OFFICIAL Sony UBP-X800 Owners Thread (No Price Talk) - Page 234 - AVS Forum | Home Theater Discussions And Reviews
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post #6991 of 9940 Old 01-28-2018, 08:55 AM
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Originally Posted by aaronwt View Post
All the SOny players do this. At least the many SOny players I have owned over the years. It does this to update the apps. You can't avoid it. At least on the X800 the process is very quick.
Thanks aaronwt for the answer.

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post #6992 of 9940 Old 01-28-2018, 09:25 AM
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Originally Posted by Hetfieldjames View Post
We watched "It" the movie last night, streamed from Vudu and it was as usual completely flawless. I guess I got lucky because mine has had very few issues. Maybe 3 resets since I've bought it in November and it's a scratch and dent one too.

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Were you able to stream in uhd or ser,hdx

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post #6993 of 9940 Old 01-28-2018, 10:25 AM
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Originally Posted by william06 View Post
Were you able to stream in uhd or ser,hdx
No, I guess the X800 doesn't support UHD through Vudu and that does suck. I think Roku you can get UHD from Vudu. HDX yes, I wodn't use the service if didn't at least do HDX.

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post #6994 of 9940 Old 01-28-2018, 01:00 PM
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Originally Posted by Hetfieldjames View Post
No, I guess the X800 doesn't support UHD through Vudu and that does suck. I think Roku you can get UHD from Vudu. HDX yes, I wodn't use the service if didn't at least do HDX.

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Are you sure about that?
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post #6995 of 9940 Old 01-28-2018, 01:20 PM
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Originally Posted by Elemental101 View Post
Are you sure about that?
I guess so. By the way Vudu streaming looks amazing. It's very close to Blu Ray quality picture.

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post #6996 of 9940 Old 01-28-2018, 02:48 PM
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Originally Posted by hemauk View Post
Hello All,

I recently purchased UBP-x700 and this is connected to Yamaha RXA-870 AVR. When I try to play the files from USB ( with bitstream out on), it is not sending the Dolby Atmos audio to AVR.

I get an 'audio format not supported' error message poping up in the blu ray player menu.

I am really confused. Can you please help ?

I can see that DD+ formats are bitstreaming okay.

Audio format is:
Audio #1
ID : 2
Format : TrueHD
Format profile : TrueHD+Atmos / TrueHD
Codec ID : A_TRUEHD
Duration : 1 h 52 min
Bit rate mode : Variable
Bit rate : 5 616 kb/s
Maximum bit rate : 8 229 kb/s
Channel(s) : Object Based / 8 channels
Channel positions : Object Based / Front: L C R, Side: L R, Back: L R, LFE
Sampling rate : / 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 4.43 GiB (31%)
Language : English
Default : Yes
Forced : No


Note: I posted this in x700 forum and I understand that there are only few people who own this unit as it is relatively new. x800 users must have had this issue for sure.
Dolby TrueHd doesn't work bit streamed from the Sony via USB drive in an MKV container but does work if inside an m2ts container. I originally tried it with MKV and found out on this forum not supported, switched to m2ts and works fine. So what type of file is this you're streaming?
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post #6997 of 9940 Old 01-28-2018, 02:55 PM
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I have downloaded some 4K demos from http://4kmedia.org/ and put them on to a DVD.

None of the demos will play without constant stuttering from the DVD.

There are a variety of formats such as MP4,MTS,24FPS,30FPS,60FPS,HDR etc.

Everyone of the demos play okay when put on to a USB stick attached to the UBP-X800.

Should I be able to play such demos off a DVD using this player?

Thanks.
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post #6998 of 9940 Old 01-28-2018, 05:15 PM
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Originally Posted by Max Rockatansky View Post
Just had my first incidence of syncing issues last night with dialogue. No other blu-ray so far has shown it, but we watched Blade Runner 2049 and about halfway through the audio was about a millisecond off the video. Towards the final 30 minutes, it seemed to get more noticeable to the point we all were a little distracted.

Is there a fix for this? I have one HDMI running out to a Sony STR-DN1080 AVR and from that out to a Sony 65Z9D 4K TV. The speakers are all Pioneer Andrew Jones signature series with Atmos.
You didn't mention which version it was... 4K, 3D, or 2D Blu-ray. I just watched the 3D version this afternoon and there were no issues with audio sync on my setup. I watched the Blade Runner Final Cut yesterday afternoon to prepare for 2049 and glad I did since it had been many years since I watched the original. I really liked the sequel as much, or maybe even more, than the original. The 3D was a little underwhelming but I didn't expect it to jump out at me given how most of the movie scenes are very dark.

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post #6999 of 9940 Old 01-28-2018, 05:20 PM
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Originally Posted by Hetfieldjames View Post
No, I guess the X800 doesn't support UHD through Vudu and that does suck. I think Roku you can get UHD from Vudu. HDX yes, I wodn't use the service if didn't at least do HDX.

