OFFICIAL Sony UBP-X800 Owners Thread (No Price Talk) - Page 298 - AVS Forum | Home Theater Discussions And Reviews
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post #8911 of 9690 Old 10-31-2018, 01:10 PM
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Originally Posted by erick granato View Post
Sorry if this has ben asked before, but is there any way of adding any apps to this machine? Seems like the U.S. owners have a lot more apps for their machine than us in Canada. I was going to subscribe to Amazon Prime Video but don't seem to be able to get it on the X800. Because of my gear, the only way to get 4k and get 5.1 lossless audio is to run the audio through the x800 to my Pioneer Sc57 receiver and the video direct to LG C7 Oled. I have an Apple TV #4 , but not the 4K, is there any other solution?
I have an older version of Apple TV and has it has Prime Video
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post #8912 of 9690 Old 10-31-2018, 02:39 PM
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Originally Posted by SLYDoggie View Post
Sorry but what it shows under "All Apps", or whatever the exact wording, is all there are. I keep watching the "All Apps" section to see if more get added but nothing in a long time.
I am starting to question my decision buying this machine, it seems to be a stunted and limited effort, no "app store" and the decision not to add Dolby Vision after they promised it in a firmware update, might be the last time I buy a Sony product.
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post #8913 of 9690 Old 10-31-2018, 02:40 PM
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Originally Posted by cdnscg View Post
I have an older version of Apple TV and has it has Prime Video
Just checked my Apple Tv #1 , has it as well. But no 4k HDR support.
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post #8914 of 9690 Old 10-31-2018, 08:08 PM
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Sorry but what it shows under "All Apps", or whatever the exact wording, is all there are. I keep watching the "All Apps" section to see if more get added but nothing in a long time.

Funny, I now have to eat my words. Just this evening there was an "Internet Service Update" and a new streaming app, YouTube Kids, was added. To my knowledge it's the first streaming app added in a long time. The bad news is that the apps I had added to my "favorites" list were turned into "blank icons" and I had to go back through the process of adding them back and now have to also go through the laborious task of signing back in to each of the apps. That happened once before that I can remember.

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post #8915 of 9690 Old 10-31-2018, 08:20 PM
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Originally Posted by erick granato View Post
I am starting to question my decision buying this machine, it seems to be a stunted and limited effort, no "app store" and the decision not to add Dolby Vision after they promised it in a firmware update, might be the last time I buy a Sony product.

To my knowledge Sony never promised Dolby Vision on the X800. There has been much discussion about DV on this thread since the introduction of the unit and, while there were a lot of people "hoping" that it would be added, I don't believer there was ever anything coming from Sony implying that DV would be added. They did announce the X700 which does have DV but lacks a few things that the X800 has.


My opinion is that you don't buy a 4K Blu-ray player for its streaming capability you buy it for its performance in playing UHD Blu-ray discs. For streaming, you are far better off going with a dedicated streaming device.

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post #8916 of 9690 Old 10-31-2018, 10:54 PM
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Right. Sony never said it would get Dolby Vision nor that they would add more apps.
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post #8917 of 9690 Old 11-01-2018, 03:20 AM
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Originally Posted by SLYDoggie View Post
To my knowledge Sony never promised Dolby Vision on the X800. There has been much discussion about DV on this thread since the introduction of the unit and, while there were a lot of people "hoping" that it would be added, I don't believer there was ever anything coming from Sony implying that DV would be added. They did announce the X700 which does have DV but lacks a few things that the X800 has.


My opinion is that you don't buy a 4K Blu-ray player for its streaming capability you buy it for its performance in playing UHD Blu-ray discs. For streaming, you are far better off going with a dedicated streaming device.
True, but I guess we listen to the rumour mill long enough and it becomes truth, and yes I generally wouldn't choose a piece of gear based on apps, however, being a fairly new device it is very unusual to not have access to more apps or even an app store like my LG C7 has. Maybe this is the push I need to update.
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post #8918 of 9690 Old 11-01-2018, 11:31 AM
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Originally Posted by erick granato View Post
I am starting to question my decision buying this machine, it seems to be a stunted and limited effort, no "app store" and the decision not to add Dolby Vision after they promised it in a firmware update, might be the last time I buy a Sony product.
They never officially promised a DV update. And at this point the x800 is almost two years old.
I would think the x800 will replaced in late Winter. Around the same time the x800 launched in 2017.
But I guess we need to wait until CES in January to know for sure.

