you can still get the drop down that will give you the info on resolution and the HDR badge should also show up there if your watching HDR.
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post #12914 of 14194 Old 07-19-2017, 07:54 AM
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Quote:
Originally Posted by SloPoke23 View Post
I gave up on the UBD-K8500 and purchased the newer UBD-M9500. I have to say it is quite an improvement from the K8500, most notably in it's UHD upscaling ability. The M9500 O/S is Tizen based, and the apps are way better than the ones developed for the K8500. The Amazon Prime Video app can be installed on it in Canada. However, I purchased a US model, and used a US VPN service to set it up initially. I could download The Amazon app and it stuck around after I turned off the VPN. I can stream UHD Amazon video but no HDR on either Amazon or Netflix.
Thanks very much!
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post #12915 of 14194 Old 07-19-2017, 08:31 AM
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Quote:
Originally Posted by Musician View Post
Quote:
Originally Posted by SloPoke23 View Post
I gave up on the UBD-K8500 and purchased the newer UBD-M9500. I have to say it is quite an improvement from the K8500, most notably in it's UHD upscaling ability. The M9500 O/S is Tizen based, and the apps are way better than the ones developed for the K8500. The Amazon Prime Video app can be installed on it in Canada. However, I purchased a US model, and used a US VPN service to set it up initially. I could download The Amazon app and it stuck around after I turned off the VPN. I can stream UHD Amazon video but no HDR on either Amazon or Netflix.
How in the heck are the apps better on the UBD-M9500 when you can't even get HDR on Amazon or Netflix?

Rather than spending your time over on this thread trying to convince us that your player is better than our player maybe you should read the UBD-M9500 thread where a similar problem was discussed recently on page 12. Geez man, the thread is only 14 pages long and it does have a search tool.

Anyways, here is the Q & A from that thread. If this doesn't resolve your issue I suggest you might want to post your dilemma over there rather than on this thread...

Question:

Quote:
Originally Posted by djpault View Post
I have just started having a problem with this player. I have it connected to a Samsung 65" KS8000 normally when playing HDR content a pop up appears on the top left of the screen stating "An HDR Video Is Playing". Starting today for some reason when playing a 4K HDR disc or using Amazon or Netflix HDR content there is no pop up. When I use Netflix or Amazon apps directly on the TV the pop up appears. Any suggestions? The TV did update yesterday to version 1180 however it seems to be a problem with the M9500.
Answers:

Quote:
Originally Posted by b0rnarian View Post
Are you using Cal Night mode by any chance, if so Samsung has patched it after FW 1180 so that it wont do HDR anymore. You can only use Movie or Standard mode now for HDR.
Quote:
Originally Posted by aKa DaShiznit View Post
1180 removed the drop down notification for HDR. If you scan through the KS8000 thread you will see it is gone for everyone with 1180. However if you hit the Center/enter key on the remote you can still get the drop down that will give you the info on resolution and the HDR badge should also show up there if your watching HDR.
The M9500 does support HDR on Netflix, Amazon and YouTube with a supposed update coming to bring UHD support to VUDU. He has something set up wrong but I agree this is not the thread for that and he can probably get more help from other owners on M9500 owner thread.
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post #12916 of 14194 Old 07-19-2017, 08:57 AM
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Quote:
Originally Posted by aKa DaShiznit View Post
The M9500 does support HDR on Netflix, Amazon and YouTube with a supposed update coming to bring UHD support to VUDU. He has something set up wrong but I agree this is not the thread for that and he can probably get more help from other owners on M9500 owner thread.
Adding to what you said, part of @SloPoke23 's problem might also be tied to the fact he lives in Canada where he tried fooling his K8500 into loading the Amazon app (which isn't available to us Canucks on that device) as discussed in this post.

And if you read through his posts on the M9500 thread you will see that he resorted to purchasing an American model as evidenced by this post and is using VPN to 'fool' the player into allowing him to install certain apps..... so maybe that relates to his current problems.

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post #12917 of 14194 Old 07-19-2017, 09:03 AM
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Quote:
Originally Posted by Musician View Post
Adding to what you said, part of @SloPoke23 's problem might also be tied to the fact he lives in Canada where he tried fooling his K8500 into loading the Amazon app (which isn't available to us Canucks on that device) as discussed in this post.