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I have both the X800 and Roku 4 and can confirm that the X800 doesn't support UHD through the Vudu app. The Roku supports both UHD and Atmos through the Vudu app. On the other hand, if you have any 3D Vudu movies, they will play on the X800 but they won't play on the Roku 4. I have several "bundles" where I have both the 2D and the 3D and the 3D versions don't even show up on the Roku 4.

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post #7000 of 9940 Old 01-28-2018, 05:34 PM
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Originally Posted by TeaDrinker67 View Post
I have downloaded some 4K demos from http://4kmedia.org/ and put them on to a DVD.

None of the demos will play without constant stuttering from the DVD.

There are a variety of formats such as MP4,MTS,24FPS,30FPS,60FPS,HDR etc.

Everyone of the demos play okay when put on to a USB stick attached to the UBP-X800.

Should I be able to play such demos off a DVD using this player?

Thanks.
I don't think the drive speed is quick enough to reliably play them back without issues. Remember it's not playing the disc structure normally mastered on optical media for movies but accessing a media file inside a container and trying to decode on the fly.

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post #7001 of 9940 Old 01-28-2018, 06:18 PM
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Originally Posted by SLYDoggie View Post
I have both the X800 and Roku 4 and can confirm that the X800 doesn't support UHD through the Vudu app. The Roku supports both UHD and Atmos through the Vudu app. On the other hand, if you have any 3D Vudu movies, they will play on the X800 but they won't play on the Roku 4. I have several "bundles" where I have both the 2D and the 3D and the 3D versions don't even show up on the Roku 4.
Yeah I know about the x800 and that's too bad. That is my streaming device I use. Roku I just assumed did 4k Vudu. I don't have anything 3d and don't care much about it.

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post #7002 of 9940 Old 01-28-2018, 08:18 PM
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Originally Posted by SLYDoggie View Post
I have both the X800 and Roku 4 and can confirm that the X800 doesn't support UHD through the Vudu app. The Roku supports both UHD and Atmos through the Vudu app. On the other hand, if you have any 3D Vudu movies, they will play on the X800 but they won't play on the Roku 4. I have several "bundles" where I have both the 2D and the 3D and the 3D versions don't even show up on the Roku 4.
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Originally Posted by Hetfieldjames View Post
Yeah I know about the x800 and that's too bad. That is my streaming device I use. Roku I just assumed did 4k Vudu. I don't have anything 3d and don't care much about it.

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Are you sure the X800 doesn't support UHD through VUDU app? I returned the X800 yesterday because it was too big for my rack and got instead the X700 which is suppose to be identical inside to the X800 (the only difference is that the X700 will get DV via firmware update in the summer) and the X700 does support UHD/Atmos through VUDU app.
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post #7003 of 9940 Old 01-28-2018, 08:53 PM
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Originally Posted by enricoclaudio View Post
Are you sure the X800 doesn't support UHD through VUDU app? I returned the X800 yesterday because it was too big for my rack and got instead the X700 which is suppose to be identical inside to the X800 (the only difference is that the X700 will get DV via firmware update in the summer) and the X700 does support UHD/Atmos through VUDU app.
Mine doesn't unless I'm doing something with. Actually it definitely doesn't because I emailed Vudu and they confirmed it does not. I don't know why it doesn't but it does not.

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post #7004 of 9940 Old 01-28-2018, 11:03 PM
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Originally Posted by TeaDrinker67 View Post
I have downloaded some 4K demos from http://4kmedia.org/ and put them on to a DVD.

None of the demos will play without constant stuttering from the DVD.

There are a variety of formats such as MP4,MTS,24FPS,30FPS,60FPS,HDR etc.

Everyone of the demos play okay when put on to a USB stick attached to the UBP-X800.

Should I be able to play such demos off a DVD using this player?

Thanks.
Try a BD instead of a DVD. Since the bitrate from a BD can be much higher than what a DVD has.

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post #7005 of 9940 Old 01-28-2018, 11:05 PM
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Originally Posted by enricoclaudio View Post
Are you sure the X800 doesn't support UHD through VUDU app? I returned the X800 yesterday because it was too big for my rack and got instead the X700 which is suppose to be identical inside to the X800 (the only difference is that the X700 will get DV via firmware update in the summer) and the X700 does support UHD/Atmos through VUDU app.
The x800 has never supported UHD from Vudu. This is nothing new.

I think the x700 is the first Sony device that does support UHD from Vudu. Does it support HDR yet from Vudu like the Roku does?