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post #8919 of 9690 Old 11-01-2018, 12:32 PM
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Originally Posted by Bob Pariseau View Post
^ A simpler test is to turn off Networking altogether in the player and see if that fixes the problem. I.e., don't connect the player via Wifi, and physically unplug any Ethernet wire.

If that DOES fix the problem the issue may be that you have something on your network which is mistakenly flooding your house network with information requests (are you there? Do you want to talk to me?) and the player is getting hung up trying to dismiss all of those. These happens at a fairly low level in the internet protocols and so it is easy for a disc player to get distracted. For example, I've seen instances where the culprit was a network accessible PRINTER on the house network!

If disconnecting the networking fixes the problem, then re-enable the networking in the player followed by rebooting the Router for your house network. If the problem persists after the Router reboot, then temporarily turn off ALL other devices in your house which use the house network. If that cures the problem (networking is live in the player, but everything else on your house network is turned off), then start turning the other devices back on until you find the culprit.

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I have no devices flooding my local network with traffic (I was a network engineer by profession before retiring, so I know how to check for such things). In my case, simply turning off those three settings resolved the issue, and none of the settings need to be on in my setup anyway.
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post #8920 of 9690 Old 11-01-2018, 12:36 PM
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Originally Posted by erick granato View Post
I am starting to question my decision buying this machine, it seems to be a stunted and limited effort, no "app store" and the decision not to add Dolby Vision after they promised it in a firmware update, might be the last time I buy a Sony product.
As others have stated, Dolby Vision was never promised for this device by Sony. And if you want lots of apps and updates to those apps, you shouldn’t rely on a disc player for streaming. Get a dedicated streaming box. A 4K Roku is now only $40, so cost shouldn’t be an excuse.
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post #8921 of 9690 Old 11-02-2018, 02:54 AM
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Originally Posted by Scott M View Post
As others have stated, Dolby Vision was never promised for this device by Sony. And if you want lots of apps and updates to those apps, you shouldn’t rely on a disc player for streaming. Get a dedicated streaming box. A 4K Roku is now only $40, so cost shouldn’t be an excuse.
Its not the cost of the streaming box, it's the fact that, for my set up, I will have to update my reciever to a newer pre-amp processor (I already have a 5 channel amp) that can pass through the 4K HDR signal to my C7 Oled so that I can get 4K HDR and multi channel audio. I guess Netflix is the most popular service which the X800 has, but I think that I like the Amazon Prime Video service line up better. On the Canadian X800, they don't have Amazon Prime built in, just Netflix. My point is that we in Canada, are short changed with only 1 of the most popular streaming services available and not the other most popular service built in to the X800 with no abaility to add it.
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post #8922 of 9690 Old 11-02-2018, 09:50 PM
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Originally Posted by erick granato View Post
Its not the cost of the streaming box, it's the fact that, for my set up, I will have to update my reciever to a newer pre-amp processor (I already have a 5 channel amp) that can pass through the 4K HDR signal to my C7 Oled so that I can get 4K HDR and multi channel audio. I guess Netflix is the most popular service which the X800 has, but I think that I like the Amazon Prime Video service line up better. On the Canadian X800, they don't have Amazon Prime built in, just Netflix. My point is that we in Canada, are short changed with only 1 of the most popular streaming services available and not the other most popular service built in to the X800 with no abaility to add it.
If you have Apple TV 4K, it is almost no point to use X800 for streaming purpose, as X800 lack of DV and Dolby Atmos, and X800 plays Netflix 5.1 in Dolby format, but ATV 4K output PCM 5.1 is more flexible to choose Dolby Surround/DTS Neural:X when it is only 5.1. X800 is only a disc player for me now.
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post #8923 of 9690 Old 11-02-2018, 10:23 PM
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Originally Posted by HikaruJ View Post
If you have Apple TV 4K, it is almost no point to use X800 for streaming purpose, as X800 lack of DV and Dolby Atmos, and X800 plays Netflix 5.1 in Dolby format, but ATV 4K output PCM 5.1 is more flexible to choose Dolby Surround/DTS Neural:X when it is only 5.1. X800 is only a disc player for me now.
??? You can do the same thing with the output of the x800.

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post #8924 of 9690 Old 11-02-2018, 11:16 PM
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??? You can do the same thing with the output of the x800.

