Whew what a process and nightmare it is dealing with Sony service regarding the replacement of my X800.
I started the process on 4-9 and after many times on hold, explaining, complaining, etc. finally get them to replace it. I had to give them a credit card number to assure them I send my faulty device back to them.
I get an email from Sony with an RMA label. I look at the label and see the return address, mine, has a different town than the one I gave the person....sigh
Another call on Monday to sort it out and sure enough the mailing address is the wrong city...and I spelled it for him...not even close to the town I live in...sigh again.
Speaking to this rep and he tells me I haven't "verified" the return...What the hell does that mean??? He tells me I have to send them a copy of the receipt...no one told me about that the first time I called...
He immediately emailed me a link to send the receipt, which I did and he acknowledged as well.
He tells me we are all set and I end the call.
I get a phone message a few minutes later from him telling me I have to call them back and give them the credit card number again because this is a new return as he cancelled the previous one because of the wrong town...sigh harder
Another 30 minutes bouncing around on hold and rep to rep finally told the office I'm dealing with is closed and call tomorrow....argh
Called at 9:15AM today and after a brief hold I get another person with an accent, as the previous had, I can barely understand and he can't seem to understand me much better. Finally he understands what is going on...reading my case history, etc...and I give him the credit card number again. This person, they were really all very courteous and nice, tells me this is being expedited because of the trouble they have caused and it will be shipped within 3-5 days and he'll email me the info with a tracking number.
I'd like to say whew but will wait a few days.
I suspect at this point this may be the last Sony product I ever buy. I've had far less problems with other companies regarding warranty issues usually they are handled quickly. At least the people I dealt with were nice people and were patient as well as sound genuinely desirous to be helpful...sighing a bit less but still...sigh
TV: Samsung 60KS8000, AVR: Marantz SR5011, Speakers: front/Paradigm Prestige 15B bookshelf, center/Paradigm Prestige 45C, surround/Paradigm Atom, sub/SVS SB3000, DVD: LG UBK 90 UHD DVD Player, Remote: Logitech Harmony Ultimate Home