And if you read through his posts on the M9500 thread you will see that he resorted to purchasing an American model as evidenced by this post and is using VPN to 'fool' the player into allowing him to install certain apps..... so maybe that relates to his current problems.

Cheers!
I have HDR sorted out on the 9500, thanks to everyone. I only wanted to point out the Amazon app is available on the 9500 and got carried away.
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post #12918 of 14194 Old 07-19-2017, 10:00 AM
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Quote:
Originally Posted by SloPoke23 View Post
I have HDR sorted out on the 9500, thanks to everyone. I only wanted to point out the Amazon app is available on the 9500 and got carried away.
Actually my understanding is that the Amazon app is NOT available in Canada on the K8500 or the K9500 which I believe was the question posed by @Herve .

Now if he wants to ship up a K9500 from the USA and play around with his router and configure it for VPN (which can introduce other issues) just so he can install that app then that's another matter.

Heads up: If 3D is important to subscribers to this thread, which I know it is for many of us, then they should be aware that Samsung has recently abondoned their plans to include support for it on the the UBD-K9500 which is causing quite the stir on that thread... but enough talk about the K9500 on the Official Samsung UBD-K8500 4K Uktra HD Blu-ray Player Owner's Thread.

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post #12919 of 14194 Old 07-20-2017, 07:14 AM
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Quote:
Originally Posted by SloPoke23 View Post
Even using a VPN to appear as a US site won't get the Amazon Prime Video App to show up in the Samsung Smart Hub app list. So I'm stuck with the Amazon app on my Android tablet which only allows me to stream to the tablet.
Speaking of streaming from an Amazon app on a Samsung android phone, I know that it is possible to stream 1080p video via wifi from the phone to the 8500, but the on-screen result is IMO not anywhere near as good as it would be if the app were on the 8500 "natively".

Is it possible to connect the phone directly to the 8500 via USB cable and, if so, how does the on-screen result compare to that of the 8500's "native" app?

Thanks.
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post #12920 of 14194 Old 07-20-2017, 10:11 AM
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Originally Posted by Herve View Post
Speaking of streaming from an Amazon app on a Samsung android phone, I know that it is possible to stream 1080p video via wifi from the phone to the 8500, but the on-screen result is IMO not anywhere near as good as it would be if the app were on the 8500 "natively".

Is it possible to connect the phone directly to the 8500 via USB cable and, if so, how does the on-screen result compare to that of the 8500's "native" app?

Thanks.
If you are asking can you plug your phone into the USB port on the K8500 to stream video and audio from apps such as Amazon loaded on your phone, as far as I am aware the answer is no.

I believe the K8500's USB port is more a means of allowing us to connect extenal hard drives or thumbdrives so we can view video files, music, and photos or update our players if we are not hooked up to wifi. A list of file extension you can play are found on page 57.

Anyways, this is now going way off topic but just so you are aware there are hard-wired methods to connect an Android phone or tablet to a TV. One of the more popular methods is called MHL/SlimPort (via Micro-USB) or Micro-HDMI cable if supported.



I don't have an Android phone so have no first hand experience but if you decide to go this route make sure to get an adapter that also provides power to your phone so you don't find yourself having to recharge it half way through the movie!

Also you might want to do some more reasearch on your phone and it's limitations. For example, the following might be show-stoppers for those of us that have invested in 4K technology using this approach...

  • Assuming your Phone is only capable of a maximum of 1080p output, no 4K for you

  • Likely your phone only outputs Stereo at best so no DD 5.1 for you

For more information on MHL or SlimPort you might want to review this article:

How to connect Android phone to TV

I would also suggest you do a Google search for "connecting android phone to tv" and if you find any of those methods appeal to you more then ask any follow up questions in the applicable threads.