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Which option you can choose to make it PCM 5.1 on X800? I tried "Audio>Digital Audio Output>PCM" it does not work,
it forced to PCM 2.0 when playing Netflix 5.1 movie.
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post #8925 of 9690 Old 11-03-2018, 07:04 AM
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Originally Posted by HikaruJ View Post
If you have Apple TV 4K, it is almost no point to use X800 for streaming purpose, as X800 lack of DV and Dolby Atmos, and X800 plays Netflix 5.1 in Dolby format, but ATV 4K output PCM 5.1 is more flexible to choose Dolby Surround/DTS Neural:X when it is only 5.1. X800 is only a disc player for me now.
My assumption is that Erick is using the dual HDMI outputs of the Sony X800 due to his older receiver being unable to pass 4K. That is one area where a disc player can work better than a dedicated streaming box, as the mainstream boxes from Roku, Apple and Amazon do not have dual HDMI outputs. Unfortunately, disc players come up short in just about all other aspects of streaming versus using a dedicated streaming device.
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post #8926 of 9690 Old 11-03-2018, 08:30 AM
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Originally Posted by Scott M View Post
My assumption is that Erick is using the dual HDMI outputs of the Sony X800 due to his older receiver being unable to pass 4K. That is one area where a disc player can work better than a dedicated streaming box, as the mainstream boxes from Roku, Apple and Amazon do not have dual HDMI outputs. Unfortunately, disc players come up short in just about all other aspects of streaming versus using a dedicated streaming device.
That's correct Scott.
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post #8927 of 9690 Old 11-03-2018, 10:39 AM
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If you have Apple TV 4K, it is almost no point to use X800 for streaming purpose, as X800 lack of DV and Dolby Atmos, and X800 plays Netflix 5.1 in Dolby format, but ATV 4K output PCM 5.1 is more flexible to choose Dolby Surround/DTS Neural:X when it is only 5.1. X800 is only a disc player for me now.
I was just researching this player and my understanding is that it supports Dolby Atmos. Was thinking of connecting it to the HT-5000 Atmos Soundbar. Is that a no go?
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post #8928 of 9690 Old 11-03-2018, 10:55 AM
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I was just researching this player and my understanding is that it supports Dolby Atmos. Was thinking of connecting it to the HT-5000 Atmos Soundbar. Is that a no go?
For Blu-ray disc, yes it supports Dolby Atmos, but not Netflix, Netflix only have typical 5.1 on X800.
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post #8929 of 9690 Old 11-03-2018, 04:01 PM
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Hey all! I did the software update for my X800 and now I’m getting the Sony logo on startup followed by a black screen - not no signal, just black. When I put in a Blu ray disc it plays audio only. Seems to be an issue with the device, not the cable. Can someone advise me on the remote button presses sequence to do a factory reset? Just want to see if that will solve the problem.

UPDATE: OK So Iturned my TV off and back on, and it works now! Some kind of weird HDMI handshake issue?

Last edited by CanadaJimmy; 11-03-2018 at 04:19 PM.
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post #8930 of 9690 Old 11-04-2018, 06:09 AM
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Hey all! I did the software update for my X800 and now I’m getting the Sony logo on startup followed by a black screen - not no signal, just black. When I put in a Blu ray disc it plays audio only. Seems to be an issue with the device, not the cable. Can someone advise me on the remote button presses sequence to do a factory reset? Just want to see if that will solve the problem.



UPDATE: OK So Iturned my TV off and back on, and it works now! Some kind of weird HDMI handshake issue?


Yeah probably HDMI handshake, very common.

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post #8931 of 9690 Old 11-04-2018, 06:38 AM
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For Blu-ray disc, yes it supports Dolby Atmos, but not Netflix, Netflix only have typical 5.1 on X800.
Netflix doesn't even have DD+ on the x800. For some reason Sony transcodes the DD+ to DD. But only for Netflix. It never made sense because it doesn't do that for the other apps. But at least the 640kbps DD sounds identical to the 192kbps DD+ that Netflix uses.
But since it does transcode to DD, there is no possibility of Atmos audio from Netflix unless Sony changes this behavior. And the player has been out for close to to years ow. So I'm really not expecting a change. But I guess you never know.

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Thinking it might be best to wait and see what they introduce at CES. Either that or pick this up at a steep holiday discount and use it as a stop-gap for 6 months.
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post #8933 of 9690 Old 11-04-2018, 12:17 PM
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I was just watching a DVD on a less than week old UBP-X800 and the picture suddenly went to noise like an old analog TV channel with no signal on it. I don't even remember if that … "noise" has a name. It's the classic no signal on a channel mess. Anyway, I'm not certain whether it was my display (which has no tuner) or the player that puked but I power-cycled the UBP-X800 and that restored operation. I probably should have pulled the HDMI cable before doing anything to see what the display did. Maybe the handshake negotiation inexplicably dropped? I'm not sure how that works. There was also one instance where the home screen stopped responding to remote commands (admittedly before I upped the firmware).

