Originally Posted by e30cabrio
I know many think I am crazy but for me, the primary issue I have is OPPO has no "bedside manner"
Their attitude is this is it, take it or leave it. A response like this would be much better IMHO.
Sorry you are having that issue, we will be making enhancements to the player's error correction through firmware release, it may take some time to fix most of the disc reading errors that our customers are reporting but we are dedicated to as prompt as possible resolution.
Not so different but a totally different tone, no?
Here is how I see it, and I am in no way defending them...
It was pushed out the door too soon, probably by someone above their pay grade. They have responded to all my requests, and they are extending return windows. They do seem a little short in response explanation, but I think they are overwhelmed by two things:
- demand for the product
- demand for fixing the bugs
I mean I have watched 4 UHD discs so far, all had either lip sync, stutters or audio blips. Thats not gonna make many customers happy, and I imagine they are getting swamped with support emails. And that is not counting me having to send them a UHD disc to test and them sending me their copy back.
On one side they did fix the stutters in 2D stuff, but we are almost a month in and I can't watch a UHD movie start to finish without a hiccup, and yes, even ONE audio blip is inexcusable. It's like "hey, were are going to sell you this nice new OLED, but it will only do black and white the first 2 months until get get the color update via FW".
I basically have a UHD player that only plays Blu-ray and DVD reliably. Thats irritating for me because I have a $90 sony in my closet that can do that, AND stream. I hope they get on the error correction quickly, as stated in my previous post with the email they sent me, because that is an issue.