It's beyond me why Samsung has failed to provide the Amazon app to us Canadians on the K8500 while it has always been available to those of us in Canada who own one of their TVs. It got to the point I decided to put together a 'cheat sheet' so I could remember which device I should use to get the most out of my apps. The first time I posted a copy people were trying to correct me until I pointed out that devices and apps, even in country located 18 miles away from my doorstep, work differently.
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post #12921 of 14194 Old 07-21-2017, 04:22 PM
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Browser on K8500

Quick question. When I try to use the browser app on my 8500 it initially comes up and I can surf maybe one or two pages then the app closes and brings me back to the apps page. Very consistent behavior. Anyone else having this issue? Any ideas? TIA
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post #12922 of 14194 Old 07-22-2017, 02:43 PM
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Quote:
Originally Posted by acefr View Post
@Soxbrother , the fact that the blue ATMOS LED does not lit tells you your soundbar did not receive the ATMOS metadata. There are Dolby Surround and DTS: Neural X that will send up-mixed sound to your upfiring speakers, just not the real ATMOS sound. Your soundbar probably just up-mixed the DD5.1 track.
Yeah sorry guys, totally wrong on my part, I thought I was getting ATMOS because the upward-firing speakers were giving sound. It turned out that when the surround sound setting is "on" you also get sound from the upward-firing speakers, I didn't know that so I thought it was ATMOS.

I was actually testing an mkv and had put a totally different audio track in DTS on it alongside the atmos track
and it only played that one, tried switching the audio but it didn't do nothing (as before).
So sorry NO ATMOS from usb
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post #12923 of 14194 Old 07-22-2017, 10:28 PM
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Originally Posted by JoeWanabe View Post
Quick question. When I try to use the browser app on my 8500 it initially comes up and I can surf maybe one or two pages then the app closes and brings me back to the apps page. Very consistent behavior. Anyone else having this issue? Any ideas? TIA
Sounds like the app is crashing if I ventured a guess. I've use the app but not extensively, don't remember it crashing on me though. Is your firmware up to date?
Sorry I can't be of more help.

Sony XBR75-X940D, Samsung UBD-K8500 UHD-BD, Xfinity X1 Voice DVR, Marantz AV-7703 Pre/Pro w/Auro, (3) Adcom GFA-545II amps, (2) Adcom GFA-535II amps for ATMOS speakers.
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post #12924 of 14194 Old 07-23-2017, 01:43 PM
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Originally Posted by Sal1950 View Post
Sounds like the app is crashing if I ventured a guess. I've use the app but not extensively, don't remember it crashing on me though. Is your firmware up to date?
Sorry I can't be of more help.
Thanks for the reply. The firmware was just auto updated last week. I'm not in my theater so I don't know the exact version. I will check. I think it's obvious that the app is crashing but I don't know why. Right now I'm wireless to the 8500, I may try hard wire to see if that makes a difference, shouldn't.
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post #12925 of 14194 Old 07-24-2017, 03:51 PM
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Originally Posted by T-Bone View Post
Thanks for the feedback on my question. I think I'm going to take a chance and order this.

My projector does not have Dolby vision.

-T
I've got an Epson 5040 UBe and bought a Sammy for streaming 4K HDR and playing BD and 4K Disks. My Epson doesn't have the bandwidth for 60 FPS at 4K HDR so the Sammy does the job streaming Netflix @ 24. Very happy with it!!
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Nice Stuff!
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post #12926 of 14194 Old 07-26-2017, 04:41 PM
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Originally Posted by Musician View Post
..............
It's beyond me why Samsung has failed to provide the Amazon app to us Canadians on the K8500 while it has always been available to those of us in Canada who own one of their TVs.............
For a change of pace, I contacted Amazon.ca support in writing about Amazon.ca having not yet provided an app to the K8500. What follows in blue is Amazon.ca's response:

Amazon

Your Account Amazon.ca
Message From Customer Service

Hello,

Thank you for letting us know that you would like to use our service on your Samsung UBD-K8500 Blu-ray players.

I would like to inform you that, Amazon Instant Video development team is regularly in touch with the manufacturers to make more devices compatible with Amazon Instant Videos. Devices not compatible now, may become compatible in future.

We're working to expand our Amazon Video service to a broader selection of devices. Thank you for letting us know that you would like to use our service on your device.

Further, I've also taken your email as feedback and forwarded to our business team. Customer feedback like yours helps us continue to improve the service we provide, and we're glad you took time to write to us.

Your patience and understanding is highly appreciated. We look forward to seeing you again.