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post #7006 of 9940 Old 01-29-2018, 07:05 AM
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Originally Posted by SLYDoggie View Post
You didn't mention which version it was... 4K, 3D, or 2D Blu-ray. I just watched the 3D version this afternoon and there were no issues with audio sync on my setup. I watched the Blade Runner Final Cut yesterday afternoon to prepare for 2049 and glad I did since it had been many years since I watched the original. I really liked the sequel as much, or maybe even more, than the original. The 3D was a little underwhelming but I didn't expect it to jump out at me given how most of the movie scenes are very dark.
I was watching the 4K Blu-ray. We had a double feature and the original Blade Runner 4K was fine but the disc for 2049 had the sync issues. I went back yesterday and played the several scenes again and the issue wasn't there.

Has no one had these issues?

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post #7007 of 9940 Old 01-29-2018, 07:50 AM
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Originally Posted by Max Rockatansky View Post
Just had my first incidence of syncing issues last night with dialogue. No other blu-ray so far has shown it, but we watched Blade Runner 2049 and about halfway through the audio was about a millisecond off the video. Towards the final 30 minutes, it seemed to get more noticeable to the point we all were a little distracted.

Is there a fix for this? I have one HDMI running out to a Sony STR-DN1080 AVR and from that out to a Sony 65Z9D 4K TV. The speakers are all Pioneer Andrew Jones signature series with Atmos.
You are able to detect sync issues of 0.001 second? Man, you are good. :-)

In my rig, using the Disney WOW disc sync test pattern, I find that my two BR sources (Sony 800 and Oppo 93) both need about 250 milliseconds of delay to eliminate lip sync. I attribute that to the processor (Anthem MRX720). I would note that I am able to apply input specific sync delay in the Anthem, which maxes out at 300ms. The Sony maxes out at 120ms, I think. I don't recall if the Oppo has a sync delay setting, but for me it is much easier to apply it in the Anthem on the fly.

My display is not UHD, so I don't know if UHD discs would behave differently, or if it would be different using the Sony to down convert from UHD to HD....have not played a UHD title for a while.
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post #7008 of 9940 Old 01-29-2018, 12:13 PM
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Originally Posted by cmdrdredd View Post
I don't think the drive speed is quick enough to reliably play them back without issues. Remember it's not playing the disc structure normally mastered on optical media for movies but accessing a media file inside a container and trying to decode on the fly.
Thanks.
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post #7009 of 9940 Old 01-29-2018, 03:30 PM
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Originally Posted by enricoclaudio View Post
Are you sure the X800 doesn't support UHD through VUDU app? I returned the X800 yesterday because it was too big for my rack and got instead the X700 which is suppose to be identical inside to the X800 (the only difference is that the X700 will get DV via firmware update in the summer) and the X700 does support UHD/Atmos through VUDU app.
I swore I was watching BladeRunner2049 in HDR but not now it isn't.
Sony making some FW changes maybe?
Well, if the X700 can then I am sure the X800 will soon enough.
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post #7010 of 9940 Old 01-29-2018, 03:38 PM
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Below is my display, can I get an explanation for hdr->sdr? Also, does this mean it is playing in 4K? If so, should it fill the entire screen or should there be black on top of bottom of movie?
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post #7011 of 9940 Old 01-29-2018, 05:30 PM
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Below is my display, can I get an explanation for hdr->sdr? Also, does this mean it is playing in 4K? If so, should it fill the entire screen or should there be black on top of bottom of movie?
You have a number of questions and things you seem not to understand, I'll try to explain.

First all movies are in widescreen format which is not 16:9 like your TV. Usually it's a different aspect ratio that is then displayed in a letterbox format on the TV with the black bars top and bottom. This is normal and necessary to see the entire picture on your TV without cutting out anything.

Second you are watching 4k at 24p(24hz) that is what is displayed in the upper left corner. The HDR-->SDR means you are not watching an HDR signal, you are watching the movie converted by the player to SDR. This could be due to your TV not being HDR capable or the player settings being set in such a way that HDR is not output.

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post #7012 of 9940 Old 01-29-2018, 07:40 PM
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Originally Posted by Todd Scott View Post
I have Blade Runner 2049 and playing on my X800 on my Sony X900E it looks stunning! I would suggest putting all your video settings in the X800 setup menu to AUTO if it isn't already and go from there. Something isn't correct with your TV or player settings.
I agree. The first movie I tested in my player was Ghost in the Shell and I was a bit underwhelmed. The PQ however of Blade Runner 2049 completely blew my mind.
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post #7013 of 9940 Old 01-29-2018, 08:38 PM
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Originally Posted by cmdrdredd View Post
You have a number of questions and things you seem not to understand, I'll try to explain.



First all movies are in widescreen format which is not 16:9 like your TV. Usually it's a different aspect ratio that is then displayed in a letterbox format on the TV with the black bars top and bottom. This is normal and necessary to see the entire picture on your TV without cutting out anything.