I really like the player and *want* to like it even more but having read a number of mixed reviews and having noticed so many dead ones listed on E-Bay I'm now wondering what I've gotten myself into. Without knowing how many Sony has sold it's really hard to deduce whether this is some kind of buggy hardware lemon based on forums and reviews though. Either way, I'm thinking I'd better go ahead and get the Square Trade on it. As a general rule, I never buy extended warranties but … uh...
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post #8934 of 9690 Old 11-04-2018, 12:56 PM
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I have had my X800 since a few months after it's release. It replaced an Oppo 205 that didn't work at all.

The X800 has been flawless.

I have an Ultra Roku I use for streaming.
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post #8935 of 9690 Old 11-04-2018, 03:14 PM
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Thanks for the info. It's going to take a lot more malfeasance before I'd even think about throwing in the towel. I can live with hiccups, though it's better if they're rare. A terminal pattern of bad behavior is sort of a different matter and fortunately I'm still confident in the player's ability to handle the ball and get me in the win column.
I've no interest whatsoever in over-priced players or prima donnas. I'd bench the Oppo or trade it before I gave into that nonsense. My home theater philosophy is *value*. That's why I still rock an Integra 8.8 as an audio only receiver (for example). The X800 was love at first bite. If it wants to flog me a little while giving so much pleasure well ... I could hardly deny it indulging its darker proclivities. The beauty is undeniable.
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post #8936 of 9690 Old 11-04-2018, 05:06 PM
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Which option you can choose to make it PCM 5.1 on X800? I tried "Audio>Digital Audio Output>PCM" it does not work,
it forced to PCM 2.0 when playing Netflix 5.1 movie.
That's another odd one from Sony then. Since when the x800 is set for pcm output, it will output multichannel pcm from Amazon and vudu. As well as from files and Discs with DD and DTS tracks for legacy and advanced hd audio. For some reason sony treats the Netflix app on the x800 differently than everything else on the player.

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post #8938 of 9690 Old 11-05-2018, 07:49 AM
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To my knowledge Sony never promised Dolby Vision on the X800. There has been much discussion about DV on this thread since the introduction of the unit and, while there were a lot of people "hoping" that it would be added, I don't believer there was ever anything coming from Sony implying that DV would be added. They did announce the X700 which does have DV but lacks a few things that the X800 has.


My opinion is that you don't buy a 4K Blu-ray player for its streaming capability you buy it for its performance in playing UHD Blu-ray discs. For streaming, you are far better off going with a dedicated streaming device.

You are right on the money. Sony never, ever promised DV support for the x800 and they never promised more additional app's either. Although the x800 in my opinion is a great streaming device I also agree that if a person is looking to do alot of streaming then go with a dedicated device and nothing else. That being said. My x800 has been an excellent machine from day one and plays everything I throw at it and I havent had one single issue with it. None.
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post #8939 of 9690 Old 11-05-2018, 09:49 AM
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Originally Posted by steve1971 View Post
You are right on the money. Sony never, ever promised DV support for the x800 and they never promised more additional app's either. Although the x800 in my opinion is a great streaming device I also agree that if a person is looking to do alot of streaming then go with a dedicated device and nothing else. That being said. My x800 has been an excellent machine from day one and plays everything I throw at it and I havent had one single issue with it. None.
... which leads me to believe there are some x800's that simply received a faulty component or three at the factory. Too many people report no problems whatsoever after extended use while others report a pattern of suspiciously defective behavior.

Only a core Sony engineer might venture a guess as to exactly what that (or those) components happen to be and that's a revelation which will likely never see a public admission or official acknowledgement. In fact, Sony support probably will never know either. They will replace defective units after a standard round of troubleshooting and that will be that.

What Sony *should* do is investigate and recall specific serial number ranges likely to be defective, as they surely have enough evidence and claims to do so at this point. My unit was manufactured in Nov. 2017 but I only bought it new at retail last week.
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post #8940 of 9690 Old 11-05-2018, 10:54 AM
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They have been pretty good about replacing problematic units, from what people report here.
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4kupscale , 5040 , dsf , Epson , problem , Sony , sony ubp-x800 , streaming music , surround decode , ubp-ux80 , ubp-x1000es , x800

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