We'd appreciate your feedback. Please use the buttons below to vote us about your experience today.

Best regards,
Amazon.ca

In short, some day in the future the Amazon app. just might miraculously appear on the K8500's list of available apps. But maybe it won't, too.

Needless to say, I used the "buttons below" that Amzon referred to in order to "vote" (Newspeak for the old-world word "rate") Amazon.ca's response to my complaint.
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post #12927 of 14194 Old 07-26-2017, 05:14 PM
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let me try this again without upsetting anyone..

Saw this for sale. I have a gift card to burn there and was looking for a standalone to replace my xbox one s that has terrible handshake issues with my set. Quick question though: I see the M8500 is only a bit more and comes with some bonuses that close the price gap to within less than a 50 dollar difference between the two. Normally I would jump at this opportunity but it almost seems like a more entry level than its predecessor here. No 3d support? I still buy 3d movies when they come out. Only one HDMI? Can someone justify the "upgrade"? Has 3d or DV support been promised? I realize this isnt the thread for that unit but I assume I am not the first to question upgrading to it. I guess I am just looking to see what the M8500 actually does or have better than this.
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post #12928 of 14194 Old 07-27-2017, 01:39 AM
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Originally Posted by Herve View Post
For a change of pace, I contacted Amazon.ca support in writing about Amazon.ca having not yet provided an app to the K8500. What follows in blue is Amazon.ca's response:
Thanks for posting this!

Quote:
Thank you for letting us know that you would like to use our service on your Samsung UBD-K8500 Blu-ray players.

I would like to inform you that, Amazon Instant Video development team is regularly in touch with the manufacturers to make more devices compatible with Amazon Instant Videos. Devices not compatible now, may become compatible in future.

[..]

Needless to say, I used the "buttons below" that Amzon referred to in order to "vote" (Newspeak for the old-world word "rate") Amazon.ca's response to my complaint.
What I really hate about long template responses like theirs, is they way they deliberately accidentally-on-purpose misunderstand your question to be about compatability. It's already compatible, we use it in all the other countries just fine. The question was nothing whatsoever to do with compatibility.
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_______________
Denon AVR-X4200W, Arcam Alpha 8P; 5.1.4 setup: Mission 702e, M7C1i, 77DS, 731. Rel T5 Sub. Monitor Audio CT165 4 Tops | LG OLED55C8PLA TV | Samsung UBD-K8500 UHD Blu-Ray

HDMI 2.0 4K modes | Dolby & DTS core+outer audio tracks on (UHD) Blu-Rays | Hello to Jason Isaacs

Last edited by teachsac; 07-27-2017 at 04:12 AM.
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post #12929 of 14194 Old 07-27-2017, 07:27 AM
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Originally Posted by mrtickleuk View Post
Thanks for posting this!

What I really hate about long template responses like theirs, is they way they deliberately accidentally-on-purpose misunderstand your question to be about compatability. It's already compatible, we use it in all the other countries just fine. The question was nothing whatsoever to do with compatibility.
Yes, my initial complaint, which I quote below in full (now with my emphasis added), had nothing to do with compatibility.

" I am presently using your 1 month free trial of Amazon Prime video in CANADA. I watch it using the Amazon app on the Shield TV. But I also want to stream Amazon video using our TWO Samsung UBD-K8500 blu ray players. The problem is that the Amazon app is not yet available on the Samsung "Smart Hub" list of apps on those players. I have contacted Samsung about this issue, but Samsung claims that Amazon has so far chosen not to provide an app to that model player IN CANADA. However, it is indeed available to the same model player used in the USA. Obviously, I want the Amazon app available to my two UHD BD players. If the Amazon app is not available to those two players by the end of the free trial period, I will cancel my subscription to Amazon Prime video. Thanks for making that app available to those TWO players. Sincerely, "

The least that every Canadian K8500 owner who wants Amazon should do is contact Amazon.ca support and complain about this situation. Maybe if there are enough complaints, Amazon.ca will respond.
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post #12930 of 14194 Old 07-27-2017, 07:50 AM
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Official Samsung UBD-K8500 4K HDR Ultra HD Blu-Ray Player Owner's Thread

Same in Spain. Not Amazon app for this player.

Cheers
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