Second you are watching 4k at 24p(24hz) that is what is displayed in the upper left corner. The HDR-->SDR means you are not watching an HDR signal, you are watching the movie converted by the player to SDR. This could be due to your TV not being HDR capable or the player settings being set in such a way that HDR is not output.


My tv is a vizio e60u-d3 and it is suppose to support hdr on hdmi 1 with firmware update which I have done. I am using the hdmi cable that came with the Sony UBP-ux80 so I assumed it could handle the hdr. There is a setting only on the hdmi settings that allow a toggle of hdr, but it doesn’t seem to be doing it. I hope I am just missing something simple like a setting, any advice is greatly appreciated.
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post #7014 of 9940 Old 01-29-2018, 08:47 PM
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My tv is a vizio e60u-d3 and it is suppose to support hdr on hdmi 1 with firmware update which I have done. I am using the hdmi cable that came with the Sony UBP-ux80 so I assumed it could handle the hdr. There is a setting only on the hdmi settings that allow a toggle of hdr, but it doesn’t seem to be doing it. I hope I am just missing something simple like a setting, any advice is greatly appreciated.


I said that wrong, I was given the impression that the full uhd color toggle was/is hdr setting after the firmware update but not completely sure that is how it works
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post #7015 of 9940 Old 01-29-2018, 09:03 PM
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Is there a way to adjust the audio lag that I am getting from playing some video files I am playing tru the usb port? Its noticeable enough to be distracting.. is there a setting in the player itself? Or is it just the way the file is encoded?

Thanks!
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post #7016 of 9940 Old 01-29-2018, 09:20 PM
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I purchased my X800 about two months ago and am now experiencing the issue with the unit not recognizing some UHD discs. I have read earlier in this thread that others have experienced the same thing. I will be calling Sony support tomorrow to ask for a replacement player, but I don't have the original packaging materials anymore (only kept them for a few weeks), so not sure what the result of that call will be.

What happens is the same as detailed earlier in this thread by others...Some UHD discs will not be recognized by the X800. It will spin up/spin down a few times, leave a generic icon on the menu and display an error about how it cannot play the disc, check the disc for dirt or fingerprints and maybe the disc is not finalized, etc.

These are brand new discs. I have been intermittently able to get Blade Runner 2049 to play, but every other time I try to load the disc, it gives me the above error. Several attempts at loading will usually get it to play eventually. Ditto for Mad Max: Fury Road, but have not been able to get it to play at all. Most of my other UHD titles play fine so far. Cleaning has no effect. All other disc formats play fine: BD, SACD, CD, DVD. Only UHD titles seem to be an issue.

For a while, I was wondering if it was something about the way Warner Brothers masters their discs as the problem discs were both WB, but I went through all my titles one by one, and I've got several other WB discs that play just fine -- so far. I was even willing to consider that I had two dud discs. However, since learning that others have had issues in the same vein with this unit, and these are all brand new discs, it worries me. Even if I can get a replacement out of Sony, I'll be expecting issues from now on.
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post #7017 of 9940 Old 01-29-2018, 10:37 PM
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Another way of asking a question about dealy is: Would any change in the Audio settings menu ( i have them all factory set) make the audio lag delay go away or change it?

Thanks.
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post #7018 of 9940 Old 01-30-2018, 02:18 AM
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Does anyone else play redbook audio cds and sacds with this player connected to an AV receiver, and have any issues with audio dropouts?

I'm getting nowhere with Sony Australia regarding the audio droputs I experience with this player with cds/sacds outlined in post #6492 . Sony Australia are now telling me it could be the discs are dirty or have scratches. Seriously? That's the best they can come up with?
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post #7019 of 9940 Old 01-30-2018, 04:39 AM
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Quote:
Originally Posted by rbxz View Post
Does anyone else play redbook audio cds and sacds with this player connected to an AV receiver, and have any issues with audio dropouts?

I'm getting nowhere with Sony Australia regarding the audio droputs I experience with this player with cds/sacds outlined in post #6492 . Sony Australia are now telling me it could be the discs are dirty or have scratches. Seriously? That's the best they can come up with?
I play CD, DVD-A, Bluray Audio and SACDs with the X800 over HDMI connected to my Sony 1080 AVR (DSD on) for multichannel audio. No drop-outs.

What receiver are you using?
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post #7020 of 9940 Old 01-30-2018, 06:58 AM
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My tv is a vizio e60u-d3 and it is suppose to support hdr on hdmi 1 with firmware update which I have done. I am using the hdmi cable that came with the Sony UBP-ux80 so I assumed it could handle the hdr. There is a setting only on the hdmi settings that allow a toggle of hdr, but it doesn’t seem to be doing it. I hope I am just missing something simple like a setting, any advice is greatly appreciated.
Are you running your HDMI cable straight to the TV or through a receiver? If you're going through a receiver, it may not be able to pass HDR. Attach the cable directly to the TV HDMI port and see if you get HDR.
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