Other than covering up the sensor on the region free player, is there anything you all can think of to stop this annoying occurrence?

Can someone verify if this player can play HDR on Amazon? I'm seeing conflicting information with some folks stating NO and some folks stating YES. I just received this player and I'm not seeing HDR over Amazon at the moment but I do with Netflix and YouTube.

Can someone verify if this player can play HDR on Amazon? I'm seeing conflicting information with some folks stating NO and some folks stating YES. I just received this player and I'm not seeing HDR over Amazon at the moment but I do with Netflix and YouTube.

My player locked up today on Wonder Woman 4K. It’s only the second movie I’ve watched not the start I was looking for!

No it won't.

Hi all.

My x800 is constantly freezing/locking up when playing both normal blu-rays and 4k discs. I'm on my second unit. I'm starting to think it is something with my setup.

I am using new high speed (18gb) HDMI cables. HDMI 1 is connected to my Sony 900E and HDMI 2 is connected to my older Yamaha AV receiver. I wonder if there is just some incompatibility with my old receiver.

Are people still getting lock-ups with this player? It sounds like there are many people out there that are not experiencing any problems with this unit and are very happy with it. But there are a significant number of people having trouble with it - specifically with it locking up and freezing while playing discs. Since I am on my second unit from 2 different Best Buy stores, it seems unlikely that both of these units are bad. That is why I am now looking at either my setup or my settings.

Are the people experiencing lockups using both HDMI outputs to accommodate older receivers without HDCP 2.2 support?

I'm running hdmi 1 into a Sony 900e set also and hdmi 2 into a Yamaha rxa 2040 with no issues.

Ok, that is good to know. Thanks for that info. I'm using a Yamaha rx-v473. Since it is working for your setup, I don't think that is the problem.

This new x800 that I am using did not need a firmware update. When I first turned it on and tried to update, it said it was already up-to-date. I will verify the version on the player and make sure it matches the one listed on the sony support website (M36.R.0178).

So, I feel like I ruled out the setup and the HDMI cables. I don't know what else to try. Any other ideas?

Ok, that is good to know. Thanks for that info. I'm using a Yamaha rx-v473. Since it is working for your setup, I don't think that is the problem.

This new x800 that I am using did not need a firmware update. When I first turned it on and tried to update, it said it was already up-to-date. I will verify the version on the player and make sure it matches the one listed on the sony support website (M36.R.0178).

So, I feel like I ruled out the setup and the HDMI cables. I don't know what else to try. Any other ideas?

Is the Yamaha RX-V473 HDCP 2.2 compliant ? If not, there is your problem.

Cheers

The RX-V473 is not HDCP 2.2 compliant, but my understanding is that it doesn't have to be. The X800 is only connected to the RX-v473 for audio using the HDMI 2 port on the X800. If the receiver was HCDP 2.2 compliant, I wouldn't need to use the audio-only HDMI port of the X800. That port is specifically there for compatibility with older AV receivers. That's correct, right?

Yes, you are right , if you are not using the video/audio pathway of HDMI 1 then there might be a problem somewhere else on the pathway. Is the X800 set , on the menu, to to audio HDMI 2 vs. SPDIF, Have you tried an SPDIF connection ?

Cheers

I purchased my X800 about two months ago and am now experiencing the issue with the unit not recognizing some UHD discs. I have read earlier in this thread that others have experienced the same thing. I will be calling Sony support tomorrow to ask for a replacement player, but I don't have the original packaging materials anymore (only kept them for a few weeks), so not sure what the result of that call will be.

What happens is the same as detailed earlier in this thread by others...Some UHD discs will not be recognized by the X800. It will spin up/spin down a few times, leave a generic icon on the menu and display an error about how it cannot play the disc, check the disc for dirt or fingerprints and maybe the disc is not finalized, etc.

These are brand new discs. I have been intermittently able to get Blade Runner 2049 to play, but every other time I try to load the disc, it gives me the above error. Several attempts at loading will usually get it to play eventually. Ditto for Mad Max: Fury Road, but have not been able to get it to play at all. Most of my other UHD titles play fine so far. Cleaning has no effect. All other disc formats play fine: BD, SACD, CD, DVD. Only UHD titles seem to be an issue.

For a while, I was wondering if it was something about the way Warner Brothers masters their discs as the problem discs were both WB, but I went through all my titles one by one, and I've got several other WB discs that play just fine -- so far. I was even willing to consider that I had two dud discs. However, since learning that others have had issues in the same vein with this unit, and these are all brand new discs, it worries me. Even if I can get a replacement out of Sony, I'll be expecting issues from now on.

That's the exact same issue I encountered with my first X-800 last summer. The issue quickly deteriorated from "some" UHD discs not loading to "all" UHD discs not loading. All other disc types played fine. Sony replaced the player, paying for the shipping both ways, and the replacement player has not exhibited this same issue. My only issue now is an occasional player freeze when playing a UHD, which quite a few other people are experiencing, too. The freeze issue is probably firmware-related, where the issue with being unable to read any UHD discs was a hardware failure.

The freeze issue is probably firmware-related, where the issue with being unable to read any UHD discs was a hardware failure.

I forgot to mention that the Sony tech told me the non-reading of UHD discs was firmware-related and that a new firmware version is due out soon. I'm not sure I believe him. Like you, the unit not reading UHD discs seems hardware-related. Especially since my unit originally did read UHD discs and then stopped, and there's been no firmware update since I originally got it 2 months back.

I don't see how it's software related.

Agreed. Like I said in my post, I didn't really believe the Sony tech when he said that, but since I was getting a replacement, I didn't argue the point. If multiple units of this make/model develop this issue, makes me wonder if there is a design flaw that occasionally (but not always) surfaces. Maybe harsh treatment during delivery knocking the optics out of alignment or something.

I am convinced that the freeze ups are caused by HDMI audio issues.

I am convinced that the freeze ups are caused by HDMI audio issues. At least that is what appears to be causing mine.

Last night I had a freeze up 10 mins into a standard blu-ray movie. My x800 was connected to my 900E on HDMI1 and to my Yamaha rx-v471 receiver on HDMI2 for audio. I decided to disconnect the HDMI2 cable to the receiver and use the TV for audio to pass optical to the receiver. The movie ran the entire 2 1/2 hours without a freeze.

I know this is just one data point, but it has always been my gut feeling that the x800 connected to an older receiver on HDMI2 was the cause of the freeze ups.

I did a firmware update to the Yamaha 471 after the movie which brought it up to version 1.14 (not sure what things were fixed/improved with this version - I am not able to find any documentation on it). I will try another test tonight.

Here's a question for all the people experiencing freezing on the x800 - are you also using HDMI2 connected to older receivers for audio? Or the opposite way to ask the question - Is anyone getting regular freeze ups while simply using HDMI1 connected to either a HDCP 2.2 receiver or directly to a 4k TV with the HDMI2 port empty?

"I am convinced that the freeze ups are caused by HDMI audio issues. At least that is what appears to be causing mine."

I completely agree with you. I do not blame people , I blame the industry for making it so difficult for normal persons to obtain compatible equipment. All for the illusion of copy protection. In an age whhere people with computers, brake the codes and copy protected material soon after the copy protection comes to market.

Cheers